The establishment I work at has been waiting for water to be delivered for well over a week. When…read morethey've been called, they have said they've been really busy. WTF do they do besides deliver water?! Do we need to roll the water cooler out to the side of the road?!

Terrible customer service. Long wait on hold. Water is EXPENSIVE and there is a charge for delivery…read moreas well as a fuel surcharge. Bottles are scuffed and old looking. Awful, just awful.

After switching over to Misty Meadows Water services we are now able to keep the price of our…read morefacility's drinking water down and quality high... very happy with their services!

From the owner: Misty Meadows Spring Water has been in business since 1987. We are locally owned and operated here…read morein Rutland VT. We service customers, homes and businesses, in the central Vermont area. Our water supply is bottled at Vermont Heritage Spring Water,located in Beebe Plains, VT. We rent coolers and deliver water on a weekly and biweekly basis to most of our service area. We also have a large variety of coffee and coffee supplies for offices.

1. They do not return calls promptly. 2. They bill for…read morewater not received. 3. They do not follow their delivery date schedule. 4. They do not show up.

The water started tasting weird almost like drinking dirt, and the bottles delivered were filthy.read more

Great product and great service Very easy tho contact and…read morewill make sure you get what you want and understand your wants and don't try to change them

Worse than bad to deal with. Have scheduled deliveries 4 times in the last 2 weeks, but have never…read moreshown up. We are cancelling the totally unreliable service

I just canceled service with Culligan due to an upcoming move. While it was nice to have water…read moredelivery, if I could do it again I would use a different water service. They is no sense of urgency to reach back out or respond to inquiries. More than a year ago, we were having issues with billing. I reached out to the answering service and did not receive a follow up. After the second attempt, I tried to have the service cancelled because of how sparse returned inquiries but worked with the company to continue. Yesterday I called to cancel service and was told their computers were down, they'd call me back once the systems were back up. No returned phone call. This morning I got ahold of them with no apologies for failing to return calls and was just told "I'll take care of it for you". The person on the phone couldn't find information that the bottles were returned or if I was charged for Jan. But "she'd take care of it". Almost as to close the call. Because of the lack of transparency , I requested a paper or email confirmation. There are other water services here, idk about their customer service but if we were staying I'd give them a try. Update: One hour after posting this review I received another bill, we haven't had service since late December. I will be reaching out to BBB to straighten this out.

Excellent service technicians, highway robbery pricing, terrible customer relations. My Culligan…read morewater softener had stopped consuming salt so I called for service. The $200 diagnostic charge was steep, but I was not prepared for what was to come. After identifying that I had a faulty flow meter, the technician replaced the part (a plastic housing and impeller no larger than a cell phone) and told me that the office would send the bill after they look up pricing for the part. I almost fell off my chair when I received a $900 (yes, NINE HUNDRED DOLLARS) bill several weeks later. I suppose it was partly my fault for not getting a full quote before authorizing the repair, but never in my wildest dreams did I think I would be facing a charge of almost $1k to replace a single part. I tried contacting the office via email and phone, but never got anyone besides the customer rep that scheduled the service. Emails went unanswered, phone calls unreturned, and when I contacted corporate the Operations Manager for the area told me he was in NJ and that I needed to contact the local office. Needless to say, whenever this system needs to be replaced I will not be going with Culligan but rather a generic system that can be serviced by any plumber and not require exorbitantly priced proprietary parts. I'm happy with the system and service, but wouldn't recommend unless you have money to burn.