Very disappointing experience with my Tesla Model Y. I specifically brought the vehicle in for a…read morecontrol arm noise coming from the driver side and clearly explained that upon arrival. The shop diagnosed and recommended replacement of both the driver and passenger lower control arms. I ultimately approved repair of only the side making noise for approximately $697 (versus the $1,394 they recommended for both sides). What bothered me most was that after the repair was completed, the technician test drove the vehicle, yet nobody informed me before making payment that the exact same noise was still present. I personally discovered it myself within less than 10 feet of driving out of the shop and immediately returned. The lack of communication regarding the unresolved issue felt very misleading and frustrating. Instead of taking ownership of the failed diagnosis or communication issue, the owner Elvis became defensive and stated the reason the noise remained was because I was "too cheap" to do all the work (both side, $1,397). He also suggested I should have replaced the upper control arm as well, despite the fact that they never diagnosed or recommended prior to the repair. I ultimately took the vehicle to the Tesla dealership, where the upper control arm issue was addressed at a significantly lower cost. While the lower control arms may have shown signs of wear, replacing worn parts that are not actually causing the customer's complaint makes little sense from a diagnostic standpoint. Based on my experience, the process felt more like guesswork than properly isolating the actual issue. Customer service was ultimately arrogant and unprofessional. Based on my experience, I would be very cautious bringing a Tesla here.

If I could give more than 5 stars, I would. KCC Auto and Elvis are the gold standard of what an…read moreauto shop should be--honest, knowledgeable, detail-oriented, and deeply experienced, especially with luxury brands like Porsche. After being let down time and time again by the dealership, I finally found a team I can trust. Elvis didn't just save me a huge amount of money--he saved me the typical headaches that come with Porsche service. I even stayed nearby for three days while they worked on my $100K vehicle because I knew it was in the right hands. This shop is a rare find. If you care about quality, professionalism, and people who truly know what they're doing, KCC Auto is it.

Still amazing service, workmanship and value. In the past couple months my wife and daughter have…read morehad two older cars in here for routine maintenance. Brakes, shocks etc etc. Prices are always fair, the guys are always friendly and the turnaround is always quick. Couldn't ask for a better local service shop.

These guys are great. I told them at 8:30am I needed my brakes replaced before 2:00pm so I could…read morepick my kids up from school and they hedged a bit before agreeing. Made me a bit nervous, to be honest. I was dreading the usual, "Hey, sorry but we need to keep your car overnight." phone call that I ALWAYS get at the dealership. They had it done by noon. Awesome service at an excellent price!

Daryl and Dane deliver as promised. They are kind and respectful to all. They listen as well as…read moreexplain what your vehicle needs. Their pricing is fair and they use quality parts! I will continue to bring my vehicle to them when it needs service and my family is bringing their vehicles to J & R Auto as well. Thank you both for the exceptional service!

COMPLETE SCAM! stay away. will rip you off. came in for air on my tire, after fixing a nail which…read moretook one minute he said it would be $30 then when he went to charge me he charged $35 and didn't even tell me. when i saw the receipt he said it was for tax but the receipt clearly didn't say any tax on it and when i went to the owner he just decided to yell at me. absolutely awful owner. i would go somewhere else for business

Can't recommend this place enough. The staff is friendly & informative. Have never felt like I was…read moregetting overcharged or the run-around. They even have a shuttle for nearby drop-offs. If your vehicle's warranty is expired, skip the dealer and take your car here.

Our animal rescue a last minute run to pick up dogs/puppies at risk. We found out on Sunday and we…read morewere heading out Tuesday am to make the 12 hour trip. Found out we had no AC when we took our transit to fill tanks on Sunday. Dropped at CK with note asking to please fix same day/no appointment etc. I had transit back by 3:30 same day. Couldn't possibly ask for more! Thanks

Everything is always great! Jon and the guys are super…read moreknowledgeable . I never have a question about what needs to be done.

First time customer here but Jon still made me feel like a priority and was able to squeeze me in…read morefor an evaluation and repair. Very grateful for them and will be keeping them in mind for all my auto repair needs!

I had an extremely negative experience with the owner, Michael Darcy. After an oil change, one of…read morehis technicians damaged my window tint. When I addressed it, he denied servicing my vehicle, despite clear evidence and confirmation moments earlier that the oil change was performed there. Instead of handling it like an honest professional, he became hostile, aggressive, and threatening--raising his voice, using profanity, and telling me to "get the hell off of his property" or he would call the police. This occurred in front of my toddler and escalated very quickly. I remained calm and called the police myself, as I had done nothing wrong but expected my property to be treated with respect and care. Only after officers arrived did he agree to fix the damage, stating he just wanted it to "go the f***k away." The issue was eventually corrected, but it was done reluctantly, with no apology or accountability. The customer service was extremely poor and unprofessional. I am giving 2 stars because I have had positive experiences here in the past. However, this incident--particularly the lack of honesty, transparency, and professionalism--was unacceptable.

As a female, trusting a car center's opinion can be scary because of how frequently they rip you…read moreoff. What I can say with full confidence is Drew and Wally at 3D complete car care are extremely trustworthy and offer extremely reasonable prices for the work they do. Since being recommended this car care center two years ago, I have committed to always returning back here because of how honestly they run the business and how well they do with taking care of my car. I would highly recommend to anyone!

Amazing shop with old-fashioned Customer Service…read more Reliable, repairs at fair prices They professionally repair my Tesla model 3 performance when needed (now out of warranty at over 200K miles), avoiding my need to use the arrogant Tesla dealer service people

These guys were the only ones that could fit me in for an inspection. I had to leave my car…read moreovernight, so that they could do a deep inspection, order the parts, and then fix it. They finished faster than I thought. They finished it in the morning than in the late afternoon. It was more expensive than I thought but they do have coupons on their website that you can use. I used $100 off which made a huge difference. Service was very friendly. They kept me up to date with what's going on and how much it'll be.

We have used this Mike's More Miles location for a few years now and are very satisfied with the…read moreservice. (I believe this is a franchise so I am only writing about this Lombard location owned by Austin.) They are friendly, professional and very knowledgable. They seem to always be concerned about doing what is really needed for your vehicle, knowing that money doesn't grow on trees. Highly recommend the Mike's More Miles Lombard location.

The customer service, price and quality of service itself is unbeatable! Go talk to Austin and…read moreJason and let them know what your problem is and they will take care of you. Women don't worry, you'll never get lied to or robbed by this company. These are some great, honest people. The whole staff is.