We've been going to Natalie for years, and she is truly amazing. Every time we leave her chair, we…read morefeel beautiful, refreshed, confident, and completely taken care of. Last weekend she once again did an incredible job with our haircuts, color, and styling, and we couldn't be happier. Natalie is not only incredibly talented, but also so thoughtful, detail-oriented, professional, and genuinely caring. She always takes the time to listen and somehow knows exactly what will look best. On top of that, she's just such a joy to spend time with. If you're looking for an amazing stylist in the Bay Area, we cannot recommend her enough. She's the absolute best!

My daughter received services from Natalie for highlights and root correction. I was charged around…read more$600 for the service. The appointment lasted less than two hours, which is significantly shorter than the typical time required for this type of work. While Natalie was polite and professional in her demeanor, the results did not match expectations. The highlights were very subtle, and the roots remained noticeably dark. My daughter initially said she liked the result, but later clarified she felt uncomfortable expressing dissatisfaction in the moment. I reached out to Natalie after the appointment to address the outcome. She stated that the highlights would become more noticeable over time, which has not been the case. It has now been two months, and there has been no meaningful change in the results. I attempted to follow up again but did not receive a response. Given the cost and the minimal visible improvement, this was a disappointing experience.

Loved the place and the service Isra provided! She is attentive, friendly, and caring! The salon…read morewas beautiful! Right across from TJ. I always saw the sign but inside was really nice. And her puppy Princess was just adorable! Love my new style! Price was just right!

Isra did a wonderful job, the style is perfect even as my hair grows. I recommend herread more

I've been going to Maryam for over 5 years, and I couldn't recommend her more! She has also cut…read moreboth of my kids' hair over the years and is wonderful with toddlers and kids - we all love her. She consistently gives fantastic haircuts, really listens to what you're looking for, and always takes the time to make sure you're happy with the result. More recently, I started having her do highlights, and they always turn out beautiful. She has a great eye for color and creates a natural, flattering look. Maryam is talented, warm, flexible with scheduling, and always goes out of her way to accommodate her clients. She's truly a pleasure to work with.

I've had the best experience with Maryam--she's truly one of my favorite hairdressers in the Bay…read moreArea! She's incredibly accommodating with my schedule and always takes the time to really listen to what I want. Every visit, she brings my vision to life perfectly. Even after just a few appointments, she's made me feel like family. The salon she works out of is clean, stylish, and spacious. I'm so thankful to have found her. Thank you, Maryam!

Went there for the first time for a cut and color. I was amazed, I got so many compliments on my…read morehair. I love my new look.

Today I went to see Alexis to get my hair hi-lighted. Please believe me when I say, she is so…read moretalented. This is the absolute best my hair color has EVER turned out. And I am an ex-hair stylist. (Lord knows how picky we can be! LOL) Alexis far exceeded my expectations. I brought in a photo of the color I liked and she gave me EXACTLY what I asked for! Beyond pleased! Go see her...you will be so happy you did.

I have been of client for many years. Irina is amazing color, Clyde for haircuts. High quality…read morework and excellent service always.

Had to wait forever for my color appointment before an important trip I was taking (day before…read moredeparture). The clock kept ticking....45 minutes of waiting. Irina was running extremely late. To her credit, I had been alerted she would be a little late but as the minutes ticked by it became unsettling. A loyal customer having to wait over 45 minutes for the stylist? We contacted her. She had been held up at a customers home doing color or something to that effect. I explained my dissatisfaction about having to wait close to an hour just because someone else had been running late and it was the day before my trip and I had other back-to-back appointments. I had thought she would have been overly accommodating and super apologetic. What happened was the complete opposite. Unfortunately, Irina, you were painfully rude to me. You spoke to me in a way and a tone that is unacceptable and therefore I won't be removing this post and won't be returning ever to Alex Chases again. This has left a bad taste in my mouth. After always being kind to everyone at the salon (always on time for my appointments, generous tips, holiday gifts, etc!). Irina said something like "What do you want me to do here?" and then expanded her barking tone with a "why don't you come in on Sunday?" I explained that I was leaving for my trip tomorrow. Silence and crickets. It was like her attitude was - well sorry I am running now close to an hour late, it was someone else's fault, therefore you come in on another day and that is that.... At this point I was so upset and shocked that anyone in the service business would treat a respected customer like this. Baffled. Dismayed. Shocked. Pit in my stomach. irritated to the nth degree. I then offered if I continued to wait (at this point I would have been waiting an hour and maybe 15 minutes for my appointment) that this service be gratis on behalf of the salon. She raised her voice and said, "Absolutely not. Covid has made all of us suffer. There is no way that is something we will do." I thought wow. We have all been in this pandemic together. Not just you, not just me, the whole world. Every business has suffered. Just because you're having a bad day or your first client made you wait a long time or the client was being a diva, don't take that out on someone who has always been kind to you and someone who has gone to you for a long time. This not only disappointed me but made me lose respect for the way the salon trains the staff. They need to be much more friendly and eager to please the client. I'm in the service business and wow do I know what service is all about. All I do each and everyday is treat my clients well and ALWAYS put them on a pedestal. If I am in the wrong, I admit that and do what it takes to make it right. I actually lose sleep if there is ever tension between the client and myself. I can't imagine ever speaking to my clients the way Irina spoke to me on that fateful day. To their credit, the manager and I spoke. He was very apologetic and kind to me. He gave me a gratis hair coloring appointment AFTER I returned from my trip. The funny thing is that day I went to CVS and got a bottle of Lorreal hair dye and did it myself. Sometimes a girls gotta do what a girls gotta do! Since this event, I have changed salons and now go to La Belle. The go the extra mile there, scalp massage when shampooing, complimentary blow dry (Alex chases doesn't blow dry the hair unless you pay for it!), and even fetched me a latte next door at Blue Bottle when I was tired. Excellent service and exactly what I need at this point in my life. Life is too short to surround yourself with unhappy, toxic souls. The end.

One of my neighbors recommended this salon. I booked an appointment and left looking like a new…read moreperson! Showa, the owner, is a lovely person with decades of hair styling experience. She wasn't hurried, as many stylists these days are. She gave me a gorgeous hair cut (that doesn't require a lot of fussing in the morning) and styled it beautifully. Many people have commented on my new look and my husband absolutely loves it. This is a fantastic salon -- I highly recommend this gem of a spot in downtown Menlo Park!

Talented employees, friendly ambiance, amazing products. So good - I can never go anywhere else!read more

We love Salon Cozzolino! My daughters and I see Jovanna and Fifi, who are both the absolute BEST…read more Jovanna gives my naturally light brown haired daughter the most gorgeous, blended, natural balayage highlights. Her work is incredible. Fifi works with my own hair and my older daughter's. She always knows exactly what to do and we trust her implicitly. The vibe at the salon is so warm and welcoming. It always feels fun there. We are so thankful that we found you guys!

After 13 years with the same hairstylist in NYC, moving to the Bay Area six months ago left me…read moregenuinely anxious about finding someone new. I'm so glad I found Salon Cozzolino -- and specifically Mica. From the moment I sat down, Mica made me feel completely at ease. She was attentive, asked before using any products, and checked in to make sure I was comfortable throughout. I came in for a clear gloss, cut, and blow dry, and the results were honestly stunning -- my hair is shiny, healthy-looking, and still styles beautifully the next day. If you're new to the area and dreading the search for a new stylist (like I was), stop here. Mica is the real deal.

Beautiful salon set in Portola Valley…read more Attentive and careful staff took great care of my somewhat neglected nails.

Once again, great haircut done by Diane. Excellent service and she always makes sure I leave happy…read more She cuts with kindness, care and compassion.