I've been going to Joanne for years and she consistently does a fantastic job on my hair. She takes…read moreher time, asks to describe exactly what you want, and even asks if I have any photos of the look that I want. She then gives me that look! Since my hair tends to naturally be curly or wavy, I always go in with freshly washed hair that I let air dry so Joanne can see what my hair looks like without me straightening it. That is a very important part that many clients don't realize they should do. The stylist needs to see how your hair falls naturally in order to be able to give you the look you want! I highly recommend Joanne. Many of my friends and family also go to Joanne and are very happy with the quality of service.

She isn't a skilled stylist. I asked to long layers and a side bang for my long, curly hair. I…read morewanted to keeping the length.She cut short layers and my bangs hit mid forehead. A granny look. I posted photos of my mushroom hair on a local mom group and multiple people reached out saying they had a similar experience. She definitely doesn't understand curly hair. She apologized and refunded my money. I'm very upset that I will spend the next year growing my hair out. She told me she gave me a Joan Jett cut. I was totally confused. Not the look I wanted at all. Don't know what she was thinking. I look like I have earmuffs on because of the curly bulk at above the ear length. Bad. So bad. Be careful. I believe at least two of her five star reviews are from her personal friend and her mentor from Iowa that trained her. I am having extensions installed. The refund she gave me doesn't start to cover the cost of her mistake.

Prisms is an incredible salon full of wonderful stylist and great people…read more It is beautiful and clean inside and everyone is always kind and helpful. I have never had a bad experience here everyone know exactly what they're doing and provides the best possible service. I never want to go anywhere else to get my hair done. This salon is also so conveniently located right off of route 9!

I'm still amazed by my hair after the keratin treatment! Having dexterity issues, the independence…read moreto style my own hair is a game changer. I can finally blow dry my hair straight without struggle. Huge thanks to Courtney for the amazing work and giving me the confidence to style my hair and feel beautiful! I'll be getting this treatment every 6 months!!

Never keep me waiting. Liz seems to read my hair, which has changed due to stress and surgeries.read more

Thank you Lisa!!! I…read morehad purchased a Groupon and called for a quick appointment. I was happy that I was accommodated right away. Elsa does not work with customers who come to her with a Groupon. She had Lisa work with me. I said yes and I love what Lisa did with my hair. Lisa was gentle and took her time doing my hair and I didn't feel rushed. She made me feel comfortable and we had a good conversation. Lisa was honest & upfront about any additional costs. She made sure I was happy before leaving. I would recommend her to anyone else. Parking was a breeze, which is always a plus. Salon is nicely kept and clean. Pricing is a bit high.

I'm a seventy year old man and have been coming here for years and I'm very happy with how they cut…read moremy hair (I was going to Kelly but she's left and I'm now going to Jen). They're reasonably priced and always find a way to get me in, even though I never remember to schedule a haircut until I REALLY need it!

The best. Been going here for many years (12years+). Jen does a marvelous job. Never had any…read morecomplaints cross my mind, ever, over the years I've been going to the Hairsmith. I love the Hairsmith!

i could not be happier with my hair and the service from Kathleens ! in particular my girl Lauryn!…read moreshe took her time and did my hair ( cut and color ) exactly how i wanted it i am super happy and will tell everyone if they want a fantastic do , go to Kathleen`s .

Just got another fabulous haircut from Jan! She knows exactly how to handle my wild curls and I am…read morenever disappointed. Plus everyone there is friendly and I always leave with a smile on my face!

I hate to leave a bad review for this salon because my stylist was so nice. I have wrestled with…read morewriting this review for a week. I decided I must write it to alert others, considering the poor quality of the work and the high price of the service. I'm including photos, which were taken about 15 minutes after I left the salon. (Note the gobs of dark hair dye still in my ear and the dye smudged across my cheek and temple.) My stepson said to me: "I thought you had your hair dyed. There's still a ton of grey." I had asked for my hair to be dyed dark brown to match my natural color and cover my grey. I don't think my stylist covered my entire head with dye. I think she only covered some parts of my hair in dye. I'm not sure why. Yes, I certainly could have turned around the car and complained and had the salon fix their work. But is that my responsibility? For $119 (a single-process color, cut and blow dry), shouldn't we expect the salon to make sure the work is high quality before we leave the salon? This salon should have been ashamed to let me leave in the condition I was in.

Salon offered me a full refund and did not issue it. I called and emailed…read more In the past I thought my stylist, Hayley, the owner was honest. We had a good relationship and she had encouraged me to come back if there was a problem with my hair. When I called after trying out something new with the coverage of my hair color, I received a message about their struggle to make me happy. She does have difficulty with Asian hair and coloring. Hayley also completely stood me up, and everyone in her shop one day, because she said she overslept after talking with her ex husband all night, and let her phone die. The two other workers in the salon that day could not find nor reach her or her mother on behalf of me and other clients. The degree of difficulty and time it takes to get coloring correct, standing up an client, and coming to me, asking me to fix her LAN because the printer wouldn't work.... I didn't charge her for this service. I'm earned an MSW but maybe she thought I was good with electronics because I am Asian, and how Main stream Americans view the Model Minority in America. I wonder if this is the reality I live in now as an Asian-American. Is this really how most Americans feel when discussing how political climates affect minorities? You find out how people really feel when you discuss Trump and how he has incited White racists to action. I'm so disappointed that in a progressive town like Sudbury where I have mixed race families, one of which is mine, all White owned businesses are still shocked to hear about racism against Asians and Jews in America. My daughter is part ethnically Jewish and Asian, and 100% American. At one moment, I paused and asked the owner, Hayley Mearan, daughter of Bonnie O., if I was making her or anyone uncomfortable and she laughed and said absolutely not. I asked if she minded me saying how I felt, the White owner lied and said if anything her closest friend and co-worker felt similar. Then when I was reinvited to return by email to make an appointment, I found out that they would not like my patronage at their business. So they either made a mistake or deliberately they did this to make known their racist feelings, hawking their supremacy over me and my comments. This is when the owner said she thought my remarks were 'racist,' [against Whites]. Racism is part of systematic power in our society. I am an Asian immigrant discussing the current political climate of the country. Social power is in the hands of White people (mostly White men), in this case the owner - mother and daughter. Disgusting to find this out after years of thinking I was in civilized company.

Yesterday was my first time at the salon. I got a much needed wash/haircut/blow dry/style from…read moreMeena. She gave me a major hair transformation and I ABSOLUTELY LOVE IT . The salon has nice ambiance too. If you're looking for a stylist who'll bring the magic I highly recommend Meena @ L'Equipe in Franklin.

Definitely the best hair salon in Franklin. They are very professional have accommodating hours and…read moredo excellent hair. I go to Paige and she took my hair from black to a light brown/blonde in a couple visits while maintaining the integrity of my hair. She is very pleasant and polite and does beautiful work. Highly recommend.

My last review was exactly 3 years ago. And guess what? I still go here. I still see Kaz. This is…read morethe longest relationship with a guy I've ever had, if we're really being honest. Kaz is truly an artist and cares deeply about his work and his clients. I'm so lucky to have found Rivkah's Salon, this stylist/colorist/artist, and that I can also call him my friend. My hair has never looked better, received so many compliments, and most importantly - has never been healthier. I've learned so much from Kaz about what products and practices are good for my hair, and that has significantly maximized my good hair days between appointments. I no longer leave a haircut with regret (50/50 chance I'd hate my hair at every other salon), but always feel better than when I walked in. Also kinda weird, but I gotta say, Kaz does a BOMB shampoo. Thank you for everything. I'm so lucky, I will always recommend you to everyone who asks me where I get my hair done (which happens a lot - so you know you're doing an amazing job).

I was a client for years. Rivkah technically did a good job on my hair. That's why I stayed. But…read morethe price for services unexplainably kept going up and up. It was never clear what the cost was for each service. Prices would change from visit to visit for the exact same services. Sometimes higher sometimes lower but the overall trajectory was up. I've lived in other areas and am aware of different price markets. But this was overpriced for Westborough, MA. There were other issues as well but too long to list here. My last bill was shockingly high. I paid it. But I was embarrassed that I paid that much for color touch up, highlights and a haircut. I felt that I was being taken advantage of. I'm not confrontational. But what's the saying you can't be taken advantage of without your own consent. Never went back.