So disappointed in my gel manicure. Paid over $100 for mani and pedi and it did not last a week…read more The polish did not even cover the sides of my nails. I was leaving for vacation otherwise I would have complained at the time of service. This is not my first visit to this location but will be my last. It appears the quality of service is going in the wrong direction. Staff is friendly, but for a gel mani not to last a week is not acceptable.

I have been a regular customer for many years. The past 6-8 months their quality of service has…read morebeen really bad. I always get acrylic overlay on my natural nails. I had broken a couple of my nails and I was talked into having tips put on a few of them. I don't like tips. They never work on my nails. I went back two weeks later to get my nails done and have those tips taken off and my nails were green. I had to leave everything off my nails for three months when I finally went back and was able to have my nails done again I went back to having the acrylic overlay on my natural nails. I went on Friday to get my nails done and I have broken two of my nails over the holidays again I was told I had to have the tips put on and I was very nice. I told the girl I was I would not put tips on my nails She told me I would have to have someone else do my nails and rudely got up and went in the back then I'm not gonna say who it was, but he came out and told me that he would do my nails, and after years of having acrylic overlays put on my nails, which I don't wear my nails long told me that he could not build my nails up all he could do is just put it on my nails the way they look Which is not true. I have never had my nails look so bad and I actually paid for this. I could've done a better job probably than this. All he did was put acrylic over a broken nail and left it like that, and then polish them and then expected a tip and on their website, they actually state that they pride themselves and satisfying their customers I'd be embarrassed. I truly expect my money back and I'm gonna post a picture of how bad they look a Child could've done better. I will never go back there again because I wouldn't put tips on my nails. I have to be punished and not have my nails done. I can spend $70 someplace else.

I had such a great experience here! The salon has a smaller, more intimate vibe, which I actually…read moreloved -- it wasn't overly busy or loud, so it felt relaxing and personal. Everyone was super friendly and attentive from the moment I walked in. My nail tech, LINDA, was especially kind and made sure I was happy every step of the way. She took the time to ask me about my job, chatted with me, and genuinely cared about getting the design exactly how I wanted it. You can tell they really prioritize customer satisfaction. On top of that, their prices are very affordable for the quality of work. If you're looking for a welcoming, low-stress nail salon that still delivers beautiful results, I definitely recommend checking them out!

I got my nails done for the first time there today, along with my toes. Not a problem with my toes…read morebut my nails, look horrible. They left paint all over my skin and said it would wear off. I'll never go back! I paid too much for them to look this bad.

I purposely went in on a mid-afternoon weekday to have a relaxing pedi. I was literally in/out in…read moreless than 15 minutes. I was the only customer at the time. I had a $50 gift card and the pedi was $35. She asked me if I wanted to use remaining $15 as a tip!

Service was very rushed, they talked me into a more expensive pedicure. No leg or foot massage and…read moreterrible job on my heels! They were not customer focused, just getting through as fast as possible. I asked for my heels to be redone and he told me it would make me bleed! Come on now!!lazy!

Fast service & great quality. staff is extremely friendly and accommodating!! prices are very fair,…read morefirst time going and extremely satisfied. will be back again

Had appointment with Janae who is super. Got there and she was not there. Had an older woman who…read morewas awful. Spoke maybe three words to me. She was rough and dug into my cuticles . The guy next to me cut the poor woman's cuticle! Never had such a bad experience. I was almost in tears. So disappointing. Won't return

I am so happy that I took my mom's advice and went to Brand Nails! I have worn nais since I was 17…read more I'm 55. Out of all of the salons I have been to, Brand Nails is definitely in the top three! My nails look so natural! Perfect length, shape and color! Sasas, who did my nails, was sweet, funny, and FAST! Jason , who gave me a pedicure Was an absolute miracle worker, and gave me a foot and leg massage that literally had me falling asleep in the chair! I give Brand Nails in New Albany 5 stars and recommend them to anyone who wears Nails, or needs. Mano/ pedí! ​​Jason gave me a phenomenal pedicura! I have to say that again! If you are looking for a relaxing, clean, place to get your nais or toes done, BRAND NAILS is the o Place to go! Never any wait, either

First time getting my nails done in their new building! There is so much more space & parking was a…read morebreeze! As soon as I walked in I was greeted and able to sit in a chair. Miley was my nail tech. She was so nice & did such a great job. I got a gel mani & a pedi. Everything was so clean and pretty.

I have been going here for years. Jenny is great and always accommodating when I call ahead to…read moreschedule an appointment.

I got my nails done and then the next day the polish started peeling up which I didn't appreciate…read moreconsidering how much it costs to get just a polish gel change.

Wanted a dip and Kevin did a bang up job! They look lovely, unlike my normal nails.All the techs…read moreare good, frankly. Very happy with the results.

My favorite nail salon, clean, quality work, never a long wait, very polite employee'sread more

This place is amazing! I've had Harry and Perry, and both of them do an amazing job! Harry did…read morethese nails in the photo, and they are my favorite I've ever had done!! I showed him a picture and he matched it! Thank you!

I was on a time crushed. Originally I was just gonna get a full set and came back later for a pedi…read more But the lady said they would do both at the same time. So I had one lady doing my pedicure and the other was doing my nails. Awesome teamwork.

I went in to get a full set and a pedicure! My pedicure was good! My full set however was the worst…read moreservice I had ever receive. First it took 2.5 hours just for my nails. I wanted long nails, yet these you couldn't even see the tips looking at my palm. I had to say not get the design I wanted because they were so short. I made it very obvious that this was not what I asked for but had to pay the same price. The next day my nail was broke and my one of my toes had no polish. A week later and I have an infection in my big toe. To say the least I do not recommend this place to anyone, bad service all around!!

The made me bleed on 2 nails then missed part of another nail!!! and did not push my cuticles back…read moreso they look grown out.

I will not being going back there! I made and appt and had to wait 20 minutes which is fine. I got…read morea pedi which was wonderful and a full set. This set is the worst i've ever gotten. The man who was doing my nails was shaking the whole time to the point where my arm was hurting. I just assumed he had an aliment but still, part of your job is precision. I asked for tapered coffin and got uneven bumpy, ugly acrylics. I asked for french tips with the same color I got on my toes and the lines aren't straight. When he put the acrylic on he dropped the beads on my hand and proceeded to use them. After he got the coats on and they dried, I realized there was a small black hair in the polish. I asked him if he could fix it and he said he'd paint over it! This set is horrid, I do not get my nails often and when I do I hate to have such a bad experience.