I have been a regular customer for many years. The past 6-8 months their quality of service has…read morebeen really bad. I always get acrylic overlay on my natural nails. I had broken a couple of my nails and I was talked into having tips put on a few of them. I don't like tips. They never work on my nails. I went back two weeks later to get my nails done and have those tips taken off and my nails were green. I had to leave everything off my nails for three months when I finally went back and was able to have my nails done again I went back to having the acrylic overlay on my natural nails. I went on Friday to get my nails done and I have broken two of my nails over the holidays again I was told I had to have the tips put on and I was very nice. I told the girl I was I would not put tips on my nails She told me I would have to have someone else do my nails and rudely got up and went in the back then I'm not gonna say who it was, but he came out and told me that he would do my nails, and after years of having acrylic overlays put on my nails, which I don't wear my nails long told me that he could not build my nails up all he could do is just put it on my nails the way they look Which is not true. I have never had my nails look so bad and I actually paid for this. I could've done a better job probably than this. All he did was put acrylic over a broken nail and left it like that, and then polish them and then expected a tip and on their website, they actually state that they pride themselves and satisfying their customers I'd be embarrassed. I truly expect my money back and I'm gonna post a picture of how bad they look a Child could've done better. I will never go back there again because I wouldn't put tips on my nails. I have to be punished and not have my nails done. I can spend $70 someplace else.

I wanted to take my daughter for some one on one time so we got our nails done! They gave her the…read morecutest little manicure. We both got pedicures and they did a great job! The woman that worked on her nails was super nice and gentle with her. I would definitely come back!

I had such a great experience here! The salon has a smaller, more intimate vibe, which I actually…read moreloved -- it wasn't overly busy or loud, so it felt relaxing and personal. Everyone was super friendly and attentive from the moment I walked in. My nail tech, LINDA, was especially kind and made sure I was happy every step of the way. She took the time to ask me about my job, chatted with me, and genuinely cared about getting the design exactly how I wanted it. You can tell they really prioritize customer satisfaction. On top of that, their prices are very affordable for the quality of work. If you're looking for a welcoming, low-stress nail salon that still delivers beautiful results, I definitely recommend checking them out!

Very clean. Staff was polite and friendly. The pedicure was expertly done- I even have a crushed…read moretoenail from an accident with a brick and this was handled with care and expertise. I like that there is a tv actually showing tv!

I purposely went in on a mid-afternoon weekday to have a relaxing pedi. I was literally in/out in…read moreless than 15 minutes. I was the only customer at the time. I had a $50 gift card and the pedi was $35. She asked me if I wanted to use remaining $15 as a tip!

Service was very rushed, they talked me into a more expensive pedicure. No leg or foot massage and…read moreterrible job on my heels! They were not customer focused, just getting through as fast as possible. I asked for my heels to be redone and he told me it would make me bleed! Come on now!!lazy!

Something I really enjoy treating myself and my wife to is a relaxing pedicure. My wife recommended…read morethis location for us to go and check out so today we decided to go do a couples pedicure (not something on their menu mind you) and I was not at all let down. The experience was great and very relaxing. The water was nice and warm along with the chair providing a very good massage that you can choose from. My time here didn't feel too terribly long and they have a number of various polishes to choose from. You can get a basic pedicure for $38 or a gel one for $48 which I decided to go with the basic pedicure. This place is very quiet and relaxing. They offer you drinks from water to various sodas and they even have three different types of wine as well, all of which is included in the price. I'll definitely be coming back here again as I really enjoyed my time here and the price was great!

Tammie is quality! The shop is a whole vibe and a good…read moretime is always had.! Wine and water in abundance for customers. There are multiple services to be requested and everyone in the shop gives you quality work every single time. You pay for quality work Cash tips for the lovely staff please

I am so happy that I took my mom's advice and went to Brand Nails! I have worn nais since I was 17…read more I'm 55. Out of all of the salons I have been to, Brand Nails is definitely in the top three! My nails look so natural! Perfect length, shape and color! Sasas, who did my nails, was sweet, funny, and FAST! Jason , who gave me a pedicure Was an absolute miracle worker, and gave me a foot and leg massage that literally had me falling asleep in the chair! I give Brand Nails in New Albany 5 stars and recommend them to anyone who wears Nails, or needs. Mano/ pedí! ​​Jason gave me a phenomenal pedicura! I have to say that again! If you are looking for a relaxing, clean, place to get your nais or toes done, BRAND NAILS is the o Place to go! Never any wait, either

First time getting my nails done in their new building! There is so much more space & parking was a…read morebreeze! As soon as I walked in I was greeted and able to sit in a chair. Miley was my nail tech. She was so nice & did such a great job. I got a gel mani & a pedi. Everything was so clean and pretty.

I have been going here for years. Jenny is great and always accommodating when I call ahead to…read moreschedule an appointment.

I got my nails done and then the next day the polish started peeling up which I didn't appreciate…read moreconsidering how much it costs to get just a polish gel change.

My favorite nail salon, clean, quality work, never a long wait, very polite employee'sread more

Wanted a dip and Kevin did a bang up job! They look lovely, unlike my normal nails.All the techs…read moreare good, frankly. Very happy with the results.

This place is amazing! I've had Harry and Perry, and both of them do an amazing job! Harry did…read morethese nails in the photo, and they are my favorite I've ever had done!! I showed him a picture and he matched it! Thank you!

Had never been to this location before and got a new set not even two days later I had the pinky…read morenote pop off three days later my rink finger on my left hand popped off now today my right hand ring finger popped off and they aren't breaking. They are just popping off from the nail bed to the tip off. Now I'm seeing lifting in my left index finger absolutely ridiculous. This place seriously needs to reevaluate how they do things. also, I hate that I have to only give a one star review because the lady that paints and does the drying was absolutely amazing and their staff are friendly. Just their is pitiful.

I was on a time crushed. Originally I was just gonna get a full set and came back later for a pedi…read more But the lady said they would do both at the same time. So I had one lady doing my pedicure and the other was doing my nails. Awesome teamwork.

The made me bleed on 2 nails then missed part of another nail!!! and did not push my cuticles back…read moreso they look grown out.

I will not being going back there! I made and appt and had to wait 20 minutes which is fine. I got…read morea pedi which was wonderful and a full set. This set is the worst i've ever gotten. The man who was doing my nails was shaking the whole time to the point where my arm was hurting. I just assumed he had an aliment but still, part of your job is precision. I asked for tapered coffin and got uneven bumpy, ugly acrylics. I asked for french tips with the same color I got on my toes and the lines aren't straight. When he put the acrylic on he dropped the beads on my hand and proceeded to use them. After he got the coats on and they dried, I realized there was a small black hair in the polish. I asked him if he could fix it and he said he'd paint over it! This set is horrid, I do not get my nails often and when I do I hate to have such a bad experience.