( this is an HONEST review, find somewhere to shop. These people do not deserve your money. Shop at Sally's Ulta or online, Seriously!)
THE MOST DISHONEST SALES ASSOCIATES & OWNER!!! I will NEVER come back to this store and Highly encourage YOU not to. These people are DISHONEST and also treat you as if you are going to steal something. I went to this store yesterday to purchase some hair to have goddess locs put into my hair. this store was the only one near me that was opened (however in the future, I will find another store to go to regardless of the situation). There was a man working there on Jan 16th and he was fairly nice but began to act very rudely when I asked him for help to find the hair--did not want to get off the phone at all! I have never purchased braiding/loc hair and was unsure if I was purchasing the right one. I looked thru many packs of hair and finally bought what I thought was the right hair. As it turned out, I got the wrong one for the bottom of the locs. I went back to the store today to exchange the wrong wavy hair and one of the other packs of the Marley hair for a shorter length. Today, a lady and a different man were there. She says, Oh I can exchange the marley for you but not the wavy. A label is missing out of here. I said, "Ma'am I just bought this yesterday as you can see on the receipt. You sold it just like this to me. What label are you talking about? She says, there is a piece of paper that goes in here. I said, "well, all that my stylist did was open the pack and touch the hair. She didn't remove anything and I didn't either?" She REFUSES to let me exchange the wavy hair and says. "well, I can just exchange the marley hair". So, I become annoyed because there is no reason for her to act like that and as I was standing there, I began to have a de ja vue moment. I said, " that is just really wrong, because I bought it just like this. that is just really Dishonest and unfair on your part." I then proceeded to tell her that I didn't want Anything else out of that store and they could give the credit to the customer that was behind me and I left the store. Something told to wait at my car until that customer came out and ask her if they gave her the credit. OF COURSE THEY DID NOT! I said, oh no--I am Not about to stand for that. So, I asked the lady if she would follow me back in the store and she did. I asked, " Why didn't you give this customer my credit like I asked." The woman tries to lie and says, "oh, I didn't hear you say that. I didn't know what you meant." I said, " you are such a liar and so dishonest. You understood exactly what I said. I said it plain as day. You just are dishonest and try to do ANYTHING to keep a few dollars--INCLUDING STEALING FOR CUSTOMERS and being ethical with the exchange policy to try and force customers to purchase something else!" She comes from behind the counter and gets in my face, and yells, " Get out of my store! This is my store. What I say goes, what I say is how it is done here!" I yelled back, " you need get out of my face before I call the police and you better go back behind the counter and return that marley hair and give the credit to this woman here. Stop trying to steal from people and be so dishonest. I am not going Anywhere until you do that." She finally goes back behind the counter and returns the money and gives it to the customer. I will NEVER shop there again and honestly I had stopped shopping at these Asian beauty supply stores a long time ago b/c often when I would shop there, I would notice that they would treat you as if they thought you were going to steal. They also have products on the shelf that are very old and they are only Nice ---when they are Taking your money. It has been years since I shopped at one and Today, I remembered exactly why I stopped all those years ago. This will DEFINITELY be the last time, no matter if they are the only store open---I will Not buy at one of them. I will wait until the next day when my regular stores are open. I will stick to going to Sally's, Ulta or buying what I need online. I will be sure to TELL EVERYONE THAT I KNOW TO NOT SHOP AT THIS STORE. DON'T SPEND YOUR MONEY HERE--CROOKED STORE OWNERS WHO DON'T RESPECT THEIR CUSTOMERS. read more
