My daughter made an appointment with stylist Lauren Wheeler. She is a wonderful person to work on…read moreyour hair that gives you a range of options. I had a shampoo, cut and style that was suitable to my age and lifestyle. No fuss and easy care! I left the shop feeling ready to face the world. The salon is nicely decorated and has a quiet quality to it. Very relaxing. Lauren is skilled and perceptive to her clients needs. Very pleasant and professional to work with.

Excellent style, color and blow out with Emily. She provided beautiful…read moreStyles without any direction from me. She was intuitive and understood the best length and layers for my face. I was always pleased and referred her to other customers. I miss her and hope she returns in the future.

This was one of the best haircuts I have ever received. She took time to find out what I wanted to…read moreaccomplish, and I was so happy with the end result. The shampoo was so luxurious it was spa like. I have very thick, coarse, long hair. I left feeling like I had a new head of hair.

Absolutely love this place, i take my nieces here all the time and we all get make over and have…read morefun People are super friends and professional Love them

First time (and last) trying this salon. As a curly girl, I'm used to getting a different kind of…read morecut. This seemed like a glorified Great Clips. I requested a dry cut so she could see my curl pattern; she insisted on washing it first. Then she did the same cut as any other client. She blew dry it straight (!!!) then used a curling iron. What the heck?! "All my curly clients love it like this." Um, no. Just- no.

Talented stylist with reasonable pricing. Give them a try, they won't disappoint you.read more

Love. Love. Love. Did I put how much I love this place? I…read morehave had my hair butchered so I'm a bit skeptical about most salons. I was recommended to this one and I keep going back! The best pricing (trust me I looked) The best cosmetologist who actually listen and recommend what will work for you. The place is clean and inviting. Every single person I had pleasure of meeting was so sweet (even the lady who answered the phone - this is always a thing I look for - even if they are busy they still sound pleasant) My last visit the lady took the time to teach me to properly curl my hair (I typically look like Annie when I do it ) at no extra cost! She did amazing and I was definitely feeling a lot prettier when I left!

I am blind and my regular stylist at A New Creation was booked, therefore I was assigned to Pam…read more I've been going to this shop for several years, once a month, for hair cuts and color touch ups. It was a cold night and after color was applied, my hair was not dried, except for the very ends. So far, it was acceptable because I needed my hair done. Got to the front desk, they charged me, I assumed it was going to be the regular price. It was closing time, and everyone was in a hurry, so I handed her my credit card. When I got home and was able to go online with my screen reader to read the charge, I was shocked to see that Pam had added charges for services that were specifically not requested. I talked to Jeff and he told me he would remove the excessive charges and it wouldn't be a problem. However, I had an appointment yesterday and called Jeff before going in, he was extremely rude and told me he wasn't going to do anything about it. I will never visit his shop again and would suggest people who go there who are sighted be very careful and examine their bills because Jeff will not take any kind of recourse. I was a steady customer for many years as far back as when he was at his prior location, but I after this fiasco, I will never return. .

I went in last week for a haircut by Laurel. I love my cut! While there we discussed color and…read morehighlights. Laurel walked me through what to expect and showed me samples depending on how my hair would lighten. I just returned from my appointment for root touch up and partial highlights. It's been a long time since I loved my hair. I love my new look! The highlights look natural and will help with maintenance. So glad I found Laurel!

I booked a Full Foils service online, which the salon's booking site clearly described as covering…read morethe entire head. I also submitted example hair color and cut photos through the booking site at the time of booking, which clearly show full-head highlights. During the appointment, the stylist, "Dallas" also verbally confirmed that I had specifically booked the Full (not "Partial") Foil service and agreed to provide it as booked. Despite this, I found out after the appointment, upon closer examination at home with hand mirrors, that the back and nape were not foiled at all, and that along the nape, the cut was uneven, choppy and didn't fall nicely. There was a very obvious, unattractive delineation between the highlighted and unlighted sections of the hair. This was especially obvious because the haircut was short and layered in the back. It became apparent to me that only areas that were immediately visible to me from the front, in the salon, had been foiled. The stylist was, therefore, dishonest about the service that he agreed to provide, and for which I was fully charged. Additionally, although I arrived early, I was forced to wait 30 minutes into my appointment slot while the stylist VERY slowly blow-dried another client's hair, with no explanation or apology for the delay. Despite this, I was very patient, polite and cooperative throughout the appointment. I politely contacted the salon, by email, within a few days after the appointment (well within their advertised 7-day adjustment window) and provided photos showing the incomplete color service. I didn't mention the haircut because I didn't want it further damaged and shortened if they offered to correct it. Their initial response was only a $20 refund offer, with no offer to finish the incomplete work. They also told me that I would need to drive to the salon (out of town for me) to collect the $20 refund. After several email follow-ups, the stylist eventually admitted to only providing "partial" foils and hesitantly issued a $140 electronic, partial refund to my original, credit card payment method. The process was unnecessarily slow, inconvenient and prolonged. Because of these delays, I was unable to schedule a correction appointment elsewhere in time for a holiday event that I was attending. The salon owner cited their independent stylist arrangement as limiting her ability to help with the issue, despite the salon's policy stating that they can override when necessary. The stylist, surprisingly, made a point of telling me not to book with him again in the future (as though I would), even though I was very polite, non-confrontational, and cooperative throughout my email communications and had done nothing wrong. I got the impression that he didn't like having to issue an honest refund and unprofessionally took it out on me. Takeaway for other clients: Carefully check the back of your hair (with two mirrors or photos) before leaving any appointment, especially for full foil services. Be prepared to advocate for yourself if something is missed, as resolution was not straightforward, correction appointments are not necessarily honored, and accurate and fair refunds are difficult. Be prepared for prolonged follow-up responses and to incur additional inconvenience and full-service expense to have incomplete services or unflattering results (at least from this particular stylist) corrected elsewhere. The post-service handling and overall experience, even by the salon owner, were very disappointing. Overall, I didn't feel valued or respected as a customer by the salon owner and this particular stylist.

I'm so thankful that I found this salon! After relocating to the area 7 months ago it's been hard…read moreto decide where to go get my hair done. It's such a hard decision to start over with a stylist and it's always a scary experience! At Jyl Craven, from the second I walked in the front door, I felt welcomed and comfortable. The ladies working the front desk were so sweet and welcoming, there was a cute little retail area to browse while waiting on your stylist and it's just an overall good feeling. Then, I met my new stylist, Morgan! I was randomly assigned a stylist when I made my appointment online but I'm so lucky that it was her! From the second she greeted me in the lobby she was bubbly, excited and so ready to get to know me!! I talked to her about some hair concerns I have and overall just explained why I was there, to meet a new stylist and get a quick trim for now. She was incredible, we chatted the entire time about so many great things and she just made me feel comfortable. I highly recommend trying to get an appointment with her! As far as the services go, the hair washing station is beautiful and more comfortable than any salon I've ever been in. The chairs they use while you're getting your hair done are also top of the line. And back to Morgan for a second, but that wash and scalp massage was the best I've ever received. I could have napped in that hair washing station I was so comfortable! Overall, I had a wonderful experience both in the salon overall and specifically with Morgan! I'm so excited to have found my place here locally and I'll be a regular now for sure!

My son and daughter gave me a coupon for Christmas, that I was so excited to use. I love the hair…read morestylist that did my hair. She did not try to push products on me, very sweet and wanted to make me happy! However there was a pricing discrepancy, a big deal I was told the price would be on price $300 the price they charged me was $400 something that I was not prepared for, I love the stylist, I do not think she and I had a miss understanding, I know Jyl did the price increase they keep saying who told you the price everyone at the counter told me the price , along with the stylist. I would have been a loyal customer for ever. Now I never plan to go back... such a shame if anyone has had the same experience, I would love to know. The only thing I can think of is I was seeing a stylist that left Jyl shop and I followed her, I think tjey treated me poorly due to that

I am amazed that not 1 but 2 licensed cosmetology could not do a pixie cut. I took my mother there…read moreyesterday to have her hair cut, while the staff were very sweet and kind they can't do a cut they should have done in school. My mother was very unhappy but said nothing. She has had cancer treatments and was looking forward to some pampering. I am a former cosmetologist and could have done her hair but she wanted the salon treatment. Now, I am cutting her hair the way she wanted. I also witnessed a sweet girl Donate her hair and the stylist who cut her hair had to get help to cut it into a standard bob.. What the heck...super cuts could do better.

I have been coming to this salon for years. Best salon hands down! Super clean! Highly recommend!read more

I have a friend who said that Ping was a fantastic stylist and she is! The experience was top…read morenotch. I was in and out of there in a very timely manner. I love my cut and will return. I definitely recommend!

Walkins are most certainly NOT welcomed. Arrogant snobby millennials…read more I walked in at 6:30. They close at 7. "Nope, we close at 7 and everyone it booked up" (parking lot is empty) Appropriate response: "I'm sorry, we close at 7. Can we book an appointment for you tomorrow?"