Yep bought a 2013 CRV drive the car 4000 miles in a year and a half. The rear frame was completely…read morerusted out and the rear end tore off. Don't recommend them they say they look over their cars but I think not. Because I also brought the car back three days later and they told me it was a front wheel bearing. But my mechanic looked at it and said it is the drive shaft bearing. Dixon did replace it but it took more than six months to repair. All I can say is he always said, "I got your number but called me once. "

WOW! What a super easy transaction. Gary was great to work with and helped me get the perfect…read morevehicle for my daughter. He now has a customer for life! Thank you!!

Am very disappointed with the Kunes Service Department. When I initially took my vehicle to them,…read moreand explained the problems, they immediately started talking "Tech Speak" trying to talk over my head. They has no idea I am an Engineer, and have almost 50 years as a Maintenance Manager and Technician in the automotive and aviation fields. When I returned their "Tech Speak" it quickly deescalated their attempt to confuse the situation (i.e. "baffle with BS"). The vehicle has only 11,000 miles on it, and is under warranty. They have no loaners available. I made an appointment to bring the vehicle in, only to be told they are "way backed up" and may not get to my car right away. Because of these things, and them thinking they had fixed it a couple times, I had to bring it back several times. They kept it over night a couple times, getting very little to nothing done the first day. They did replace a couple items, thinking they had fixed it, but to very little avail. I ended up bringing it into them half a dozen times total. Finally they tried to blame my battery for the problems. Since it was the only "Non-OEM" part in the car (I had Advance Auto replace the Mopar battery with a Die-hard AGM battery prior to deciding to bring the car into the Dealership for repair). The battery tested fine with the place I purchased it, but Kunes tried to charge me a couple hundred dollars (fully under new car warranty supposedly) claiming the battery was the problem (?!?) and outside warranty. Advance Auto was very accommodating, even though the battery tested 100%, I convinced them to give me a new one. To no surprise, the new battery changed nothing. I will say this Service Department use to be pretty good, they had a Service Manager named "Chad" back then. Apparently they lost Chad, and it appears their quality of service went with him. I ended up both going to a different Dealership Service Department in a neighboring town, and also communicating with Stellantis support through phone calls, to get a solution to the problem. I have bought more than one vehicle from Kunes Dealerships over the years. There are some good salesmen (Like "Ken P." @ Belvidere). But based on this experience, and others I have had in the past, I would NOT recommend Kunes. Stay completely away from anything "Kunes." Both sales and service, they have issues.

Do Not Recommend. Dishonest business practices…read more I regret buying my 2025 Grand Cherokee here. The car was shipped to me with exterior damage, and they lost the spare key. They promised to reimburse me if I bought and programmed a new key myself. I spent $533 doing so, and now they have ghosted me and refuse to return my calls or emails. I should have done more research on the Kunes group's reputation regarding discrimination and poor management before giving them my business. Save yourself the headache and money shop somewhere else. If this is your only option, do not work with Josh Gaudio and Shane Gilwater.

Whoa! These guys 1. Don't answer phones 2. Don't know how to fix cars 3. Are totally ruderead more

Don't ever use this car dealership for any reason. How exactly do they justify charging a…read morediagnostic fee on a 2019 challenger for a warranty repair?

They going into my story too far. I was forced to retire retirement six months ago. I'm a credit…read morenightmare currently saw a vehicle that I wanted thought was out of my range. Thought I couldn't get it done. I went in there with paperwork that I had what I could afford and they got me exactly what I wanted exactly what I was looking for at the price I was looking for no BS no sales no trying to sell me a bunch of crap just good honest this is what we can do and it was good enough for me. You need a vehicle get over and see them see Stephanie Woods.

Great service; wonderful communication very professional work very timely called often to give…read moreupdates for service. This is the best Ford dealership in 100 miles and I've been to many of them.

This dealership is very sincere and genuinely nice ! They kept it real with the price and the car…read moreis a wonder to drive . No pushy sales pitch just excellent customer service I was in and out in an hour ! I bought a Lincoln and I would recommend this place to everyone looking for a no gimmick kind of place !

Danny was a pleasure to do business with. Straight to the point without any hassle. No surprise…read morefees! I would recommend anyone to do business with Forest City Motor Company.

Everything. Helpful staff, no nonsense ordering. Great test drive. All was seamlessread more

We had used Jack Wolf Chrysler in the past and were very pleased. Wolf was purchased by Kunes about…read more6 years ago. We purchased a truck form them three years ago and noticed they play Christian music had a warm feeling. Our experience with them that time went well. We went to trade in that truck on 08/15/26 and we had a terrible experience. Our plan was to trade in our truck for a 2026 Durango GT plus and walk out the door having a zero balance. We found the Durango GT plus we wanted-2026 used. On our test drive, we noticed it had a 1/4 tank of gas and our salesperson indicated it would be full at delivery. I also noticed the inside had not been fully detailed and I assumed it would be detailed before we took delivery. That did not happen. During the negotiations, the vehicle price went from the online advertised price of $37,499 to $39,271.37 without us adding anything to it! We were told that the online price is determined by corporate but does not reflect the showroom price. ???? By now it had been 4 hours and we were tired. Since we were not owing anything for the vehicle due to our trade, we agreed. Then we were informed that there was only one key fob. What??? The "deal" they made with us was to take the remaining $272 trade in credit and apply that to a new key fob. When we took delivery of that vehicle having a less than "warm feeling". After researching this the next day, we discovered that there may have been a violation of Illinois Administrative Code Title 14, Section 475.310 regarding advertised price. I complained about the overcharge and asked for an explanation from the sales manager, and was told that there was a $1500 "Accessories fee" and this is customary in the automotive industry, and that Kunes' fee for this is much less than the competitors. ???? I did not get a satisfactory answer but I did get my money for the key fob back and a full tank of gas. I WILL NEVER USE or RECOMMEND KUNES again. I feel as if there were deceptive practices happening, cloaked under a "Christian" banner, and this really upsets me.

Dylan is a very straight - forward and honest professional. He answered all my questions about a…read moregiven vehicle and keep me posted as to it's status as I had to make a 450 'run' to see it. Thank you.

Communication in the service department is terrible. Service was constantly delayed with no updates…read moreprovided until I called. Unprofessional pickup and payment process as no call was made to me informing of pickup windows and times.

I went to Lou Bachordt looking for assistance with a locked system alert on my radio screen for my…read more2015 chevy camero a technician by the name of CJ charged me 199.00 for a diagnostic test that took 2hrs. When I did speak with him he told me that the service dept couldn't help me in fact he said that GM doesn't allow them to do code resets of which was needed to fix the issue, at this point I became discouraged. I asked him what could be done? He said I that they would have to replace the entire radio system at $2600 because convertible camaro has a anti theft system and GM doesn't allow it to be rest, then said that if I found a place that does do system rests to please let him know. So I went down the street to another GM dealership and in less then a hr the system was rest at 179.00. Please be careful it seems as if Lou Bachrodt will not be fair. If fact there was another employee tryna give me an estimate for my vehicle as if I were there to trade or sell my convertible after I said no thank you she became bitter turned and walked away. I have been a customer with them since moving to the the area in 2018 but after being handled by CJ the hustler I have to go somewhere else. Disrespectfully, Troy Robinson

Had an issue with a random misfire on a Hyundai…read more Papa's Garage was able to get me in, within a couple days. They were great with their communication. Called to explain the issue and then again when the car was ready. Evaluated the issue in the morning, had it narrowed down by lunch, and had the new part installed and tested by the afternoon (same day). Other garages seem to work on the theory that they will get your car, when they get to it. That wasn't my experience at all with Papa's garage.

I took my 2008 Dodge Grand Caravan to Papas earlier this month to replace a door hinge, 5 bad…read morelugnuts, and a wheel bearing. I retreived it a few days later and my van is running great! I thought they had great communication and I feel like I got a good deal. Thanks Papa! My father also took his van there to fix his power windows and now he wishes he had gone sooner.