I'm going to give this a 4 star because the employee taking and bagging orders was exceptionally…read morepolite and working hard, but my gosh, get some more help around lunch rush hour. Clearly many people have commented on the wait time, so this is a recurring problem. The wait time really warrants a 1 star. It's bad enough to prevent people from coming back even though the food is fantastic, albeit very highly priced, but what isn't these days

Waited like 30 minutes for my food - 45 for my friend and we both ordered at the same time…read more Staff was a bit abrupt when her order was ready onscreen, but not at the counter. My food was good - her's was cold. I got the hot slider and reaper ranch, very good, spicy but not too spicy if you can actually handle heat. She got the buffalo mac and there was barely any mac and cheese in it and it was cold.

I was attending a meeting in the RSA Activity Center and we had a short time to grab lunch. I…read moreplaced my order on the app and within 10 minutes of arriving, I had my lunch and was ready to roll. I ordered their new sandwich and was a little disappointed the sauce wasn't in the bag, but that's ok. Employees were friendly.

I often order the fruit & yogurt parfait at this location...it has recently begun to have less and…read moreless yogurt each time I order it. Can't continue to pay $6 for this. Fill it back up!!

I'm not a big fan of Krystal's, but I stopped here after a long road trip. I only got hash browns…read moreand orange juice, but it was pretty fulfilling. The hash browns were fresh, hot, and crispy. The orange juice was just a carton of Minute Maid orange juice, but it hit the spot. There's good deals on their sliders so I would suggest getting that if you have a taste for it. The servers were really nice and helpful. Even though there were long lines, they didn't crack under pressure. The bathrooms were clean for the most part too. This place isn't that bad. A nice place to stop by.

After a 15 minute wait our food was given to another customer that order after us then we had to…read morewait about 15-20 minutes to finally get our order. I'd rather drive 15 minutes further to Prattville than to come back here again!!

Awesome customer service, Awesome food! Very good quality on my order and very fast service. They…read moreaccommodated all of my requests into one awesome order!

I have never had an issue when eating at any Zaxby. This…read moreone was like all the others, clean,neat,friendly and busy at lunch time. Food was good as usual and service was fast and friendly

Ordered ahead online. Just as we ordered it. Ready at pickup. Very good burger! Probably the best…read morewe've had. Comment- please start using tallow for your fries so they will be healthier. Thank you!

Enjoyed my grilled cheese and tomato here, and tried the salted caramel shake for the first time,…read moreyummy! Service was quick and the place was clean. I stopped here after a trip to the nearby UPS Store, convenient!

Everytime I travel down south I make sure that I stop at bojangles for the chicken and this time…read moredidn't disappoint. We are able to stop there and get my wife and I an order for the road. They staff was patient as we figured out what to order and we got the 3 piece meal in which I have the fries and she got the rice as well as the beans. She enjoyed her food and I know I enjoyed mines. If you are ever traveling make sure you take time stop because you won't regret the chicken is good and fresh.

Complete disregard of customer, staff spends more time yapping and let's customers wait until…read morethey're done standing and talking for about 15 minutes. Needs complete overhaul of staff

Food I got yesterday was so good, hot and fresh. Customer service was outstanding. I ordered a…read morewhopper combo with bacon and a chocolate milk shake. We had originally went to Wendy's next door and noticed they wasn't open. So glad we was able to get a welcoming experience here

Wrong order, super disrespectful lady and took a long time and I'm the only one there.read more