Extremely unprofessional and unacceptable experience at the Firestone location in Hamden,…read moreConnecticut. The interaction I had with the store manager, Brent (full name not provided), was discourteous, escalatory, and far below the level of professionalism expected from a Firestone representative--especially a store manager. On the day of my appointment, 11/22/25, I called in the morning to advise the store that I would be picking up the tires only and would not be needing installation, as the tires were purchased through my place of employment. I was not told this would be an issue during my call but that I could come at anytime. However, when I arrived, I was told I needed to speak to the manager. After waiting, the manager, Brent, informed me that he did not know whether I was "allowed" to simply pick up the tires due to my organization's contract. This was the first time anyone mentioned such a concern. When I asked how this could be confirmed, or why I was not informed earlier when I called, his tone became noticeably escalated and dismissive. I expressed that I simply wanted a good customer experience, as I could see he was becoming increasingly frustrated in both tone and manner. When I asked if there was someone above him I could speak with, he stated there was not. When I asked if there was a corporate office, he simply told me I could "call them," offering no additional assistance or clarity. My husband was present and witnessed the entire exchange. After Brent continued to escalate the situation, my husband intervened and asked what would be done today, stating he was not going to "go back and forth." Brent then retrieved the tires and threw them outside the establishment, clearly upset and making no effort to de-escalate or maintain basic customer courtesy. As he loaded the tires into my truck, I asked for his full name. He replied only "Brent," refused to provide his last name, and ended the interaction with "Have a good day and holiday," despite his behavior being in stark contradiction to respectful customer service. If Brent represents the standard of leadership in this store, then Firestone is failing its customers.

workers not helping instead of helping they are saying ı prefer you go to transmassion service ????read more

Easy and fast. Got it done without problem and no upselling on their part. It was less expensive…read morethan I expected

Found this place on a whim and was pleasantly surprised! Sergio the auto technician was personable,…read morehonest, and efficient.

Normally they do a good ,but last trip, they misdiagnosed my non start by replacing the battery,…read morebut that was not the issue, turns out it was a electrical issue, the battery was checked by AAA, and said it was ok ? I will continue to use them, as I believe anyone can have a bad day. They did find a serious safety issue I am thankful for. The second shop I took it to took several hours to find that it was a lockout switch, low battery switch, control key fob ? runs well now. Thank you.

Always very accommodating. I take all of my cars there because we are a family of all women and…read moreknow nothing about cars. They keep our cars in good shape and I have never over paid for anything. They are polite and helpful. I trust them to do all of my auto work

I brought my car in on 8/18 to check the brakes and the rattling exhaust. They fixed the brakes and…read moretold me to come back sometime for the welder to fix 2 small spots that need to be welded on the heat shield. Lillian the manager said to just show up and it would be taken care of. About a week later, I decided to call ahead of time rather than just show up, and Lillian told me to wait until the following week because the welder was on vacation. I waited until today 9/23 to call back to make an appointment and the manager on told me to just come down, that it would take 45 minutes. I sent my 17 year old son and he called me when they were done saying it was going to be $418! For 45 minutes of work! That Lillian had led me to believe was free, after my car spent the entire day there back in August! I am furious. Edit: Spoke with the Vice President on 9/24 and he took care of it. I will be a returning customer. Thank you!

Absolute scam. Bought a Groupon for an oil change. The Groupon says 'all oil changes include 5…read morequarts of full synthetic oil'. When I went to get my oil changed I was told I chose the wrong package, should've bought the $62 one; should be no big deal (even tho the description says full synthetic is included) why not just apply what I've already paid and I can pay the difference? Except now it's being applied to a full price change, so the difference is $85. So instead of a $30 oil change or a $62 oil change, it's $120. Can't even get the Groupon refunded, absolute garbage. I'll eat the $30 before I give this scam company another cent.

The technicians here all have booze on their breath. Do I want a drinker working on my car? Nope…read more I was quoted an overinflated amount for a repair. They charge a flat $150 to 'diagnose your issue' and only compensate it back to you, if you have them do the work, right then and there. I didn't have them do it. I took it to another shop where it cost me 1/4 of what these guys quoted me for the exact same job.

I can only speak on behalf of their emissions service, but I was thoroughly pleased. Very friendly…read morestaff and super quick - I was in and out in less than 10 mins.

Being a girl who just moved to the East Coast, it's really easy to feel completely overwhelmed by…read morebuying a used car especially after getting scammed on the first used car I bought here. I decided to take the next car I was going to buy off CL into the mechanic this time. Long story short, the guys here were AMAZING. Larry really took his customer service to the next level and I was extremely comforted knowing I was in good hands. He treated me like his own daughter and I really needed that. He had his master mechanic look over the car for me and they ended up saving me about 5,000 of repairs if I had bought this car (just shy of 9K including the car). Once again the guy off of CL said had "absolutely no problems." And they ended up giving me a ride home:) Best 100 dollars I've spent. Master mechanic was awesome, Daniel was awesome, Larry was awesome. I will definitely be making another visit soon.

WOMEN BEWARE: My Pep Boys Hamden experience left me feeling targeted, dismissed, unsafe, and with a…read moredead car. I brought my gold 2008 Buick Enclave to Pep Boys Hamden on July 16, 2026 for emissions and a simple oil change. The emissions portion was quick, but I then spent about 4 hours waiting for what should have been a routine oil change. At the end of that long wait, Pep Boys claimed there was an engine oil leak and immediately tried to push me toward paying for a $200+ diagnostic. That did not make sense to me because the vehicle had recently been purchased and checked before purchase with no known engine or transmission issues. Less than 2 weeks after this supposed oil change, the "Change Engine Oil Soon" light came on. My team and I had to buy engine oil and add oil ourselves just to bring the oil level back to where it needed to be. That is shocking after paying for an oil change. The vehicle later began shaking, overheating, and showing warning lights. I took it to Monro for a second opinion, and Monro stated there was no engine oil leak. They also identified transmission-related issues and signs consistent with improper transmission-fluid interference and unauthorized transmission work/tampering. What stood out to me is that Monro did not try to take advantage of the situation. They were transparent, showed us the codes, explained what they saw, and even recommended a proper transmission specialist instead of trying to sell us a transmission job themselves. Based on my experience, Monro was a far better and more honest option. When I returned to Pep Boys, manager Bert's explanations kept changing. His own scanner showed transmission codes, warning lights came on during the drive, the vehicle began shaking again, and he ultimately concluded the car was no longer safe to drive. Even after seeing that himself, he still claimed Pep Boys had done a proper oil change and had nothing to do with the damage. As a woman, this experience made me feel targeted, dismissed, and taken advantage of. Bert's comments about the female technician/manager at another repair shop were misogynistic and offensive, and his treatment of me felt misogynistic too. I felt like Pep Boys believed I could be misled into paying for diagnostics or repairs I did not need. My warning to other women: BEWARE. GO SOMEWHERE ELSE! Get a second opinion. Do not let Pep Boys pressure you into paying for diagnostics after they create or "discover" problems that were not there before. A female family member heard what happened and immediately said, "Why would you ever bring your car to Pep Boys? Pep Boys kills cars." Based on my experience, "Pep Boys Kills Cars" feels like an accurate warning. I have video evidence of the diagnostic codes, the Monro technician statements, and the interaction with Pep Boys staff. A formal legal notice is also being sent to Pep Boys demanding preservation of all camera footage, service records, diagnostic records, communications, metadata, and related evidence. I am willing to update this review if Pep Boys does the right thing: pays for the full repairs, refunds the failed oil-change service, reimburses related expenses, and provides a serious corporate response. Until then, my warning is simple: women should beware of Pep Boys Hamden and consider going to Monro or another transparent shop instead. The image shown is by the scanner showing over 20 transmission codes now. They also changed the comments in the receipts upon getting a printout when we came back on 8/1/26.

So it was like 4:58, I arrive at a place that closes at 5pm to get my car emissions done. The guy…read morelooks at me and said I was cutting it close. I apologized and said I was commuting in I-95 traffic for like an hour from Bridgeport, and he said he'd do it. 8 minutes later be comes back and said it passed. Friendly, efficient. There's even a live camera feed so you can watch your vehicle getting check out on a screen in the waiting room. Pretty cool.

I really like this place. I live in downtown New Haven, so it's a little out of the way for me,…read morebut I keep coming back because they have really good customer service. When I first moved to Connecticut and changed my license plate, they even helped me get the old rusty plate off free of charge. If you want your auto repair place to treat you like a human being, come here.

Regional Manager Dominic Torlish is incompetent Valvoline…read moreneeds to fire Dominic Torlish. I see someone else complained about him, and about exactly the same thing. Wow I came here to give a review for my bad experience and come to find so many others were dealing with exactly the same problem as me. These people have zero experience. This is a beginners mechanic stop they barely know the basics. They caused a leak in my car whold not following instructions and mishandling my oil pan plug and no one wanted to take responsi . It's like they deal with it in a local level and actually refused to my face when I requested to speak to someone higher up in the Valvoline chain they just completely blatantly deny you and immediately close your case without even hearing you out. The regional manager, Dominic Torlish did not even allow me to plead my case to him I never spoke with the man he only heard the local managers side of the story who is responsible for causing the leak. This is very much conflict of interest because if it's dealt with at a local level and you cannot plead your case to anyone higher up in the Valvoline chain why would local managers admit they are at fault if they never have to answer to anyone higher up. Do yourself a favor go to a real mechanic these people are snakes. Fire Dominic Torlish!

A+ customer service that had me in and out less than 15 minutes. Solid crew holding this Valvoline…read morelocation down. Will be back indefinitely.