I stopped by this service center inside the Hamer Toyota dealership today. My dad needed a new radiator cap for his Toyota Tacoma since it was all corrode. Finding parking here can be difficult because it's limited and one way. We got a good parking spot. When you walk inside the dealership the parts center is toward the left back side of the dealership.. They carry a lot of different Toyota brand merch here. They also have some Chemical Guys cleaning product too. The customer service here was great, the guy working the counter was able to find the cap we needed and the price was reasonable because you're getting it at the dealership so it's a quality item. read more

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Their service department tries to sell you stuff that you don't need. Their sales department is high pressure crap. You have to do your research and know what the car is worth and then make them an offer and walk away if they don't accept it. Don't ever do a trade in because you'll get a LOT more money on Craigslist. You gotta be tough with these clowns because they'll try to sell you additional crap you don't need. read more

Please heed my words and go to any other dealership for your service needs! This dealership uses bait and switch tactics. When I called today to schedule my oil change, I was informed that the Advantage Care plan (3 oil changes) that I prepaid had expired. I was never informed of a expiration date and it was quickly obvious other customers had run into this same issue as well. I then asked to elevate to a Service Manager and was informed there is a separate 3rd party company that writes these plans and I needed to contact them instead. Instead of calling a different company I am spending my time warning others of this shady Dealership Service Center instead. read more

My experience from the 7-24-26 HAMER TOYOTA, MISSION HILLS pre-paid service Package: I took my car in for the 2nd of 3 pre-paid service for three years, which includes tire rotation, tire air check and adjustment, oil change, and various general inspection. Upon arrival, I spoke with one of the managers, to whom I explained, that one of my tires (only one--the front left) was having trouble holding air, and that I wanted to know where that tire would be rotated so I could keep an eye on it. He informed me that it would be moved from the front to the back. The service included not only tire rotation, but putting air in the tires. He stated that maybe there was a nail in the tire. While the tire was off it's hub, It would have taken maybe two minutes to see if there was a nail in it. I received no comment about any potential nail after getting my car back. However, the next morning, assuming that all pre-paid services had been done, I noticed again that my front left tire was low (as usual). This tells me THREE things. First, they did not check for a nail. Second, they did not rotate the tires. Third, they didn't put air into any tires, all of which were part of the service to be performed. There is no other possible explanation of status quo, before and after "service." It makes one doubt whether any of the OTHER paid services were performed or also "neglected" E.G. oil change, general inspection, etc. In adition, I discovered my "fresh new oil change" from the DEALERSHIP was dark brown and smelled like gasoline on the dipstick!!! My confidence level for Hamer Toyota has dropped to "zero." read more

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My experience from the 7-24-26 HAMER TOYOTA, MISSION HILLS pre-paid service Package: I took my car in for the 2nd of 3 pre-paid service for three years, which includes tire rotation, tire air check and adjustment, oil change, and various general inspection. Upon arrival, I spoke with one of the managers, to whom I explained, that one of my tires (only one-- the front left) was having trouble holding air, and that I wanted to know where that tire would be rotated so I could keep an eye on it. He informed me that it would be moved from the front to the back. The service included not only tire rotation, but putting air in the tires. He stated that maybe there was a nail in the tire. While the tire was off it's hub, It would have taken maybe two minutes to see if there was a nail in it. I received no comment about any potential nail after getting my car back. However, the next morning, assuming that all pre-paid services had been done, I noticed again that my front left tire was low (as usual). This tells me THREE things. First, they did not check for a nail. Second, they did not rotate the tires. Third, they didn't put air into any tires, all of which were part of the service to be performed. There is no other possible explanation of status quo, before and after "service." It makes one doubt whether any of the OTHER paid services were performed or also "neglected" E.G. oil change, general inspection, etc. My confidence level for Hamer Toyota has dropped to "zero." read more

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I have been going to Hamer Toyota for 25 years. Purchased most of my cars from them and had all of my Toyotas serviced there. Today I had an appointment for an oil change. Normally an oil change takes 1 1/2 to 2 hours, so I wait at the dealership. After 2 1/2 hours I asked the service manager about my car. He said that it was 2nd in line and that it would be another 45 minutes. After waiting 4 hours they still had not started working on my car. I took the car and left. Customer service is dead! Goodbye Hamer Toyota. I will give Northridge Toyota a try. read more

Well,after been so disappointed and the run around, I reach out to Kemberle!! The one girl who is very helpful and my original costumer care person, my car was taking care of, and none of those noses of trying to charge more for diagnosis or keeping my car 24 to 48 hours! If a I ever came back here is to work with kemberle. read more

Hamer Toyota - This shows how my mirror are only pop out of place, not broken! Light & sensor are still working . - Auto Repair Near Me - Mission Hills, California

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Efficient, friendly and timely! Oil change and maintenance scheduled promised within a 4 hour window and delivered. Thank you Hamer Toyota Mission Hills, and Miguel! Bought the 3 oil change special, and will be back. read more

Hamer Toyota - Client service in full effect! - Auto Repair Near Me - Mission Hills, California

I bought a highly sought after plug in hybrid Prius LE. Saved $9500 over Toyota dealership within a few miles away. Here's why Hamer met our needs: sales guy Oscar Padilla shows you the Costco screen and all discounts that apply. No haggling needed. It was automatically $9500 cheaper. Full transparency of all fees. Discounts that Costco applies. College graduate discount found in the Toyota website AND he found a 1.99% APR 72 month, plug-in vehicle, unadvertised Memorial weekend special. Too bad the RAV4 plugin has a 2 month waitlist, or we would have bought that too. The finance guy, Frank Chopra, understood how to build my daughter's credit and long term care of her car, as he too has daughters similar in age. Hamer's sales staff and vibe is so diverse and welcoming. I didn't get the "bro" vibe being a female buying a car with my girl. When it's time for my boy to buy his 4Runner, we will definitely be back. read more

Excellent! We needed our Toyota Tacoma serviced and were able to easily make an appointment online. Our service manager Miguel was very helpful going above and beyond ensuring our experience was as smooth as possible. He called as soon as our vehicle was finished, and also offered a courtesy ride to come pick up our vehicle. Thank you for your kind service Miguel, we will be back! read more

Bought a Camry XSE with a very specific package, and Ara made it happen. The whole process was smooth from start to finish with no pressure or hassle. Everything went perfectly, and I'm really happy with the car. Thanks again, Ara and everyone at Hamer Toyota! read more

Hamer Toyota - Auto Repair Near Me - Mission Hills, California

Scammers, My 2025 Camry had an accident on the back end 8 month ago and it has repaid at that time and every thing was OK, recently the back motion sensor stopped working, I toke it to Hamer Toyota and they side probably the sensor is out of it's place and it is not warranty issue, I toke it to the body shop and he showed me that sensor overheating and advice me it is a dealer warranty part I toke it back to Hamer Toyota service and explained to service, they asked me for $265 for diagnoses and I agreed because once they will disassemble the bumper they will find the problem, the never disassemble it and the shoots me couple pictures from inside the trunk to tell me there was an accident and asked me for $1700 to replace that sensor. I found the sensor on Amazon for $125 :) read more

One of the worst service experiences I've ever had. I brought my Toyota Tundra in for a recall in May. I was told it would only take one day to complete, and I also informed them about several other issues I was having with the truck. Instead, they kept my truck for two weeks. When we finally went to pick it up, they told us they didn't even have the parts needed to fix it. If they knew the parts weren't available, why have us leave the truck there for two weeks without a vehicle? Then they told us the new parts would arrive on June 6. It is now July 6, an entire month later, and I still haven't heard anything. To make matters worse, I've spent over a week trying to get in touch with a manager or supervisor, but no one will return my calls. It honestly feels like they don't care about their customers or service. This level of communication and customer service is completely unacceptable. I would not recommend this dealership to anyone!!!!! read more

I cannot say enough amazing things about Hammer Toyota. I called them completely last minute in a full-blown panic over a ridiculous fuel pump issue that was preventing me from getting my registration handled thanks to California's over-the-top regulations. The situation had absolutely nothing to do with the dealership -- but they treated it like it was their personal mission to fix it anyway. When I say they bent over backwards for me, I mean they practically did 14 backflips. They made time for me when they didn't have to. They squeezed me in when the schedule was clearly tight. They listened, they understood the urgency, and they acted fast. No runaround. No attitude. No excuses. Just pure professionalism and genuine care. A HUGE thank you to Anna -- you are seriously awesome. From the first phone call, you were calm, reassuring, and completely on top of it. You kept me updated, explained everything clearly, and made a stressful situation feel manageable. Customer service like that is rare. And shoutout to Jenna as well -- wonderful leadership clearly makes a difference because the level of service I received was next level. It's obvious this team cares about their customers and takes pride in doing things the right way. If you need service, do NOT go anywhere else. Seriously. Save yourself the headache and just come here. They are honest, efficient, accommodating, and genuinely kind. Hammer Toyota has earned a customer for life. Thank you again for turning a frustrating situation into such a positive experience. You all are the best read more

Hamer Toyota - Auto Repair Near Me - Mission Hills, California

Toyota used to be our go to before but we found them to get really expensive. We still come for oil changes when they have deals and if something is under warranty. I find things do take long and the people move pretty slow when they are helping you. Don't try to call them cause it's a runaround. However I am giving them 4 stars because they know their stuff when they aren't adding unnecessary repairs to your bill and I would rather use the manufacturer when it comes down to it. read more

Hamer Toyota - Front desk service area - Auto Repair Near Me - Mission Hills, California

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*Returning customer* We bought a Highlander 6 years prior. We recently purchased a 2025 Toyota Corolla for our daughter. We looked for about a month, and went to multiple dealers, but ultimately ended at Hamer Toyota. Eric Valadez was our salesman. He was extremely helpful and even called us a few days after the sale to make sure everything was good. Thank you, Eric! read more

Hamer Toyota - Toyota Corolla - Auto Repair Near Me - Mission Hills, California

They do not rotate tires. I have been coming here for years until i realized they dont rotate tires despite what they tell you. They took videos of the service progress and said they rotated the tires but they did not. All they did was remove the lug nuts and put it back on. I have my tires marked and all my tires were in the same spot. This has happened the majority of the time here when i come in to redeem my advantage care. read more

I don't usually write reviews, but after working with Ara at Hammer Toyota, I felt like I had to--because experiences like this are rare. From the moment I walked in, Ara completely changed what I thought a car-buying experience had to be. No pressure, no gimmicks, no "let me talk to my manager" games--just straight-up honesty, patience, and real knowledge. He actually listened to what I wanted instead of trying to steer me toward something more expensive or convenient for him. That alone sets him apart. What really stood out was how invested he was in making sure I felt confident every step of the way. He broke everything down clearly, answered every single question (and I had a lot), and never once made me feel rushed. It honestly felt more like working with a trusted friend than a salesperson. And when it came time to finalize everything? Smooth. Transparent. Zero surprises. Exactly how it should be--but almost never is. Ara doesn't just sell cars--he builds trust. If you're even thinking about getting a vehicle, do yourself a favor and ask for him specifically. You'll save time, avoid stress, and probably walk out feeling better than you expected. Hands down one of the best customer service experiences I've had anywhere, not just at a dealership. read more

Hamer Toyota - Auto Repair Near Me - Mission Hills, California

I've never had such an amazing experience at any other dealership (And I attempted to purchase at several that were much closer to my house). I worked with Araceli (manager) Louie (salesman) and Hugo (finance) who did not pressure me what so ever. We're so kind, honest, personable, and understanding. Understood exactly what I was looking for and willing to work with me on a fair price. Did not add on any bullshit "dealership" add ons, only gave me options which I loved. It was the most positive, smooth, luxurious experience - and that's coming from someone who can't stand dealerships read more

My service experience here used to be better than it was during this last visit. I was quoted a 3-hour wait but ended up waiting over 5 hours in the waiting room with no updates. Later, I found out my service advisor had already left for the day without informing me, leaving me to figure things out on my own by asking random staff members in the service area. No one explained the results of my inspection -- I was simply handed my receipt. Thankfully, another gentleman who wasn't even assigned to me took the time to answer my questions, and I really appreciated his help. Overall, the service level needs improvement. I might still come back occasionally, but not every time, due to the long wait and inconsistent communication. For comparison, I can get in and out of Valvoline in about 15 minutes at a lower cost. If you come here occasionally like me because you dread the long wait time, set your expectations for service really low. When it's time for me to get a new car, I am not sure I would consider this dealership based on my experience in their service department. read more

Great experience at this dealership, Purchased a 2025 Corolla Hybrid SE From Eric Castillo, who took my phone call the night before and was very patient with my needs, to Franklin Rivera my salesman, Hugo "Juice" Acosta my finance manager. Everyone was very friendly and professional. Great bunch of guys. Very accommodating with everything. (FYI - Toyotas are flying off a lot faster than they can remove them from the truck) read more

My salesman, Steve Denson, has always been such a great help when choosing new lease vehicles. He is very knowledgeable about the inventory and is a pleasure to do business with him. I have leased vehicles and referred family and friends. They all agree, Steve the "The Man". Best, Vince A read more

Horrible customer service from Sam Quintanilla at Hamer Toyota in Mission Hills, CA. He's unable to verbally communicate relevant information. I dropped off my car for an oil change and I guess there is also a recall for my CHR. He never communicated it would take 2 days to be fixed. My senior parents went to pick up the car without knowing the "possible date" wasting not just everyone's time but also jeopardized our safety as we don't qualify for a complementary lift/uber after 5 years of being customers. read more

Hamer Toyota - Auto Repair Near Me - Mission Hills, California

Took my car in for regularly scheduled service, with an appointment booked online, and upon asking for an Uber or Lyft home, I was told that that service is only available for customers who spend $150 or more. Major inconvenience to me, and must be a new policy because when I had my car serviced previously (same reason for coming in as today), the Uber/Lyft service was offered to me. read more

A friend recently went in for a simple oil change. When she returned to her vehicle her seat was broken. She was immediately assured that it would be repaired and responsibility was taken by Hamer. Upon returning to have it fixed the story changed. She was told my a number of people it was a flaw in the vehicle, not their fault, etc. Ultimately, Hamer agreed to fix it...for $500! Again, this is despite initially recognizing they are the ones who caused the damage. This has yet to be resolved. Unfortunately, Hamer Toyota cannot be trusted to be careful with your vehicle nor honest when an issue arises. read more

I purchased a car from Hamer Toyota about six months ago, and my experience since then has been extremely disappointing. At the time of purchase, the sales team promised me three free full-service oil changes. Unfortunately, that sales team member is no longer with the dealership, and now the dealership is refusing to honor what was promised. When I went in, I was given the runaround and told someone would follow up with me but no one ever did. I've had to chase them down myself, and still no resolution. This kind of lack of accountability is unacceptable. A dealership should stand behind what their sales team promises, regardless of staff changes. Very disappointing experience. I would not recommend buying a car from here. read more

Worst experience ever i recommend not to go there for anything buy or service your vehicles Miguel Rubio I had on appointment a 7:20 i waited for more than 3 hours and they not even started my service when I ask Miguel Rubio he said i don't have Toyota care even though I was paying for my vehicle service is the worse service representative ever bottom line find different dealer for your vehicle needs read more

Amazing experience buying my new 4 runner. I wanted a certain price and color. Ara my sales person helped me find one both me and wife loved. Kris the sales manager took my 2019 4 runner as trade in at a very reasonable value. With the help of both of them i felt super comfortable in my purchase. Shout out Victor in finance who made the paperwork process fast. The wife and kids were taken care of throughout the whole process which made it so memorable. Thanks again Ara, Kris, Richard, Victor. read more

Hamer Toyota - Ara and my new ride! - Auto Repair Near Me - Mission Hills, California

Let me start by saying my sales experience at Hamer Toyota was truly top-notch. Unfortunately, my experience with the service department has been the opposite. When my truck hit 5000 miles, I wanted an estimate of how long the ToyotaCare service was going to take so I could appropriately schedule it around my day. This became a weeks-long issue. I responded to the dealership's test message-- no response. I called and was routed to "Brooke", their AI assistant, who couldn't provide the info and wouldn't connect me with a person unless I was willing to schedule the service. When I finally reached a person the following week, I was told they couldn't provide an time estimate until the day of service, as it depended on how busy there were. I couldn't afford to gamble half my day, so I got my service done at my local mechanic. Less than an hour and I was back on my way. So this week, a few months after the first debacle, I called trying to get an estimate on having the OEM bed extender installed in the truck and couple that with the 10,000 mile service that will be due next week. Got routed through the same system, but I was able to leave a detailed voicemail for a service writer. Never got a call back. Tried again yesterday... still no call back. What a disappointment. But after multiple bad experiences, I won't be using their service department. read more

I wasn't planning to write this, but consider this a friendly PSA for current or future GR Supra owners. I usually bring all my Toyotas here for service because of their "Advantage Package," which includes 3 oil changes for about $170 a total steal in today's economy. Since the GR Supra has a little BMW twist in its DNA, I made sure to call ahead and ask if it qualifies for the package. The rep on the phone confidently told me: "Yes, absolutely. The Supra is included." I even asked them to double-check. They reassured me, full confidence, no hesitation. So, I head over. Staff is always great friendly, helpful, no complaints there. I hand over my keys and tell the rep I'm here for the package. That's when I get the look the "uh-oh" face. He goes to check with the manager and comes back to let me know that, actually... they don't really service GR Supras, and nope, the package doesn't apply. Confused, I explained what I was told over the phone. That's when I got the lecture "The GR Supra takes special oil." Okay, sure BMW bits and all. I figured since I was already there, I'd just do a one-off oil change. Guess what One oil change was about $300. I thought maybe that included gold flakes or came with a signed photo of MR Toyota himself who blessed it. I asked if I was just paying for oil, and the response? "Your car takes special oil, buddy." At that point, I politely asked for my car back. To their credit, the staff was super nice about it even they agreed I should get the oil change done elsewhere. So, I'll still bring my actual Toyotas here they've always taken good care of them. But if you drive a GR Supra, skip this place and head straight to your local BMW dealer. Ironically, you'll get a better deal there read more

I was there to sell my car. The person I contacted was not there so he, Alex, took care of me. He is really nice and listen well and talk very friendly and warm. And he is really patient and tried to solve all the things correctly and actually he did. Definitely I recommend him, Alex, when you go there to take care of you‼ read more

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If you go here, MAKE SIRE YOU LOOK FOR ABRAHAM!!! He's your guy!!! Gave us great service and still does!! Super nice and polite!! I'm so so happy we went with him. We had gone with Jesus and Berenice, they completely ignored us (so avoid them) so we went with Abraham and I'm so glad we did. Great guy! read more

I've been a loyal Hamer Toyota customer for 11 years. I purchased my Tacoma new at Hamer in 2014 and have religiously serviced it there every 5k miles. While those years have yielded mostly positive experiences, this year has been an absolute disaster. In April I had my Tacoma in for a routine oil change and other basic maintenance. A couple days later at the end of a 4 hour road trip, the skid plate fell off my truck when backing into a campsite. Had this happened minutes earlier at 70mph on the highway, this metal skid plate could have mangled the underside of my Tacoma or flown into another vehicle. This is a direct result of the tech (Tech 182) not installing or properly tightening the 4 skid plate mounting bolts (the first and last step of an oil change). Management was horrified and at my request, offered to comp me a 3 oil change package. A pretty light sentence for a nearly catastrophic mistake. Upon returning for my next oil change last week, there was no record of this incident in my maintenance history nor were the promised oil changes comped. The service advisor did comp me for that day's oil change however. Later that evening I notice oil on my driveway. Upon opening the hood, I notice the tech (Tech 101) had left a bottle under the oil filter catch funnel. This contacted the drive belt and sprayed oil all over my engine bay. This is the second time this has happened in my history with Hamer Toyota. Unknown disaster could have occurred if this bottle got sucked into the drive belt or contacted the radiator fan. I made my service advisor aware of this and he assured me management would reach out to rectify the situation. No call was ever received. Toyotas are extremely reliable vehicles but Hamer Toyota is clearly unable to contribute to this reputation. Customers should be wary of servicing your vehicles here. Please consider an independent shop or a different dealership. Their work MUST be double checked and the service quality should not be trusted. My next Tacoma will be purchased and serviced elsewhere and I encourage all Toyota customers to do the same. read more

Hamer Toyota - Auto Repair Near Me - Mission Hills, California

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I had visited this dealer once before and had a good experience. That was not the case today. All went well at drop off, but at pick up, I noticed there was a scratch etched in my front driver side window. I called right away and went back to the dealer. They informed me they were going to go watch a video upon coming back. They told me that when they took the car to get it service the window was rolled down and It stayed rolled down the whole time they were working on it. When I picked up my car, the window was rolled up, so at some point, somebody had to have touched it, which of course they denied and told me there was nothing that could be done for my window because it was cosmetic so even if there was something wrong with my window it would not be covered by Toyota care. I will never be coming back here again. read more

Hamer Toyota - My window with a scratch clearly etched in to my tint - Auto Repair Near Me - Mission Hills, California

This review goes directly to the young man who works in the parts/mechanics dept. Yesterday, I had an unfortunate incident where I needed to pull over due to a flat tire. I located a space inside of Hamer, out of the way to call for a tow. During my lengthy wait, I saw plenty of employees but ONLY this young man (I believe he said his name was Brecken, forgive if this is incorrect, his shirt id'ed him as MOJO :) ) approached me twice to ask if I needed any help. He was genuinely concerned and made me feel calmer just by talking with me after dealing with my flat. At one point, he brought his supervisor to get details about my veh and offered a tire quote but applied no pressure. Eventually my tow arrived but for the time I was there, he made me feel like I wasn't a burden for parking in an odd space in the lot. If his professionalism on the job is parallel to his demeanor with me, you better not let him leave. He is the type of employee you want to represent your company. read more

We have been looking for over a month to buy a 2025 Toyota sienna Woodland edition, color cement. We checked with dealers in Northern California, SOUTHERN CALIFORNIA and Oregon. The cement color was not available or if it was available the dealers wanted to charge above MSRP. We contacted ERIC Castillo at Hamer TOYOTA. ERIC was straightforward and call a reasonable price. He told us the vehicle was in transit and would arrive in about two weeks. When the vehicle arrived ERIC sent the text message. We picked the vehicle up on Saturday afternoon. ERIC demonstrated all the features of the vehicle and let us take a test drive. ERIC introduced us to the finance officer who completed the bill of sale and registration of the vehicle. The finance officer showed us list of service plans that were available. The finance officer spoke slowly and very clearly as he explained the features of each service contract. The finance officer did not pressure us into buying anything that we didn't want. read more

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I took my car for an oil change on Monday February 9th. Everything was fine and normal, and after a couple of hours I got my car back. However about an hour after my service, I got a message from the service advisor telling me I had new photos of my vehicle. I clicked on the link, and in it they had uploaded two photos of my dirty cabin and air filters. However I literally bought and installed new filters the day before. Therefore they are using shady practices to convince people to purchasing services they actually do not need! I also left a review on their google page and now I can't find it, so I believe they may have deleted it. This is just plain wrong and advantageous. I don't think I could see myself coming back here. read more

Hamer Toyota - the photos of my supposed "dirty" air filters. These are not mine! - Auto Repair Near Me - Mission Hills, California

Driver side axle assembly (labor + part) Hammer Toyota charged: $1051 Yourmechanic.com price: $724 ------------------------------------------------------------------- Valve Cover Gasket + Spark Plugs (labor + part) Hammer Toyota charged: $1092 Yourmechanic.com price: $483 -------------------------------------------------------------------- Hammer Toyota service is a rip-off. read more

1.5 years later, after purchasing a 2018 Mirai and trying arbitration to force them to fix the lemon they sold me, the off brand tires that they put on the car, tires that were of different brands began to show problems. I was driving to LA from the Valley with my son in the car and the car began to wobble, like an axel was bent in the rear. Upon arriving to our destination, i called AAA to tow it to a toyota dealer in the area, the response,"your rear tires are buldging and about to blow up, it's unsafe to drive." in short, Hamer is willing to put my and your family in danger to clear their profit margin. If you care about your safety and the safety of your family, I would strongly encourage you to shop elsewhere. Pay attention to the review bar, when there are just as many 1 stars as there are 5's, with the 5's suspiciously radiant with suspicious account names, there is something wrong here. I can't stress enough how shady and predatory this business is. the people that work there take advantage of their own people, people of their community, this place should be under investigation. read more

My daughter just brought her first new car at Hamer Toyota. Moe was amazing, he helped us get the car and price we wanted... Five stars for not feeling pressured and getting a great deal!!! read more

Hamer Toyota - New car - Auto Repair Near Me - Mission Hills, California