In the past it was all good with excellent techs...but now they contact us every week to schedule maintenance service, then tell us it was already done....then text us to schedule service, then tell us it's already done ..then email...etc etc etc and the WON'T STOP. And the techs are getting sketchier. I'm assuming it's all 'AI' now. That or the people are just not able to figure the system out. On to the next provider!! read more

I purchased an HVAC unit a little over a year ago from Hamilton Plumbing, and since then, I've reached out a couple of times for additional plumbing work. Unfortunately, every experience I have had with them has been consistently disappointing due to their inability to keep appointments on time--they have been extremely late every single time. Most recently, my wife and I wanted to install a sidewalk along the side of our house, which required relocating our existing HVAC unit. I invested time researching a viable solution--elevating and mounting the unit on the exterior so we could proceed with the sidewalk project. Since I purchased the unit from Hamilton, I naturally reached out to them for a price quote, to help determine if I should pursue a permit with my HOA before moving forward. I was told by their receptionist (at a foreign call center) that someone would come by between noon and 2:00 pm to discuss the project and provide a bid. This was supposed to be a first step in evaluating the project's feasibility. However, after waiting, I received a late call informing me that a technician could come by, but I would be charged $120 just for a quote. I find this completely unacceptable--especially as someone who was waiting for an appointment and expected a straightforward consultation, not a surprise fee. Aside from feeling nickel-and-dimed, the repeated tardiness and lack of clear communication have left me thoroughly disappointed. As a result, I will not be using Hamilton Plumbing for any future projects, and I cannot recommend their services to others. read more

We recently went to cancel our monthly membership and you can't cancel by calling them directly, you have to have another department without a phone number reach out to you to cancel. It's ironic that when we signed up, we could speak to someone immediately but when we wanted to move on we have to jump through hoops. Not happy with this and we weren't leaving because we were unhappy but we felt paying for a maintenance plan was something we no longer needed after paying for over a year or two. read more

Update from a 1 star review: agreed to a resolution, waiting on execution, satisfied with the progress thus far. Thank you, Hamilton

Never heard back from them after their, what appeared to be automated, initial contact text. Went with Roto Rooter who wanted the business from us read more

Was told after they came out I b owe a $109 fee for telling me what I already knew. All I wanted was a quote for rerouting the gas line. They took advantage of a senior citizen and tricked him into paying the fee that I never agreed to.. read more

They lied said I agreed to $109 service fee and when I left, they made an 80 year-old man think that's what I agreed upon so he paid it not knowing that it wasn't agreed-upon total scammers read more

We had an appointment scheduled for today. They gave us a window of 10am-2pm. At 1:30 I called & was told that we are still on the schedule; the tech will reach out to you soon. At 2:35 I called Hamilton again. I was told that the tech called us at 1:55 to reschedule & had to leave a message. I said, THAT IS A LIE. I took the day off from working with autistic students to sit by the house phone waiting for your tech to call. The house phone doesn't have an answering function. The cell phone has been in my hand & not one call or text has been received. Again I was told that a tech will reach out shortly. At 3:46 I called again to say we still have not heard from a tech. The man Will seemed to be sincere apologizing and said a tech will get in touch. Give it another hour & if you don't hear from a tech call back. It is 5pm now & I am so mad that I have not called Hamilton again. They have lied to us all day. How hard is it to text a client that you have had waiting on you all day? read more

The technician was very nice and respectful but Hamilton's estimate's for repairs are ridiculous. $1200. for a new blower motor install compared to $400. for the exact same thing. Other reviews mentioned this too. I consider that price gouging especially in a heating cooling or plumbing emergency for some people. I read some of their Yelp reviews and their reply is usually the higher prices are because they are a "premium service provider" company. I'm glad I passed on this company. I also passed on the membership as I'm uncomfortable supporting a company like this. These are their regular high prices they charge because they understand that many people will be in an emergency and will pay it. Just a friendly FYI folks. 2 stars because the tech was very nice but wanted me to talk to a salesperson. Thanks Yelp reviewers for the heads up! I was prepared this time. read more

As an update to my review, after Bob Hamilton said the problem was calcium deposits and and I needed a whole new toilet to the tune of $1600 I called Flushmate for tech support. The issue was not calcium deposits as two Bob Hamilton troubleshooters insisted but the older Flushmate system had an additional pressure regulator that was unnecessary for a newer model of the same system to use thus lowering the power of the flush. Once that was removed the problem was solved. Bob Hamilton isn't interested in solving problems so much as creating another sales opportunity. Never call them. read more

I called for their discount furnace tune-up. Before I could get my appt made, the girl was repeatedly trying to up-sale me. She wanted me to sign up for a program with monthly payments to shield me from future HVAC expenses. I had to tell her to stop trying to up-sale me and just schedule the appointment please. When their technician came out, he told me my heat exchanger was breached and I needed a new one or new furnace. He immediately let me know Hamilton has great monthly payment programs and he could have a person at my home within the hour to explain my options. He acted a little suspicious to me but I did have their rep give me a bid. His bid included the cost of a new humidifier and AC unit he thought I needed (up-sale). Then I called two other reputable companies (separately). Both came out. Each told me my furnace is old but does not warrant replacement at this time unless I wanted to replace it because it's old. I called the manufacturer of the furnace. They warranty the furnace for 20 years (heat exchanger) but said the furnace can last much longer. Watch out for companies like this...especially single women and seniors. Some of their technicians just want to drive a sale. Educate yourself and make a decision based on good information not the 'fear' they try to instill to make a sale. Everyone always get a second and third opinion before signing up for a $5000 to $15,000 bill. read more

Hamilton put in a new sewer line at my neighbors and destroyed a portion of my lawn. I am very passionate about my lawn and it's dark green there's not a single weed. read more

I called them this morning around 7 am and told them I needed my main line cleaned out. The woman set up an appoint for between 6pm and 9pm and told me the cost would be 79.00, which is their advertised price. I just received a call at 4:30 from Johney, who told me since they have been here before, the charge would be 279.00. So here it is after 4:30 on a Friday and it's take it at 200.00 more or try to find someone else on the weekend. Seems like a con to me. No thanks, I don't like bait and switch. read more

Made appt months ago from 10-2pm and no one showed up! Called Hamilton and was told that tech wouldn't be out till 2-4 pm!!!!

What the hell guys? When we called our first question was if they dealt with radiant heating, to which they answered, 'yes'. Only to receive a call this morning from someone confirming the appointment who states that they do not deal with that, and oh yes, they will say they do when you first call. Misleading, unprofessional, absolutely ridiculous. What a waste of time for an urgent issue. read more

They charged me almost $800 to install what I later found out was a $130 faucet. Bob Hamilton's didn't used to rip people off but that's the last time I'll call them!! There isn't a rating low enough. read more

Received a call from Hamilton on Tuesday promoting their $69 furnace tune-up, so I made an appointment for one between 12 & 4 on Friday. By 4:15 I'd heard nothing from Hamilton, and was told that they had no appointment for me! read more

Worst Customer service ever!!!! Came to inspect our sewer line after a backup, first tech came and did nothing because he did not have a camera. Scheduled a camera for next day between 8-10am. At 11 i called to ask where they were and they said they had no time frame. Told my husband it would be somewhere between then and the next day. Guy shows up and starts shovng machine down line to clean out. When my husband told him he was supposed to send a camera down to see what the issue was he was rude and had an attitude. After he left we called again and was told a manager would call us back.... Around 7 that night another guy showed up at our door and said he was the camera man. We explained it had been cleared out, he said he could find it anyway......... We where told we needed to tear up our garage floor and replace piped and a bunch of stuff. Quoted around $20,000 and how convenient we could get financing through them. Needless to say, we have NEVER heard from management and guy keeps harrassing my husband to do the work!! Not a chance we will ever call them back for anything again!!! We called another company for a second opinion, guy was amazing and took his time to find the issue and fix it. read more

We had our new furnace install today and the two men that showed up were knowledgeable very polite very pleasant to be around and absolutely knew what they were doing. We are so pleased with what they did it looks great it functions perfectly they went out of their way to explain everything answered all of our questions a great experience but absolutely recommend them and use them again. read more

I'm on their service plan and decided to give them a call when I wanted my kitchen faucet replaced. They said because I was plan, the trip charge would be waived. I provided the faucet, and it was the exact same model as the previous faucet. He was here less than 40 minutes and charged me $570! I have been trying for the last three days to talk to management to complain about their pricing structure, but no one has called me back! At a $570 hourly rate, that would equate to a $1.1 million salary! That is absolutely insane!!! read more

I signed up for their monthly service plan at $25/month, which includes two system checkups per year and one free plumbing service call. I've been a customer for a few years. During previous service visits, it always seemed like there was a heavy focus on upselling. The technicians were polite, but the visits often came with strong suggestions to upgrade or replace equipment, which left me feeling like the goal was more about selling than servicing. Recently, I scheduled a "free" plumbing service call for a simple issue -- a running toilet that needed a basic flapper replacement (a $5-$10 part and maybe 15 minutes of work). I was surprised when I was quoted $335 to replace the internal parts of the toilet tank (a job with about $30 in parts). With my Elite Plan discount, the price was brought down to $285. When I asked if they could just replace the flapper, I was later quoted almost $200 for that alone. This felt very misleading. It was hard not to see it as a bait-and-switch -- advertising a free service call, but then presenting inflated pricing once they're in your home. I reached out to speak with a manager and made three separate requests without any follow-up. It wasn't until my fourth request that I received a call back. Unfortunately, that conversation left me even more frustrated. The manager, Mike P, came across as condescending and dismissive. I left the call feeling talked down to, and was even told that customers who don't want to upgrade their systems aren't properly caring for their property. That felt unnecessarily judgmental and unhelpful. Thankfully, when I spoke with Cole, he was professional and respectful. He canceled my membership and processed a refund for the Elite Plan, which I hadn't been actively using. Overall, this experience felt unethical and disappointing. Marketing a free plumbing service call, only to quote $300+ for a basic toilet repair, gives the impression that the plan exists mostly to get into the home and present high-cost solutions. It's not a business I would trust again, and I hope this helps others make a more informed decision. read more

Just spent over $3k to have 3 feet of pipe replaced because there was a soft blockage they couldn't get out. While there they poured water down my bathtub and ran water from the tub. They over cracked on my cold water faucet handle breaking the stem inside. They then quoted me $2400 to replace the faucet and would have to tear out the tile in my bathtub. They left my bathrooms a mess and didn't even bother turning water back on to my toilets. Would definitely not recommend. Very disappointing for a local company. The only plus was they were quick to get there on day 1 but probably because with service like I received they may not have much work. read more

Like another reviewer, purchased a water heater at Lowe's and it was installed by one of their 3rd party contractors--Hamilton plumbing. Got same day install, installer was great. What is weird is the process. You don't pay Lowe's for the appliance, the $$$ transaction is all done by Hamilton in my case. Very inconvenient . $3200 !!!! total cost for a new $900, 50gal gas water heater. I could not get an invoice from them, trying for 2 weeks. Find another installer!!! read more

$450 to put wax ring in for a stool. This was done to a friend of mine. Beware!! It's plain wrong to do this to an elderly widow or anyone!

As a contractor I scheduled all 3, electrical, plumbing & HVAC + new condenser services for an estimate. The dispatcher Tim was extremely rude & unprofessional. He said "oh it says here your a contractor so I am assuming your not the homeowner, and then went on saying they don't do commercial work and that they were going to be too expensive for us to use, etc" I corrected him again that no not commercial, this is a single family residential home. He was still nasty on the phone, I cancelled and hung up. He claimed he was the dispatch supervisor/manager. I have 20+ more jobs lined up that are in need of services and they lost all that business. And for their information my clients don't have a set budget for any of their properties. So they missed out of a large continuous cash flow of $$$$. Their competition will be getting my business instead. read more

Purchased a water heater through Lowe's who uses Hamilton Plumbing as its installer. Installation service was first rate. Same day on a holiday weekend. Very professional and courteous installer/technician. Only complaint, and it is a big one, is with the price. $2700. Heater and parts were about $800. The rest was delivery and labor for 3 hours work. I think that is excessive by any standard. read more

My parents got a quote from Hamilton for $26,000 for 3 units. We got a second quote from another very reliable company with much higher ratings than Hamilton and they quoted us $13,000. Do your research and shop around. read more

WARNING: DON'T CALL BOB! (from Johnson Co., KS) I should have checked YELP first! VERY long story short: earlier this year, BOB HAMILTON [BOB] called me from LOWES Home Improvement referrals, and they replaced my HVAC unit. They sold me on a 'self-modulating', extremely expensive, HVAC system that would, for one, end the temperature difference between our upper and lower floors, among other lofty promises and other pricey, unneeded add-ons. Turned out that their sales gimmicks were not at all true. After countless phone calls over the last 5 months - nothing has changed - and now they will not return any of my calls. I contacted LOWES and reported BOB and the issues to them. read more

Hamilton Plumbing, Heating, A/C & Rooter - Wouldn't let me take a picture of the prices that were below this.. but I paid for this package. BE CAREFUL. - Plumbing Near Me - Overland Park, Kansas

Call someone else unless you want to be taken for a ridiculous amount. They didn't provide the service I requested, but were happy to keep my money read more

Made good on previous complaint and replaced water line. Held one star for having to deal with thos over a 3 week period read more

Called for a ac checkup. Scheduled for 4/19 between 12 and 4. Received a call at 2:30 saying they were canceling because it wasn't warm enough. Complete BS! read more

I purchased a new RHEEM High Efficiency HVAC from Bob Hamilton in 2021 and I have been experiencing issues with the unit since purchase. Bob Hamilton removed the old unit and installed the larger, new unit and was responsible for pulling the permit (per contract). --- Recurring issues are related to moisture build up in the unit and excessive rust on components inside the unit; this is according to the Bob Hamilton technicians who have performed repairs and servicing. Two sensors have malfunctioned and have been replaced because of moisture damage, a line from the unit sweats and leaks about 15' from the unit, and the ducting makes loud popping noises when the unit starts and stops.... A new issue surfaced after Bob Hamilton replaced the part that was damaged by moisture last week; my home now has a grey film in the basement (carbon?) --- I looked at the permit folder affixed to the unit and discovered that the removal and install permit was not with the unit; the paper in the permit folder was not a permit from the City of Independence, MO. --- I have since requested a copy of the permit three times and was told that I would have it within a couple days via e-mail during each phone call, but I have received nothing yet. --- In my most recent phone call with Bob Hamilton staff, the discussion was centered on concerns that the required inspection was not performed and the installation of the HVAC may have been faulty. --- I wonder; Is the reason that Bob Hamilton will not provide me with a copy of the permit because there was no permit and the install was incorrect or negligent? -- Unsuccessful in resolving this concern direct with Bob Hamilton, I will be seeking assistance in resolving this issue through the City of Independence, the State of Missouri, and the Disabled American Veterans, but I felt compelled to alert other homeowners of this issue. read more

We had a faucet issue today 18 May and Eric and his trainee John came out right away. My husband called and in leas than an hr, they arrived. Eric was very thorough and explained to my husband and I what he was going to do and it didn't take him long to get it done and John is a great trainee. He did a decent job however Eric went above and beyond and for any future plumbing/faucet issues, we will definitely call bob plumbing read more

(8th review of 2021) Host at our Airbnb called them to fix the heater. Michael came out & was quick & brought the right tools to troubleshoot the problem. So far so good. Hopefully it was only the compressor (aka battery) he replaced that was for the fan. The other company came out twice before & didn't look at the compressor. Told us it was dust burning. Michael said dust doesn't burn like that & wasn't the smell. Said it was the fan motor straining. So he replaced the "battery". read more

I had over $17000 work performed Thanksgiving week 2023. A Halo 5 water filter as well as a Grundfos Scala2 water booster pump. Two days following installation of the Scala 2 it failed. When the installer returned to address the failure I made him watch a Grundfos installation video. The video clearly suggests using 2 foot long flexible tubing to connect the input and output fittings. It states "no right angle fittings within 2 feet of the input, stating it will cause instability and premature failure. It also says to NOT APPLY PIPE DOPE TO THE PLASTIC THREADS as it with soften the threads causing premature leaks. When the plumber left he agreed to replace the pump and reinstall a new pump per manufacturers recommendations. The plumber never returned. No replies to my texts. I called Hamilton last week to request a refund and was told a manager would call me back. Never happened. I also called the Halo filter company and they informed me that Hamilton never activated my 10 year warranty on that unit. I have repeatedly requested a detailed since I only received a vague receipt following installation via email. 6100 for a premium pro filter, which doesn't exist. It's a Halo 5 water filter. The rest of the money is billed as CUSTOM PLUMBING. No detail about the pressure pump nor any of the other items installed. How can any company operate like this? Seriously. They don't follow up on repairs nor provide receipts detailing work performed. So I've just filed a complaint with the Better Business Bureau to see if they can facilitate this issue. Hamilton should be ashamed of how they operate. Shameful. read more

Worst experience ever with a company. Had a clogged drain. First tech came and busted a cap off, then put another in sideways. said he scheduled a camera man out the next day. Never came. I had to call them and get somebody out. Then the camera man said he needs the other tech with the tools and he'll be out tomorrow. 2 days went passed before I call again. So they finally sent a tech guy out the next day, and he said that we needed to pay again, when the job never got done. Now it's been a month and our basement is still flooding and they won't refund us our money back, every time we call somebody is out of the office, crazy. Crazy part is, we was planning on having them out to work on our finance and other things (since we just bought this house less than a year ago) after the fixed our clog. But that ship has sailed. Would not recommend this company, whatsoever. read more

Extremely expensive/overpriced. Had them at our house to replace a spigot that had burst, the plumber arrived on time and was very pleasant, however got priced around $935 to replace a spigot. Which is EXTREMELY high for the 45 minutes it took to replace. I would suggest getting multiple quotes if you have the option, otherwise they appear to be more than happy to spike pricing. read more

Contacted Hamilton when they opened today and Adam was at my house within 1 1/2 hours. Paid another plumbing company yesterday to snake my sink line and he was unable to do the job. Stated he would need $850 to replace the PCV pipe in order to snake the line. On Adam's 3rd attempt today, he was able to properly maneuver the right angle to clear the line! Thanks you Adam for saving me hundreds of dollars. Highly recommend Hamilton for your plumbing needs. read more

I should have done my research before hiring Bob Hamilton to do minor plumbing work at my home. I needed two drains snaked (bathroom and washing machine in the basement). First things first, I never received a quote for this work until the plumbing technician arrived, and he told me it would be $300 per drain + $50 labor. I had taken off work to be there for this service, so I had no choice but to oblige. After snaking the basement line, the technician told me that he thought the line was broken somewhere, but they didn't have any cameras small enough to fit the pipe so the next step would be to cut up our basement floor - excuse me? Yeah, I'm not cutting up my entire basement floor without knowing IF the line is broken and WHERE it is broken. The tech then quoted me $22,000 to jackhammer the basement and replace the line that *might* be cracked. I had to stop myself from laughing out loud when I saw the quote in front of me. That's more than the price of my car. Does anyone ever fall for this? After sharing this quote with a few friends and family members, we realized quickly that Bob Hamilton is known for ripping people off with outlandish quotes. We will definitely not be using this company again! read more

Hamilton Plumbing, Heating, A/C & Rooter - Plumbing Near Me - Overland Park, Kansas

I had a technician quote me $9800 to replace my main sewer line. This sounded unbelievably high for me so I called two other plumbers local to me. The line does need to be replaced, but their quotes were around $3,000. This includes the city permits to take out the sidewalk. These folks will rip you off and try and pressure to get financing don't fall for it without a second or third opinion. read more