We hadn't owned a car in over 10 years, but after relocating, we quickly discovered how frustrating…read moredealerships can be. We contacted several auto brokers, and Authority Auto was the first to respond. Angela de Jesus was outstanding from start to finish. Even from California while we're on the East Coast, she secured an excellent deal for us within a week. Her fee was minimal compared to the savings she achieved. We highly recommend Angela and Authority Auto--so much so that my sister plans to use her services for her upcoming vehicle purchase.

Matt R is an outstanding guy who knows his stuff. He runs his operation incredibly smoothly, and…read moreyou can tell he's really been in the car business for over 40+ years. Matt helped me navigate purchasing the car 90% virtually. He even did me the service of giving me a ride after I flew into LAX to check out the car. I can't say enough about how much easier and more enjoyable purchasing a car through Authority Auto was compared to dealerships or other private sellers. He gave me a great price that was too good to pass up. Great stories and a great company. Can't wait for my next car purchase. It will definitely be through Authority Auto.

In March 2022, after an auto accident when my car was totaled on the 101 Freeway in Los Angeles, I…read morerented cars for a couple of years before buying a new one. I decided to move to Arizona and needed a van. I called Enterprise Auto Sales in Reseda California and spoke with the manager. She said she could pick up a 2018 Dodge van with 22,225 miles on it from their Long Beach location. I love this van, it has served my relocation purposes well driving back and forth to Los Angeles six times...four years later I only have 44000 miles on it and will be using for hauling items pickup and delivery. The manager was more than efficient in getting the van to me within one day. The financing was fast and if the same management is as effective as in 2022, I definitely will purchase my next van here since I may be moving back to L.A. not definitively sure, yet. What is really impressive is the five year extended warranty through March 2027...I hope the warranty will be five years on the next purchase.

I just want to let you know you have lost customer for life, including all my friends and family…read morealso. What's sad is my father, who passed away, swore by buying cars from you. Sadly I was quite sheltered by my father for long time, and I didn't learn about a lot that I'm learning now in adulthood, and there you guys are to take advantage of someone like me... Your agent Mica, in Reseda CA is awful, and dishonest in my opinion...I've had to learn more on my own about car in 2 months, things that should have been told to me. I've had to call Tesla, and sit on hold for hours, and go to service center, let alone trying to self teach, cause she had to nothing offer about things I needed to know about using vehicle. Also, I know you guys lied and sold me car with huge crack in windshield that was found by tinter, and massive curb rash I had to fix on two wheels...Not to mention, all the technical, and app stuff Mica failed to mention at all, and how to setup and of it, which is required...On top of that giving me a loan with a subprime loan company in Westlake Financial and not being honest about how bad their reputation is, is trash. I already canceled your scam gap, and refinanced loan for under 6% gap for half the price. I will never buy another car from you, and now I can't trade into Tesla cause of negative equity right now being what it is. Your liars in my opinion, and Mica is a good one in my opinion, at lying il give you that. I didn't know questions to ask until after owing and driving car, and she knew it and took advantage. I'm also now, cause of Mica ignoring me, and my complaints about her, filing complaint with state AG as well as BBB. You've lost all my respect. Your managers at Reseda also are covering for Mica, and ignoring issue in my opinion, cause clearly dishonesty is your policy. Dale the area manager won't even respond, you all run away at the slightest criticism. You've lost my entire family and friends as customers for life... I also now have to wrap car for $3k as there r so many severe paint chips Mica and you guys purposely in my opinion, were not honest about, and if u had any integrity u would pay to wrap car with my trusted guy....Cause I would trust nobody u work with...But u won't cause u have no integrity, I mean u lied and deceived me right to my face to make sale in my opinion...I feel truly deceived and taken advantage of... Josh Saylor

This is my second time purchasing a car through Honda of Reseda (Formerly Hamer Honda). I had…read moreoriginally purchased a new 2019 Civic Si in Lunar silver from Frank Nolji back in July of 2019- a fast and professional buying experience, as a first-time buyer. Throughout the years me and Frank have kept close communication, and he always asked how I was doing and that if I ever needed anything, to please reach out to him. He would leave voicemails for me every so often. I would always acknowledge him and I would also stop by in the dealership if I was in the area to say hello. Frank is one of the nicest and most sincere gentleman there is- down to earth and honest In 2025, I had established the idea that I wanted to purchase a new car and had a plan of purchasing in July of 2026. Originally, I was going to go with another Civic Si, as that's what I've always had. However, my mindset soon changed. I have always wanted a Type R (Though the Si has been in my interest). I reached out to Frank a month ago and told him that I would likely go forward with a Type R. I told him that I'm aware of the price these cars normally go for. I had no problem with a payment plan that is much more substantial than an Si. I explained to him that Sonic Grey was my color choice was a non-negotiable factor. He explained to me that it would be possible and that he would look into other dealers that had one. I had also communicated with Marlon (the finance manager) and Jazmine (a sales associate with Frank) and they were as so kind-helping to answer any additional questions or concerns. One evening, I get a voicemail from Frank informing me that he was able to allocate a Sonic Grey Type R. The next day I went over the numbers with Marlon and I told him that it's what I was expecting to pay and I gave him the thumbs up. The next day I got a text from Marlon and Jazmine that the car arrived. I came right after work around 5:30 and met Frank who had the car all detailed and waiting outside the showroom entrance. The car looked absolutely amazing and I couldn't be happier. I told Frank I couldn't be more appreciative of what he was able to accomplish for me. I turned in my keys, provided proof of my title for the old car, and did all the paperwork with Marlon. I was done with everything by 6:45 PM. It was by far the easiest and most straight-forward purchase I have ever with a vehicle, including the first time with Frank. He ran me through my vehicle set up, showed me some tips and techniques with the Type R. The purchase experience ended with a video interview by Marlon for their social media. I cannot be happier with my vehicle purchase experience with Honda of Reseda. Thank you again Frank, for all you do for me. I cannot express enough gratitude. I also want to thank all the staff who made this possible and for your professionalism and kindness.

Run away. I purchased a car at Honda of Reseda, where we agreed on a vehicle and signed a contract…read more We had to wait one day for a cashier's check from our credit union to be mailed to us. When we returned to complete the purchase, the finance department told us the car we had a contractual agreement on was "damaged" and couldn't be sold, but they had a replacement. After some deliberation, we agreed to purchase the replacement -- it was the same model, year, and color. The only difference was mileage: the original car had 3 miles, while the replacement had 69. Finance claimed it had "fallen off a truck." But when we picked up the keys, a different employee told us the original car had actually been accidentally sold to someone else, and they'd had to source a replacement from another dealer. Their stories didn't match up, and that lack of transparency is why I can't recommend this dealership

Just wanted to give a shoutout to Alison at Driveway's Auto!…read more My lease was ending, and I needed a new vehicle quickly. Alison made the entire process easy, stress-free, and seamless from start to finish. She found me a great car and had everything wrapped up within a day, which was amazing. If you've ever considered using an auto broker, I highly recommend her. She works hard to get the best deal possible, and the best part is you don't pay the broker directly, they're compensated by the dealership. I would absolutely use her again and highly recommend her services!

Leased another vehicle with DriveWise Auto, and it was such a relief! A few emails, some paperwork…read moresigned online, and I drove away with a new car -- no wasted hours sitting around a dealership. Huge time savings and truly excellent service. Special shoutout to Abbe, who was the greatest to work with -- quick to respond to every question and made the whole process feel effortless. This is my second lease with them, and it's clear why I keep coming back. Highly recommend if you want a hassle-free car leasing experience!

I've been to many Honda locations in LA, but for sure Woodland Hills Honda is my favorite!…read more Employees are very respectful and professional.. Thanks to them I had a great deal with my favorite car. I got my new Honda yesterday and Amir has definitely the most fantastic level of confidence and customer service. Also he made sure the car was ready and clean. We needed a manager assistance on and off and Armon handled the situation professionally as well. Amir & Arman definitely proved me that I made the right choice by visiting Honda Woodland Hills and start my new adventure with my new Honda . Thank you guys!

The last time I was here, it was nothing but a great experience. So we came back!…read more And let me tell you it was another amazing experience! You can't beat that. I truly appreciate all the help over at Woodland Hills Honda with the lease of my Honda CRV 2026, Mr. Armon sales manager and Darwin sales associate made the process stress free. I can truly say they will have my business for any future lease or purchase. Thank you guys!

The service was completed much faster than the estimated time. The customer service was excellent,…read moreand the service advisor thoroughly explained the issue in a clear and detailed manner.

Outstanding customer service from start to finish! Mr. Hassan and Mr. Khazzaka were both amazing as…read morewell as the Finance gentleman --friendly, honest, kind, knowledgeable, and easy to talk to. It was actually Mr. Hassan's first day, but you would never have guessed it. He handled everything with professionalism and confidence, as if he'd been doing it for years. The dealership had such a welcoming atmosphere, with beautiful Fourth of July and World Cup decorations that made the experience even more enjoyable. I truly felt valued as a customer. This is definitely going to be my go-to dealership from now on. I highly recommend this dealer to anyone looking for excellent service and a great overall experience!

Went online to try and get pricing for a uhaul for 5 days and was having trouble finding some. So…read morewe came to ask in person. Where the guy basically couldn't muster up enough energy to give us a whole sentence. So we left. Definitely not worth coming here.

Don't bother renting a U-haul from this location. Wasted my time trying to pick up a rental. No one…read morecame to open shop and I was left stranded having to then spend my time talking to U-haul customer service.

I want to start by saying I was completely blown away by the service at this dealership. As a…read moremedical provider, customer service is my absolute number one priority, and after visiting five different dealerships before walking into Mercedes-Benz of Encino, the difference was night and day. I spent my entire Presidents' Day weekend, all three days, searching for a car since my lease was ending soon. I received quotes from multiple dealerships and was considering changing my S-Class, with several options in mind. I test-drove GTs, SLs, and GLEs, but came to Encino Mercedes to check out one of their models, and from start to finish, the experience was exceptional. We were greeted by Ashot, one of their sales associates, who was phenomenal, incredibly kind, warm, and welcoming. I was interested in test-driving the electric G-Wagon, and he was extremely accommodating and helpful while walking me through different options. When we weren't able to immediately find exactly what I was looking for, Tod, the General Manager, stepped in, and I truly can't say enough about him. We worked with Art, Ashot, Alex & Tod, all phenomenal with their customer service. Tod is the kind of leader who was clearly meant to guide a sales team. He is honest, kind, professional, and genuinely looks out for his customers. His goal is not just to make a sale, but to build long-term relationships, which is exactly what I value when making a major investment. Art was also fantastic, and honestly, every single person we worked with was outstanding. I ultimately ended up leasing my CLE 53 AMG, and Tod and his team went above and beyond to find the exact car I fell in love with. They arranged a transfer and had my car ready the same day. Amazing deal, amazing staff, and an amazing experience. This is the first time I have ever truly enjoyed the car leasing and purchasing process. Mercedes-Benz of Encino, and Tod in particular, have won my business for life. I will be recommending them to everyone I know. If you are reading this and considering buying or leasing a car, do yourself a favor and go to Encino Mercedes. It will save you a huge amount of time and stress. I only wish I had come here first, but I am happy it was my last dealership, because I will never go anywhere else again. Thank you to Tod and the entire Mercedes-Benz of Encino team for an unforgettable experience. You were truly phenomenal.

On July 3, 2026, I visited the dealership for a second time to finalize my vehicle selection. My…read moreonly remaining decision was the exterior color. During my first visit, I had explained clearly to the salesperson ("AP") what I was trying to accomplish, but I ultimately left because I felt my time was being wasted. After that visit, AP followed up repeatedly and provided me with what he described as a lease quote for a 2026 Mercedes-Benz GLC 43 Coupe that sounded exceptionally attractive. I asked for the quote in writing, including the VIN, so the offer would be tangible and verifiable. He refused, saying, "You'll just shop this around. I never lie--just trust me." Based on those assurances, I agreed to return to the dealership that Sunday. He also called me numerous times during the week to confirm my appointment. After we selected the vehicle, we sat down to review the numbers. When AP returned, he appeared uncomfortable and presented a payment of approximately $1,400 per month, instead of the $780 plus tax he had repeatedly quoted and strongly urged me to trust. His explanation was that a manager, Alex, had mistakenly provided a quote for a GLC 300 Coupe rather than the AMG GLC 43 Coupe. From my perspective, this felt like a classic bait-and-switch. My wife was understandably upset and expressed her frustration in the showroom. Despite the situation, no manager came over to apologize, address our concerns, or attempt to resolve the issue. The lack of professionalism and accountability was extremely disappointing. Another concern was the limited product knowledge demonstrated during our visit. Several staff members seemed unfamiliar with the vehicles, available options, and key features. In a highly competitive luxury market, ethics, transparency, and strong product knowledge are what distinguish exceptional dealerships. An informed buyer should be the easiest customer to work with--not someone who feels misled. I am sharing this experience because it was genuinely concerning. What disappointed me most is that, after two visits and this significant discrepancy in pricing, no one from the dealership ever contacted me to apologize or try to make the situation right. Please do better.

Amazing the first and only word I can describe this place. Unlike most car dealerships this place…read morewill put you before everything else to ensure you are above and beyond satisfied with your purchase. Robert was amazing, he really went above and beyond to get me in a car that was right for me. The staff is beyond friendly and if you are looking for a car please look no further. Ask for ROBERT

I went to this place to see if they had some options available the lady there didnt seem interested…read morein seeing a customer I had to approach her which was weird she asked was my credit good and although that is a valid question I doubt anyone on this planet would go there if they credit was good but I responded no she said they do finance but the prefer you bring 5000 to have low monthly note now if this place requires that which would be outrageous makes no sense the cars look nice until you see the details up close there mostly damaged but whatever this place is I give it ten thumbs down !