My experience here was not worth recommending. I get it buying a car can be overwhelming itself…read morewhile dealing with your credit , the downpayment , what will the bank approve etc. . That being said , sales associates here will try to sell you what they feel you need to buy vs trying to make the sale for the car you liked . Overall , customer service is lacking transparency and patience

Had a great experience dealing with Bobby. He was friendly, knowledgeable, and the buying process…read morewas fast and painless. I would highly recommend! Our daughter loves her new car and we couldn't be happier with the pricier and service. Thank you Mountain Motors!

I want to truly thank Kristofferson and the team at Frontier Toyota for outstanding,…read moreabove-and-beyond customer service and an absolutely wonderful experience. From the very first interaction, they completely understood my needs, but went out of their way to accommodate our needs. My family and I have spent countless hours inside dealerships with so much back and forth, leaving us tired and frustrated. This was not the case at all at Frontier. We spent very little time inside the dealership and were able to complete the paperwork and drive away in our new Toyota Grand Highlander. They answered all our questions in a precise and direct manner without the extra garble that a lot of dealerships throw in. I really can't say enough about our salesperson, Kristofferson. He was the absolute best. To say he went out of his way to accommodate us would be an absolute understatement - HE WAS AMAZING! If you are thinking of getting a new vehicle, please go see Kristofferson at Frontier Toyota in Santa Clarita. You will not regret it, and you will certainly drive away very, very happy.

I just ppurchased 2 new Camrys from Frontier Toyota and I cannot say enough great things about the…read moreexperience. Chris and Bien provided outstanding VIP service from beginning to end and worked very hard to get us an amazing deal. What truly makes a dealership special is not just the cars -- it's the people. Chris and Bien were professional, honest, patient, and genuinely cared about making sure we were happy every step of the way. The entire process was smooth, stress-free, and enjoyable. If you are in the market for a new Toyota, I highly recommend reaching out to Chris and Bien at Frontier Toyota. You will be treated with respect and taken care of the right way. Highly recommended!

I was buying a car for my daughter and had to do all of the arranging from long distance which can…read morebe scary and overwhelming. The experience was amazing. Keivan was so considerate, encouraging, no pressure and really held my hand. He never got annoyed at my endless mom questions, negotiating, etc. He was kind and considerate the whole time. My daughter picked up the car today and was as well treated with patience, care and answered all of her questions, showed her everything. Neither of us ever felt pressured or rushed. I am so grateful. What a lovely experience. I hope the car is as loving to my family as these guys were, lol. These guys are working in good faith and are good humans.

I had an outstanding experience with Prestige Auto Sales. The father-and-son team made the purchase…read moreof my Volvo absolutely wonderful from start to finish. They were friendly, honest, knowledgeable, and made the entire process smooth and stress-free. Their customer service was exceptional, and I never felt pressured at any point. They took the time to answer my questions and made sure I felt comfortable with my purchase. If you're looking for a dealership that truly cares about its customers, I highly recommend Prestige Auto Sales. Thank you for such a great car-buying experience!

I am happy to report this car dealership has turned things around since my last experience…read moreattempting to purchase a car several years ago They had both cars we wanted to test drive so went on two separate occasions - one to look and once to finally test drive once a decision was made that it would definitely be a Honda and not a other brand To make things easier - I asked for quotes through Truecar via Sam's Club. Sitting at a dealer trying to decide on the price takes too much time and is way too stressful. Also right now - I needed to get the best deal I could This dealership responded quickly as did several other dealers . After going back and forth a couple times - a price was agreed upon. I like the idea of keeping the sale local to where we live, but if it didn't make financial sense for us it wasn't a deal breaker - luckily we kept it local Many things have changed since buying a car 10 plus years ago . I should have asked a few more things up front to be better prepared - Honda had a loyalty offer - I didnt know we would need to bring in the registration I also feel like maybe the dealer could have let us know this before we came in - and also ask about trade ahead of time It still took about three hours to get out of there - much longer than I anticipated . Everyone was patient - we worked with Jake who is super nice and down to earth - so it wasn't hard A couple things were missed - when we test drove the car we ultimately purchased - it was still in shipping mode - that should have been dealt with right after we had driven it . It took over a week to decide to make the purchase - guess what - driving it home we discovered it was still in shipping mode - not cool - also the tire pressure sensor we had to bring it back the next morning to be dealt with but Jake handled everything The car and windows were also not washed well - and there was film build up that we ultimately had to deal with. It's still a huge investment even if you are getting a good deal. I and glad to see they have changed things up and are more customer focused because 10 plus years ago I swore I would never buy a car here with the way I was treated back then Thanks Jake and everyone else

I highly recommend coming here to purchase a vehicle. Kenneth, also known as Kenny, was my…read moresalesperson, and he was absolutely amazing, completely hassle free and easy to work with. He reached out to me right after I made an inquiry through AutoNation.com and answered all of my questions promptly via text and email. By the time I arrived at the dealership, everything was prepared and ready to go, which made the process incredibly smooth. The finance manager, Mario, was just as great. He was professional, straightforward, and did not pressure us at all when it came to warranties. When we declined, he respected our decision without any pushback, which I really appreciated. If you're planning to purchase a car here, definitely ask for Kenneth (Kenny). He is kind, genuine, and truly makes the experience enjoyable. Overall, a great dealership and an easy, stress-free car buying experience!

Overall, I had quite a memorable experience at this dealership. Not only did they accommodate my…read more2-hour, $150 Uber ride there, but they also graciously gave me their time and effort over the course of 10 hours on top of a great deal. Embarrassingly enough, while I was on my way there, I realized that I was actually purchasing the manual version of the GR86 Premium I had been searching for over the past several weeks. Up until that moment, I had only ever driven automatic cars and was specifically searching for an automatic GR86 Premium. Not only did they beat every written offer I had received, but they also allowed me to complete a pre-purchase inspection, taught me how to drive manual, and even had their wonderful porter drive me home afterward. I wish I could give 5/5 stars, but unfortunately, they fell short on their promise to remove the black tar(?) stuck to the back of my car before we drove off. I'd especially like to recognize the people below who helped me throughout the experience: Cody - Not only did he continue teaching me how to drive manual, but he also drove me home for 2 hours from 10 PM-12 AM! He is one of the most genuine and kind people I've ever had the pleasure of meeting. Kelly - The definition of personable. She not only taught me how to drive manual, but also taught me a lot about myself. I wish she were my aunt. Ashley - The salesperson assigned to me. She was communicative and transparent throughout the entire process. Mr. C - His enthusiasm truly shined through. His service is impeccable. Chris - Competitively beat my written offers with a smile on his face. Mike - Explained every single detail about finances and the world of manual sports cars. Really fun to talk to! A dream experience for my dream car!

Mazda of Valencia: great cars, theatrical sales pitch, and a customer service department that…read moreapparently ceases to exist the moment your signature dries. Before you buy, you're promised the moon -- add-ons, this thrown in, that thrown in, every feel-good line in the playbook to get you to sign. After you buy, you find out the moon was never actually for sale. The promises evaporate, the calls stop, and you're filed somewhere between "yesterday's trash" and "problem we hope goes away." I left messages. Multiple. With sales, with customer service, every time with a callback number. The response was a masterclass in silence -- zero, zilch, nothing. The only way to get anyone to follow through on what they promised is to become so persistently annoying that doing the job is finally less effort than continuing to ignore you. That's not customer service. That's a war of attrition, and you're expected to win it just to get what you were already promised. The one exception, and the only reason this isn't a one-star review, is John Firo. He's the only person at that dealership who called back, who handled the issue, and who seemed to understand that "after the sale" is still part of the job. Everyone else treats it as someone else's problem. Bottom line: good inventory, high-pressure sales talk that's all performance, and a follow-through rate that rounds down to zero -- unless John Firo happens to be the one picking up the phone.

How do you contact these people? They have the vehicle we want in stock (supposedly). But their…read morewebsite doesn't list an email, attempts to send messages using the website form results in "server error" and phone communication is next to impossible. Red flag. Going elsewhere for sure. Updating to a three: their online system doesn't work very well, but as it turns out my message to them went through in spite of the server error message.

**1 Star - Worst Service Experience I've Had**…read more I would strongly recommend taking your vehicle anywhere other than AutoNation Ford Valencia. I brought my 2017 Ford Explorer in for transmission and engine issues and was initially presented with a repair estimate exceeding **$20,000**. Fortunately, I had a warranty that covered most of the repairs, leaving me responsible for approximately **$3,000 out of pocket**. Even then, the process felt frustrating and lacked transparency. One of my biggest concerns was the invoice itself. My final bill included a charge of **$2,450 listed as "Misc Customer Contribution for Repairs."** The invoice showed **$0 in parts, $0 in labor, and $2,450 in "Other" charges**, with no detailed breakdown explaining exactly how that amount was calculated. For a charge of that size, customers deserve a clear explanation of what they are paying for. The communication throughout the repair process was equally disappointing. After I agreed to move forward with the repairs, my service advisor, **Veronika Archer**, disappeared for approximately a week and a half without any prior notice. I sent multiple follow-up messages and only received automatic out-of-office responses. If you're actively managing a customer's repair, common courtesy would be to inform them that you'll be unavailable and out of the office. When Veronika finally returned, she told me the technician would begin the repairs. Surprisingly, the actual repair work was completed within about two days, making me question why the vehicle sat idle for so long. The day I picked up my vehicle, I texted Veronika at 7:30 a.m. to let her know I was coming. She responded at 8:00 a.m., confirming they were open until 4:00 p.m. I arrived around 11:30 a.m., paid my bill, and waited for my vehicle...No thank you, no further conversation from the worker. When my Explorer was brought out, the key was handed to me, no conversation, no walkthrough. I was shocked. The vehicle was dirty on the exterior despite being told that a complimentary wash and interior sanitization would be provided. Even worse, my fuel tank was nearly empty. When I dropped off the vehicle, I had well over 100 miles of fuel remaining. When I picked it up, the dashboard showed **only 3 miles until empty**. Returning a customer's vehicle in that condition is unacceptable. I immediately documented it and notified my service advisor. I also noticed a mileage discrepancy of approximately 10 miles compared to what was documented. Afterward, I politely reached out asking whether the dealership would consider a small gesture to make things right, such as a gas card or a complimentary oil change. I also expressed my disappointment regarding the vehicle's condition upon return. I never received a response. I followed up again, asking for a reply, and was completely ignored. That was perhaps the most disappointing part of the entire experience. Once the bill was paid, customer service ended. Between the lack of communication, unexplained delays, poor follow-up, questionable invoice transparency, dirty vehicle return, and nearly empty gas tank, I cannot recommend AutoNation Ford Valencia. If you value communication, transparency, and customer service, I would strongly suggest looking elsewhere.

I went here to check out and test drive a coupe of cars. I didn't expect to get exactly what I…read morewanted. Wendy, my sales person, bent over backwards to get me a good deal. She worked with me for days test driving cars and working on the best deal they could. Ultimately my wife and I walked in, said what we wanted and how much we were willing to spend. 10 minutes later we had a deal. We were shocked. I am super happy with my new 330i!

Every time I come to Valencia BMW, it's a disappointment. I decided to give them another chance…read morebecause it's the closest dealership to my house, but clearly I never learn. My service advisor was Christopher Rawlins. I emailed him multiple times, called him, and even contacted the service manager, Robert, about an issue with my bill. I was quoted one price over the phone, but when someone else picked up my car, the total was suddenly $100 more. At that point, it wasn't even about the extra $100 -- it was about the complete lack of communication and customer service. I sent emails and left calls, and nobody bothered to respond. No explanation, no follow-up, nothing. If you're going to charge customers more than quoted, at least have the professionalism to return a call or email. Valencia BMW seriously needs to improve their customer service and communication.

We had a great experience taking delivery of our new Tesla at the Tesla dealership in Santa Clarita…read morethis past weekend. Not only did our sales advisor, David, call us the day before to make sure that everything was in order, but he went above and beyond at the time of the actual delivery. He explained everything really thoroughly, answered all our questions and checked for additional accesories. He even helped us solve a small hiccup we had with our previous Tesla. He promised he would take care of it and he did. He even called us the following day to let us know that everything had been solved. This has been the best car shopping experience we have had to far. Thank you so much, David.

My wife and I went to test drive a Tesla at their Valencia, Ca location. We met Nada there and she…read morewas the most knowledgeable sales person. She had us drive 3 models, told us in great detail about each one. She answered all of our questions and we decided to purchase a model X at 5:30pm that day. She was so wonderful, she helped us on each decision in the purchase while everyone else in the store had gone home. I highly recommend you to come to Valencia Tesla and talk to Nada if you are interested in a Tesla.

Thomas is the man! I took my car in for service, and he kept me updated every step of the way…read more Great communication and excellent customer service--highly recommend.

Took my car in for an oil change and tire rotation. I marked the tires to see if they rotated them…read moreand turns out they DID NOT. They charged me $60 as if they did. Called them out on their bullshit and they refunded my $60. Don't ever come to this Acura, they're fucking scammers

My husband and I just bought a car from Jason at Lexus of Valencia, and we couldn't be happier with…read moreour experience. Jason was one of the most helpful and knowledgeable sales professionals we've ever worked with. He was incredibly patient throughout the process, took the time to answer all of our questions, and did everything he could to make us feel comfortable with the deal. At no point did we feel pressured--Jason genuinely wanted to make sure we found the right vehicle and that we were happy with our purchase. His professionalism, honesty, and customer-first approach made what can often be a stressful experience enjoyable and seamless. If you're looking for someone who truly cares about his customers and goes above and beyond, we highly recommend asking for Jason. Thank you for making our car-buying experience such a positive one!

UPDATE: dealership did the right thing and they went ahead and replaced my hood struts at NO COST…read more Plus they filled my tank. Thanks Ali(Service Manager) for your help! BUYER BEWARE!!! I bought a vehicle(Lexus RX350 F Sport AWD) here in March, 2026. It's a pre-owned vehicle and I had it less than a month and put less than 500 miles in it. I went to check the oil level and washer fluid (4/10/26) and at that moment I discovered the hood struts were shot. They would not hold the hood up. I reached out to Gregg(salesperson) and I told him the issue and he said to bring the vehicle in to have them check it out. I want to point out that I live about 65 miles away from this dealership and without traffic it usually takes 1hr and 15 minutes, with traffic close to 1hr 45mins. With that being said I took the car in today (4/11/26) and arrived there at around 9:15am and they took the car in and it took like 2hrs for them to come out and tell me that yes the struts were shot(shocker) but then Jack the service advisor told me the "good news" that they would cover half and I would cover the other half. My share would come to $450!! I just spent close to 30k on one of their vehicles and they refuse to replace a part that was more than likely overlooked before the vehicle was listed for sale! Keep in mind the car is also missing the cargo cover which they claim some cars come with it and others don't depending on the packages the vehicle is equipped with. My vehicle has almost every package except for the triple beam headlights and surround camera. That cargo cover alone is listed online for about $700. The car is also missing the owners manual (which is fine, you can download online) I just wasted 6 hours of my time for them to tell me they wouldn't cover it. Gregg is probably the only positive in this whole story as he offered to fill my vehicle before I left. Thank you Gregg for at least trying to make the whole situation a bit better. I give Gregg a 5 star rating but the whole dealer doesn't even deserve 1 star.