Charly provided exceptional customer service. Regardless of my inquiries, he promptly and…read morecomprehensively answered them. It's rare to encounter such outstanding customer service these days, and Charly's response to an email I sent while he was on vacation was truly remarkable. I deeply appreciate his efforts and dedication. HIGHLY RECOMMEND

I can't recommend Emerald Jewelers highly enough! I would give six stars if I could…read more I have a ring which was given to me years ago by a very dear relative who has since passed away. In the past a prong had broken and been repaired by another jeweler, but recently the ring broke again and needed repair. I didn't want to return to the previous place so I looked far and wide for a reputable jewelry repair person. Because the ring is over 100 years old and the setting is complicated, I wasn't sure that it could be repaired. I kept it in a box and was sad that I couldn't wear it. After consulting lots of recommendations and reviews, one jeweler really stood out in terms of customer happiness: Emerald Jewelers in Salem, in Tuscan Village. I brought my ring in last week and was greeted by very kind staff who made me feel really comfortable. Charly the owner is clearly an expert at what he does: he gave his honest assessment and several repair open options and offered several price points. He also noted that the ring was a half size too small and my wedding ring was a half size too large, and ordered to size and refinish both. I went with the more extensive repair and I'm extremely happy that I did. The band was replaced and stones reset in the intricate settings which were rebuilt The rings are white gold and they were also refinished with rhodium plating. All of this took many hours of work, but my rings were ready in less than a week. I was astonished when I picked them up: they retained the same antique style and design but they looked brand new! I'm sure my ring has not looked so beautiful in 100 years. The band is much thicker and wider, and both rings fit perfectly and look amazing together now that they're the correct sizes. I can't believe this is the same ring! I noticed that the store had many beautiful items for sale as well, and that Charly took the time to really talk to every customer who came in: several seemed like repeat customers and I can certainly understand why. I highly recommend Emerald Jewelers. If you have any jewelry sitting in a box needing repair, bring it in, you'll be happy you did!

Since when is a sterling silver medal and chain cost $350.00??…read more Honestly ---- you took advantage of my husband. I've googled and they are NOT that expensive.

I recently visited the new Naser Family Jewelers location in Plaistow, NH after many years of…read morethinking about resetting my diamond and wedding band and I'm so glad I did. I had first learned about them when my son purchased a stunning engagement ring there for his fiancée, and after seeing the care and craftsmanship they put into his experience, I knew I could trust them with something so special to me. From the moment I walked into their beautiful new store, Anthony and his family made me feel right at home. They listened closely to what I envisioned, offered helpful guidance without ever being pushy, and listened to what I was looking for. Their kindness, professionalism, and genuine passion for what they do set them apart. I highly recommend Naser Family Jewelers for any of your jewelry needs, they're a family you can trust. https://www.instagram.com/reel/DMiaciMT0OW/?utm_source=ig_web_button_share_sheet

My husband and I went here to get my engagement ring and our wedding bands made. The shop owner,…read moreJon, was so kind, personable, and eager to create rings we would love. We told him what we were looking to do, he provided a quote, we paid a deposit, and he got started. When the rings were ready, he notified us and we went in to pay the remainder of the balance and pick up the rings. When we arrived, we were blown away with how stunning they came out! His talent shows in his work and his passion for this line of work shows in his interactions with customers. We've also purchased other jewelry from this shop, as he has many gorgeous pieces to choose from. We are so thankful Jon created such beautiful rings for such special and memorable moments in our lives.

We have been to Roy's twice recently for jewelry repair. The owner was very professional and gave a…read moregood explanation of our options for repair. All of the work was flawless and completed in a week. The cost seemed very fair to us. We were very happy with our experience. Much recommended.

I can't say enough great things about my recent experience at Princess Jewelers. I wanted a…read morewedding anniversary band, and Skye was amazingly helpful! She answered all of my questions and made my selection so easy to choose. I love my new ring so much! Highly recommend.

I can not recommend Princess Jewelers enough. They treat my husband and I so well during the…read morechoosing of my engagement ring and wedding band. He is extremely professional, yet acts like he is your best friend and treats you as one. He turned around our wedding bands when we had a month to our wedding, gave us a lender wedding ring set for me to use on our honeymoon. Would give me personal texts updates. At the same time he checked in on us , during our visits he even remembered we were having issues with my car and in the process of buying a new one and he said if there was anything he could do to help, let him know! Such a help focus, customer serviced group!

I stopped in to have an old pendant of my grandmothers soldered so my daughter could wear for her…read morewedding. It was very old and Paul wasnt sure he could do it due to the age of the metal. When they asked what it was for and I told her they promised to try. After some time Paul came back with the pendant and had fixed it for me. He went above and beyond, as did his employee helping me. I was so touched and left there in tears for what he did for me and my daughter. Shop local, they are the best!

Paul and staff are very helpful and Richters have some really beautiful pieces and we purchased an…read moreoriginal design ring by Paul and it is gorgeous, new go to for jewerly!

Friendly People and excellent service. Fair prices for…read morerepairs and sizings. Convenient location in downtown Amesbury.

A wonderful jewelry store with an experienced jeweler. Very knowledgeable and helpful.read more

Years ago I went into their lovely store after window shopping and saw a sign about making a wish…read morefor your husband to buy for you, clever, I thought. I picked out pale green emerald earrings. When my May birthday was getting close, I hinted for my hubby to go there. When he did, someone suggested deeper emerald green thus a tiny size to be similar in cost. I was disappointed but acted appreciative. I wore them that day then added them to my fine wooden jewlery box untiil I would trade them for my original pick as any shade of green works for me and that was the Cardin deal. The day I visited Cardin, a middle aged thin lady w glasses, inspected my emerald green tiny, child size earrings stating one had a crack!! This was not visible to the naked eye and I told her how they had been stored carefully only wearing them once. I know the jewler who put the prongs must have been responsible, not me but she flat out refused to make the promised trade. It still bothers me to this day and never purchased from Cardin again. I recently gave them to my 10 yr old granddaughter. Bring a jewrey loop when purchasing a gem. Buyer

Came in for a wristband fix on a watch and ended up buying a Seiko watch from him. Excellent…read morepersonalized, friendly, professional service. Shop is on Main Street in Nashua, New New Hampshire. When the wristband on the watch was too loose he took out a link for me. When he did that, watch fit perfectly.

Love,Love,Love This Jewelry Store! Great customer…read moreservice,Excellent selections, and great pieces of jewelry. Greg was very professional and helpful explaining everything about one of the rings I bought. No pressure,very knowledgeable and great quality and price. I also had a couple of rings that were turned into very special necklaces designed and made by George,exceptional! I highly recommend this establishment to anyone who's looking for an honest reasonable,and high quality piece of jewelry.I give Gem Jewelers a 5 ~Mary~

My son started using Gem Jewelers in Derry so time ago. He asked me to check them out and I…read morepurchased some earrings for my wife there for Christmas, at her recommendation. I was impressed with their patience and willingness to help me find what I needed. Today I went back in to have a watch repaired, which they did while I waited and to have a 40 year old wedding ring repaired that was crushed on my finger just recently. I decided to look at watches while I was there and purchased a new Luminox watch from them that caught my eye. I'd been looking online but was so pleased with the service and competitive pricing that buying from a local, reputable store was a no brainer. I felt good about supporting a local business that treated me fair and square. I will be using them again and I recommend you give them a try as well.