This dealership sold my daughter a vehicle with a prepaid maintenance program that was not clearly disclosed. The program's cost equated to $800 per oil change. We returned to the dealership a week later, and she signed paperwork to cancel the program and receive a full refund. It has been a month since the vehicle's purchase, and she still has not received all necessary documents for registration in Pennsylvania. The dealership now advises that it may take six to eight weeks to receive these documents and a similar timeframe for the refund. I find this surprising, as I had recently purchased a vehicle from a reputable dealer in Maryland and received all necessary documents in a timely manner. The dealership's slogan is 'Come as a friend, leave as family.' However, their actions prove otherwise. They took advantage of my daughter's inexperience as a first-time car buyer, including selling her an overpriced prepaid maintenance program. I would advise against purchasing a vehicle from this dealership due to their questionable business practices. Overall, my daughter's experience was subpar, and I believe that the dealership prioritized profits over customer satisfaction. If you want to be conned or taken advantage of then I would highly recommend this place! Nothing but a bunch of shitty shysters. read more

0 stars if I could!! I drove two hours for a car that has been in stock for the past 4 weeks! I had been communicating with one of sales reps ( don't want to mention the name because this is more of a management issue) for a week discussing the car, but was never informed about the horrible cosmetic condition. The car was so dirty inside and out, there were dents and scratches all around, and even if I wanted to purchase it I wouldn't be able to get it until a week after ( which was never mentioned during the conversations). Per original listing, it looks like the car cosmetic issues were photoshopped. There was nothing that said there were any problems with the car. They knew I was driving 2 hours with my family and still wasn't informed- it wasted my whole day. BUYER BEWARE!!!!! read more

Although I was treated very respectfully and kind that's about where it stops. I came to see a Toyota- I came here because I was under a time crunch and it was close to my house. Get to dealership couldn't even test drive car because it needed drivers seat. Even with that I wasn't super upset- I get it stuff happens. Then I see the trim around the whole car is peeling, a plastic piece on the windshield was broken (which I was told was from replacing glass windshield), and there was a stain on back seat. As I pointed all of this out I was assured this would be fixed/taken care of prior to picking the vehicle up. Car was not ready when it was supposed to be ready. They needed three additional days, I had to take my rental back so I absolutely needed the car by Monday evening. I go get car Monday evening right before they close. Inside wasn't cleaned well, stain was still on back seat, streaks of white wax all over car, seats were soaked had to ride home on plastic from them cleaning at last second- but I was not even going to complain about that. Next day I realize a piece of trim was not fixed, another piece of trim is now falling off of the car, and the windshield piece was never fixed, and now I also realize the windshield must not have been sealed correctly when they replaced it you can hear and feel wind coming in the car when driving. I call- go in he fixes trim that's falling off. Leave not even two hours later it's falling off again. I have been told these issues will be corrected but it's been a year and here we are. In addition I have only owned this vehicle 2021 for a little over a year, the A/C is not working, the back doors both fill up with WATER when it rains you can hear and feel it swishing around. Original windshield piece that was broken from them replacing it was never fixed, so air still comes in windshield. They never fixed the trim on the car, and the stain is still on back seat. My car was stolen, and I am a single working mom so I was under a time crunch to find a new car. I feel 100% taken advantage of, and am beyond livid to have so many issues with a car that is a little over a year in my possession. Editing to add the drivers side under the steering wheel also leaks inside when it rains- took car to mechanic because the AC is not working and I already need a new air compressor on a car I have had a year to the tune of of almost 2,000$. So I have a car that leaks water inside when it rains, the back doors fill with water when it rains, the windshield was not sealed correctly by Hampstead preowned and they snapped a piece of the plastic so you hear wind inside while driving, the trim is falling off the car. All things they said they would fix prior to me picking the car up. DO NOT EVER PURCHASE A VEHICLE HERE read more

Bought a car needed work after purchase. Wouldn't replace the battery but promised to do so

Highly recommend going to Hampstead Pre-Owned to get your serviced. Their service department is very friendly, and ready to assist with your maintenance needs. I recently had the pleasure of getting my truck tuned up with their service team. I really appreciate the excellent service from their dealership, and gorgeous inventory of impeccably clean cars. I highly encourage you to visit, you won't be disappointed! read more

Beware bait and switch pricing. $2000.00 added to price unless you finance with them. Lots of double talk. $799.00 "required by the state" doc fee. Additional $1295.00 bogus fee added to price. So much lying by the sales man and management. We walked away and will warn everyone we know not to bother with this very dishonest used car dealer read more

Deceptive advertising practices. They advertise low pricing online but then tacked on $1695 in additional fees when at the dealership (outside of the normal fees charged by dealerships), which was an 11% increase in the price of the vehicle. read more

This is a long review, but I encourage you to read it if you want to hear an honest recount of my experience with this dealership. This is likely the only negative review you will find because this dealership has a designated employee to handle and rectify any negative reviews that are left. I started the process of buying a vehicle from Hampstead Preowned over the phone as I live about an hour and a half away. I arrived at the dealership to test drive the car and was immediately taken aback by how unprofessional the sales staff was. There was nobody there to greet you when you walk in, they were all yelling to each other about what they were ordering for lunch and just overall felt very unprofessional. Honestly, I became anxious about purchasing a car from this dealership so I started looking up reviews on all sorts of websites and saw that they had a bunch of good reviews, so I ignored my gut instinct. Knowing what I know now, this makes total sense. After driving the vehicle, I noticed that the inside was still dirty, so I asked if they would have it detailed before the sale was final and the car was brought to me (they did deliver the vehicle for me, which is about the only positive). They also charge an additional $1295 fee on top of the price of the vehicle that is listed online and they state that this is "to make the vehicle as good as new", including an interior and exterior detail. I was told it would be detailed, when it arrived at my house it was still in the same condition that it was previously - not clean. I texted the sales person to ask about this, and she responded with some attitude stating that "she drove the vehicle 2 hours for me and if I wanted it detailed I could bring it back". The next day, after only driving it a few miles, the check engine light came on. I called to speak with a manager about this and was told to take it to Advance Auto to get the code read, which I did. I called back and told them what the code was and they said to bring the vehicle in. I purchased this vehicle for my dad, who flew to PA from Florida to bring the vehicle home. When he called to schedule it for service, they agreed on Monday. My dad showed up on Monday morning and had to remind the service department what he was there for and they said they didn't have the appointment in the books. He had to wait around for a while before they let him know they would take the car to fix it. A few minutes after he left the dealership, I received a phone call from the service manager stating that he couldn't remember which car my dad dropped off and why it was there. They also called my dad three additional times to find out what it was there for because they couldn't remember. When we called for a follow up to check on the status, we were told that the check engine light had nothing to do with the code that Advance Auto said and it was something entirely different so they had to order different parts. 2 days later, my dad went to pick up the car to drive it back to Florida and a couple hours later the check engine light came back on. Updated to add: someone did reach out to me after this review was left and was very friendly and helpful. The check engine light has gone on and off numerous times and a few different shops told my dad a few different things about what could be wrong with it - he bought new parts and we were asked to send a receipt showing the purchase (we assumed we'd be reimbursed for this). We didn't hear back after sending the receipt. After the review had been up for a few days, I was asked if I would consider taking the review down in exchange for half of our first car payment being paid by the dealership. I agreed. A week later, I asked about the status of the check being sent and I was told that the check wasn't going to be sent until we deleted the review, which is not what I was told initially. I am including screenshots of this interaction. I am not one to leave negative reviews, and certainly not of this length, but I wish I would have seen feedback like this. read more

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Nice people! Great cars! Hampstead Pre-Owned techs did a great job cleaning up our car, preparing and fixing the few small things that needed repair. The initial salesman, finance manager and customer relations manager were very helpful throughout the whole car buying process. read more

Thank you, thank you, THANK YOU for posting your experiences with this dealership. My son and I were looking for his first car and a car/price at this dealership grabbed his attention. I looked at the ad and decided to check out the dealership reviews. GLAD I DID! I tend to dismiss the quick comments because ANYBODY(like employees, friends and family of the business/owners, etc) can post comments. When people take the time and provide extensive details, then I generally start paying attention. When others are posting the very similar experiences, then it's time to start adding them up. I am so very sorry for those who had to endure what you've gone through with this dealership, and I am so very thankful you took the time to let others know and save us the heartache you experienced. I pray you all were able to eventually find terrific vehicles at good prices. Just please don't forget to tell us about the good experiences as detailed as you did here! read more

I was thinking about getting there, but after I saw how one Hispanic lady was treating the guy that was helping me out with the whole process I changed my mind, I'm pretty sure the person doesn't even get paid because when I asked him he said that it was an internship so I feel like is really messed up that you get treated like shit and you don't even get paid read more

Beware they will pull you in with a lower then market price but then they will boost it up by atheist 25% and bad interest even though I maintain great history and scores read more

These people are frauds. The car I wanted was 16,700. Then they said it's 18,700 if it's not financed. So I said okay ok I'll finance and the price after their fees and 1,000 tax was 19,500!! 3 grand in fees plus tax . They says this "HPO" is optional but I have text receipts of them saying it is not optional and you have to get it with the car. Stay sssy far away !! I have a claim with the Bbb for Anti fair competitive statues read more

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I did a pre application form online for a 2016 Mazda 3 then drove over an hour to come look at the vehicle at Hampstead. Saw it online and immediately wanted to check it out/make a purchase that same day or weekend. I arrived early for my appointment. The sales person (I'm going to leave his name out of it) went to go get the car so I could test drive it (without announcing he was doing so. I came out of the bathroom and he was GONE!) I sat for about 30 minutes. Nobody spoke to me or offered me anything at all. Right as I'm ready to walk out after waiting so long, the sales rep comes back in and says "Sorry, we had to jump start the vehicle." I'm automatically thinking "something is either wrong with the vehicle or nobody is coming by to test drive it. I bet can make a deal!" I thought WRONG! Test drove the car. It was nice but I had some concerns about how rough it drove around 45 mph, the fact that the interior had flaws (Mazda symbol was completely faded, scratches on the computer screen, dashboard starting to crack from the sun, etc) and the car only came with one key. Anybody who drives a Mazda knows a spare key is $900+ AT LEAST (for a switch blade key. This was a push to start and I'm sure it costs significantly more) to purchase and have programed. Car was listed for just under 15,000. It was a decent price for the vehicle in perfect condition; HOWEVER, I needed them to make a deal with me because it was NOT in perfect condition. I waited a day and offered $12,500. They only informed me that they declined my offer after I called and left the sales rep a voicemail. Thought it over more and called back to make another offer. Agreed to pay $900 less than sticker price , they need to give me a decent amount on my trade in, I told them I want to decline the HPO certification (it was listed as optional on the website and costs $1300,) and asked them to waive their processing and transportation fees as they are not required by law. The sales rep told me they cannot take one penny off of the vehicle, waive any dealer fees and that the HPO certification was NOT optional. it is- in fact, REQUIRED! I was beyond upset. The listings on ALL of their vehicles state: "Price does not include tax, tags, registration, dealer process $499 (not required by law), Freight $299 (not required by law), and Optional $1295 HPO certification." Optional and required have the complete opposite meanings!!!! I would never have wasted my gas, time and money to see the car knowing this! It does not cost a dealer a dime to process paperwork. Charging $500 and being unwilling to waive it for a sale is insane. Why am I paying a freight fee if the vehicle is dead on the lot already? Insane. The HPO certification being listed as optional (but really required) is insane. This is the definition of FALSE ADVERTISING! This dealership was going to have me pay sticker price for this vehicle that was NOT up to par then tax on an additional $2100 worth of THEIR dealership fees. Then sales tax on a 15k car, tags and title. This car would have cost me close to 20k after everything was said and done! I've heard nothing but horror stories about their service department and the "optional" HPO certification. I let the sales rep have it for wasting my time and STILL told him that if they can come down from the price- id purchase. I had 2.5k in my pocket, a car to trade in and was ready to give them a sale. I bet this man never even asked his manager anything. Fast forward to 5 days later. They must have heard me out and came down from the price. This car is now listed at 13,980. Did I receive a phone call? Nope! HORRIBLE business practices and false advertising all over their website. Car was also listed as never having an accident. Carfax report determined that was a lie. If you're going to spend the extra money on dealership fees that aren't required by law, at least go to a reputable dealership like car max where the cars are in excellent shape and they actually honor their warranties. I'd never purchase a vehicle from them at this point and recommend others to stay away as well. One of the worst experiences I've never had looking at or negotiating for a vehicle in my life! read more

Hampstead Preowned - FALSE ADVERTISING!!! Why list something as "optional" if it is actually "required?" - Body Shops Near Me - Hampstead, Maryland

Jon crosman did a amazing job. Made my process easy and kept me updated all the way ​

Watch out for hidden fees! Ask for all of them before down payment. We did and walked away from the car. If you don't finance through them, they tack an extra $1000 (they call it a "rebate") onto your sticker price. In other words, if you pay cash, you're going to pay an extra $1000 forcing us to use their finance instead of paying cash. Astronomical HPO/Freight fee ($1000). This is for an inspection that they promised they would do for free. Proc/Doc fee $500? Too much! There's more but from just the hidden fees I showed you, you are paying $2500 over the sticker price. That's before tax and tags!!!! Your $18000 car is now over $20000, again before tax and tags! read more

Please do not patronize this business! The staff particularly, Rachel and Bernard they both lack professionalism and customer service skills! Rachel was quick to take a $500 deposit for a vehicle I was considering purchasing, however, Bernard( I don't know what his title is) refused to mail any paperwork to me at my address and suggested I come into the dealership after I explained to 3-people that I'm working out of town! Moreover, prior to me leaving a $500 deposit no-one had an issue with me being out of town and I agreed to e-sign the documents that was no longer an option fast forward to today and after almost 2-weeks me being out of town is a problem! It wasn't a problem when my daughter made the deposit it was okay that I wasn't there and her signature was acceptable! Rachel has not been helpful or professional once the $500 was paid! Please I beg you to stay away from this dealership, read the Dr yon yelp something I wish I did prior to leaving a non-refundable deposit! I'll own that but I will not tolerate disrespect, poor customer service and unprofessional behavior when I'm spending $1.00 or a few thousand! Oh and also head on over to BBB for more reviews of this awful business! read more

I would avoid buying a car from this place. I'm not sure if they are continually understaffed or just very poorly organized, but it seems like this dealership does not value customers' time. When I found a car I liked here, I initially put a deposit down so I could come back and buy it the next day. Everything had been worked out already before I paid the deposit - all I needed to do the next day was sign the paperwork and pay. That took three hours for HPO to do (longer than the time I spent looking at the car the day before!). Associates kept walking past and ignoring me as I sat ready to buy a car. I was also told this car had two open recalls, and that I could take it to any licensed dealership to get those fixed for free. One of the recalls related to the radio, and I noticed a problem with the radio while test driving the car. I reasonably assumed the issue I saw was the recalled one because I was not told of any other un-repaired issues on the car. But, upon taking the car to a licensed dealership to get the recalls fixed, I was informed that the issue I noticed was actually a separate one that was not covered under warranty. I don't know whether HPO deliberately hid this information from me or couldn't distinguish the issue I saw from the recalled one either. Regardless, this was not a great situation and HPO did not really do anything to help me. After a month of trying to get this resolved, I just gave up because it was too much of a hassle dealing with HPO. read more

Do not reward bad behavior! Advertised price did not include 899 HPO certification, 299 Freight, 499 Doc Fee, plus more. Do not listen to the dealership's response to other bad reviews. I showed them a screenshot of another 1 star review which had painted the picture as a misunderstanding. Nope! These fees are NOT optional. I was told the HPO certification is not a "warranty or product care" and was a process the car had been through that cannot be undone. Maryland has very specific disclosure requirements that are laid out in Transportation Code § 15-311.1 which states: (e) If a dealer advertises the price of a vehicle, the amount of any dealer processing charge and freight charge shall be included in the advertised price unless the dealer clearly and conspicuously discloses the amount of the dealer processing charge and freight charge in at least 10 point and bold font within reasonable proximity to the advertised price. (f) The dealer shall attach its price statement to a window of the vehicle, next to any other price disclosure required by law.  The dealer's price statement shall state the total price for which the dealer is offering to sell the vehicle.  The total price stated shall include any dealer processing charge, which shall be disclosed above the total price in at least 10 point type as "dealer processing charge (not required by law):  $․․․․․․․․․․".  The total price may exclude only the taxes and title fees payable to the State. This kind of predatory business practice is highly frowned upon in Maryland. FYI there's a form to submit a complaint to the MVA (form CS-113). Use it! read more

In advance sorry for the long review ........My son and I had been searching for his first car to purchase for his 21st birthday. I had been helping him search and had come across Hampstead Preowned online, the slogan is the first thing that stuck out to me online, so I advised my son to give them a call about the couple of cars that we were interested in. The receptionist, or persons answering the phone were exceptional with answering all of my sons questions, which was a lot, I know he called on several occasions for information, he had a lot of questions about several different cars. We finally made an appointment to go see Sebastian my sons salesman, to look at a car just to find out when we get there, there was a discrepancy on the 'car board' about which cars were actually available. Once we got over that slight disappointment we spotted another car a 2012 Subaru Legacy with 86,000 miles, it had just been brought to the lot that morning. Sebastian had taken us to see the car, my son sat in the car to see if he had enough leg room being though, he's almost 6'4, he really liked the car, and I thought that he looked good in it, it just fits him. My son had financing already together with a low interest rate, but we were gonna see about me being the cosigner because insurance for young drivers can be very expensive. Sebastian bragged about how they work with all major credit unions, beside Navy Federal, and how he can beat any rate with better than what my son had which was 4.5, I was very impressed to hear that. Sebastian had left and returned a couple of minutes later just to tell us that someone was putting in a contract for the Subaru. OMG not again, we were upset, because we really liked that car, even more than the car we originally came for. So we sat there going through the inventory of other cars to see if my son liked anything else, because we did just drive an hour to look at a car, at the same time I didn't want to rush and choose just anything because buying a car is a big investment. After about 30 minutes of talking among ourselves, Sebastian came back to us to let us know the couples financing fell through, and if we like it we can go for it, we still had to come back to see the car in its finished form, it was just brought to the lot, we didn't even test drive the car because it still needed to be reconditioned. Sebastian said that he would call us in about 5 days once the car was ready, so that my son and I can come back to view. The car was ready in about 3 days. We drove back down to the lot to finalize the transaction. We were taken to Johannas office to go through the financing, once in the office Johanna says to me after running my credit that she found a bank for financing, when she told me the interest rate, I nearly choked, what, huh, what happened to the low interest rate. Why would I choose that when I just refinanced my car and got and interest rate of 4.2, You gotta come better than that, I was ready to walk, she searched again, and in less than 5 minutes she found me a credit union with a rate of 4.1%, cool ok, we can continue, then as were finalizing the paperwork, I'm hit with their own company warranty which is about $500 that we weren't told about, by Sebastian, granted we called and asked about all "Extra" cost that would be associated with the sale of the car. After her explaining what it was, I was ok, but I was still annoyed, because Johanna says that paperwork was suppose to be gone over before we came to her for financing. About 30 minutes later, with financing and warranty completed, my son had purchased his first car. After we finished with all the paperwork, I was approached by the manager of the company Kevin, asking me how was our experience, I said "it was ok, with hesitation. I guess he could see the irritation on my face, so he asked me again about my experience, this response, I was truthful about the couple of things that had bothered me throughout our transaction, Kevin explained that the process of the fees are suppose to be discussed before you go to financing, and that was not acceptable because there are procedures that has to be followed, as compensation Kevin the Manager gave my son 2 free oil changes and well as 2 free car washes. They even agreed to deliver the car to my home, because we had to come back to finish up the transaction. We headed to our home, and about about 15 after arriving, there was a knock at the door, my sons new car had arrived. read more

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Clowns pull your credit and try to get you into a ridiculous terms do not let them pull your credit

Having bought 17 vehicles over the years, my husband and I were surprised by the Business Model of this dealership. We drove 2.5 hours to look at a car for our daughter. We had bad vibes initially because the car had been there for 3 months but was "Going through reconditioning". And some dude named "Danny" was pretty responsive at first and assured us he could "cut us a great deal" so we shrugged off our intuition and proceeded. We get there, and "Danny" isn't working today. I thought that was weird because he made us the appointment and we figured we would be dealing with him because he was "going to cut us a great deal". So...enter Wes....who goes to bring out the car, and get this... IT IS MISSING A WINDOW....and the tires on the car were TOO BIG...when I mentioned it to Wes, he told me I was wrong....I showed him the size printed on the door and then compared it to the tires....they were too big. I could wax poetic for days regarding how the misogynistic man-child spoke down to me, interrupted while I talked and was so full of ego he couldn't see what an absolute ponce he is but I won't. WHAT I WILL SAY IS DONOT BUY A CAR FROM THIS PLACE. THEY ARE SHAMELESS CROOKS. read more

This place is great!! Tons of inventory and I live doing business with a family owned business.

They sold my family a car that they promised was repaired and ready to drive. They spray painted my breaks so we wouldn't see all the terrible rust and damage it had, as well as put them on backwards. What kind of mechanics are they hiring that can't but breaks on the correct way (all 4)! They also greased them all! Thank god I found a real mechanic to tell me! My car broke down also after driving it 10 miles and they promised to fix it and continue to disappoint. Too much has gone into a car that I have not had for even 2 months! Terrible, do not go here ever. It's a scam and they will scam you. read more

I do not recommend selling a car to these people. They will literally lowball the shit out of you if you do and they don't care if they act like assholes to your face. I took my 2016 Ford Fusion here for a resale quote and they offered me $9500 for my car. I'm very particular with maintaining and keeping my cars clean so that didn't sit well with me at all. After they told me I'd never sell it for $11,000, I took it to another dealership and did just that. I'm satisfied I proved my point, but I'll never do business with these people again. I would advise anyone to do the same thing whether you're looking to buy a car or just plan on selling one. Kelly Bluebook and carmax will give you better help than these guys ever will. read more

Not upfront with pricing, and straight up lie about the warranties they sell. 0/10 would not recommend, shop somewhere else for your own sanity. read more

Long overdue. This Dealership is a scam. A massive scam. They sold us a car with a broken motor mount and passed MD inspection. They sold us a car that wasn't worth 15,000. It's been a roller coaster with this place. I even have a recorded phone call with the owner where he threatens to only fix this car if ALL negative reviews were removed. A car that should have been fixed and sold as such from day one. Instead this dealership likes to play these games. They like to point fingers and say any other mechanic you go to is money hungry. They will claim not to see or hear the damages you complain of. Owner Anthony stated on call to sign papers saying we agree to never leave a negative review, cohersing and bribing to cover their tracts of selling an unsafe vehicle as the other motor mounts failed. I went to multiple mechanics and it was reported to me that the owner of Hampstead Pre Owned called and harassed our mechanics over the vehicle. Instead of fixing this car, the owner went after the mechanics who have even helped us when times were hard. This place should be shut down. The owner has a public court case of violently assaulting his female coworker if that's any indication of what type of man he is. This has been the worst experience to date. I just got this car back from an amazing mechanic and his friend, and it's fully fixed. Like it's not even the same car. All motor mounts had to be replaced, the tensioner, the belts, struts. Barely had this car for 6 months and it was falling apart. Barely 10,000 miles upkept and it was unsafe to drive. This dealership pays and manipulates it's reviews. Imagine holding a cars repairs hostage over honest customer experiences. We had the police on standby to get the car back. They also told us not to sign anything and told us to post our reviews and experiences. It is your right as a customer to review a business and we have plenty of proof of every statement made. Car was sold unsafe and illegally passed MD inspection. Read the reviews and research. Refer to yelp. I had to remove this review because of the recorded phone call with Anthony stating to do so in order to have a safe car. I reported it to yelp and the BBB. It's not my car by the way, it's my girlfriends. I have no reason to be shut down for stating everything that's happened. 4,000+ in damages of buying this 15,000 camry. I have paid for a car to be safe for my girl. I regret not taking her to a reliable, trustworthy dealership. I also as a survivor of s*x trafficking don't support the owner and what he has done on public documentation to his female co-worker. Had I known this prior to purchase of either vehicle, no sale would have ever gone down. My review will remain up. My experience will remain up. If the owner contacts with threats, harassment or any contact at all pertaining to retaliation, I will update. As it stands my protection officer is aware and the attorneys we have spoken too have stated this is our right. If Anthony can't handle negative honest reviews, then maybe don't sell cars that are unsafe to drive. read more

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Do not purchase here , purchase a new car. I purchased a used 2014 Acura RDX on 2/12/22. The sales person, Alan, was very energetic. The car I had reserved to test drive wasn't ready. This was the car I had chosen as a back up. I test drove the car and gave it a look over. On the test drive I attempted to use the washer fluid pump to clean the windows, test the horn etc. no fluid came out of the windshield washer. I said " it must be empty to the sales guy." I worked at a dealership over 2 years so I figured they would top of the fluids. I was wrong. I let him know I wanted my credit union to finance. It was Saturday and I was rushed. Multiple credit pills were performed just for me to have the outcome I requested in the beginning. Monday (2/14) I received a car telling me the Acura was sold, I know. It was sold to me. I had my mechanic look over the car 3 days later and the pump was actually broken. The tires tread was 1/2 gone and a license plate bulb was out. He noted that the alignment was also off. I contacted hampstead to see if they would correct this as they informed me I had 7 days to reverse the loan that showed up on my bank statement 72 hours later. No one called me back for 2 days and I was on a strict timeline as I needed to know if I needed to reverse the loan. I called back Thursday (2/17)and was told to come in Saturday (2/19). On the service area I was met by a manager named Fish. I explained my concerns and his response was "we don't have to fix that," "that's not my guys," and "we don't have anything to do with that." I explained that this is poor customer service and my calls aren't even returned in a timely manner, his response was; "bet you didn't talk to me or the owner or the owner's son." Not things you want to hear spending $27,000 on a used car. What was done was the alignment and a washer pump. I live 45 mins away and had to travel back a third time for the actual washer pump repair. March 17th, my check emissions light repaired. I called again. No return call but a text 4 days later saying I should go to an Acura dealer. I have not even made my first full payment yet I have to put Acura $179 diagnostic fee which doesn't include repair cost that may or may not be covered. Very much disappointed. read more

Drove 1.5 hrs after calling and verifying that I would only pay advertised price plus regular processing fee tax & title but they added 3 diff types of fess on top before tax. Expect to pay $2500-$3500 more than advertised price in bogus fees. Steer away! read more

BUYER BEWARE! BUYER BEWARE!! This place likes to boast their low prices, but they are not that low after they tack on all of their fees and shady $2000 "rebate"! So, the fees that are openly disclosed are $499 Processing fee and $299 freight fee. These are high but at least known up front. They list an "Optional" $1295 HPO certification fee, but this is NOT, I repeat NOT, in any way optional. They tack this on to every car for changing oil, buffing out/painting dents, etc. And their $2000 advertised rebate is ONLY if you take a very high interest (12 1/2%) loan by Wells Fargo. If you don't take this financing option, then add $2000 more onto the price of the car. And no one discloses this at all until you sit down in the finance office. All the sales people refer to the price of the car as the $2000 lower price. What a smack in the face. So that's a total of about $4100, BEFORE taxes title, tags, over their advertised price of the car. Very DECEPTIVE! And the finance guy was very unprofessional. He spoke to us at the speed of an auctioneer, no exaggeration. I asked him to slow down, but he didn't. Then he got upset with US because we were upset about the whole rebate scam. He abruptly stacked the papers together and literally ran out of the room, muttering that he would find someone else to deal with us. The whole experience was pretty horrible. I'm giving 2 stars because the sales girls out front were nice. This place gives used car salesmen the notorious reputation. I don't know where all those 5 star reviews come from! Never again! read more

so when i first bought my car i thought that it was gonna be the last dealership i ever used. the warranty and service package was great for a used car. if only i knew how much of my life would be spent waiting for my car that's always supposed to be done in an hour but never is. they also don't seem to know what warranty i got so i need to memorize a number or the 60 year old grumpy man running the computer can't figure it out. i was the first customer at 9 am, i came in for an oil change. that was 2.5 hours ago. i'm still sitting here. i will never buy another car from here. i don't recommend that anyone else does either. read more

Will forever and always recommend this dealership to anyone in search of a used car. Anthony helped me with my car 2 years ago. I was one of his high school contest winners, and his slogan is exactly what it says "come as friends-leave as family" from the day i stepped in the door the owner Anthony has done nothing but support me and reach out to me ensuring that all is well and that i didn't need anything. He is not looking for $, he wants to make sure you get the car that's best for you T a reasonable price and to leave feeling like family! read more

Frustrated with this establishment!! Purchased a Honda civic previously owned by a smoker. A hole in the back seat was not patched, when the parts request document specifically said It was patched. Car was NOT CLEAN. Our salesman Wes told us the car would be detailed and It was not. My hand was black from a quick swipe across the hard interior. Our drivers license was not returned after being copied. After calling back and bringing the car back in, we lost air in the back tire. They were able to detail the car and "check to see if the tire has a hole". Detail turned out fine and Wes reported the tire was checked and did not have a hole. One week later our tire pressure is back to 20. Obviously they did not check for a hole in the tire. Would not recommend this place. read more

RACIST!!! Worst experience ever, I'm walking out in tears. I drove an hour away for a car and in the middle of my sale, they sell the car to another couple. It's extremely disheartening because I excited to get the car. I am a black women and they choose to sell the car I was purchasing to a white couple. Disgusting and deplorable customer service. The couple came in after me and was somehow able to buy the car I was in the process of getting. My sales guy Mac told the other sales women by the name of Tara that we were in the middle of a sale she didn't care . The manager Matt was very nasty and did not even care that this had happened. He made up excuses on why they sold the car to the couple instead. Instead of telling the truth which was that they prioritize the sell of the white couple over me. This place is discriminates against black women. DO NOT GET A CAR HERE read more

I called and booked an appointment for a car using their Stock Number. The car i was given to test drive was not the car i requested. The car had primer spots all over it, cheap new tires. a huge pile of sand in the trunk and hot glue dripping down from the headliner at the front roof brace. When i told them "they baited and switched me" . they said the other car was sold earlier that day and "I booked the appt for the wrong car" "Nice try to make me responsible for the business practices". i do not recommended buying any cars from this place!!! read more

Absolutely do not waste your time or money at this dealership. Time more than anything. The sales people will give you their whole pitch about how they take pride in the quality of the cars they sell and yet, I didn't even get mine off the lot before realizing the a/c didn't work. Then there was zero communication and I sat at the dealership for an additional 4 hours while they replaced it. Every time I did ask how much longer I was told about a half hour, or it shouldn't be more than an hour. I live 30 min away so there was no point in getting a ride home just to turn around and come back if it truly would have only been that long, but it wasn't. Then they gave me the car with an IOU for a new radio, and talked up how great the new one would be. They never ended up installing it correctly and I was told that it would be "too expensive and take 4 weeks" to be able to hook up the steering wheel controls. The radio was never installed correctly and there is a missed connection somewhere in the wiring because half the speakers don't work and the whole thing will randomly shut down. They claim they fixed it but never actually did and never even bothered to check the steering wheel controls again despite me asking several times about it. The car has also been in and out of the shop there 4 times for a studder at 1,500rpm. A common problem in Honda's is that the Torque Converter goes bad and that is exactly how it presents when it is an issue. This has also been an issue since I bought the car and they keep saying they will fix it. Three times it was bandaided until finally the whole transmission started acting up and they finally replaced the torque converter. I finally just got my car back tonight after they had it for an entire month, yes A WHOLE MONTH, just to replace the torque converter. I was told for about a week that it was in the shop and should be done that day and I'd get an update later. Only for that update to never come. Driving the car back today, the light on the dash board to indicate that it is in drive was blinking again. According to the manual that means there is an issue with the transmission. So after a month, there is still a bigger issue now than just the torque converter because it took them so long to actually fix the problem in the first place. This place is extremely unprofessional and obviously does not actually care at all about the quality of the cars they sell. They are junk. read more

My rate is -1 star if I could do that, my car supposed to have remote star working but the day I purchased it the sales guys was like that's an easy fix just bring it to the service department any day and they will take care of that, lies it has been 3 days in the shop and I can't even find the problem, very disappointed, I pretty sure they didn't even take a look of it read more

My best friend bought a car through them and two months later the brakes failed and the car was flipped and totaled. She's lucky to be alive. Never buy a car from here, they clearly don't pay enough attention to important components. read more

Purchased a car for our daughter - Wyatt was great! He was able to answers all our questions and provides lot's of helpful information. Process was pretty quick and all the employees were so very nice. Would definitely buy from them again. No hassles nor hidden agendas :-) read more

I was helping my friend who happens to be a war veteran look for a car for work as he was not used to doing this. We saw a VW Golf online for a really good price #baitandswitch. We called up Matt and spoke with him about the car. Matt said the car was still available to purchase. My friend said yea let's go for it and buy the car. This was late afternoon on Saturday that we made the decision we told Matt yes let's buy the car. Matt sent the information to fill out to get the financing going, name, SS, work, how much down on the car. He. Sent it in. Matt said he would review it and call Monday since they are not open Sundays. Matt contacted my friend pretending he was having a hard time reaching us. We had no emails, no calls or texts asking for a deposit and proceeding with the financing. Early monday afternoon we find out from Matt the car was SOLD!! And said "We got more cars on the lot though" I called and made a complaint with "fish"... My friend let Matt know via text how upset we were because we made it totally clear we wanted the car delivered Tuesday and they sold it. They said well "we can't hold it" SORRY Matt and Fish if you have a buyer ask them to put a deposit on it that Saturday or at least Monday morning! Bait and switch car? Maybe. Bad business? Surely. read more