Typical Hampton stay, bed was comfortable, room was clean and stocked with the basic necessities. There was a middle school football team staying at the hotel and the kids were loud, slamming doors and running down the halls. Parents need to pay better attention and not rely on the hotel staff to parent their children. read more

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Very disappointed. Checked in for a week. In the middle of my stay they flipped my room and threw away my possessions and food in the refrigerator even though i was still checked in and key card worked. No explanation was given. Manager said "they'd open a case to investigate" and weeks later still haven't rectified the situation. read more

Came in for three nights to visit family. They were very friendly from top to bottom. We did book with a third party website and the front desk were diligent in getting it logged into my Hilton rewards account. The hotel is a bit older but clean and well maintained. It was well priced for the accommodations. It was around 70-80 dollars per night. The only things that knocked it to four stars was the breakfast buffet was the typical breakfast buffet from the COVID era that is sort of terrible. Bare minimum quality. Also, they were texting about our stay to check on us. We told them everything was great, except we could use 1-2 extra pillows. We got back about 6 hours later, no extra pillows. Why text and check on us without any follow through? At that point, don't even check on me. I rarely ever request anything. I felt it was a miss by the "assistant GM" texting me. I would stay again though based on quality to value ratio. read more

I will not be returning to this Hampton Inn or any other Hampton Inns! My husband and I stayed 2 nights here and we were horribly disappointed with the service and amenities. The room was just adequate with the basic necessities. We woke up on the morning after our 1st night to 62 degrees in our room (27 degrees outside) despite the heat being set to 70 degrees. We put in a maintenance request at the front desk at 8:30 am. When we returned to the hotel at 7pm, we waited in a line of 5 people to talk to the front desk clerk who was on the phone for 10+ minutes with a crowded lobby of people waiting to check in/speak to him. The clerk was not wearing a name badge and was completely unfriendly. He told me he didn't know if the heat in the room had been fixed as there were no notes in the computer. We were told that we had to go to our room and check if the heat was working. Upon returning to the room, we discovered that the temperature in the room was now 60 degrees and housekeeping had not been done. It actually appeared that no one had come into our room! When I returned to the lobby, it was still packed with guests. The clerk made no attempt to be friendly or apologetic. Luckily, we were given another room where the heat was working. We ate breakfast at the buffet on the 1st morning, and this was also a huge disappointment. There was no maple syrup for the waffles, the milk container was empty and one of the coffee carafes was empty. We went to WaWa for breakfast our 2nd morning in the area. My suggestion, DO NOT Stay AT THIS HOTEL!!!! I would give it a negative star if this was an option. read more

Front desk staff very nice. Hotel clean. Room very clean. I'm picky and Hilton is my go to. Decent place.

This is the worst hotel establishment I have ever experienced. NEGATIVE STARS! The staffs here at the front desk have no decency and are the most unwelcoming, unfriendly, rudest, disrespectful and unprofessional people. They discriminate your reservation publicly, and puts their frustration on their customers! Save yourself the trouble and do not go here to ruin your trip. I had a wonderful experience Holiday Inn in Exton on the same road 120 N Pottstown Pike, the front desk staffs there are so sweet and kind and they smile, welcome and greet you each time you pass the front desk. So much friendlier service at Holiday Inn Exton! Be ware!!! The positive reviews here previously raved about CARMEN's excellent and friendly service, that person is no longer here. Now is the SANDY and LOREE crew and their Manager Julie. This place needs professionals that are trained and knowledgeable to run the hospitality business. read more

Was an overnight guest here at this hotel on a business trip all week. The bathtub stopper would not seal and the sink stopper would not open -does not offer housekeeping service nor do they tell you at check-in? They do, however, have a small sign posted that they expect people to read that you have to request service. I get that staff is hard but honestly staying at a property where no services are offered is pretty abysmal I would not recommend this property and won't stay here again when traveling for work. Most Hilton's at least offer every other day. read more

A few coworkers and I stayed here while visiting the area for business. It is a basic hotel with all the basics covered. The pool is outside, so, closed in winter and we did not see a hot tub. We all noticed the walls seemed a little thin because we could hear our neighbors pretty easy. The breakfast was a high point for this level of hotel and included apple and orange juice, scrambled eggs, sausage, potatoes, fresh fruit, cereal, oatmeal, waffles, toast bagels, English muffins and pastries. All the staff were very friendly. read more

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We are Hilton members and often stay at the Hampton brand because we find it to be reliable, clean and comfortable. This particular Hampton inn may now be our favorite. we are recently they are for a two-night stay and just about everything about it was perfect. The location is convenient to many highway hubs including the Pennsylvania turnpike, route 100, and route 30. Is close to numerous restaurants and the mall at Exton, Pennsylvania. There is even a restaurant in the parking lot, a pizzeria Uno. What really sets this Hampton apart from others is the management team which is really on top of everything and apparently very dedicated to making sure your stay is a pleasant one. Many thanks to Julie, Sandy and Robyn. The hotel is clean and well-organized and the breakfast area is sufficient. the food is perhaps as good as any I've ever had at a Hampton. They even have to go bags for people who are really on the run. In the afternoon there are cookies just as if you were at a DoubleTree. So all in all, a great hotel at a great price. read more

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Just caught and flushed a roach. And when I called to the front desk about it her answer was "ok". Not worth the $142 a night.

Perfectly fine, average, ordinary and utilitarian Hampton that got the job done for a quick midweek one night stay. Check in was super fast as I had done the e-check in process via the Hilton Honors website so maybe my total time at the front desk was twenty seconds. The room itself was standard Hampton. Two beds which were clean, crisp and comfortable. Four sets of towels in the bathroom which was a nice departure from the overwhelming majority of hotels that have rooms set up for four yet only give you three sets. There was a fridge and microwave in the room and everything we needed to work, did. One big issue going on here. For a hotel of this size (122 rooms) the breakfast area is entirely too small and the "business center" is jammed into a corner within the same area. Whoever designed this place really dropped the ball in the planning stages with the lack of seating. The breakfast itself was typical Hampton stuff that is standard fare that you can find on any given morning at over 2,000 Hampton properties. Nothing stellar or extraordinary. Plenty of parking around the building and the pool they have is on the small side and it's outside. In terms of location, the hotel is close to the PA Turnpike, 100 and 30 and you are in the middle of strip mall suburbia which equals every chain restaurant known to mankind along with way too much shopping and way too many office buildings. Clean, comfortable and solid. It's what any hotel should be and this Hampton delivers it. read more

Hampton Inn Downingtown/Exton - View from the room - Hotels Near Me - Exton, Pennsylvania

As a gold member this is a disappointing visit fir the second stay. It rained last time and roof leaked all over my laptop. No hot breakfast. Todays stay no breakfast - had to go to the front desk to an employee playing on the phone with no regard to guests needs saying employee has a flat tire and could not come in, then telling another guest employee was in car accident and could not come in. It's 8:00 AM. Two weeks ago no hot breakfast. No welcome item. The guest service is poor. read more

My wife and I check for bed bugs at each hotel. Imagine our surprise when we discovered this surprise on our mattress in room 210. Take a steam cleaner in there folks and clean the mattress. read more

Hampton Inn Downingtown/Exton - Stained Mattress - Hotels Near Me - Exton, Pennsylvania

The room stinks like a locker room. Shocking for a Hampton inn for me. No amount of air conditions helped.

It is a Saturday night at 6 pm and my son was just walking down the hallway minding his own business, when, a woman who worked there started to harass us and almost kicked us out. We will never be staying here again and I would definitely not stay here because the walls are super thin and you cant talk without someone hearing you. The staff was very unfriendly and there was a horrible smell of drugs and cigarettes all over the building. The facilities were run down and cheap. Also the gym was four pieces of old equipment that were very cheap. I personally think that this is the worst experience that I have ever had anywhere in my life. I hope you all do not stay here because you will regret it. I hope this saves you, please do not pick to stay here. Also the mean manager started to come to our room and did not let my high school son walk around by himself. This is crazy because he could not go downstairs and eat breakfast without me. So I would severely recommend to not stay here. I personally created this account just so I could make sure to warn you all about how bad this hotel is. I could not get payed to stay here again. I hoped this helped you all and if you read all of this you have been warned. read more

I stay here all the time, I spend 100 nights or more a year on the road. I'm in this area probably 20% of the time. The hotel is very clean and staff is very friendly. If you are looking for a place to lay your head, get 45 mins on a treadmill, and get a decent free breakfast on the way out stay here. The unos across the lot isn't a bad bar either. Lots of business travelers hang out there. read more

Unfortunately I did not have a comfortable stay at this hotel. Upon arrival, my digital key didn't work nor did the key cards that were given to me. It took several walking back & forth on my end from room 132 to the front desk to try over and over to gain entry to my room, not to mention I was already exhausted from my travels. Hotel staff never moved from behind the front desk to address why my door wouldn't open but eventually moved my room to room 232. On my second night of stay, I found bedbugs crawling on me while laying down in the new room. I informed the front desk right away and asked about laundry services. I was told I would have to pay for my own laundry even though the hotel was the cause of the bedbugs. After demanding laundry services I was given $5 to wash my clothing along with ONE tide pod and ONE dryer sheet. Hence to say my clothing did not get completely clean, nor did the $5 completely cover the expenses to wash and completely dry my clothing. Whilst asking for a refund, I was told I would be granted a partial refund for the night prior but not the current night in which I was staying. After asking the general manager, Julie for accommodations at a different hotel, she condescendingly told me I was free to check out, even though I expressed I was out of town & was uncomfortable staying in the hotel after how poorly the manner was handled. Not to mention, I also questioned her about if room 232 was ever inspected for bedbugs & she in return told me no, because there was never a complaint. I was moved back to my original room 132, in which maintenance had to fix because the door still wouldn't open. Even after all of this, room 132 wasn't completely up to par either, as I found urine on the toilet seat. I ended up sleeping in the chair that night for fear that this room may also have bedbugs being as that the manager told me the rooms are only inspected if a complaint is made. I would not recommend staying here because of how poorly this situation was handled. I'm saddened by how negligent hotel staff was to this situation especially because I know there were more accommodations that could have been made for me. I am also still waiting on my refund. read more

I have very much enjoyed my stay at this location. Very friendly people! Came to check on us in the breakfast room to make sure everything was OK; nobody ever seems to do that! It's a cozy atmosphere and parking was convenient. Good spot to lay your head with comfy beds and clean rooms! Okay read more

Traveled for work and stayed here recently. I enjoyed my stay here and is perfectly fine for a business trip. My room was clean and well lit. Most importantly, the thermostat allowed me to turn the heat way up (I get cold easily) so I was never shivering or had to suffer from a drafty room. The breakfast included the usual suspects (waffles, eggs, sausages/bacon, oatmeal, cereal, baked goods, fruit). Staff was very friendly and helpful, especially the breakfast crew who was receptive to requests and questions. The hotel offers e-check via the Hilton Honors app - from there I was able to pick the exact room I wanted and the request was honored upon check in. I would not hesitate to stay at this hotel again next time I'm in this area. read more

Worst Hampton experience ever!!!! I wish there were a negative stars option. When we booked this hotel through booking.com there were four equally priced options in the area. Because I've had positive previous experiences with the chain, I went with the Hampton. Upon arrival the first thing we see is heavy machinery, yellow tape and orange cones everywhere. The front interface of completely gated in and a sign point is to the pool entrance near the rear corner of the building. You then had to walk the length of the hotel to get to the front desk. Furthermore, the ice/vending alcove has been ripped out on every floor with a sign saying ice is only available on the first floor. As an additional oddity the toilets were about half the size of a normal one. Quite reminiscent of those found in kindergarten classroom. No one at the hotel cares in the least about the countless inconveniences. He chose to throw booking.com under the bus saying they should've told us what. Dump this hotel was. Then then suggested someone call on Monday and MAYBE someone would address our concerns after the fact. At this point the Hampton chain will be off of any future travel plans. read more

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Booked this hotel, and had to cancel it, and did so in PLENTY of time. The hotel staff don't give a rats A$$. The manager DEE is useless and refuses to give me my money back, and I'm disputing with my bank and writing to the BBB. Bunch of hicks read more

Wow ..... What a Great Overall Hotel!!!! Carmen...... the Breakfast Host is on her Game!!! GREAT area close to restaurants! read more

Beware of MICE in the rooms!!! Checked in for a 2 night stay and had to switch rooms not once but TWICE because of rodents scampering around inside the rooms (rooms 415 and 234). Posting this review from my 3rd room here (hopefully the last) before checking out in the morning and not a minute too soon. Had just unpacked and getting ready to turn in for the night, and I see a mouse scampering from under one bed to the other (both rooms had queen double beds). The hollow space in the metal frames under the mattresses seems to be the hiding spot for the rodents. Extremely poor experience - this place is in desperate need of exterminators. To their credit, the staff was helpful and moved me into another room right away. But after having to move twice for the same reason, I think I am done with this Hampton Inn for good!! read more

Very nice newly renovated place!! don't stay at the Residence Inn until they renovate!!! It's terrible there!!! this place is smaller but it's new and update. Breakfast looks fresh and neatly place. The residence inn has old crappy looking breakfast. this is a good place to stay. Staff is very friendly. Laundry cost $2.50 to wash and dry. too much. otherwise it's very good. place is cramp in the room though read more

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We booked this hotel for three nights, paying for one and using our Hilton Honors points for the next two nights. Told we had to check out and recheck in after the first night. We were billed for all three nights, at a ridiculous rate for the last two. We were told it was a "corporate problem" and would have to talk to rep at Honors program. Ridiculous. Owner refused to take any responsibility, and I quote "all I care about is I got paid". Countless hrs on phone with owner and Honors program blaming each other, we were eventually reimbursed months later. Hilton Honors apparently has had problems with owner in the past. One more...never told under renovations. One elevator working with several youth soccer teams staying. Hotel was a mess. read more

Comfortable, clean, good location and dog friendly. 4 reasons for 4 stars! No construction when we visited for a 1 night holiday stay to visit family. We were welcomed at the desk and enjoyed early check in. Most hotels limit pet size but Hampton allows larger dogs which we appreciate. Easy access to walk dogs outside where other guests are not disturbed. First time here and Hampton Exton exceeded expectations. read more

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We checked in at the Hampton Inn in Exton Pa on June 26th to attend a Family member's Funeral. After a 5 hour flight we were exhausted and couldn't wait to unwind, shower and nap for a few hours. My wife sat her computer bag on the floor in the corner and when she picked it up it was soaking wet with what smelled like urine ! I called the front desk and spoke with the shift attendant, a young man named Trey and informed him of the situation, the room smelled of urine (at first we thought it was a little musty, but we had not expected to be stepping in urine). The carpet was also sticky in some places so we placed some wash cloths over them and checked out the next morning. Unfortunately they were fully booked due to a Lacrosse Tournament that was in town that weekend. He sent a member of housekeeping in with a spray bottle of Fabrize fabric freshener. The young lady who came to the room could smell the urine as soon as she walked into the room and was apologetic, as was Trey. During my initial conversation with Trey he informed me that it was a pet friendly hotel and sometimes the dogs will urinate in the room. Let's face it. Fabrize fabric refresher is NOT for cleaning a soiled carpet folks! If you are going to run a pet friendly hotel, make sure a maintenance technician knows how to clean the carpet! Yes you should Own a Carpet Cleaner if you run a pet friendly hotel. If you don't clean the carpet thoroughly the next dog will sniff it and leave their mark on the same spot. What a disgusting experience! NEVER AGAIN AT THE HAMPTON. We are Hilton Honors members and when we called the Hilton Gardens a mile up the road they apologized on behalf of the Hampton Hotel, moved some people around and accommodated us the next day for our 8 day stay. Thank You Hilton Gardens. You have redeemed the Hilton Experience. Hampton is a mess. It's the second time I had an experience like this. Several years ago I checked into a Hampton Inn and there was a used condom on the floor next to the bed! YES YOU HEARD ME CORRECTLY! They offered to change the sheets, but I demanded a new room. The Manager of the Hotel Julie Hetzel CHA was informed of our dilemma and would not offer a refund and was not concerned of our inconvenience. She should GO! Three letters after your name doesn't qualify you for the position. I was extremely impressed with the young man who did try to assist us and Trey Campbell is an asset to your team. Courteous, polite, well mannered etc. Stay in the Biz Trey. You should be the Manager of the Hampton not the front desk clerk. read more

During my recent trips in the area I chose this place several times. However this last experience where I was clearly distraught an had a family emergency forcing me to leave a reservation early I will never return. Given I have spent hundreds of dollars with this location an the corporate franchises alike I am dumbfounded that they refused a refund. I had been at the hotel maybe an hour or less when I received a phone call my mother had to be hospitalized an needed my transportation. I literally didn't even use the room's restroom. Needless to say they still were unwilling to show sympathy or understanding given my level of repeated business shows they only care about taking your money. I will never return to a Hampton Inn, Marriott, nor any other extension of Hilton from here on out. One inability to show compassion has led to their loss of more potential hundreds of dollars, which is likely the only part that will resonate with this review. Oh an they treat anyone whom books through Priceline like dirt, you've been warned. read more

Our dog Al was allowed to stay with us for no charge. Rooms are very clean and staff is extraordinarily nice and accommodating. The breakfast is fantastic the woman working on the breakfast was very nice and went above and beyond to help customers. read more

Avoid if you can, on my check in I found a used qtip on the bed......! I asked to be relocated and got moved to the noisiest room. It's late and the other hotels around here are booked. Not the Hampton standard here!! read more

Stayed one night in the Hampton Inn Exton and was very happy. We checked in late, and just needed a place to shower and sleep for the night. The hotel was great. The room and bathroom were spotless. I know this hotel is pet-friendly and I'm allergic to dogs and cats. I had no problems and there was no trace of any pets. Either they've never had an animal in here or housekeeping does an awesome job - I think the latter is true. The front desk staff member was friendly and welcoming, even at 11:00 pm. The bed was comfortable and the room was fresh and updated. Breakfast in the morning was very good and the variety was outstanding. The only issue I had was that the heater/AC unit was a bit loud. Overall, I would highly recommend this hotel for either a short or long stay. It was an excellent value as well, as our rate was under 90/night. read more

Stayed here last night driving from Georgia. I live in New Jersey and was trying to make it home. I got way to tired and pulled in here. Hoping they had a room. What nice folks at the front desk. By the time I was done. Telling them my boring travel story. Lol. They had my info and a key to my room. Very very clean room. Updated bathroom and sitting area. There's a Chicago UNO walking distance. With great food and beer. I would definitely stay here again. It's also very quiet at night there. Thanks for a great stay read more

I'm a huge hotel snob! I only like to stay in the best places. Sometimes though, due to company policies, I have to stay in more casual hotels. When that is the case, I look specifically for a Hampton Inn. For a less expensive hotel, I find them to be updated, clean and providing great amenities. This was my experience at the Hampton Inn Downingtown. My only negative experience occurred during check in. I arrived late and exhausted. The lobby was empty and there was one employee working at the front desk. She informed me that I would need to wait until she was done with her report and then she would check me in. I waited nearly 10 minutes which was disappointing. That, was my only disappointment. I found the room to be well appointed and comfortable. They offered many television channels. Everything was immaculately clean. I took advantage of the hotel's complimentary breakfast both mornings during my visit and enjoyed the eggs, fresh breads and waffle station. The hotel is located in a very convenient area near shops and restaurants. Throughout my visit I appreciated the text messages I received from the hotel, checking on my satisfaction. If I visit the area again, I will definitely stay at the Hampton Inn Downingtown. read more

I don't understand the hoopla about this hotel. The front desk clerks seemed surly, especially the one in the morning who, when I asked for my bill, never asked for my name, only my room number. He didn't say hello, good morning, nothing. I was almost afraid to ask him for the bill because of his slouching posture and his dead eyes. Eek. The evening I checked in, the two female clerks questioned me about my employer and asked for my identification and even wanted a photo copy of it. I pointed out that my employer's name is on my credit card which they already had. I've never been asked for a photo copy of my employer identification in 13 years. My room appeared to be very nice but the distance from the bed to the door was about 12 feet so any noises in the hallway -- talking, slamming doors -- I heard. In addition, there's a highway in front of the building and I could hear vehicles accelerating away from the traffic light all night long. In an attempt to mask the noise, I let the fan run. Although the temperature was set to 68, it seemed to get very, very warm before it got cooler again. So, although the room was nice looking, that, in addition to the good internet service and the good, fast elevators, are all that I have to recommend the place. The breakfast I had was some canned fruit, yogurt and stale, barely warm french toast sticks and a stingily-sized cup of coffee. I've stayed in Hampton Inns before and this is, by far, the worst one. I did not enjoy my stay and will not be back. read more

Horrible stay at Hampton Inn. We ha d a block of rooms all horrible! The service was bad. No house cleaning. Asked for towels they told us to come & get them. Not very clean, honestly shouldn't have the Hampton name. We talked to workers they said managers would not listen to the workers on how people were complaining. This is mainly a management issue. Unprofessional & wrong! As of now we won't be booking here anytime soon!!! read more

Here's the thing, there are so many hotels out there that are just like the Hampton Inn, you know fellow road warriors, the breakfast buffet, clean rooms, not luxurious but not Spartan, good housekeeping, token business center (i.e. desk and computer terminal with printer) and pool. If there was an exercise room I missed it (might have been deliberate). So what makes the difference? The staff. At this place, it was the lady in charge of the breakfast buffet. She was so cheerful, circulating through the area taking away dishes, asking everyone if they needed anything, smiling smiling smiling, just made me feel happy to see someone who is happy and loves making others happy. There are three or four restaurants within walking distance (depending on the weather). A good choice at a reasonable price. read more

Business Center - EMBARRASSING. Some "genius" decided to forego offering a business center at this hotel. Instead of having a desk with a computer terminal and a printer -- which is THE BARE MINIMUM for any hotel in the USA let alone a "Hilton" brand -- the brilliant management at this place put the printer at floor level inside an end-table next to the check-in counter with an "tablet on a stick" about 3 feet off the floor. Check out the photo below, the printer is inside the iron cage beneath the round fake-marble tabletop. No chair, and the floor is tile, right where everyone drags their luggage and scuffs their dirty feet after walking through the snow & mud. SO... if you need to print something out, you need to puzzle thru instructions on their iPad thingy while KNEELING ON THE FLOOR between the front desk and the coffee pots. Whoever dreamed this up needs a big fat ZERO on their "customer service" employee evaluation and in my humble opinion, a pink slip. C'mon Hampton, it's supposed to be a HOTEL not a TORTURE CHAMBER. read more

Hampton Inn Downingtown/Exton - Step right up, KNEEL ON THE DIRTY FLOOR, and do business! Wow Hampton Inn by HILTON, what an achievement in customer service!!! - Hotels Near Me - Exton, Pennsylvania

Hampton Inn is my favorite chain hotel! Not only do I love it, but they keep making it somehow better! So, I got the room thats a King Study, with a desk for work ... the desk now has wheels and can easily be pulled away from the wall, or otherwise moved about as I see fit -- I Love It! read more

We needed to find a place to stay since our power went out and we were told it may be out for several days. When the Hampton Inn told us they had a few rooms we were thrilled. The hotel staff was amazingly friendly. The room was a typical hotel but it was spotless and perfect for our needs. When our power was about to come back we inquired about leaving mid afternoon on our second day. We would have been very happy to pay for the whole day but the front desk called and told us if we left today when our power returned there would be no charge!! They said they too wanted to celebrate our being able to return home! This hotel and their other locations will be getting all of our future business when possible. We travel a lot and can't wait to repay them for their thoughtful service. read more

I would like to share our experience at this hotel Friday evening 9/27/19. My husband and I brought our motorcycles to ride the beautiful country roads of Pennsylvania. Upon our return from our first day of riding we parked the bikes out front. On our way out to dinner we stopped by the front desk to ask if where we parked our bikes was okay as there was no signage to indicate otherwise and was told by Carla "you should move them." We didn't have the keys at the time and walked across the parking lot to Uno for dinner. Upon our return we went back to the room with all intention of moving the bikes, but instead fell asleep. At approximately 11:45 pm there was pounding on our door by two Exton police officers. I was immediately spoken to in an extremely harsh tone and wasn't given the opportunity to speak. When I tried to respond, the officers became more aggressive and spoke over me in an even louder voice and twice threatened to have our bikes towed. We responded and said yes, we'll move them right away as we had initially intended. Subsequently the remainder of the night was miserable and we did not sleep well after that unpleasant encounter. Carla at the front desk could have simply called the room and reminded us about moving the bikes, but instead she chose to call the police on hotel guests for such a petty matter. The next morning we spoke to the gentleman at the front desk who told us he had heard about what happened and that we had been asked to move the bikes multiple times. This was not the case at all , it had only come up once as described above. Our experience at the hotel was completely ruined by Carla and her decision to bring police into what should have been a simple matter. If this is how they treat Hilton Honored guest members I'd hate to see how they treat non- members. Talking to the manager Julie did no good. :-( read more