I'm on the road 200+ days a year. Almost all Hilton properties…read more So the building and amenities: fairly similar. But this place has an amazing staff. Lauren, and Omar and everyone I dealt with were above and beyond the best. Friendly and concerned about the guest and genuine. I typically stay in Wilmington because the proximity to where I work is 15 minutes closer. But I'll enjoy the extra drive to be treated so well. Well done, Home2Suites. What a great staff and stay. I will be back.

The rooms are dirty, they never have hot water !! Very disappointed with my stay!! Don't stay here…read more!! Also lobby is small and looks outdated ..

Just needed a place to stay & shower. Covid precautions were implemented well…read more Breakfast was minimal due to CDC guidelines. Grab and go items: packaged muffins, water, juice, yogurt, snack bars. Coffee & Tea is via your room coffee machine. Front desk staff is courteous as well at this location. *****Parking is adequate. I do SUGGEST that if you have a hitch, towing or a larger bus/RV that you access the parking area via the Lancaster Pike/Bus30 entrance and enter through the back. The front entrance off Rte100 is VERY STEEP and you may bottom out. I noticed a few divots on the hill where hitches have dragged.

Room was outdated and a light waa blasting thru windows all night. There wasn't a curtain to…read morecurtail it. I was charged 50 dollars in case of damage and for vending food I never even bought. Was told it'd be refunded when I checked out.. It was not. Called twice and gm said wait until after holiday etc. I did what he asked and bam, just like I knew it, was charged 70.83. May not seem alot to many but that's a gas tank full. Its the principal of these companies who are like thieves in the night. Same thing occurs with streaming once they hqve your debit card! I deplore cagey. Holiday Inn Express was, no longer is. my favorite hotel but this one waa dingy and dated and tried ripping me off on top of it! Wont be back, evee! Do better and quit stealing and lying from and to your customers. Ps. Left 3 messages with GM and obviously didn't return my call.​

Typical Hampton stay, bed was comfortable, room was clean and stocked with the basic necessities…read more There was a middle school football team staying at the hotel and the kids were loud, slamming doors and running down the halls. Parents need to pay better attention and not rely on the hotel staff to parent their children.

Very disappointed. Checked in for a week. In the middle of my stay they flipped my room and threw…read moreaway my possessions and food in the refrigerator even though i was still checked in and key card worked. No explanation was given. Manager said "they'd open a case to investigate" and weeks later still haven't rectified the situation.

I'm really surprised by the low rating here. I had a business trip that brought me to the area for…read morealmost 3 weeks and I have to say that the staff was absolutely wonderful. A special shot out to the 3 team members that seemed to constantly go out of their way to make me feel welcome and comfortable. Lex, Kaitlyn and Mike - they truly were amazing. They constantly went above and beyond , even placing my meal prep deliveries in their fridge until I got back from work. If work brings me back I'll stay again without question.

Staff was great. The interior is being maintained well as. We did experience an issue with the…read morepeople who were staying above us with a child that NEVER stopped. Not the hotel fault. However, they helped move us and we enjoyed our time. The exterior of the building needs cleaning once the rains finally stop and some flowers I would go back again.

Nice stay. Typical Hampton inn. No real major attractions but a simple reliable hotel. Room was…read morenice, breakfast was good for a freebie. All in a perfect stop for a place to rest for the night. Thanks.

My son's hockey team booked this hotel while in town for a tournament, and our experience was very…read moredisappointing. The staff were unaccommodating to our schedule change and rude to several parents. Everyone on the team was charged different rates, ranging from $170 to $229 per night. Upon arrival, there was an overwhelming air freshener scent that seemed to be masking another odor. The carpets had a lingering cigarette smell, the elevators were splattered with some kind of mysterious liquid, and worst of all, our room reeked of mildew. When I mentioned these issues to the staff, the only response I received was, "Sorry it didn't meet your expectations." This hotel is dirty, and staff is rude I would not recommend wasting your money -- especially for teams or group stays.

Very nice staff. The woman working in the kitchen area, I believe her name was Jazzee, was…read moreoutstanding! She went out of her way to help me enjoy my stay!

See a lot of negative reviews here, but I loved it. Stayed one night in biz travel, checked prices,…read moreFairfield seemed the most reasonable. Greeted warmly by staff, had free cookies, recognized my Marriott status. Room was fine, clean, all ready. Come on, it ain't the Ritz, it's the normal business travelers place. Clean room, decent bed, hot shower.

A few things you should know before going to this hotel…read more First, make sure you get a good room location. The hotel borders both Rt 30 and Rt 202, so that many of the rooms have highway noise. The rooms are using single pane sliding windows, which are old and have some gaps, so sound definitely gets through. The WEST face, however, faces the shopping center and is much quieter. Second, this hotel is pretty dated. The rooms are clean, but they show signs of wear. The windows (as i said before) need to be replaced. Third, the front desk is a single station, and the staff vanished for about 20 minutes when I went down to report my HVAC problem. The hotel staff seems thin - so no coverage - and disorganized. The cleaning crews were great. I was originally put on the 5th floor, facing north (towards 202 at an angle) and I could hear the highway clearly through the window. I had to move rooms, because my original room had an HVAC problem, and the new room on the west side was much quieter. I don't know if I could recommend this hotel again, due to it's age and location. YMMV.

Not good. Extremely outdated. Weird smell in room (5th floor sheraton club room) no hot water in…read moreshower!!! Front desk said they could have us use another room to shower. Here for a work trip so no time to dilly dally. Old mushy beds. Do NOT stay here

Riddle with bedbugs in room 224 when I complained to corporate I was kicked out at 11:00 pm…read more I'm a 60 year old veteran. This is 100% shameful

Absolutely awful. Showed up and they wanted to charge me $150+ in fees that wasn't on my receipt…read morewhen I paid taxes and fees online to book the room ahead of time. So I get there around midnight and told her I'd like to cancel after she told me she would need another $150 and she said that's fine she will allow it I just need to call booking and cancel which I did and then booking would contact them and they would tell them to issue refund which is where the problem came. Booking contacted the property and they told booking that I was a no show to my appointment and that I never spoke with anyone, when on 3 different occasions spoke to employees of the hotel and the Manager of guest relations. -CORRON HOVINGTON

So I just stayed here from 04/25/2026 through 04/27/2026. I read the reviews after staying and…read morechecking out. I had to click on a few "helpful" and "thanks" tabs, as I am concurring with some of their grievances. First of all, I think a few things have been fixed but not all. Let state what I've observed: First and foremost; the drug addicts/users at the side exit. Which I thought was the entrance after not realizing the main entrance was where I previously parked in front of. They were smoking weed and cigarettes. 1. The elevators were dirty and some malfunctioned. 2. When I checked in, there were a lot of staff members behind the counter, all of whom acted as if they were at the lounge, chatting and ignored customers. I had to scream to get their attention just to check in. 3. I had a room with 2 beds and yet they only put one tiny bottle of shampoo, one tiny conditioner. 2 tiny soaps. Like seriously! 4. The suspicious persons roaming the back areas of the hotel. I'd say, once again, drug addicts. I requested a very quiet floor. Yes, it was quiet... but when I was heading to my room, I noticed a lot of empty rooms, unmade beds, wide opened doors... all I would say is, more rooms for the junkies to come in and use. All they have to do is have one person stay in and close the door behind and free room to use whatever and then make the rest of the world uncomfortable. This is my first time seeing a hotel, with wide opened doors like that. Not one, or two, but about 6 rooms for sure that were opened. One of the corners had a Ring indoor camera. The older model of the one I have at home, hanging on the ceiling. I didn't know this hotel was like this bad. And I booked it via Airbnb. The way it's listed on Airbnb , it seemed like a regular home... until you book it and all... my problem was, I didn't do more reading on the listing. After I booked it, I was also too lazy to cancel it. But a day before, a week before, I tried to look for other homes on Airbnb and some only allowed 3 nights stay or unavailable. So I stuck with it. Just crap!

When I say I am beyond pissed with this location, I mean it! There is absolutely no excuse for the…read morecondition of this so-called hotel. I have never stayed somewhere so filthy, low-grade, and completely misrepresented compared to what they show online. My husband and I booked a night here just to get away and celebrate our 10th wedding anniversary -- and it turned out to be an absolute nightmare. When we arrived, I tried to stay positive based on the price, thinking maybe it wouldn't be too bad. I was dead wrong! The bed was uncomfortable, the walls were paper-thin, and the room next to us was beating and blasting music all night long -- so badly that I had to call the front desk twice at 1:36 a.m. The floor had candle wax hardened into the carpet, showing no one even bothered to properly clean the room. The bathtub was disgusting, with someone else's hair still in it. Absolutely vile. The manager was conveniently nowhere to be found when I asked for an immediate refund, and to this day, I am still waiting for a callback. That alone tells you everything you need to know about how they handle complaints -- they simply don't care. It gets worse: even the TV didn't work! In the middle of watching a show, the signal completely dropped and never came back. Restarting the TV didn't help. Whether it's a bad cable service or broken equipment, it's false advertising to claim you offer TV service when you clearly can't deliver. Every basic amenity they promised was either broken, dirty, or subpar. The smell of the room was horrendous -- a nauseating mix between cheap cleaning chemicals and bug spray. I still feel sick just thinking about it. The conditions of this property are not just bad -- they are a serious violation of hospitality industry standards and basic health regulations. There are laws and regulations hotels are required to follow to maintain sanitary, safe, and functioning environments for guests. This hotel did not meet a single standard. It is unsanitary, unsafe, unprofessional, and should be reported and investigated immediately. They clearly prioritize making a quick dollar over guest safety, comfort, and experience. If you care at all about your health, your money, or your peace of mind, DO NOT stay here. Spend a few extra dollars and go somewhere that actually respects its guests and takes pride in their property -- because this place is an absolute disgrace.

(2.50 stars) The Inn At Chester Springs is a pleasant motel and small conference center. Both the…read morefront desk and housekeeping are capable and friendly. The location of the Inn is convenient, and there are plenty of retail and dining options nearby-- although the on-premises restaurant, Arthur's, isn't bad. The rooms are clean, television channels are lacking and both hot water supply and pressure can be an issue around morning shower time.