The rooms are dirty, they never have hot water !! Very disappointed with my stay!! Don't stay here…read more!! Also lobby is small and looks outdated ..

We've had worse hotel stays, and we've had better…read more Hot water was in short supply and sleeping was uncomfortable with the a/c shutting off at night. Additionally, for a masonry building, noise from the floor above was disturbing. Otherwise the property is clean and modern but shows signs of neglect including bad bearing noise coming from hallway HVAC and tiles falling off around perimeter walls.

I had a great stay here. When we checked in, there was a nice cocoa bar for guests. The room was…read morespacious and comfortable. There was only an outdoor pool, so I wasn't able to use that. The free breakfast in the morning was great and included a waffle maker and one of those pancake makers along with yogurt, fruit, eggs, etc., so it actually made for a filling and diverse breakfast option. Overall, no complaints.

If I could give this place a negative thousand I would. We stayed from Wednesday to Sunday and…read moreasked no less than 10 times to have our room and no one came. Next the water stopped working and we were not notified until we went to use the shower. Next we had to call the front desk as the football game Sunday was only on in the lobby and not in the room. I will NEVER come to this hotel and tell everyone I know to stay away from this place. Then to top if off when you call to make the reservation they do not mention the $50 a day incidental fee. Stay away, this place sucks

Came in for three nights to visit family. They were very friendly from top to bottom. We did book…read morewith a third party website and the front desk were diligent in getting it logged into my Hilton rewards account. The hotel is a bit older but clean and well maintained. It was well priced for the accommodations. It was around 70-80 dollars per night. The only things that knocked it to four stars was the breakfast buffet was the typical breakfast buffet from the COVID era that is sort of terrible. Bare minimum quality. Also, they were texting about our stay to check on us. We told them everything was great, except we could use 1-2 extra pillows. We got back about 6 hours later, no extra pillows. Why text and check on us without any follow through? At that point, don't even check on me. I rarely ever request anything. I felt it was a miss by the "assistant GM" texting me. I would stay again though based on quality to value ratio.

Typical Hampton stay, bed was comfortable, room was clean and stocked with the basic necessities…read more There was a middle school football team staying at the hotel and the kids were loud, slamming doors and running down the halls. Parents need to pay better attention and not rely on the hotel staff to parent their children.

Staff was great. The interior is being maintained well as. We did experience an issue with the…read morepeople who were staying above us with a child that NEVER stopped. Not the hotel fault. However, they helped move us and we enjoyed our time. The exterior of the building needs cleaning once the rains finally stop and some flowers I would go back again.

I'm really surprised by the low rating here. I had a business trip that brought me to the area for…read morealmost 3 weeks and I have to say that the staff was absolutely wonderful. A special shot out to the 3 team members that seemed to constantly go out of their way to make me feel welcome and comfortable. Lex, Kaitlyn and Mike - they truly were amazing. They constantly went above and beyond , even placing my meal prep deliveries in their fridge until I got back from work. If work brings me back I'll stay again without question.

Nice stay. Typical Hampton inn. No real major attractions but a simple reliable hotel. Room was…read morenice, breakfast was good for a freebie. All in a perfect stop for a place to rest for the night. Thanks.

My son's hockey team booked this hotel while in town for a tournament, and our experience was very…read moredisappointing. The staff were unaccommodating to our schedule change and rude to several parents. Everyone on the team was charged different rates, ranging from $170 to $229 per night. Upon arrival, there was an overwhelming air freshener scent that seemed to be masking another odor. The carpets had a lingering cigarette smell, the elevators were splattered with some kind of mysterious liquid, and worst of all, our room reeked of mildew. When I mentioned these issues to the staff, the only response I received was, "Sorry it didn't meet your expectations." This hotel is dirty, and staff is rude I would not recommend wasting your money -- especially for teams or group stays.

See a lot of negative reviews here, but I loved it. Stayed one night in biz travel, checked prices,…read moreFairfield seemed the most reasonable. Greeted warmly by staff, had free cookies, recognized my Marriott status. Room was fine, clean, all ready. Come on, it ain't the Ritz, it's the normal business travelers place. Clean room, decent bed, hot shower.

Hotel is in a great location right near the parkway and there are plenty of shops and restaurants…read moreclose by. Plenty of parking and the area looks safe. I checked in and was treated very nicely by the staff and the room was ready very quickly. The room looked good, but discovered an ant on the desk as soon as I sat down. Then I discovered the microwave didn't work. Ok, no big deal. The last straw for me however was when I went to take a shower - there were a ton of ants in the bathroom. I called down and asked them to switch rooms, they apologized for the inconvenience and gave me a new room. Second room was nice, with no ants. Bed was comfortable. Not the best experience but I appreciate the fact they tried to make up for it. I'm a Marriot Bonvoy member so in compensation they gave me a bunch of bonus points.

As a loyal Marriott customer, I was very disappointed with this stay. The property is clearly…read moreoutdated and in serious need of renovation. The mattresses were old and uncomfortable and did not reflect the quality and standards we typically expect from Marriott. More concerning, however, was the lack of consistency in delivering the amenities that were advertised. The club lounge was posted to open for breakfast at 6:30 a.m., which was important to us because we were traveling with athletes who needed to eat before leaving for a tournament. Unfortunately, the lounge did not open until 7:30 a.m., at which point we were already departing. Similarly, the bar was advertised to be open from 4:00-6:00 p.m. When we inquired at 5:00 p.m., we were simply told that it would not be opening. When we raised these concerns with the manager, rather than acknowledging the issue or apologizing, we were met with a dismissive and unprofessional response. His tone and demeanor showed a complete lack of empathy for the inconvenience we experienced, and he repeatedly told us we were being "nit picky." He also made sure to mention that he had left a career as a surgeon to move into hospitality, which only made his lack of bedside manner all the more striking. He repeatedly cited the need for a major renovation. While I agree the hotel desperately needs updating, renovations have nothing to do with honoring posted operating hours for the club lounge and bar or providing the level of service guests expect. Physical renovations are needed, but so are improvements in communication, accountability, and customer service. Unfortunately, this stay fell well below the standards I have come to expect from Marriott.

I was on floor 2 and there was this odd man walking down the hallway with a bat . And when the…read morepool was supposed to be closed there were many people in the pool and the front desk was not doing anything at all . In the hallways it was also very loud with young kids running around and yelling in the elevator there were scratches on the metal door .

Riddle with bedbugs in room 224 when I complained to corporate I was kicked out at 11:00 pm…read more I'm a 60 year old veteran. This is 100% shameful

Absolutely awful. Showed up and they wanted to charge me $150+ in fees that wasn't on my receipt…read morewhen I paid taxes and fees online to book the room ahead of time. So I get there around midnight and told her I'd like to cancel after she told me she would need another $150 and she said that's fine she will allow it I just need to call booking and cancel which I did and then booking would contact them and they would tell them to issue refund which is where the problem came. Booking contacted the property and they told booking that I was a no show to my appointment and that I never spoke with anyone, when on 3 different occasions spoke to employees of the hotel and the Manager of guest relations. -CORRON HOVINGTON

So I just stayed here from 04/25/2026 through 04/27/2026. I read the reviews after staying and…read morechecking out. I had to click on a few "helpful" and "thanks" tabs, as I am concurring with some of their grievances. First of all, I think a few things have been fixed but not all. Let state what I've observed: First and foremost; the drug addicts/users at the side exit. Which I thought was the entrance after not realizing the main entrance was where I previously parked in front of. They were smoking weed and cigarettes. 1. The elevators were dirty and some malfunctioned. 2. When I checked in, there were a lot of staff members behind the counter, all of whom acted as if they were at the lounge, chatting and ignored customers. I had to scream to get their attention just to check in. 3. I had a room with 2 beds and yet they only put one tiny bottle of shampoo, one tiny conditioner. 2 tiny soaps. Like seriously! 4. The suspicious persons roaming the back areas of the hotel. I'd say, once again, drug addicts. I requested a very quiet floor. Yes, it was quiet... but when I was heading to my room, I noticed a lot of empty rooms, unmade beds, wide opened doors... all I would say is, more rooms for the junkies to come in and use. All they have to do is have one person stay in and close the door behind and free room to use whatever and then make the rest of the world uncomfortable. This is my first time seeing a hotel, with wide opened doors like that. Not one, or two, but about 6 rooms for sure that were opened. One of the corners had a Ring indoor camera. The older model of the one I have at home, hanging on the ceiling. I didn't know this hotel was like this bad. And I booked it via Airbnb. The way it's listed on Airbnb , it seemed like a regular home... until you book it and all... my problem was, I didn't do more reading on the listing. After I booked it, I was also too lazy to cancel it. But a day before, a week before, I tried to look for other homes on Airbnb and some only allowed 3 nights stay or unavailable. So I stuck with it. Just crap!

When I say I am beyond pissed with this location, I mean it! There is absolutely no excuse for the…read morecondition of this so-called hotel. I have never stayed somewhere so filthy, low-grade, and completely misrepresented compared to what they show online. My husband and I booked a night here just to get away and celebrate our 10th wedding anniversary -- and it turned out to be an absolute nightmare. When we arrived, I tried to stay positive based on the price, thinking maybe it wouldn't be too bad. I was dead wrong! The bed was uncomfortable, the walls were paper-thin, and the room next to us was beating and blasting music all night long -- so badly that I had to call the front desk twice at 1:36 a.m. The floor had candle wax hardened into the carpet, showing no one even bothered to properly clean the room. The bathtub was disgusting, with someone else's hair still in it. Absolutely vile. The manager was conveniently nowhere to be found when I asked for an immediate refund, and to this day, I am still waiting for a callback. That alone tells you everything you need to know about how they handle complaints -- they simply don't care. It gets worse: even the TV didn't work! In the middle of watching a show, the signal completely dropped and never came back. Restarting the TV didn't help. Whether it's a bad cable service or broken equipment, it's false advertising to claim you offer TV service when you clearly can't deliver. Every basic amenity they promised was either broken, dirty, or subpar. The smell of the room was horrendous -- a nauseating mix between cheap cleaning chemicals and bug spray. I still feel sick just thinking about it. The conditions of this property are not just bad -- they are a serious violation of hospitality industry standards and basic health regulations. There are laws and regulations hotels are required to follow to maintain sanitary, safe, and functioning environments for guests. This hotel did not meet a single standard. It is unsanitary, unsafe, unprofessional, and should be reported and investigated immediately. They clearly prioritize making a quick dollar over guest safety, comfort, and experience. If you care at all about your health, your money, or your peace of mind, DO NOT stay here. Spend a few extra dollars and go somewhere that actually respects its guests and takes pride in their property -- because this place is an absolute disgrace.

(2.50 stars) The Inn At Chester Springs is a pleasant motel and small conference center. Both the…read morefront desk and housekeeping are capable and friendly. The location of the Inn is convenient, and there are plenty of retail and dining options nearby-- although the on-premises restaurant, Arthur's, isn't bad. The rooms are clean, television channels are lacking and both hot water supply and pressure can be an issue around morning shower time.