We concur with the online consensus... Kona Kai is one of the best! Great location in Key Largo!…read more Super friendly staff ... Kathryn was da bomb! So helpful with insider, local info! Our room was newly remodeled, everything first-rate, super comfy. Lush, tropical grounds, fun gallery in the office, botanical gardens Lon grounds! We needed a late check out, no problem! An awesome place to stay, reasonably priced, great staff! Highly recommend!

First the plusses: beautiful and private setting. Meticulously manicured grounds. No young children…read moreyelling and splashing around in the pool. Pristine tennis court/pickleball court. Friendly staff. VERY QUIET....nice list of suggested places to eat. Some minuses: Kayaks are missing the "snap in" backs (pretty annoying for a longer paddle) and the gear has seen better days. The Guava room has zero counter space in the miniscule bathroom, and the two tiny nightstands don't do much but hold lamps. No microwave, one tiny rickety luggage rack that barely supports a small carry on. You can't buy a soft drink on the property or anything like snacks or sundries so make absolutely sure you have everything BEFORE you settle in. Maybe other rooms are different... That's it. You have to decide what you value more when staying here. I'd give it 3 stars based upon my preferences vs. the nightly room rate.

We recently stayed at Baker's Cay Resort Key Largo, part of the Hilton collection, over winter…read morebreak. As Hilton Gold members, we were fortunate to receive a small room upgrade at booking, which we definitely appreciated. Let me start with the highlights the resort amenities are wonderful, especially for families. There were plenty of complimentary activities for kids during the day, and even fun nighttime events like dancing that were adorable and well thought out. It truly felt family-friendly, and there was always something going on to keep everyone entertained. The cutest was Santa pics with cookies and milk! The staff was attentive and kind throughout our stay, and honestly, that goes a long way. Great service can elevate an entire experience, and they really delivered on that front. That said, at nearly $1,000 per night during peak season, I did expect the facilities and rooms to be in better condition. The property has so much potential, but parts of it felt a bit rundown for the price point. The rooms could use some attention and deeper cleaning. I completely understand that this is a beachfront resort and sand is inevitable however we noticed quite a bit of sand throughout the room, even on the bed when it had been freshly made. I've stayed at other beach resorts where housekeeping was a bit more thorough in that regard. However nothing crazy but cleanliness is big in my book. One morning, there was also a cockroach at the coffee cart. My husband reported it right away to the front desk. The next few mornings the cart wasn't out, and I'm assuming they were addressing the situation, which I appreciate but it was still a bit off-putting. The on-site restaurants were good not extraordinary, but enjoyable and I felt the pricing there was fair considering it's a resort property. Overall, we had a great experience. The resort has incredible potential, and with a little more attention to upkeep especially considering the premium nightly rate it could easily be a five-star stay. The friendly staff and activities made a big difference.

Do not expect anything special. No concierge level, no decent free coffee service and when you buy…read moresomething such as food and drink there is a 20% service charge and high prices to begin with. And don't forget the tax man as he is expensive as well. We had coffee from the coffee truck in the lobby and for a regular coffee and a latte it was $21 with the fees. 2 drinks at the pool was $42 with the fees and 2 apps from the bar last night was $50 with a $5 tip. Total rip off for what you get. We have stayed at Hiltons in 16 countries including the Grand Wailea Maui and have never seen these types of numbers. 10+ years as a Diamond with Hilton and this is a shameful experience. It would be different if the rooms made up for it but they are no better than a redone drive up motel as it is noisy all night long with halls open to the parking lot.

I loved this place so much. I live in Miami and have stayed at a lot of the resorts in Key Largo…read morefor mini vacations and this is definitely one of my new favorites. My friends and I had an amazing weekend here lounging by the pool, paddling with the kayaks and paddleboards they offer, and eating at all the amazing restaurants they have within walking distance. I was a little skeptical at first when I realized they didn't have a bar and didn't offer breakfast, but it ended up being a blessing cause we brought what we liked to drink and ate all the amazing local food without having to get in the car. The room was HUGE and we loved that it had two bathrooms, everything was so luxurious and the showers were amazing. The beds were super comfortable (my other friend slept on the Murphy bed and said it was great). The pool was big enough that we were able to have privacy if we wanted or socialize with the other guests if we wanted. Everyone was nice and we had a great time talking to the other guests. The pool was gorgeous and the view was amazing! Don't miss out on this gem.

The people are incredibly nice and helpful, and the beach/pool is great. On the other hand, the…read moreWiFi flat out doesn't work, and the shower handle is completely messed up (cold is lukewarm, hot is freezing, middle is burning hot?) I would give it a 3.5/5 if I could, but unfortunately it rounds down to a 3

Playa Largo is the kind of place you plan to visit once and then accidentally keep coming back to…read moremostly because of Helen. Our waitress was an absolute legend. Friendly, hilarious, lightning-fast, and somehow knew exactly what we wanted before we did. Is she psychic? Possibly. The food and drinks were on point, the vibe was beachy and fun, but Helen took the whole experience from "great night out" to "I'm telling everyone I know about this place." If you're lucky enough to get her as your server, buckle up you're in for top-tier service and a lot of laughs. 10/10 would return. 11/10 if Helen's working!

Long time Marriot member and the first terrible experience I've had. Currently staying in a suite…read moreat Playa Largo and they seem severely under staffed. There is only 1 bartender at the large bar at the pool/beach, with like ~40 chairs, as well as servers bringing drinks to the hundreds of folks on the beach. The servers literally yelling at the bartender to hurry up while everyone at the bar is fighting for his attention. Time to get a drink ~40 minutes. At the front desk, they have 2 employees helping with lines of 10+ people waiting for help. All phone calls to guest services and the concierge are ignored, as they explained, because they are too busy. The restaurants are also too busy to pick up the phone, so after being on hold for 30 mins, we walked over to make a reservation. When we arrived for dinner, they had lost the reservation and told us we should have called...despite then admitting they aren't picking up the phone because its too busy. They told us they couldn't seat us or otherwise help us, and to go somewhere else for food. Which seemed rude and unnecessary. Overall, the staff seem really stressed and need some support. Come on Marriot, please hire a few folks to help run this beautiful property.

The Bungalows felt like a piece of Paradise. When you first…read morearrive, you are greeted by valet staff. Parking is free if you brought a car. We chose to rent and drive from the airport because we had a trip to Key West planned. It's about a 90 minute drive from the airport so, an Uber would have been pretty costly. The valet takes care of your luggage and places it on a golf cart while you check in. The check in process took about 10 min. The front desk staff wasn't super friendly but they weren't rude either. They are supposed to offer you a drink, but we were not offered one by our receptionist while the couple next to us were offered one. No biggie. One thing to note: when you book, 50% is due. Then the other 50% is due thirty days prior to your arrival if you switch your source of payment, they charge you 10%. That same card has do be used for gratuity or add ons. Keep this in mind when you plan. Also, they put a $100/day hold on your card when you check in. After check in, the valet takes you on a tour of the property and then brings you to your room. You'll want to have cash for gratuity for the valet. The Bungalows themselves are gorgeous and offer an outdoor area and outdoor shower. I don't think the beach view bungalows are worth the upgrade. After that, you're on your own for the most part. They schedule your dinner, but other than Bogie and Bacall, they are pretty flexible. Fish Tales is the main restaurant. They offer a four course meal. The food was great. I wouldn't say "amazing" but really well done. The service is impeccable. This is an all inclusive bur gratuity isn't included. This was annoying and probably my biggest complaint. At the end of your meal you are handed a check of all you consumed with a recommend range of gratuity. You put in what you want to leave and sign it and leave. The issue is, it's hard to keep track of how much you're spending. So if you're on a budget, that can be a problem. At night everyone gathers around the tiki bar to enjoy the entertainment. There is only one bad and it fills quickly. The bartenders are also filling drink orders for the pool, and in some situations, Sea Seniors next door. You can also order food at the tiki bar if you choose. It's basic bar food and pizza but quite delicious. There is live entertainment daily from 11-11. There was trivia one night, and karaoke another. But there were no real events offered. In the mornings everyone heads to Fishtales for breakfast. There is a good variety of choices, including a buffet. They do not change it up at all though. So it can get a little boring day after day. They also have a mimosa and bloody Mary self serve bar. Pro tip, bring your own yeti and take two plastic cups of minosa and some ice and put them in your yeti for the pool. There are no drinks served until 11 am at the pool which was pretty odd in my opinion. The tiki bar also doesn't open until 11. It was off season but I will say that the pool didn't really get busy. There are two pools. Ok is a zen pool with little cabana beds. It's more quiet there but the main pool was described as the party pool and he was really chill too. There are about 12 pairs of lounge chairs and umbrellas and two big cabanas with couches. It didn't seem like there would be enough but it ended up to be plenty. We w They have servers come around the pool but it takes quite a bit to get your drinks so pack your patience. They also give you a bill at the end with what you ordered and suggested gratuity. It was easy to forget and just leave so I hated this process. I would have rather been charged a daily gratuity to be split between the staff but that's not what they want to do. Bogie and Bacalls: you get a free night there if you stay for more than 4 days. If you don't it's $300 plus gratuity. This was their high end restaurant and it wand spectacular! You get a ton of food and premium drinks. Expect to tip about $100 here. There is an indoor bar/speakeasy called Hemingways. This is not included in your stay. It's premium cocktails and liquor. There is also the "Family Room" which is a giant indoor/outdoor game room. There are no servers there. If you have a yeti, you could grab a few drinks from the tiki bar and keep it cold. There is a huge TV so we were able to watch the USA game on it with a few other guests. I chose to get a massage. It's a beautiful area of the park but there's no way that 50 min massage was worth $300 + 22% gratuity. They offer water activities. No one was using them. There are some other ads ons but very few guests chose to do them. Overall this is a wonderful, very chill spot and I can see why many guest come back year after year. I wish there were more dining and bar options, and more events offered. The cost was pretty high for what they offer. But we had an amazing time and I'm so glad we did it!

Great location from MIA Great rooms…read moreGreat food...try the burgers at Bogies Bar Great pool Wonderful drinks MOST of the staff was outstanding Our waiter from Bulgaria- outstanding The hostess/pool server wonderful Some of the staff are only interested in the tips. Their gratuity program is horrible During the day...some of the staff will ring the bell and not wait! I was sleeping Given the price per night...included the tips!

Great stay in this small waterfront inn. We chose one of the beachside cabana rooms. The cabana…read moregave us a nice space to hang out, particularly because we experienced some rain. Lovely setting, ample places to relax including several high quality hammocks. Nightly snores and morning coffee and muffins were nice touches.

This place is a hidden treasure between Islamorada and Key Largo. The property is in a great spot…read morein the water. It has that old Florida Inn type of charm. The pool was nice ( heated) , they had kayaks and paddle boards, bon fire s'mores at night. Also, fresh baked muffins on your porch every morning when you wake up and coffee bar out by the water. Was a fun stay and we really enjoyed. The folks here go out of their way to make everything perfect. Would def stay here again

I thought the room was really nice in a retro kind of way. Full kitchen which was wonderful and…read morethe property is pretty and well maintained. Con: Our room had a furon and no extra sheet or blanket.

- Disappointing Stay, Misleading Photos, Poor Response from Management…read more My wife and I stayed in the La Palma Suite for her birthday getaway. We chose this property based on the photographs shown online and the overwhelmingly positive reviews. Unfortunately, our actual experience was very different. The biggest issue was that the room we received did not reflect the condition portrayed in the photos. While it appears the property may have been renovated years ago, much of what we found showed significant wear and deferred maintenance. Some of the issues we encountered included: * A bed that creaked loudly with virtually any movement, making it difficult to sleep. * Shower water that never became truly hot and had very low water pressure. * Mold or mildew buildup visible beneath the sink rim and inside the sink overflow opening. * Rust and corrosion on bathroom fixtures. * Upholstered furniture that was stained, worn, and damaged. * A closet door that would not properly close because it was off track. * Exterior areas that looked noticeably different from the photographs used in advertising. * General cleanliness and maintenance concerns throughout the suite. After reporting the bed issue, management acknowledged the problem and offered to move us to another room with a new mattress. We packed our belongings and prepared to move. However, before the move could occur, the replacement room was reassigned to another guest. We were later informed that because we had not responded quickly enough, the room was no longer available. What disappointed me most was not simply the condition of the room, but the lack of meaningful resolution after management recognized there was a problem. Once a room change was offered, I believe it should have been held until direct contact was made with the guest. To be fair, my wife and I still enjoyed our time in the Florida Keys and had a wonderful birthday celebration. The location is beautiful. However, the accommodations themselves did not meet the expectations created by the property's marketing photographs, and management's handling of the situation left us disappointed. I encourage future guests to look carefully at recent traveler photos and ask questions about the current condition of the specific room they are booking before making a reservation.

We made the drive down from Tampa, and arrived late afternoon. Guy checked us in and walked us…read moredown to Beach House 6. Steps away from the water, so nice to have coffee and breakfast at our little table in the mornings. The room was neat and clean, though could use ceiling fans to circulate the air. Kitchen has a sink, microwave, coffee pot and fridge. We brought our own Keurig to make coffee though. Quiet, old Florida vibe. Friendly people. Free breakfast on site. We drove to Publix to get supplies to make sandwiches for lunch and frequented local restaurants for dinner. We would stay again.

Great location, little noisy of you get the room closed to highway (#14 I did) …read more Room clean with nice bathroom. Small sand and dock with chairs. Outside minimal but for the price 10/10

We had a fantastic time! Think laid-back Keys "glamping" vibes -- cozy cottages with kitchens,…read moreright on the water. It feels like a retro camp resort in the best way. They offer complimentary kayaks and paddleboards for guests, and we squeezed in a morning paddle before checkout -- we saw so many manatees! It's not glamorous, but that's exactly the charm. It's authentic, relaxed, and unpretentious. There's a great variety of accommodations, from cottages to RV's to rent, making it perfect for families or anyone who loves a kitchy, waterfront escape.

We stayed here for a wedding in the sea breeze trailer and it was such a nice experience. The…read moreambience is very campy with the animals statues and neon lights everywhere I loved it. If you're looking for a classic keys stay, come here.

I attended a wedding at ABR, the place was beautiful and except for the haughty Russian…read morePhotographer, the staff were friendly, helpful & obviously caring about guests! Staff member Samuel especially, went above and beyond by finding, & turning in my 'Scrip. "Wayfarers", saving me hundreds in replacement cost. I'll return here!

We spent a lovely time at Atlantic Bay Resort and hated to leave! The office staff were very…read morefriendly and accommodating. We stayed in one of the well appointed cottages. Squeaky clean including the kitchen area and bath, always my two biggest concerns. The cottage had a very comfortable king size bed. We enjoyed the dining table because we like to play cards in the evening. The outside areas were very clean and well manicured. The loungers, chairs, everything was spotless. Our last evening we came back from dinner to watch the sunset. We found they had raked the sand by the beach. Over the top! I would highly recommend this well appointed, clean, friendly resort. Classy, quiet and relaxing. 5 stars and we will be back!