Waited 3 hours for the room to be ready because the staff "called out sick". I feel really bad for…read morethe front desk staff at this place - they have top deal with a lot of mistakes. We requested a daily room clean - never happened. The staff I met were great - but the management and support staff were just missing in action. I don't stay often in a Hilton and this is a prime example why.

I stayed at Holiday Inn Milwaukee - Brookfield, an IHG Hotel (just half a mile from I-94) one night…read morewhile passing through Wisconsin on a road trip. I spoke with a nice lady named Mimi when I was a few hours out and she assured me I would have a room when I arrived later in the evening. She reserved a room for me with just my name. When I arrived, Mimi was gone but another nice lady named Aloha was at the desk. She said there was no reserved room for me but that she could accommodate my needs. In fact, she was very kind and attentive; and after working on her computer about 10 minutes, I had my room key card in hand. This is where the issues began. Although everyone I spoke with during my stay was very pleasant and apologetic for the issues, I continued to deal with problems getting into my room (three trips to the front desk, which was quite a walk). Finally the third key card worked to unlock my door. I stayed put in my room after that because I was afraid I'd be locked out again. The room was a nice size and looked clean and neat enough but there was only one trash can so I had to move it to a central location to keep from walking from one end of the room to the other when needed. I did not ask for another one since I was only staying overnight. Furthermore, only one set of outlets near the bed worked. I'm glad I noticed when I plugged in my phone otherwise I would have been very disappointed with a dead device next day. I did notify the front desk about this issue. Also, the weather stripping around the door was missing so I could hear other guests coming and going, coughing and hacking and talking all night. Next morning, I requested a late checkout but the maid still entered my room despite my putting the door hanger out. Not okay! Overall, I'm glad I stayed only one day. I will not be back.

Enjoyed our weekend stay. Gorgeous lobby, large suites, decent and free breakfasts. Beds were just…read moreokay; I wished they were more comfortable. My only disappointment was that the Yelp business photos showed a hot tub and I was so excited to use it, but I learned they removed the hot tub many years ago. The front desk attendant mentioned they had asked to have those photos removed, and apologized for the confusion.

Very nice property, clean and well maintained. Really lovely staff…read more The only downside was the evening reception. Instead of allowing guests to use them at the bar or table, they directed us to a long line to redeem them. Hard pass.

We were a party of 17, 4 rooms visiting Wisconsin for the first time. I'm am so glad we chose this…read morehotel. Sophia, the lady at the desk was very, very helpful. We needed 4 rooms and she went above and beyond to get us our rooms on the same floor and as close to each other as possible. The rooms were NICE and COMFORTABLE; typical 2 queen size rooms. The breakfast was delicious as well. If ever, we're in Wisconsin again, we'll most definitely consider staying here again. We had a great experience here.

Holiday Inn Horror Story. On 1-30-25 my GF and I checked into this hotel and was given room 421 at…read morethe Brookfield/Waukesha location. At about 8:30 am, on 1-31-25, I was awaken by bugs crawling on me. I was so afraid, I nearly ran into a wall in an effort to escape the conditions and had chest pain as a result. When I addressed the front desk staff, he promised me a new room. My GF and I were forced to wait in the lobby with our luggage for nearly 30 minutes. Dan (desk staff) promised the manager would be in soon to address the matter. After about 10 minutes more, I was tired of waiting for her and just wanted peace and sleep so I left the hotel for an exhausting 3 hour drive home. Dan promised she would call as I left my personal cell# and email. The manager, AMY never called or emailed. I called her 2 weeks later on (2-14-25) and she belittled my concern and said something to the effect of, "I may have bugs at my house." I'm now on sleep medication due to the trauma of the entire event. I also have a counseling session scheduled for 3-18-25, to help me cope with the mental and emotional trauma endured. Horrible service and poor living conditions. #BUGS #UNPROFESSIONAL #LIARS #STAY HOME #INSECTOPHOBIA #DISCRIMINATION

Stayed here for a few nights due to a GE Healthcare conference and this was their contracted…read morelodging. This was about 15 minutes to the venue and was the perfect location. Despite the walking distance of the mall, we couldn't walk to it since we were here in the middle of winter. The front desk is so helpful and hospitable. Club lounge access, breakfast vouchers, and 20% off their restaurant included in our stay. Shuttle service was also provided to and from the airport and easily scheduled at the front desk. Rooms were very comfortable. Bed and pillows were perfect. The best part about this stay was the access to the Club Lounge - breakfast served, Happy Hour (appetizers, beer, & wine) included, and dessert all served at different times. Enjoyed the self serve beverage selection fridge (bottled waters & soda). After a long day at conference, we were able to make a plate and bring it back to our hotel room. Clean establishment. Friendly staff. Highly recommend.

We have stayed here several times in the past year; three of our visits were really great. During…read moreone of our weekend visits, a huge snowstorm rolled into the area - we had no problem extending our stay by a day and adding a late check out for the day we were leaving so the roads could be cleared. The front desk and cleaning crew were awesome. The lounge is always nice to use and breakfast has always been pretty good with lots of fruit. Our last stay, we were a little less enchanted. Our room was dirty and the whole hotel seemed dark. We found an empty bottle of FireBall next to the couch (which we joked about all weekend). I love the location of the hotel, very easy to get to.

Absolutely unacceptable service…read more Tonight around 8:30pm, the front desk employee went out of her way to publicly shame me in front of my family over a simple mistake. My 4-year-old daughter and I briefly entered the hot tub without realizing there was a posted rule about age restrictions. That's on me--I had no issue being told to leave. What is completely unacceptable is how this employee handled it. Instead of calmly explaining the rule, she chose to lecture me, saying I lacked "common sense" and telling me to "do better as a father." This was said in front of my family, including my young child. There is a massive difference between enforcing a rule and insulting a guest. Her behavior was rude, unprofessional, and completely out of line. If this is the standard of customer service here, that's a serious problem. Train your staff to treat paying guests with basic respect. I won't be returning.

This is the worst place that you could possibly stay as a home away from home if you need somewhere…read moreto stay in between moves find somewhere else to go because they will directly impact the happiness of your life in a find somewhere else to go because they will directly impact the happiness of your life in a negative way. The worst management I've ever seen anywhere

I was in town for an event and was looking for a hotel near my friends house. This was the perfect…read morelocation since they lived in the next city. My commute to stores and restaurants were nearby or the furthest was 20 miles. This hotel is located near the highway, Moreland is also a busy street. However this hotel is connected to 2 restaurants. Champs, which is a sports bar and Wonita, all you can eat sushi and bar. Hotel is big, with spacious parking lot. When entering the lobby, the breakfast room is on the left, stairs by the sitting area, and front desk on the right. Free cookies and coffee all day for guests. The indoor swimming pool and gym is down the hallway. My hotel room was clean and spacious. I enjoyed staying here, no loud party or guests at night. Free breakfast every morning and they will clean your room every third day or as requested.

Day 1: Cleanliness, we checked in around 10pm. After walking around the room, I observed filth…read moreeverywhere. The worst was the (table/desk), there was dark drips on the side and the table was dirty. I wish I took a picture, however my husband sat down to eat when we saw the filth and I quickly wiped it down. The towel shows how dirty it was. Long story short, housekeeping does not know how to clean and sanitize, therefore my husband is picking up disinfectant so I can clean the light switches, remote, door handles, etc. I don't trust them to do it, since they didn't do their job in the first place. Lesson learned, bring disinfectant wipes when checking into a room in the future. Day 2: We realized that our fridge didn't work the night before as everything we had in there was only cool. I called the front desk to replace the fridge as I had an injection I needed to keep cold, his suggestion was to bring it downstairs and keep it in their cooler. Before insurance, the cost is $117,000, sorry but hard pass. I called this morning, no answer 2x's. Finally, in the afternoon I reached the manager, she knew nothing, my request was not filed. I explained I've kept my medication on ice overnight, however we needed a replacement. After 3 hours, no service. My husband had to go down to the front desk. Surprise, surprise... no request. After my husband spoke with them, the replacement was delivered within the hour. Day 3: my husband needed to use the jacuzzi in our room due to a sporting injury (the hotel hot tub did not have jets). He started to notice a brown film while in the tub. The towel picture provided shows what you will encounter if using this jacuzzi.

great staff, clean rooms…read more Food was food and beds comfortable. Kim and Robinson at desk were friendly and helpful.

Double Tree--Brookfield is solidly becoming our "go-to" hotel preference when visiting the area…read more(mostly in February and April for volunteering at some larger events). Rooms are always clean and fresh-smelling, well adorned, and warm-feeling. Beds are always great. The staff is ALWAYS friendly and helpful! The only burp this year was a plugged commode that defied clearing. We were quickly moved next door to a new room. As with most hotels we frequent, the air system vents could be cleaned a bit more often. We are often early launchers for the day so we skip the breakfast options. Good parking. Easy to get back on the main drag. Great location within the Brookfield business area. Tip: If you desire, 1st floor has many rooms with a small outdoor slab patio option, leading into the atrium courtyard.

This place is just COOOOOOOOL. You will NOT regret your stay!! My boss took a bunch of us here for…read morea team building. It has been my favorite hotel stay to date. Make the reservation!

My stay at The Iron Horse Hotel was extremely disappointing, especially for a property that markets…read moreitself as a boutique experience. From the moment I walked in, the lobby was overwhelmed with a heavy, Axe body spray-like scent--so strong it felt like walking through a middle school locker room. I assumed it was temporary and that my room would be a relief, but unfortunately, it was worse. The room smelled musty, like a house that hasn't been aired out in years. To make matters worse, the wallpaper was peeling off the walls, which is unacceptable for a hotel at this level. Beyond that, the overall cleanliness of the hotel was lacking. For a boutique property, I expected a much higher standard, but the space felt worn and not well-maintained. The bed was hard and uncomfortable, and the towels were rough--far from the soft, high-end feel you'd expect. The most concerning part of my stay, though, was waking up at 1:45 AM struggling to breathe. It genuinely felt like a reaction to something in the room--possibly mold or poor air quality. I initially thought I was getting sick, but after spending a few hours away the next day, I felt completely normal again, which makes it hard to ignore the room as the cause. If you have any respiratory sensitivities, be cautious. I contacted the front desk to explain the situation and was told checking out early without being charged for another night wouldn't be an issue. I even offered to return around noon so they could turn the room, but was told not to worry since they weren't sold out. When I returned later that day, there was no note, and the staff refused to honor what I had been told, citing the late checkout time. While I understand policies, the inconsistency and lack of follow-through were frustrating. I also dined at the hotel restaurant, which didn't help the experience. The food was overpriced for the quality--my salad was warm, fries were room temperature, and clearly sat out too long. Dessert was equally disappointing; the lemon tart was buried under an excessive amount of powdered sugar, making it unpleasant to eat. It's honestly a sad day when I transferred to a basic airport hotel--Hyatt Place Milwaukee Airport--and had a significantly better experience. The bed was more comfortable, the towels were actually soft, and even the shampoo and conditioner were noticeably better quality. On top of that, the Hyatt was spotless, which only made the lack of cleanliness at Iron Horse stand out even more. Overall, this stay fell far below expectations. Between the condition of the room, air quality concerns, cleanliness issues, and poor service recovery, I won't be returning.

Town Place Suites in Brookfield is a depressing place to stay. Old, in dire need of a…read morerefurbishing, the only redeeming feature of the rooms are the kitchens. The brown on brown color scheme emphasizes the low cost narrative of the hotel. Everything is designed to be cheap. Bathrooms are uncomfortable, with cheap shower curtains enclosing the tub/shower combination. Our tub didn't drain, and I almost killed myself slipping on the soap residue accumulating in the pond beneath me. I enjoy Scandinavian noir literature and film. They're dark and depressing. Staying at the Town Place Suites in Brookfield is a Scandi-noir reality show.

This is a nice hotel in a convenient location for where I work. The staff is very nice, helpful,…read moreand friendly. I love that there is a kitchen (after spending my work trips in a hotel without a kitchen). Unfortunately, the largest bed is a queen size. I like to spoil myself with a king, but I'll take a queen and a kitchen. The walls are thin, so I do hear phone alarms and muffled voices from the adjoining room. Breakfast I tried once. It was fine, but with a kitchen, I do my own thing. They do have a waffle maker. I have several trips booked here over the next few months.