Stayed from 7/3/16 to 9/17/16-it was my home-it was awful. At check in there was mold on the bathroom ceiling, the exhaust fan did not work, and the bathroom light needed replacing. The light was fixed within the hour but it took a week before the ceiling fan was repaired and they got rid of the mold. The next day there was a flood in the kitchen as the garbage disposal backed up into the dishwasher. Took an hour to clean up the mess. This is a no smoking facility, but smokers don't fret as you have the run of the house and can smoke wherever you'd like. You can impede access to the hotel entrance and blow smoke to your heart's content. You can throw cigarette butts everywhere and you can overflow the garbage can ashtrays by the doors to guest rooms. You can congregate on the patio outside the hotel desk and turn it into a tobacco drug house. Guests have to walk through second hand smoke to enter the hotel. Even better, if you are the hotel assistant manager working the midnight shift, you can sneak out to the patio and light up so you cannot answer the telephone when yours truly calls from his cell phone because his key card doesn't work and has to walk to the front desk to get it reprogrammed. Outside garbage cans are overflowing and garbage on the ground makes it easier for the mice to dine and run away along the side of the building. Don't understand it, but smokers, you seem to have a need to wedge landscaping rocks under the security door to keep it open. Surprise, the door becomes misaligned and the security lock does not work. Took two weeks to repair the door. Vehicles are double-parked on the two-lane driveway in front of the hotel office resulting in traffic jams, but parking here makes it easy for employees working the hotel desk midnight shift. You don't have to even pretend to stop at property stop signs-no one else does. I asked housekeeping to clean my room once per week, instead of daily, and during my eleven week stay housekeeping cleaned my room five times. I received a new excuse each time, with my favorite being that there was a do not disturb sign on my door (NOT). When the room was cleaned, they did not vacuum the carpet, clean the kitchen floor or shower, replace towels, change the bed linen, or wipe down the bathroom mirror. The exercise room is small but functional. There are two treadmills, an elliptical with a broken television screen, and an old stair stepper. The supply of free weights is depleted because guests have borrowed them- permanantly. My favorite is the multi-station weight machine. There are four weight stations but only two pins to operate the weights and one of them is bent. It took several days before the pin was removed. I called Marriott Rewards to complain and after waiting some 45 minutes on hold I explained my litany of concerns to someone who told me they handle reservations and not complaints. What a waste of time. I eventually spoke with customer service and was assured that my complaint would be forwarded to hotel management. A couple of days later I was exercising and needed to remove a stuck weight pin and had the privilege of having the weight stack come crashing down on my wrist resulting in an abrasion and bruise. I chose to work through the irritation and began using the lat machine. The pin became dislodged, the weight stack went one way and yours truly fell off the seat and landed flat on my back. I went to the front desk to file an accident report and the employee told me that he was not trained on how to deal with accident reports. Later that morning I received a call from the hotel manager, who was profusely apologetic. He was now extremely concerned about my well-being. The four previous occasions I complained he gave me a great big Cheshire cat smile and apology and the problems continued. Now I have their attention-an hour later their insurance company called me as they were concerned that I might sue the hotel due to the defective weight machine and injuries. I politely informed them that I had no intention of going for medical care or contacting a lawyer. Had to check out at about 3:30 am to catch a flight and the front desk employee told me that he did not know how to print out a receipt. A couple of days later I called the front desk and requested the receipt be e-mailed to me-no go-more great customer service. After waiting several hours I had to contact Marriott customer service to secure the receipt. Respectfully, I am a Marriott Elite Rewards member and was treated like this. Even if you just check in for a one-night stay, a person should not be treated this way. Here's the icing on the cake. I called Marriott Customer service a second time and was told that the documentation from my initial complaint simply read, "internet issue - resolved." So much for integrity and character - Marriott, I think not. I don't have these problems with Hyatt and Hilton properties.] read more