I woke up in my own bed 1 1/2 weeks after staying in Hiltin Hampton Inn New Bern, NC property with a nightmare from my stay at the hotel. Please improve your fire alarm system to properly wake all guests, practice drills have a plan, communication amongst employees about emergency resposes, update protcol procedures for emergencies. Awakened at ~7ish am on a Saturday morning after a night of partinging I heard the faint fire alarms sounding in the hallway outside my door. I woke up my friend, get dressed, let's go, grabbed my purse at the ready (because I'm a Boy Scout), and made our way down the stairs to the lobby. I was asked by a fellow hotel guest mingling near fresh air why they couldn't just turn off the alarm because burnt toast is no emergency. The alarms were turned off by staff. I walked out the front doors to hear fire trucks approaching. I think my response to the drill was record time. The smell and sight of smoke was gagging. I walked back in the building ahead of fire crews just to check out our service personel (hey I'm old and female). Not funny, but a possibly serious siruation. I took a picture as the response team set up fans to blow outside air into the hotel lobby. My thoughts were open a back enterance and blow the air from the lobby out the front door creating a breeze to evacuate the smoky air. But hey... my dreams are not reality. The firemen finished their job quickly and logged out a book at the managers desk. My friend asked me how I knew what to do so quickly, alert level, and rradiness I had acted. My response... well you can never be complacent. Safety first. Actually, I have had this happen in a variety of hotels. However, Sheraton handled it best. Lights and sound blared in the rooms waking me very starled and grabbing my friend's hand in pitch darkness of the night. We made it down stairs in our jammies and robes, the fire department signalled the all clear and over a loud speaker through the hotel came management stating "All Clear". My dream left me thinking Hampton never gave the all clear, nor did they phone call my room to state the "All Clear". My dream prompted terror and bewilderment and questioned my wanting to ever stay in a Hilton property. The level of safety seemed less than my own home's capabilities. My friend would have kept sleeping through the Hampton alarms. This disturbed me greatly. read more

This place is an active construction site. The workers start early in the morning, so if your flight got delayed and you got in late and slightly jet lagged, you can forget about sleeping in. There is not adequate parking because they have taken up most of the lot with storage containers and heavy machinery (although the VIP parking spaces are not blocked, just not available for you unless you're whatever status). There is no place to fill up a water bottle because they were installing the new fountain (see the exposed wiring in the picture). The fitness center is covered with construction materials, so there's no way to use that. If you had hoped to use the conference room, that's also filled with construction materials, but don't worry, they didn't put a "Do Not Enter" sign, so come on in I guess. There was no one at the front desk for most of the day, which left one of our group waiting for over 15 minutes to check in. Breakfast starts at 6, but the day we left (a Sunday) there was no coffee. I waiting until 6:20 before giving up on that. There is coffee in the room (enough for one person, not two), and they give you a bottle of water when you check in. Look, I understand that the place wants to stay open while doing renovations. Can't let the stockholders take a loss, amirite? But for the SUBSTANTIAL cost of the room, one would expect the amenities that are advertised to be available, or at least to not have to park at the hotel next door and walk across the grass. Six thumbs down. read more

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We recently stayed at this newly renovated hotel, and overall had a great experience. We did run into a small maintenance issue, but Nick went above and beyond to help resolve it quickly. His professionalism and kindness really made a difference and helped keep our stay comfortable and stress‑free. The location was perfect for us--close and convenient to a doctor's appointment we had in the area since we live out of town. We appreciated the clean, updated rooms and the excellent customer service. Thanks again to Nick for making our stay a positive one. We will be back! read more

The staff has always been great. It's always been clean. Now, it's newly renovated. Really nice hotel experience! read more

Front desk staff are as accommodating as possible under the circumstances, Tracy even got up on the desk to try to hang a mattress pad on the window bc the heavier privacy shade was broken. I'd say that was above and beyond. It fell down when I went to adjust the A/C later (also not working quite right with the fan settings) but she tried. Lisa gave me pillows that were more comfortable for my cervical spine issues when I said the ones in the second room were not comfortable. These are good front desk ppl who try to accommodate a guest if possible. There were 2 small roaches in the bathroom but no bug spray available. There is confusion when you request a handicap accessible room. Most ppl mean a bodily handicap that requires a higher toilet and extra shower bar. But they assumed it was an auditory handicap. Perhaps it was a miscommunication. Yes, there are renovations going on, which I was told limited the amount of rooms available, but from other reviews these renovations have been going on for a long time and you don't really know that until you arrive. My first room was ok except for the low toilet. The second room had a higher toilet but other things are problematic. The rugs in both rooms look dingy and in need of a good cleaning or total replacement. The breakfast is fine, though the appetite wanes once you've seen a roach in your room. Booked here for several nights, which is unfortunate. I've been to some good Hampton Inns, but unfortunately this doesn't seem to be one of them. read more

Poor housekeeping. Hotel under construction, dust everywhere. Mold in the tub and above the mirror. Sticky floors. We had 3 rooms for family, they also had the same problem. No response from their Manager, this was 3 days ago. Poorly run establishment. I have a ton of pictures I submitted to them direct. Not a response. Don't go..this was your warning read more

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Tracy at the front desk is awesome and very welcoming!!! We booked a room for the night during the busy camp season. She looked out for us and told us where to go and what todo . I can't say enough good things about her!!!! read more

This location is definitely not as up to date as the Hampton Inn's I am used to. The decor is older, there is not any place to buy snacks/drinks, etc. even the lobby is very bland. However, the front desk attendant Tammy was the most professional and friendly hire clerks I have ever met. She was courteous to everyone, and she treat me to make sure everything was fine when I got to my room and also when I left. My room was average and it was a handicap capable room. I feel like it needs a total makeover but it was comfy. There was not a guide in the TV and it didn't have Netflix. I would stay here again because of the wonderful customer service more than anything. read more

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Fine enough hotel during our stay. We stayed at the Hampton Inn in New Bern NC for a wedding. They actually had a pretty good breakfast and front desk staff seemed friendly. But if you stay here BEWARE!! Photograph and video everything in the entire room as soon as you get there and when you leave. We were charged $847 for a broken TV and tiny dent in the wall. We didn't even turn on the TV or look at it. There is no way that we caused this since we literally went straight to bed when we got in after the wedding. But we have no proof so we had no other option but to pay. We were told by management that they had documentation proving it and that was that. I'll never be giving my money to a Hampton Inn again, and I'm going to be videoing everything at any other hotel I ever stay in. read more

Gary Curry the general manager is just terrible, the worst.... Our house was hit by a tornado last night, and our landlord was nice enough to get us a room here because our roof feel in and was very close to being seriously injured if not worse. About 1 foot away from a 400 pound beam. Anyways we come there for refuge and to recuperate, try to figure out our next step, getting a new place, or when we will be able to pick up our possessions from the house. We have barley any clothes no food. Nothing everything was soaking wet. So we get a good night's rest in the morning we head to the Contenintal breakfast. So Gary decides to easedrop on my phone conversation, when someone called me and told me that someone who attends Craven community College tested positive for COVID and that all classes were canceled for the week and to be continued to the next. Well my roommate eats his breakfast (dry pre-made omelets-which looked gross and old, the bagley he had was stale. The food looked disgusting.) Anyways I take a certain prescription Medication every morning and I have to be very careful about eating with the medication a certain time before and after. Well the hot food looked so nasty to me, I decided to grab 2 small yogurts 4 tiny peanut butter cups and 4 tiny jelly packs (the kind you get for free at any breakfast restaurant). Which I put in a little bag so I can bring to my room to try to eat with my medication. Gary Curry did the most embarrassing, rude, outrageous thing I have ever seen done by a hotel worker nonetheless the manager. He confronts me and ask me to come with him so I could talk with him. He walks me away from my roommate and then attacks me asking me if I had COVID and that he didn't want me around everyone spreading it. He looked like he was disgusted with me. For absolutely no reason. Discriminated on me because I probably looked kinda rough I mean our house just got tore down plus the fact that their water was not working all day and night due to construction so I've had no shower. Then when I told him that I did not have covid and he must have misheard my conversation. He then did not even apologize not at all and went straight back to attack mode telling me that I "cleaned them out" and that I can't bring food outside the dining area. Like I was stealing it or something. I then had to explain to him that I could not force myself to eat the nasty hot breakfast(,old egg and waffles) I could not eat that. The only thing my stomach can maybe handle is a yogurt and hopefully some peanut butter because I need to eat with the medication I take. We paid 160$ for the room a night, which I thought included continental breakfast. Which I could really care less about but this guy embarrassed me, harassed me and made me feel like a was a prisoner in a foreign country. I shouldn't have to explain myself about my medication and my own Private phone calls. Gary Curry completely ruined my stay, he is not cut out for this type of work. He's a miserable and complete opposite of hospitality, all of his employees were happy to give me his information so I could call his boss Sydney was very nice and helpful and the lady who worked the night before. read more

Hampton Inn New Bern - Hotels Near Me - New Bern, North Carolina

Room OK, nothing fancy. Clean. No TV channel information in room nor was there any program info on the TV. As for breakfast, they say it's from 6am to 10am, but at 6:15 there were still no hot items as advertised on the bar. If you have to get going early forget about getting a decent breakfast here. Apparently it's "whenever they feel like it" instead of 6-10. Not cool. read more

We spent one night for a family event. At check in the front desk clerk was attentive and extremely nice (typical of new Bern) but the hotel was extremely rundown and needed lots of repairs to justify the $230 per night read more

The staff here are friendly and welcoming. They deserve a 5/5. The hotel however needs some updates. It's definitely older and more run down. Some updates would be necessary to make it feel more on brand. I did a thorough inspection around the bed to check for bed bugs and found a huge stain on the mattress cover. It looks like they cleaned the room and all but if they have stained linens there comes a time to just toss them out. read more

Hampton Inn New Bern - Hotels Near Me - New Bern, North Carolina

The room was clean, the check in and check out process was really convenient. Breakfast was good. Downside was that there was no cable TV service the night that we stayed. There was no resolution overnight. read more

Our stay was quiet and clean, and the manager, Tammy, made the trip well worth the stay. Will be staying again in the future due to the exceptional hospitality by the staff. read more

Roaches in the bathroom they wont call you back i took the roach to the front desk and called in to no avail. Not to mention they charged us 40$ more than they had advertised. Not good. read more

Felicia, at the front desk greeted us after midnight with amazing professionalism and a welcoming smile! Informed us of breakfast times and the best time to take our van to the airport the next day. They have a great pool and computer area. The room was clean and tons of pillows on the bed! Great stay ! Thanks Felicia kind from Ray with PSA read more

Great customer service, especially from Celestine and Tammy! Celestine is a wonderful ambassador at the morning breakfast service area! We chatted both mornings, and she really made me feel like a valued guest. Tammy helped me tremendously when I asked to move to a room away from the elevator (light sleeper). The hotel was booked, and I had used points, but she figured out an open spot and took care of me. I'll be back next year for camp drop-off! read more

I stayed for three nights, the staff are super nice and the place is ultra clean. I was in New Bern for a wedding and this location is pretty central. read more

Felicia on night shift was an absolute delight! She was so helpful, and made my stay worthwhile! We stay here quite often and she is definitely an asset! read more

I work as an engineer and travel quite a bit. I have to say this is one of the beat Hampton inns I have ever stayed in. Its clean, cozy, and the staff is unbelievably helpful and friendly. I would highly recommend staying here! They also have an awesome program for diamond members.....if they draw your name, to u get breakfast delivered to you in your room along with a welcome package! Guess who was the guest of the day when I stayed here the first time? I am definitely making me his my hotel when I stayed in the area! 5 stars for sure! Way to go Hampton:) read more

Hooray for another great Hilton property! I'm pretty nitpicky when it comes to hotels, but I really can't think of a single thing I don't like about this Hampton. The lobby and breakfast area are quite nice, with many hot breakfast options every day and free, good coffee available 24 hours a day. Every staff member I've encountered has been quite charming and polite, most of them addressing me by name. The hotel has a pretty nice outdoor pool and the grounds are manicured nicely (I marveled at the incredibly straight edging done on the lawn...I know, I'm a nerd). The rooms are a good size, I had a king room with a desk and a couch. Amenities include an LCD TV, very capable A/C unit, free wireless internet, and for those who are stuck in 2001 like me, wired adapters can be obtained at the front desk for free. The coffee available in-room is pretty good. The crowning jewel of the room is the glorious Hilton bed and pillows. I seriously want to buy the bed I slept in last night and ship it back home, it was so comfortable. The bathrooms are nice and large with great shower heads and loads of hot water. There is even a fully-functioning ventilation fan! Those who know me know there is little more I hate that a bathroom with no fan. I don't like to sit in a sauna after taking a shower. All in all, one of my favorite hotel stays in a while! read more

We came here for a lovely weekend getaway the weekend after Valentine's Day. The weather was cold outside, but this hotel was really nice, warm, and cozy. It's just over the bridge away from historic New Bern, but close enough for us and had great service for great prices. Our room was spacious with a large king-size bed, a couch, a desk, large TV, and plenty of room. We enjoyed the continental breakfast Saturday morning before lounging about and heading out to explore. Later on the free WiFi was helpful as I had to do some of my graduate coursework. My companion should have taken advantage of the gym downstairs while I was in analysis mode, but the room was a nice place to relax and hard to leave.... We'd definitely stay here next time we visit New Bern which hopefully will have warmer weather for us next time. Another perk that we appreciated: They have a military discount. read more

4th stay at this property. Generally they are 5 star,however this weekend was the exception. They "forgot" to clean our room Saturday. They were nice enough to bring fresh towels, but they did not pick up the stack in the bathroom. Nice hotel with generally attentive staff, we must have gotten the B team. read more

Business stay in New Bern Had a 1 night visit and the staff at the Hampton Inn were really nice. From the time I was greeted at the front desk until I left I felt welcomed. As I checked in the lady working the front desk helped me with directions downtown and took the time to explain every detail on staying this evening. They even had a customer appreciation dinner. I expected meatballs and wings but actually we had drinks and a full home cooked meal catered by The Flames caterers. The hotel is clean and nicely maintained. It took me about 5-10 minutes to get to town. The location is convenient with lots of restaurants within walking distance. I definitely felt welcome. I will return. read more

Very pleased with everything at this Hampton Inn. Great location, close to restaurants, staff is friendly and rooms are clean and neat. I appreciate the 24 hr. availability of coffee and tea in the lobby, the fast WiFi and the good selection of breakfast foods. Would definitely stay here again! read more

It was a nice stay, the hotel has some things that needs updated. The elevator needs work, got stuck once. When my room was cleaned one day all that was done was the towels and trash taken. Nothing was replaced, so I called the Front Desk and they got the items I needed. Good Customer service and I would stay again. read more

The staff here is second to none. I have NEVER had such great customer service anywhere-- not even in a 5 Star hotel. Our A/C broke in the middle of the night. While we were out, the maintenance man Mark cane and fixed it. Not only that, but he left a bag of goodies for my children and a note. What an amazing touch! Thank you!! read more

How nice is this place? The staff, the service- just wow! They have a "guest of the day" program, where a guest is appreciated by getting the prime parking space up front and gets their name on the front sign- how adorably sweet! Also- during our stay, there was a guest appreciation reception with sweets and drinks in the afternoon. They really appreciate their patrons, and it shows! Excellent continental breakfast as is with all Hampton Inns, clean room and fresh towels each morning, speedy service when I needed a new hair dryer. Thanks, Hampton Inn New Bern! read more

This was a nice hotel with clean rooms and a good breakfast. It was convenient to the downtown area and to the local Wal-Mart if you forgot anything while on vacation. They also gave me a coupon for Persimmons restaurant which came in handy later that night for dinner. read more

Great Hampton Inn and the front desk woman Cheryl is excellent. Had a patient at hospital and they worked with my schedule

Stayed here for two days, nice clean hotel. The staff was great! I know where I will stay the next time I am in town.

After a 30 minute wait to check in we received no warm smile, no hospitality, no explanations and no eye contact. The hallway had a water-soaked carpet and the room reeked of smoke and the filthy chair (see photo) was quite odiferous. read more

Hampton Inn New Bern - Reeked of smoke and body odor. Room 130 - Hotels Near Me - New Bern, North Carolina

We recently stayed at the Hampton Inn in New Bern due to the death of a family member. We traveled from ma. And my son from Afghanistan to be there for my beautiful grand daughter. It was a very somber occasion for us all especially during the holiday season. I can not begin to tell you how thankful we are for the wonderful staff that went above and beyond for us. Special thank you to Delarena :) she is a very sweet lady and she went above and beyond to make our stay pleasant and console us during these tough times. Thank you all read more

Average Hampton Inn, made worse by a smelly room. Breakfast selections were fine. Cleanliness ok. Staff ok.

Without a doubt this Hotel is the best by far that I've ever stayed in. I am a disabled veteran and have a few problems and trips and places I'm not accustom to are very,very difficult for me. From the time you walk in the door they treat you like you are just extra special and throughly appreciate your business. There are a few people I want to mention for their exceptional help and assistance. Ms DELARINA was just the kindest, caring and compassionate person I've had the pleasure of meeting. She personally went out of her way to assist me in the breakfast area and I just can't say enough about what an asset she is to the Hotel. Also Ron,Gary and a very sweet lady that checked me in what a caring person she is. She went out of her way to help me also. This particular morning the computer was having a problem and she still let me eat breakfast and check in to my room. Her name is Felecia but what a terrific caring lady she is. When you have such nice genuine people such as this it's a wonderful relief when they treat you just like family. I truly appreciate everything they did for me. The room was just perfect and clean as a whistle. If I could give this Hotel 6 stars I would.... Joey Patterson read more

The hallway to my room 105 smelled of Air pit the 2 days I stayed their and the Employees did not notice the smell. The Desk clerk and one his non-employees were having sleeping over in the lobby when I went to check out on the 18th of November 2015. I called on the 19 of November around 8:00 pm I called eight times to get billing information and the phone rang each time for 2 minutes and I was immediately put on hold. I was also hung up on a few times from the employees who did not want to answer the phone. The district manager needs to take action on this facility. I will not stay here again. read more