I went to get my battery changed. When I arrived they told me what to expect regarding price and time. Exactly what they said - was exactly what it was when I went to pick it up. Friendly - not so much, straight to the point - absolutely. read more

I drive a Mercedes sl 500 r230 a nice car but complicated when it comes to finding good mechanics and extremely expensive to fix at dealers, Hance's has not only taken great care of my vehicle but they also gave me a really great warranty for repairs that makes you feel like the car is in trusted hands. I currently need a second round of little repairs but after getting the car back from Hance's it's driving so well that I just want to drive it for a week or two before I have to give it back. read more

Run, run, run and don't look back, save your car and money!!!! I brought my car to this shop for repairs. I was originally quoted around $2,100, but when I came to pick up the vehicle, the final bill had increased by about $400. The total came to approximately $2,500. At drop-off, I was not given any documentation or receipt confirming the estimate, which made it difficult to hold them accountable when the price changed. I would strongly recommend that anyone who brings their car here request written documentation of the estimate in advance or record your conversation. After paying, I immediately noticed that my car was still not driving correctly. The repair did not resolve the issues I brought the car in for, and in some ways, the condition of the vehicle felt worse than before the service. When I asked about the price difference and reminded them of the original quote, the staff did not provide a clear explanation. The interaction made me uncomfortable, as I did not feel I was getting a transparent answer. This review is based on my firsthand experience as a paying customer. My goal is to warn others to proceed with caution, make sure to get everything in writing, and double-check the final bill before paying. This is not a fake review. read more

Hance's European has been our go-to service facility for the past four years! They are always quick, informative, and happy to fix any issues that may arise during your service. They are an excellent place to bring your luxury vehicle for yearly service or other problems you may have read more

I had my motor mounts and transmission mount replaced at Hance's on my Porsche Macan S recently and I couldn't be happier with my experience. My car drives like it's brand new and the work was done in 2 days. I will definitely be returning in the future as needed. Thank y'all!!!! read more

STAY FAR AWAY! This could be the worst auto repair experience I've ever gone through in my 20 plus years owning a car. Took them multiple weeks to try and attempt to diagnose an air suspension issue and even purchased and installed parts without my consent ($400 for a battery I didn't need.) Hance's European completely misdiagnosed the problem and told me the newly installed front struts I just purchased were leaking and needed to be replaced but the rears were fine. After patiently waiting for the replacement parts to be shipped and the service to be done I was finally called saying the car was fixed and ready for pick up. When I arrived there was a surprise note on the invoice stating that the rear struts were also leaking and needed to be replaced as well! Come to find out after a second opinion it was a bad air compressor the entire time and the struts were perfectly fine. What a giant waste of time, labor and money from my wallet. Obviously Hance's European repair shop is lacking in numerous areas including general mechanical repair knowledge and diagnostic skills but they do posses horrible customer service and communication skills. This business will overcharge and prey on its unsuspecting customers. Please AVOID this repair shop. read more

If I could give this place zero stars, I would. My Mercedes was past due for service and I couldn't get into the dealer for a month so I found this place online and it had great reviews. Initially great rapport. I submitted the online form for an appt request and got a very quick response back from Jay. I informed Jay I worked night shift and was trying to set up my appt for an off day. Jay was very helpful and accommodating and I got my appt scheduled. When I showed up in person for my appt (still in my scrubs and looking all disheveled because I just ended a 14 hour shift) the man at the front desk didn't have my information almost like my appt never got scheduled? Then he couldn't give me any sort of timeframe for when my car would be done. I dropped my car off at 9am and had a friend pick me up and we went to kill time thinking my car should be done by maybe noon or one, that did not happen. Bear in mind I've just gotten off work and have not slept, I received no phone call come 2pm and I'm exhausted and sleep deprived so I decided to call and ask for an update. The same man that was working the front desk when I got there answered the phone and lied to me. Still could not give me any sort of timeframe when I asked how much longer they thought it would be but said they had my car in the shop and were working on it right then. I decided to tell them to just stop if they hadn't done anything yet and I'd just pick it up since I'd now been awake for 24hrs and had an hour drive home. To which they responded ok no problem. When I got there to pick up my car it hadn't even been moved from the spot I backed it into. My seat wasn't touched or adjusted. No paper mat on the floor. When I walked in to get my keys the same front desk guy just handed it to me and waved bye. No apology or explanation or anything. Would not recommend this place to anyone. read more

Great place. We brought our 2013 Audi allroad here and they were very thorough. I highly recommend this place!

Found this place on Yelp. Called the day before to confirm no appointment necessary for an oil change or B Service for my ES350. I spoke with Alex who stated no appointment necessary but to please get there before 1. I arrived the next day before 1 PM, however, was informed they were booked. Needless to say, I found another shop just a mile or so away and they were able to get me in. So far so good. Glad Hances was busy or I wouldn't have found this place. Lol. Summary Please ensure consistency in the information provided to customers who have to leave their job to get their cars serviced. read more

They're very friendly and responsive. And I'm fairly certain that they are reliable.

They are dishonest....the dealerships are also the same price...they are simply out for a money...do your research before giving them a dime.... read more

I love this company! Reliable and trustworthy. I've used them to repair two of my cars. I highly recommend Hance's European. I will be a permanent customer, you should, too! read more

I have used them once, for an oil change on a Porsche Cayenne, my first post-service plan oil change. Found out Porsche dealer charges over $500 and no... jiffy lube type places will not touch it. I had called around and spoke to a few independent shops and Hance's was a bit more expensive. (I also asked if I could use first time customer coupon on it and they said "no" since it was an oil change.) Despite the above, I went to Hance's as he had explained why the oil change costs so much and they are careful to follow the rather time-intensive and complex manual procedure. Good work. On time. Since then, they helped me out when I got stuck trying to DIY change a busted tail light, as a courtesy, and seem like guys who take care of their customers. read more

Awesome service and help ALWAYS! Jay is so wonderful and fair. I would recommend this company to EVERYONE with a foreign car! Love Hances!

My 2015 Mercedes ML Diesel was in last week for routine maintenance. Jay and Alex were terrific as always. They repair or replace what's needed, and they don't upsell you on $1000s of extras like the dealership does. Very satisfied with the work, and reasonable pricing. I recently sent my friend to them. read more

Not happy with this first visit. Brought in RR as first time customer for oil change and shared the coolant light was showing. Owner at front desk said they would take care of oil change and top off all fluids. Oil change took better part of the day, which was expected. Did not honor/offer first time customer coupon on website upon checkout and was told I would have to bring the car back to reset any dashboard messages. Coolant light remained on intermittently. Two weeks later pulled into full service station and had to have coolant fully filled along with windshield wiper fluid. Clearly the fluids were not looked at or topped off as promised. When I called Hance's the man on the phone started to say 'I don't know what happened. Sometimes there are coolant leaks." Very flaccid response from Hance. It is obvious with multiple fluid needs that it was not within the consideration of work completed, which was said to have been done. Not even an offer to bring RR back in for a fluid check. Will reconsider this place when next service is needed. read more

Been taking two MB' s here for a few years now. Always have received professional and honest service from Jay and his crew. From my experience, he will not sell you something your car doesn't need. Old school honesty and service. Highly recommend! read more

Great place. These guys know what they are doing. Will be coming back with many cars in the future!

Just took my F-150 to Hance's. The team is just different there. They know they are doing, are reasonable, and are interested in the long-term relationship with customers...not the quick buck like so many others. read more

Fixed dreaded red cog of death light on my 2002 330i, did a software upgrade on the transmission computer, changed out the tranny fluid and filter for a very reasonable price, and did it in a few hours. My 13 year old car with 100k miles is WAY zippier than when we bought it. Dealer would have had us replace the transmission. Thanks Jay! read more

Tired of getting ripped off on dealer servicing? Yeah, me too. It's how I found out about Hance. Hance's is the place to go for knowledgeable, friendly and cost-effective service. These are true car guys who do awesome work. Hance earned my repeat future business with their fantastic service ethic. read more

Always a pleasure to deal with, I've had these guys check out my Mercedes E350 multiple times for a few issues and their customer service has always been excellent and friendly. Services are reasonably priced, honest and trustworthy - there have been a couple times I needed something checked out, they took a look at it and found nothing wrong, didn't charge me for it which I really appreciate. I usually call ahead and just drop off anytime at my convenience without an appointment. Always prompt and great communication, I wouldn't hesitate to trust my car with them again! read more

My SUV sat in the dealership service center for over 8 weeks at the end of 2018. It was during that time I saw all of the bad reviews for them and all of the great reviews for Hance's. I needed service this past week and decided to give Hance's a try. Will never go anywhere else from here on out. Quick turnaround, great value and awesome customer service. read more

Took my car in for a little more than routine maintenance. They were almost done but called me to let me know the air filters could be replaced and asked if I wanted to add that to the list. I appreciated the phone call prior, rather than finding out when it came time to pay the bill. My car is running good as new. Highly recommend! read more

Great people. Friendly and courteous people to work with. Worked on our old Range Rover and gave me honest suggestions about it. Will use them if I we ever have another European car. read more

Took my car to get inspected and the prices were out of the roof expensive, they charge $165 an hour which is insane, one inspection was $165, most likely under $80 at any other shop, the prices for my fixes were also out the roof, they added a good $1500 to what the prices actually cost. Would not recommend for even a inspection! Save your money somewhere else and save your time. read more

Shop "overlooked" bent suspension control arms in an alignment service. How do you "not notice" that the wheel is in the wrong place?? AVOID THIS SHOP. read more

Kendall and Rob are tremendous. They have worked on our Toyota, Kia, Chrysler, and Land Rover. They are always honest and fair. Highly Recommend! read more

Professional and honest. I was delighted to be worked into their schedule on my day off. The mechanics here only do what you need. That is exactly what I want, simply only what I need. read more

This place is the best!! Staff is very knowledgeable and prices are fair. I took my car in to get serviced instead of going to the dealership and it saved me hundreds of dollars read more

My experience with Hance's European began as a mistake! Yes! I called & made an appointment for a pre-purchase inspection on a car all the while thinking it was a different shop!!! It turned out to be a good mistake. The owner & Lloyd were kind, considerate of the situation and straight up honest with me about the car I was considering. I will absolutely take the next car candidate to Hance's European for an inspection prior to purchase as well as maintence! read more

Hance has taken care of me and my Porsche Cayenne for 3 years. Jay & David are the best in the area! They are incredibly honest, economical, and the absolute best in the area for European car care! I wouldn't take my car anywhere else, and I highly recommended Hance's European for all your car care needs! read more

These guys (Mainly Jay)are completely dishonest. They changed my radiator and the next day I had to bring my car back because their initial diagnosis was incomplete. They said I now needed a fan on my SClass. I paid additional money and the fan lasted two days. Basically $2200 wasted. It is my assessment that Jay and his crew are either unknowledgeable or dishonest thieves. Stay away! read more

Jay is extremely professional and helpful. I was concerned about having a new auto service service and change the oil on my (new to me) 2008 Porsche Cayenne. Jay and team provided this service as well as other helpful information regarding the car. Having said that, there was nothing needed at this time. So, I left with a very reasonable bill regarding the oil change and service I originally requested. I will return! Thank you! read more

I have had my Mercedes ML 350 in a few times now for service and these guys are great. Very competitively priced and there customer service is 2nd to none. read more

Called about my coolant light being on, they told me to just swing by. Checked it out right away and changed out my windshield wiper very quickly! Definitely very efficient business. I recommend these trustworthy , and friendly guys. read more

Excellent, fast, complete service. I made an appointment online, Jay got back to me right away confirming the day and time. My BMW needed a repair and several service items. He called with a quick estimate, advised on what should be done and a few things that would be coming up. No pressure for extra work, car was done on time and for exactly the price he said. I highly advise using Hance for work on your foreign car. I'll definitely come back. read more

If there exists a more honest auto-repair shop in the US, I've never heard of it. Jay and his team are first class. Knowledgeable, personable, professional, competent and fair. It's nothing fancy but work is always done well and cars ready on time. They have saved my family many thousands over the years by charging a bit less and not doing unnecessary repairs that the large dealerships are notorious for. They're known for servicing luxury German cars but they've done good work on Toyota and GMC cars for us as well. read more

I took my SLK 300 to Jay for an oil change. I mentioned to him that I would need to have my husband come with me so he could take me to work after I dropped off my car. Jay said no need. Instead he had Uber take me to work on his dime. When it was time to leave work and the second Uber driver couldn't find me, Jay jumped in his car and picked me up himself. The maintenance on the car was great and very reasonable, but it's the personal service I received that will keep me coming back. read more

My boyfriend and I have used Hance's European a number of times now. Hance's has worked on our Porsche and Honda Crosstour. The quality and service we have received every time has been outstanding. We originally went there to get a second opinion for work on the Porsche and the price to do the work was going to be considerably less than the first place we tried. Jay, was honest with us and clearly explained what needed to be done, what did not need to be done and the exact process in which the repairs would be completed. I so appreciate that the few times we have been there, Jay recognizes us the minute we walk in the door or remembers me when I call. He always has a counter full of work orders, yet makes us feel like we are his only customers of the day. I have heard him talk to his associates and he speaks to them with respect, which I admire. We have finally found someone we truly trust with our vehicles. I highly recommend Hance's European!! Maureen read more