I am so please with the service, environment, and overall experience with Woodhouse Spa in Maple…read moreGrove. I can't recommend Callen enough as she was sweet, reassuring, and comfortable. I will be back and have already ordered one for my mom!

Absolutely terrible experience. I would not recommend this place to anyone. if i could give 0 stars…read morei would. I walked into this establishment feeling completely fine and left in significant pain. The experience was honestly shocking from start to finish. The woman who provided my service barely spoke to me or communicated with me at all, which made the entire experience feel extremely uncomfortable and unprofessional. There was no effort to check in with me, make sure I was comfortable, or ask how the pressure felt. What makes this even more frustrating is that I was charged a significant amount of money for a service that was NOT what was advertised on the website. I specifically booked based on the description of the massage and what was supposed to be included, and what I received did not match what I paid for. If I'm paying that much money, I expect to actually receive the service that was advertised. I went in expecting to leave feeling relaxed and taken care of. Instead, I left sore, uncomfortable, and in so much pain that I had to book another appointment somewhere else just to get proper care for the pain this experience left me with. That alone says everything about how dissatisfied I am. I genuinely regret spending my money here. The lack of communication, the quality of the service, the fact that I did not receive what was advertised, and the pain I was left in made this one of the worst experiences I've had at a massage establishment. I am extremely disappointed and would like a full refund. I paid for a specific service and did not receive what I was promised. I hope management takes this seriously because customers should not have to pay premium prices, receive something completely different from what was advertised, and then leave feeling worse than when they arrived. Save your money and go somewhere that actually values their customers and provides the service they advertise. I definitely will not be returning.

I received two luxury pedicures here (over a 2 month period) with Miriam as my nail technician…read more From checking in at the front desk to the 50 minute long spa treatment with the nail technician to checking out is easy and all team members are friendly. The spa is very modern and a relaxing oasis as soon as you walk in. The lockers were easy to use and the relaxation room has snacks and beverages to enjoy. I always get the cinnamon tea. It's delish. You can use the relaxation room before and after your treatments to extend your spa time even more.

I have been to the Maple Grove location and would note, that is a better location. Worth the drive…read more Before arriving, you are asked to fill out paperwork. I'm not sure why this location asked, because they didn't seem to follow anything I wrote. This was for my boyfriend's birthday and his name was not on the sign when we walked in, despite me listing that in the paperwork. In the past for my birthday, I have also gotten a card. But nothing here. My boyfriend also didn't want his feet touched and that was also listed in the paperwork. Unfortunately that was not followed. We were brought to our locker rooms and they were clean, had our names and chocolates in the lockers. Very nice touch! Our robe sizes and slides were also in our lockers. There is a large shower, 2 bathroom stalls and vanity with make up lighting. We then walked to the lobby area. This was where we started to have thoughts. Employees were talking in full volume. Not very relaxing. They also kept coming in and out of the room, talking, stocking snacks constantly! Again not very relaxing. The water was nice with a lemon. My boyfriend went to get water for hot tea but the water was room temp. Not very comforting. The massages were nice. I had Ingrid and she was lovely! She did a great job and was soft in speaking during the massage. My boyfriend said his massage therapist was talking at normal volume and didn't find it as relaxing. Afterwards we said in the lobby area again. In my opinion, the fireplace at maple grove is more welcoming and comforting. This place had what looked like a diffuser and eventually it turned off and started beeping. Again not relaxing. The lobby area is also larger at the maple grove location. This location left me a bit perplexed as to why the reviews are better here than at the maple grove location....

This location does not follow the national cancellation policy listed on their website.read more

I've been a member of this location since February of 2020. For the most part my experience has…read morebeen pretty good. There were challenges in booking services during peak pandemic years to the tune of needing to book 2-3 months in advance, but that was likely true for many locations with staff shortages and seem to have levelled out. They're continuing to raise membership fees even into 2023 (have increased 20% since Feb 2020) which is somewhat confusing considering economic conditions and discretionary spending trends happening elsewhere, but that's certainly their business decision. I've found that Jeremy is an excellent massage therapist with strong communication skills; he seeks understanding of my needs and solicits updates since our previous sessions--a good massage therapist. Recently, I needed to end my membership as I've moved out of the area and there are no ME locations in my new city. Part of membership since 2020 has included accumulation of points that can be used for enhancements. Despite building a balance over the years, I've typically declined to use them during sessions as they seem a bit gimmicky (lotions, rapid tension relief gun, CBD oil etc.). During my last visit in mid-August, the front desk associate asked if I would like to use my points for an enhancement. Because it was my last session, I figured that I might as well opt for an enhancement with my points, since they would likely be forfeited, so I did. This was under the premise that points would cover the service and the associate made no mention of additional cost charged to my credit card on the account. I was charged $32.14. Days later I called confused about the nature of the charge where an associated explained that it was for an enhancement. I explained my exchange during the last visit and current displeasure about this charge because it wasn't presented in a straightforward manner and felt like a bait and switch. I was told it would be escalated to a manager, who never called. Two weeks later, I sent an online request to be contacted by a manager. within 2 days, I received a call back but was given the run-around. This manager was going to speak to their manager and so-on. I've not received any communication from that manager, and, it appears they're satisfied with this conduct. A disappointing end to my membership because they seem to prioritize an extra $32.14, for something unprofessionally offered, over customer satisfaction. I rarely write reviews, when I do it's in appreciation for good services and experiences. So, this isn't a gotcha or spite review. I'm just disappointed and offer this as a caution to other members/customers when implied no-charge services are offered as they may just plan on charging your account without consent.

Came here on a Sunday morning for a massage and a soak in the mineral pool. It was such a relaxing…read morerejuvenating experience. I can't wait to go back for a longer period of time. I was with a group of women and we had other plans for the day but I was already planning in my head when I could return. Clean, comfortable vibe setting rooms and great amenities to use after your treatment. Prices weren't cheap but not crazy. I feel like the price met the value and quality of the experience.

This was one of the first spas I visited. I've been several times, but it seems if you ate just…read morecoming for the Salt cave and not an added service you will not get the same level of service. Staff were rude. Waiting area was dirty with other peoples personal info sitting out and someone's used cup at EVERY seat.

My massage was great! I did ask for a relaxation massage, but she as able to identify multiple…read moreknits in my back and made sure to run them out. Which my body really needed. No. Complaints at all and the pricing is one of the best in the cities, considering the quality of the massage.

Having lived in Los Angeles, CA and in Dallas, TX, I have visited many Asian owned massage…read morebusinesses. Now living in Plymouth, MN, it was difficult to find a great one since they are more limited on the westside. I'm also very selective, but finally, found my favorite massage business. Summer was amazing and got all my stiffness and knots out after my first visit! I prefer the Asian massage, as they are more deep tissue (though you can ask Summer to adjust the pressure), which gets to the source of the pain. The next day, my shoulders and back were so much more relaxed. I even went back for a second massage treatment 2 weeks later and my stiffness was already significantly reduced, so I knew Summer's technique was helpful in my body healing. I even got 拔罐 (cupping) the second time combined with massage. Not all Asian owned massage also offer cupping, but Summer does! Benefits of cupping are to release the toxins from your body. I already feel better mentally and physically, and Summer is now my go-to massage person. When I have friends or family members in town, I will take them to see Summer for relaxation. Highly recommend Maple Massage!

This was a REAL hot stone massage! I am in physical therapy for my back and neck and have been…read morestruggling to get the muscles to release enough for the therapy to work. I was referred here from someone else. I normally don't see men, but decided to take a chance sine the time slot was perfect. So glad I did. Hedley was amazing. He uses the hot stones to massage you instead of just laying them on your back in a pretty line. The technique was amazing. Hands down one of the best massages I've ever had. I highly recommend Hedley.

If I could give no star to this place I would. This place really sucks! DO NOT buy any Groupon or…read moredeals or gift card from this place as you will regret it. I prepaid for a darn massage and have never been able to use it because they implemented this scam tiered massage therapist program. If you have any other Tier other than 1 you have to pay extra. Mind you this is already on top of the $50 or $60 that you pay for a freaking mediocre massage. Then when you want a tier 1 massage the schedule is limited. I live an hour away and coming to this place is Not convenient. So let me tell you why I am pissed at this place. Scheduled a massage with them for 530pm, got a call the same day at 330pm to say therapist is sick and will cancel. Mind you I have a job and can't check my phone all the time. Got here and be darn, the massage is cancelled. Walked in to see if I could just get someone else to do my massage even if it means I have to pay more because I drove an hour here, but this place is empty. No receptionist, no other therapist and not even one person is working out in their gym. What kind of a scam business is this!!! I know the therapist was not sick, it was just not convenient for him because the day before they called me to see if I would come in earlier. I told them I would if I could but I can't because of the distance from my job. I confirmed with them, if this means they are cancelling my appointment and they said no. The day after they cancelled. Very "unprofessional" business. Extremely dislike. I am going to write to the owner for a refund so I don't have to visit this establishment ever again.

Alex is one of the best massage therapists I have had in MN. I've tried many spas in the area and…read morehe is able to get the knots out without pain. I highly recommend him.

I received a gift card for a 60-minute facial at this Spa. Easily made an appointment a couple of…read moreweeks ahead of time with the friendly and welcoming front desk attendant. I arrived at the scheduled time for my appointment with Chelsea ... and she ushered me into the comfy room, right on time. After a few questions, she came up with a personalized plan and added some lovely spa music to enhance the mood. The facial was so comforting and calming ... with a series of fragrant oils, creams and mists, interspersed with warming and cooling wraps and rubs. She massaged face, ears, neck, shoulders, arms, hands, fingers, lower legs, feet and toes. Her hands are like music to the senses and the aromatherapy is subtle and stunning. Plan to relax, immerse yourself in the moment and enjoy being pampered. In my opinion, you can't go wrong gifting a facial with Chelsea!

Diamond was AMAZING. This was my first head spa experience, and I will definitely be back for more…read more The space was lovely, clean, and peaceful. The scalp massage, hair treatment, and the overall experience was so relaxing and felt so good!