I received a gift card which I did not use in over a year because of the bad reviews, I finally…read moredecided to give it a try and not let the gift card go to waste. The summary is, I have never been so disappointed. Warning, this would be a long read . First of all, I waited a few minutes at the entrance before someone came out to attend to me. I sat there wondering if I was supposed to ring a bell or something. I showed the lady my GC and told her it was for a 1hr massage, but she did not take it to confirm. I told her I wanted a full body massage and gave consent on the areas of my body that could be touched. She asked where I would like them to focus on and I said my lower back and shoulders, but full body massage all the same. She left the GC on the side table where I sat (right by the entry door) and began to usher me in. I walked back to pick up the GC and asked if she didn't need to check it, she said 'we will do so after' . I had a nice cup of tea while waiting, the masseuse came, also very nice and polite, but long story short, it was the worst massage ever. She went hard on certain areas and on other areas, it was like she barely touched me. She did my shoulders back, arms, very light on my calf and heel of my feet. She NEVER touched the back of my thighs or glutes. She asked me to turn over and also worked some more on my shoulders and neck, still never touched my thighs, legs or feet after I turned. There was a chair beside me which she said she would use at some point so I couldn't keep my clothes there, she never used the chair. Soon after, she said something and before I could ask what she said, she was out of the room. It was so abrupt! I laid there confused for a few seconds and then I realized the session was over. She walked out before I could open my eyes or respond to what she said. It was over! Just like that! Half of my body still not touched. Not even my knees. I let her know I was not aware the session was over as I did not hear what she said before leaving the room. She apologized. The lady at the front desk then took my GC and proceeds to tell me I owed a balance of $80 and some change. Saying I had only $39 on the card. I told her I had no intention of paying anything and only came to use what I was gifted, and she should have checked before I started to avoid any confusion. She was apologetic and kept looking around her computer. I almost got fed up and paid but I asked her to look and see if there was some promo or discount when the GC was sold. Because they did write '1 hr massage' on the card. So why should I pay? Well, I was right. It took her a minute but there was a discount and I did not have to pay anything. She apologized. Ok, that's sorted. She asked if I wanted to leave a tip for my masseuse which I reluctantly agreed to despite the poor service because she was nice. She pulls up a profile on the tip machine thing with the photo and name of an entirely different person, and not my masseuse. I asked 'is this so and so?' and she said yes. Mind you, my masseuse was black, and this was a different black lady. They were the only 2 black women amongst all the photos I saw. So I'm guessing, the front desk lady has trouble differentiating between 2 black women? Fair!. I said 'but the name is different, A massaged me and this name says B. She initially insisted it was the same person then decided to take a closer look and lo and behold, it was someone else. If you can't differentiate their faces, their names too? I would have tipped someone who didn't even come to work that day. She apologized again I was going to let it all go and just never return, but the icing on my Massage Envy cake was that I woke up the next morning unable to lift my right hand. My shoulder felt like it had been replaced with metal. It hurt so bad I could not even touch my face to apply lotion with my right hand. I was in so much pain. Luckily it only lasted 2 days. I would have loved to speak with someone about this because I never like to give any business a bad name, I am a small business owner and I know people make mistakes. But judging from the already existing bad reviews, nothing is being done about it.

So I wish I could review my individual therapist as opposed to just the general location, but here…read moreit goes. I called and booked a same day appointment which was super convenient, and the booking was quick and easy. When I got to the location, the lobby was quiet and relaxing. Angela helped me check in and get the pre-massage paperwork filled out. It was done on a clean well functioning iPad. Angela was friendly and did a great job. She offered me the restroom, water, and anything else I needed. I then went to the relaxation room before the massage. I didn't want to take any pictures due to privacy issues but there were several comfortable chairs and the temperature was perfect for Texas summer heat. The TV had a massage envy promo on loop. This was unfortunately the loss of a star. The promo was five minutes long and when it refreshed it was like a dvd player from 2005. Every time it refreshed it was slightly jarring, and it happened often enough I noticed while waiting. My massage therapist was Kimber, and she came to get me from the waiting room immediately (she did clean the room and change linens/sanitize the table) after finishing with her previous client. She was wearing clean scrubs and fresh gloves when she greeted me. Gloves are new in massages to me, but make sense in the COVID era. She brought me into a clean and comfortable room and explained the process to me. I've had many massages before but it's been a couple of years. There was a panic button built into the massage table which is new to me but made sense to me. Kimber also took a few minutes to go over my specific areas of comfort. I'm not shy personally, but I have very specific areas that get tense. I asked her to do neck, shoulders, and lower legs. She asked for pressure, and I said, "firm as possible". She told me to let her know if it was too firm. Over the next hour she dug in to every single knot and point of tension specifically in the spots I cared about. I was trying to get those knots released and dug into, and she was the best therapist I've ever had. She used her elbows and focused on what I needed. I felt awful asking her to do something so physical at the end of her already seven hour shift, but she was phenomenal. I've had surgery on both shoulders and have a lot of tension and scar tissue from that. She was able to loosen and relax both shoulders without ever causing me any pain other than the pain of getting knots ground out. I cannot stress how great Kimber did for what I asked for, I've never had a therapist be that specific. All in all my experience here was excellent. Massage Envy is a chain and that always means certain things. I can only speak to my individual experience with my specific therapist and administrator. Angela was great and Kimber was AMAZING. I highly recommend this location to anyone!

Absolutely loved my experience with Craily! She is so sweet and made the whole experience super…read morecomfortable. She is professional and listens to you. I'm a hairstylist which causes lots of tension in my back but Craily left me feeling brand new! So grateful to have found such an amazing massage therapist. Will 100% be back to see her.

Overall, my experience was just okay. I didn't have time to relax before my appointment because I…read morehad to fill out paperwork and by the time I got to the back, undressed into my robe, and used the restroom - they were calling my name and ready for me. Definitely recommend coming at least 20-25 minutes early if you want to relax before. My facial with Anila was sadly not relaxing. She rushed and was rough when putting products on and off my face. She rushed through each cleansing and exfoliating product. Then, after applying a mask and putting the steamer on my face - she was cleaning up the room - I couldn't hear the relaxing music, only her doing things in the room, which wasn't relaxing at all. Not a good experience. John gave a good massage. He has a great technique and definitely got out some much needed knots. The only thing he didn't do was my arms or feet, which I've always thought was included in massages?? Cons: The relaxing area isn't that big, they were out of hot water and the trash was full with cups. They have one little changing area and one restroom in the women's area. Pros: I did like the hot pads for around your neck and the variety of tea they had.

This feels like a lower tier version of every other Woodhouse I've been to. It's in a strip mall…read morewith tiny rooms that feel like you're walking through a converted commercial space instead of a luxury spa. The quiet room is why I love Woodhouse, but this one has no champagne, no blankets, no lounges or couches and feels like you're sitting in old baroque dining chairs. The bathroom doesn't have the usual amenities and the changing space is tiny. If you've frequented other Woodhouse spa locations then your expectation, like mine, is likely for a higher end spa experience. The staff was attentive and kind. The service (deep tissue massage) was good, but not great. I'll try another location next time.

My husband bought me a gift card and I used the remaining balance to get an 80 minute hot stone…read moremassage. My masseuse was Sonya and she did a great job. I arrived about 25 minutes early so I could sit in the relaxation room with a glass of wine. It's such a nice place. The massage was great. I hadn't had a massage in a while so it was needed! She was very cognizant of the temperature of the hot stones & made sure the pressure was acceptable- both were perfect. The front desk girl was super sweet and helpful. I love this place. A gift card is a great Christmas gift idea, for sure.

Loved my experience with Dana. She's excellent. Booked another appointment for Feb 22nd. I just…read moredon't want to get sucked into the membership stuff because that never ends well if you want to terminate eventually and all but man she was good. I don't like pressure at all and wanted relaxation only and that's exactly what I got!

Love coming here! Ive had a few massages here with different therapists and always leave feeling so…read moremuch better. My favorite time to come is in the morning, before I do anything else and can feel relaxed and chill the rest of the day. And of course, I gotta do the 90 min sessions whenever possible so I actually feel like I wound down. I definitely want to try the CBD treatment next time, and hey if someone wants to get me a gift card here for Christmas, I'm not complaining!

I had a 90 minute facial with Brandy this past week and it was fantastic! Very relaxing and my…read moreskin looked and felt great afterward. Will definitely return!

Excellent hidrafacial I got today by the best, Stacey! My skin glows, super hydrated, always get…read morecomplements about my skin. I've been getting microderm and facials at this place for years now and love the staff. Super friendly and always greet me with a smile. I highly recommend Stacey!

Let me begin by saying, Rhaiza (spelling?) was phenomenal. She acknowledged all the aches and pains…read moreand then some. She's absolutely thorough and I would recommend her to anyone. Husband had Michelle, he reports the back massage was great but everything else felt rushed. Now how we even got here: Husband bought a Mother's Day gift card which entailed 1.5 hours plus tip and according to the person he purchased with was at a discounted rate for that holiday special. For Father's Day I too wanted to get him a gift card, I specifically asked for the exact same thing he bought, response was "okay but we're not offering a Father's Day discount." I said that I didn't care if it was more, I wanted everything to be the same, the amount of time plus tip and I'd pay extra. As far as I knew all was fine. The thing is they give you this card without any sort of specification, they see the transaction on their end but it's not written in their cute little gift bag they hand you. Well now we're at the point we want to book the couples massage; for whatever reason we were told we were getting a complimentary stone massage, and who are we to argue? At the time of booking we were not told of any additional fees for a couples massage. Only once we got to check out did we learn this. This is also when we learned that the card intended for Father's Day was for an hour and not the hour and a half requested. We proceed to tipping, the first card $20 was deducted with a remainder of $40, I'm asking to add an additional tip for the other card that was wrung up as one hour and was supposedly maxed out. We were told that we would have to charge the tip separately instead of using the gift card...at this point we're ready to leave, this is ridiculous. My husband has his card out ready to charge but as we're waiting for all this to be finalized I see a transaction come through for the $20 tip. We were not asked if we wanted that card used, we were not told that it would be charged right then. All in all, the lack of communication and transparency from this place is borderline robbery. It's very scammy and you will lose customers for it. We had a better transactional experience with Elements massage and were previous members there. We were hoping to give our membership to somewhere closer but if there's constant up charge and lying then there's no way.

every time I go there they greet me and are so courteous I've enjoyed my massages and facials by…read moreeach aesthetician and massage therapist highly recommend

I had a gift certificate left over from the old management, got a call that those needed to be…read moreused, so I scheduled an appt and was able to get in the same day. The gift certificate was for a facial and massage, but since they don't do massages anymore, they substituted a mani/pedi instead. The place was very clean, the staff spoke good English, and the service was excellent. The facial was actually so good it almost put me to sleep.

This was gifted to me from my best friend for my bday & im so thankful bc this was one of the best…read moregifts I could've ever received! The service was amazing , the atmosphere is so relaxing & the whole experience has me wanting to gift it to someone else. I got to chose between 3 oils (eucalyptus, peppermint & lavender) & a heated or non heated eye mask. My service was about an hour as I got the heavenly spa treatment & it was 10/10. Thank you so much Ashleigh

My girlfriend brought me with her because another person was unable to go. I was skeptical thinking…read moreit was be some sort of bright salon with lots of small talk going on. I was totally wrong! You wouldn't guess such a modern and cool place would be hidden in this unsuspecting office park. As soon as you walk in you are smacked with a calming vibe. Dim lighting, black walls, very contemporary furniture and decor. The staff is super nice and didn't mind we were running a 2 minutes late for our appointment. Think of this place as a massage spa for your head to shoulders with the greatest hair washing you've ever experience. We went for 75 minutes and I was in the clouds relaxing the whole time. It's definitely pricey but I'm willing to bet you e never been to a place like this. They do blowouts for ladies after if you're going out someplace too. It's not close to our house but it was so good that'll we'll make the trip every so often to do it again!