Customer service is abysmal. Purchased a plate to have all of my items embroidered at this…read morelocation. The plate was over $100. This was about three years ago. I'm now being told they will only do a quantity larger than what I have typically given them. She also told me it's been their policy for 10 years. However, I know that is not true because I haven't even been with my company for 10 years. She was very rude and I'm just taking aba how poorly I was treated.

Called to check on getting a hat done. I have the embroidery file already. They immediately told me…read morethey didn't do small projects and to call a person in the mall. As I do appreciate that they were up front she was kinda short about it. That being said don't come here or call here unless you have a large order. They are not intersect in your business.

Beautiful store and friendly service - this place is a regular stop on visits to Lexington.read more

Fantastic cozy shop chock full of high quality yarn. Walking in you are greeted by walls lined with…read morecolorful yarns of varying fibers, all organized extremely well. The staff was super friendly, knowledgable, and helpful. Prices were also quite fair. Would highly recommend and will likely return

A hole of unknown origin appeared in my pricey gray jeans. Took them to Moda for repair. The repair…read moreis barely visible. The charge $8.00, which seems to be typical for this kind of repair, and well worth it. Recently, I took my cashmere poncho to disappear a hole, possibly feline inflicted. That too, is MIA to the eye. None better than Moda. 4

Moda is amazing! I love them so much and they are wonderful seamstresses there. I have gone there…read morefor 22 years and just appreciate how great my clothes look!

Paige worked with my descriptions and art very quickly and with care. Highly recommend to those of…read moreus who want to avoid designing online. Come with digital inspos. They have a great selection of fabric choices and she knows the details of her job. Great work!

I am located in Missouri, however Underground Printing has been my top choice for the gear that I…read morepurchase for my various teams and clubs. I have ordered UP 3 times now and I am blown away every time by the quality, price, and speed of Underground Printing. All of the staff is quick and responsive, and really take the time to ensure that all products are up to your standards. I will never use another printing company!

This is a great little sewing shop! I have been a regular customer for 14 years now and have found…read morethe staff to be so easy to work with. Always helpful and willing to share their expertise, they have taught me more about the ever-changing field of home sewing and machine embroidery than I ever thought i could learn. Sandy absolutely loves sewing and working with people and Vicki is the perfect associate. Their attention to detail and continuing education with Viking serve their clientele expertly. I am sorry Leslie did not have a good experience on her only visit there. She should drop by more frequently and get to know the staff and take a class or two. Then she will learn how accommodating they are. They freely share their knowledge and carefully guide their customers through difficult projects. Thread, scissors, and other basic sewing supplies are on hand to be shared freely in class. Other shops do not provide this kind of service; you must buy a new spool of thread and other accessories. Customers are also encouraged to drop in for help with a project, at no charge. (I understand that at least one other shop in Lexington requires an appointment for such help and charges a fee.) Technical assistance with software and help using the machines are also freely given. Sandy's son Will is a Viking certified technician and expertly handles repairs. One other comment to those who would judge any business on the basis of one visit: no one can please all the people all the time. Sandy has owned and operated her business very successfully for almost 30 years. She's doing something right!

I called (11am) on my way to pick up my machine from a schedule maintenance to give my eta, since I…read morelive 1.5 hours away. William answered and told me he didn't have my machine ready. He said he didn't know the arrangement that his mom made. He said to give him a couple of hours and he would have it done (1pm). I reminded him of the list of issues I needed addressed that I typed out and gave to Sandy. He said he would look for it. Approximately 3 hours later (at 2:30pm), I arrived to pick up my machine. He said it wasn't done, but that I could take it. I reminded him that: * I live far away * I couldn't return for several more days * I couldn't leave my laptop * And at the time of dropping off my machine, I was assured that 1 week was more than enough time to see about/repair any issues my machine was having He started yelling at me that his mom was sick today and he couldn't do it all. He was yelling, waving his arms around, stomping off and slamming stuff. He continued yelling at me in front of the customers in the store. When I got my machine in my hands, he said to "just get out and I'll do it for free just leave!" I was unable to have a calm conversation with him or was he willing to come to a solution. He continued yelling, "MY MOM IS SICK TODAY". Now I have to pay someone else for my Free First Cleaning/Maintenance on a machine I bought there 6 months prior. I left the store visibly upset. The verbal abuse was intense A customer was lost.

Had decals made for vehicles. High quality work & done…read moreexactly as I described. Will definitely have more work done by them in the future. Decals have been on vehicle exteriors for 18 months & are as good as new.

This place is great! I found them here on yelp, gave them a call and the customer service was…read moreoutstanding! They got my first order finished very fast and have great pricing. A couple weeks later I decided to use them again for some hats and more shirts for my business and they went out of their way to get them done before my first day of opening my food truck! Thanks guys! I will use you every time! Jake Henderson! Keep up the good work

I chose this place based on the reviews I read online and the fact they were close to me. I stopped…read morein with some fleece blankets I wanted to get embroidered. They showed me my options for fonts, sizes, and thread colors and then embroidered one on the spot so I could make sure I liked it before they did the rest of my order. After I got home, I changed my mind and ran back over to see if they could swap the thread from black to crimson and they did so with no issues. I dropped off 13 blankets and they actually finished the entire order the same day, which I wasn't expecting. Each embroidered item is $15. They send off their screen printing orders but can also do laser engraving in-house. I was impressed with the service and I'll definitely be using them in the future.

Best embroidery shop in the Lexington area. I live in the Hamburg area but going to Jim and the…read moreteam all the way to Nicholasville is so worth it. Started going here to get horse blankets done when nobody else said they could do it. They do just fantastic work and always quick! Very recommended!