Very concerning experience…read more (Understandable) We visited Palace Games recently and were instructed by staff to place all personal belongings in a designated basket area before entering the game. The basket was located outside of the game room and remained out of our sight for the entire duration (~2 hours). (Incident) After the game, we discovered that a wallet valued at $1000+ (including cash and multiple cards such as ID and credit cards) was missing. Based on the noticeable weight difference before and after, we were able to reasonably determine that the item went missing during the game time. (Their Action) We requested assistance immediately and asked to review surveillance footage. Initially, we were told that the footage would need to be "retrieved through a third-party vendor" and that we would be contacted later -- however, no one followed up. The following day, after multiple attempts to reach them, we were informed that the "vendor was unavailable (PTO) "and the footage could not be accessed at this point. Later, a manager called and stated that there is no recording at all (⁉), only live monitoring on site. When we asked for confirmation of this and whether we could document the conversation, the call was abruptly ended Subsequent attempts to follow up have gone unanswered. Additionally, on the game day, we felt rushed to leave immediately after the game ended, even though our scheduled end time was 4:00 PM and it was only around 3:45 PM at that point. This made it more difficult to properly check our belongings around the game area. We followed all instructions provided by staff, yet there appears to be no secure storage, no accessible review process, and no clear accountability when something goes wrong. Their responses were inconsistent and changed over time. the incident has NOT yet been addressed at this point. We are sharing this experience for transparency regarding how personal belongings are handled and how incidents are addressed. Update: The owner has reached out to us, apologized, and showed us the available surveillance footage. The footage only covers the lobby and hallway areas and does not include the room where personal belongings are placed, so it was not possible to determine what happened. We appreciate the follow-up and the owner's sincere attitude. However, this situation highlights that the designated storage area for customer belongings currently has no surveillance coverage or secure storage. We hope additional measures (such as lockers or better monitoring) can be implemented in the future to prevent similar incidents. While we acknowledge their efforts to address the situation, we are keeping our original rating to reflect our experience.

The best Escape room in San Francisco! So immersive and fun!…read moreWe took the family and everyone enjoyed it (although not the most interesting for very young kids). I'd say the Edison room is my favorite so far. The thoughtfulness in clues and gags are amazing!! You really get what you pay for here- it is expensive for what it is but the level of detail has far surpassed other escape rooms I've seen. A+ for the props department!

The games are so fun!! We were here from out of town and we loved it so much that we went back…read moreagain 2 days later lol. Without giving away anything, I felt like this escape room had the right amount of challenge and good story lines compared to your average escape rooms. People working there LOVED working there which made it more enjoyable for us!

Fun game (we did the school house one). Started on time, places to store your stuff, fun surprises…read morein the game. The only thing I would say is that since these games are collaborative it can be either really fun OR really awkward being put with other people/groups. My group of 6 got paired with another group of 4 and the other group sometimes were really adamant about doing things certain ways (not always right...). Maybe consider asking buying out the game to make it private if you want more control over your game.

The craft cocktails are fantastic and designed to mimmic Asian dishes…read more Korean Cold Noodles ($19) Probably the most unique cocktail, and equally as delicious. Pandan Vieux Carré ($22) By far my favorite cocktail of the night - very well balanced, spirit forward but also bright and silky. A5 Wagyu & Black Truffle Old Fashioned ($25) This was also fantastic, rich and buttery old fashioned with truffle accents. The A5 Wagyu is sourced from the Niku Steakhouse local butcher shop! Ube Cheesecake ($19) Wonderful dessert cocktail to finish the night. We didn't have time to try the Escape Room connected to the Speakeasy, but we'll be back! There are two rooms, one in the front with a puzzle theme, and another in the back with a Middle Earth (Lord of the Rings) vibe. Staff was friendly and took time to explain the clever menu to us!

Drinks and vibes were amazing!!!! -- all I can say is Ube cheesecake. GET IT…read more Definitely want to come back to try out the escape room experience.

So fun and unique. Came here with someone I was meeting for the first time and we had a blast…read more Games were a good mix of mental and physical. Lots of figuring things out and collaborating. We sucked but took it in stride and still had a really good. Currently there are 6 gaming rooms, though more rooms are in the works. The games offered in each room change depending on how many people are in your group. And there are different levels, so once you beat the game, you can return to the same room to advance to the next level. If you fail, you leave the room for it to reset and then can return to try again as many times as you want. I'd never done escape rooms or anything like this, and was really impressed at the sophistication and technology. You get 1 hour and 45 minutes to play, and time flies fast. Came on a Friday night at 8pm and there were only about 2 other groups. Free parking in lot. The man showing us around (Tim?) was really nice. Overall a great experience to try. I'll be back with other friends for sure.

Came here with my family of 4 (2 teens), and we had a blast. We enjoy games, puzzles and escape…read morerooms, so this seemed up our alley while still being something "different" that we've never done before. We beat at least level 1 on all the rooms except one--the marble contraption. I enjoyed that there was a good mix of skills required in each of the rooms. Some of the physical ones really tired me out! I think this would be a good birthday party activity for 7/8th grade kids and above, as long as they're semi-mature and the type of kids that enjoy puzzles.

Their work was done with Quality and speed. Thank you and look forward to our next job.read more

Great courteous service. Prompt responses and clear instructions. Puzzles were all interesting and…read morefun to figure out. We did the Mars based mission. The rooms were a little worn, but relatively clean. The neighborhood is a little sketch, so just watch out for parking around there. Best to just uber. We had a fun experience and would want to try other themed rooms next time.

So much fun for kids and adults!…read more We went to Escapology at Stonestown last night with a big group--my kids plus nephews and nieces, all between ages 7 and 12--and it was an absolute blast. We did the Murder Mansion room using Kids Mode, and honestly, I was impressed. It was still challenging enough to keep everyone engaged, but not so hard that the kids got frustrated. Watching them collaborate, problem-solve, and get genuinely excited when clues clicked was the best part. And yes--we actually escaped! Most importantly, every single kid had an amazing time. On the way home (and again this morning), they kept asking when we can go back. That's the real five-star test. Great experience, well-run, and perfect for families looking for something fun and different to do in San Francisco. We'll definitely be back again.

I have been to a significant number of escape rooms. All the main ones the Bay Area, LA and Los…read moreVegas. This was really bad. I don't understand all the positive reviews. The game team they was supposed to watch is did not and kept giving us hints doe things that we had already completed. It wasted a significant amount of our time. Then two major games did not open even thought we did it right and checked it many times. So we started to second guess ourselves and try different solutions which also lost a bunch of time. There were a number of key non initiative puzzles. This was a very poorly done escape room.

Michelle and Tamara hosted our event at the university I work at for a division retreat. There were…read moreabout 14 of us and the "escape room" game was da bomb! I didn't know how they would bring the escape room to us but it was perfect. We were going to do an offsite with a location based one but timing and location wasn't working for us so I thought I'd try breakout IQ. I'm so glad I did! It is a true test of team building and communication. The facilitation at the start was great. It really spoke to what I wanted my staff and me to get out of it. And the debrief was on par as well. It fit in nicely with the theme of our day long retreat. Besides fun it was educational on an individual and group level. I would totally use them again to facilitate for one of our student groups or even with other cross campus partners. Thank you!!

I reached out to BreakoutIQ looking to host an event for 50-60 people and Rahul immediately reached…read moreout to learn more. Our team had a few date changes, but through it all he was very flexible and accommodating. The day of the event, they sent instructions and had a staff on site setting up. They explained the rules of the escape room/scavenger hunt and we were broken in to teams and we were off. Overall, everyone had a great time and already asking when we could do another. Thank you so much, BreakoutIQ!

EXCELLENT Escape Room! Oh What Fun!!!…read more We had an amazing time tackling the Heist escape room in Fremont, CA! Here's a tip: bring a diverse group of people for a mix of strengths, arrive early, and split up into smaller teams to cover more ground. We had ages from 11 - 70 years old. The challenge was real--we needed quite a few clues--but thanks to great teamwork and asking for help when we needed it, we managed to escape!!! Big thanks to Kevin for making it such a memorable adventure!

First went to this escape room in 2021. Mechanics, storyline, interactiveness, and production was…read moreall great and fun to do with a large group of maybe 8 and under. This was one of the first escape rooms I did with a live actor and that was a game changer at the time a few years back. Most people find this escape room by word of mouth or via Yelp, and they seem to be doing well as far as I've heard. Definitely try this escape room if you're an enthusiast. It was fun and one of a must-add to your Morty list! Just keep in mind, the location of this escape room can seem kind of sketchy driving up to it, but don't worry - there's actually an escape room there, lol.

I've now done every room here. The concepts are solid and the rooms are cleverly designed, but the…read moretech is mid at best and the spaces are starting to feel worn down. Unfortunately, during one of the rooms we ran into an issue where we had completed all the puzzles, but incorrect audio cues triggered instead of the end sequence. We ended up standing around for a while thinking we had missed something, only to realize we had actually already finished the room. The rooms here are good for entry to mid-level escapers.

We all had the day off and had decided to use our credits here since we had to cancel before for a…read morefamily emergency. The process to get set up needed to be done by email, but their response time was great. They set us up quickly and an email with the confirmation was sent. The email confirmation included the waiver link, which made it easy for all of us to sign the waiver before we got there. The confirmation email also included an address for a nearby parking lot, which I love since going to the city is usually a hassle for us to find parking. So this took the stress off. When we got there, we were about 30 mins earlier than our scheduled time. The game master Dylan was super helpful and informative. While we waited they had a fun game for us to play. When the other group was done, Dylan was able to reset the room quickly. Went over specific details of what not to do, and we were let loose to solve the escape room. As we were working on solving the rooms, Dylan was great helping us when we needed help. Great experience. We plan to go again soon.

This place was so much fun! I've been to many escape rooms but never was offered a taste test of…read morewhat the game is like. We ended up trying the Big Game Show and had a blast! They sold us with the taste test of the mini game shows. The best thing is that they said if we play again it would be a different set of games every time. I'd definitely be back here! And our team won of course!

Played 3 out of 5 of the escape rooms with my bf while we visited San Fran and it was so much fun!…read moreWe've been to "the escape game" locations in OC so we were excited to play different rooms this time. Vivian made our experience beyond enjoyable and kept us wanting to come back! Thank you Vivian, you will now forever be a part of our memory of San Fran