I was referred to Tony Martin Limb and Brases by the VA Amputee Clinic here in Tucson…read more My first prosthetic leg was given by Hanger and had given me a lot of trouble, that's why the VA referred me to Tony Martin. I'm extremely happy with the service provided by Tony! He is outstanding! Extremely professional, he knows precisely how to fit the protestic! My first one got to large for me so I went back to him and he contacted the VA to see about getting a new one with a device that would allow movement in the ankle. Tony had no problem with fitting me with the proper device in the prosthetic , I'm now able to move as though it is a real foot! I really love the way Tony and his wife treat me like I'm family! You don't see that in most places of business nowadays! As far as I'm concerned, Tony Martin Limb and Brases, is the Best place to go to for amputees that need the most outstanding prothtetics! Tony's Son provides the best Brases for those who require them! A one stop shop, so to speak! Tony's wife provides the best administrative services! The office is kept extremely clean also!

I had used this place for orthotics about 10 years ago and was happy, but I am not happy with my…read morerecent experience with I will detail. Bottom line I think this shop has been passed to the next generation, Tony Martin and craftsmanship and caring did not end up in his genes! Read on to follow the details. Due to an accident as a child I have a leg discrepancy. I had orthotics prescribed with a lift on one side to compensate. I took my prescription to this place and Tony Martin, Jr. forgot to order the orthotics with the lift as was prescribed. He did not recall, but then when he looked in my file at the prescription he saw that he made the mistake. He said he would fix it, so glued some cork or something to one orthotic while I was there. In the following weeks I wore the orthotics and began experiencing pain in the other leg and my hip and back. I checked and found the piece of cork or something came off and moved, and I believe caused me the pain. I went back and he again said he would take care of it. He did NOT send the orthotics back to be redone as I believe he should have, instead he fastened some sort of rubber to the orthotics and now this is causing the one side to make my foot slip forward with each step. I have already scheduled an appointment with the doctor who wrote the prescription and will tell her about my bad experience and get her help sending me somewhere else to get it done correctly! I am probably out the $350 Tony Martin, Jr. charged me, but I value my health and am willing to spend more to get properly fitting orthotics. Again, I was happy with the senior, Tony Martin that made my orthotics 10 years ago, but not with Junior. I do not typically write reviews, but am so angry about this experience am writing this review to release some of my anger and I hope it helps someone else out there. I had a bad experience at this place!

Maybe I'm expecting too much. The insurance paid $1000+ for…read morethe visit, fitting, shoes and insert with prostetic toe. The shoes are $100 Dr Comfort shoes. The fitting is old fashioned "box" fit; rather than the newer scanning of the feet. Meh; but, seems the fit SHOULD fit. My uinsurance paid over $1000, and while I am grateful, I think for $1000+ the shoes should fit much better, the prostetic insert should fit; instead of being told, but heel inserts. Am I wrong here? This is for the Tucson location, on Grant.

great at first, but my prosthetic broke at the ankle hinge and foot fell off. called talked to some…read moreoffice person who obviously didn't listen to me as I spoke and kept pushing an app on me. When all I needed was to talk to someone who could confirm that they were going to take care of the situation. I don't have a vehicle and they moved further away so I wasn't going to waste my time trying to find a ride to their new location. I still haven't heard anything back from them. I'm going with Hanger.

I walked in to find out if they could help me with brace and orthotics. They said they were not a…read morestore which I already knew. She said they couldn't help me unless I had a prescription in hand. Not even willing to talk to me, even though no customers in the place.

Hanger of Green Valley is an exceptionally compassionate, highly skilled agency assisting this…read morecommunity, we are truly blessed and privileged to have such qualified, educated, kind people here to help us. I have been to this office in 2022 and 2023 and could have no higher skilled person working on my problem. Paco Galvan, CPO is excellent at his craft. He is willing to go the extra mile to assist a patient and to contribute to his community. The only complaint this office has ever had was requiring masks which was mandated by the state. Please make it your choice when asking for aid with your sling.

Sarah at the Speedway office was so helpful in creating a custom solution for my unusual…read morecombination of foot problems. She understood the different problems and created new inserts that are working well. It was a pleasure meeting her and when it's time to get new orthotics, I will go back to her. The staff was also friendly and helpful with scheduling.

Traver Riggs and his staff were very accommodating and knowledgable. I highly recommend this…read moreoffice! Thank you! :)

Everyone was great to work with. I just wish they would've told me the cost up front. We were 3/4…read moreof the way finished and she handed me a paper and let me know to finish I would need to pay $1900 dollars. I'm on SS and retired. I applied to Care Credit but only received $900. I just can't justify the cost and I have no idea what it would even look! I wish they told me up front the cost due to the fact I wouldn't have wasted their time

It was my first visit to Hanger Clinic. I had no appointment and no prescription from my doctor. I…read moreneeded an abdomen binder and wanted to check what types they might have available. The staff was very nice, patient and helpful. Arian Jacobs, clinician showed me available product, explained how it could be used and agreed to reserve one for me until I get prescription for it. I would recommend this clinic to anyone.

From the small waiting area you can hear and see whats going on with customers, because the doors…read moreare wide open. They told me my order would be ready in 8 days. After 3 weeks I finally got a call to pick up my order. Duhh! No updates whatever and why it took so long. Will not go back.

I took my mom who has Alzheimer's here. They treated her with respect and were super nice. They…read moreworked hard to get her sized and then they made the shoe insert while we waited. This is a terrific place. The price was also good.

Assuming that you have special needs, in my case diabetic shoes, this place is excellent. The staff…read moretry to get things right and care about their clientele. Of course, it's way better to not need their services, but if you do, be prepared to be satisfied.

Horrible customer service. I made an appointment two weeks out and I was told the address to the…read moreappointment was the one on my referral which was also the number I called (Grant Location) to make the initial appointment. When I made it to the front desk I had extra time and would have been 15 minutes late to the orange grove location, less if I had just left when the receptionist said I was at the wrong appointment. When she called the doctor at the Orange Grove location said she wouldn't be able to see my son which is ridiculous. There should always be a late window, especially considering this was not my mistake and I had to schedule so far in advance and had to take my 5 month old out during a pandemic. You would they would have been more accommodating. Now I have to wait another week. I'd also like to add that there was not a single other patient in that waiting room or on the sign in sheet at the Grant location and the doctor there also said he could not see my son because he was working on a project. My sons appointment was right at 8:30am when they first opened. Ridiculous.

Dr. Duerksen is amazing. My elderly mother had ectropion eyelids that led to frequent eye…read moreinfections. Her opthalmologist contacted Dr. Duerksen to ask her to try to squeeze her in, and her office called me a day later to offer someone else's canceled slot the following week. In the interim, Dr. Duerksen already had contacted me directly to let me know that I could reach out to her with any questions about the procedure. Dr. Duerksen's office is comfortable and clean, and the staff is friendly. Yes, we had a bit of a wait past our appointment time to see her. But, Dr. Duerksen clearly takes her time with each patient. She built rapport, explained the procedure, made a facility recommendation (she uses more than one), and answered our questions. After mom got clearance from her primary care physician, we scheduled surgery for the next week. My mom got sick the day before surgery, so I contacted Dr. Duerksen's surgery scheduler, and she worked with me to get her back on the schedule. Right before the rescheduled surgery date, mom had another illness, and Dr. Duerksen's scheduler worked with me to get her back on the books again. Unfortunately, this illness progressed, and my mom passed before she could have the surgery. When I notified the office, the staff member I spoke to offered her sincere condolences. Then, three weeks later, right before mother's day, I received a handwritten note from Dr. Duerksen with her condolences and thoughts for me on my first Mother's Day without my mom. To her, patients and their families are more than a list of medical problems and medications. Her kindness to my elderly mother and me in all of our interactions, her team's flexibility in getting my mom scheduled/rescheduled, and her kindness/empathy after my mom passed speak to this.

I didnt get a correct answer about anything from the staff. The amount of time i would need to take…read moreoff work, the time to be at the hospital, the estimate cost of the surgery was off by two thousand dollars. After the surgery they called to collect on a bill I had paid almost 2 months earlier. The eye surgery was fine but I would go somewhere else. There were too many mistakes by her staff.

ALICE RAE HAS CLOSED ITS TUCSON STORE. I was very unhappy to…read morelearn that when I called their number today. The bras for my prosthetic are wearing out, but they have neither the make nor the size and I need to be fitted.

The service here is wonderful. My fitter, Christian, (yes, she is female!) was kind, patient, and…read moreattentive. I felt like her goal was to make sure that I left the shop happy, which I did!