My 6 year old daughter is one of those kids who acts like she's brave but I can see right through…read moreher. I know when she's nervous, and I know she's got that "white coat syndrome" that so many kids (and adults) face. When we arrived at Wheaton Prarie Dental, I could almost HEAR her heart beating faster. So I made sure to act calm and collected as we approached the front door. Once her name was called, I was surprised she didn't run out the door right then and there. But Lindsey, the hygienist, greeted her with a smile and made sure she was comfortable in The Chair. And that's when I knew my kid wasn't scared anymore. She was definitely relaxed, and this was WITHOUT the gas mask! After Lindsey did the routine xray and whatnot, we met Dr Colella. He, too, greeted her with a smile and had a good talk with her. He acted as if he was just a friend who she hadn't seen in a while. He explained that he was just going to check and make sure everything was going well and even got excited when discovering there was a FIRST LOOSE TOOTH present! At the end of the exam, he gave us a bag full of goodies which of course any kid would love. The staff here is great and despite it being on a relatively busy street, the location is great. Parking is easy and there's a lot to do to pass time if you've got to wait a while for your significant other or kid during a long visit. Our routine visit, however, was quick - something I appreciate as a busy mom. Overall I'm happy to have found a dentist/dental office that I can trust, and one that my kids will trust as well. We all know dental visits are scary. This place isn't scary. =)

When i walk in to get my teeth clean i am warmed by the smile from the front desk lady.I believe…read moreher name is Kristin. i have great experience with the the team cleaning my teeth and the final inspection always very detailed crew. BUT when i leave and talk to Tracy she isnt a pleasant person to deal with and very unfriendly unwelcoming "give me your money and get out".When it should be about how did everything go ?How was your visit?There is many Dentist around town where everyone is nice and not look at you as a payment and get out. That customer relationships are key. Tracy doesnt belong in the field of customer service.This is the main reason why many people like my self wont be going back because of people like Tracy. I have been going here for years and its always the same with her but i will not be returning until this changes.

During my 3 year olds 2nd visit, comments were made while trying to get him to cooperate that were…read moresuper unprofessional. "You'll have to go to a special dentist that might hold you down" Then the referral that we were given wasn't even for a place that accepts our insurance. DONE. Would not recommend for young children or anyone that won't be willing to cooperate for YouTube or a sticker. UPDATE- after my husband talked to someone there about why he was cancelling his appointment, the company reached out to me with an apology and news of having that dentist attend training. I hope this helps!

Smile Obsession told us in person that they had a free consult to give us the price for our kids'…read morebraces , and their website confirms it. Yet they still billed our insurance and reduced our kids' lifetime orthodontic benefits. This is deceptive and unfair. Other orthodontists we visited gave us honest, free estimates without touching our insurance. It's disappointing that Smile Obsession chose not to act with the same integrity. As a result, our family of five will no longer be patients here -- they've lost years of cleanings, treatments, and orthodontics from us because of this dishonest practice.

Today was my first day at the clinic and I am more than satisfied with my visit! Everyone at the…read moreoffice was so welcoming and very personable which made me feel more comfortable, especially being somewhere new for my first appointment. My hygienist was Tanya and she was excellent! I am so impressed by her expertise. She was very thorough in her work and took the time to explain everything to me in great detail. I can tell she truly cares about my dental health. I was also seen by Dr. Gaska - she met me with such kindness and compassion. I was very comfortable during my whole visit. Thank you Premier Dental Center, Tanya, and Dr. Gaska for making my appointment exceptional!

Yes, they are very friendly, and the office is nice, but beware of their shady billing practices. I…read morehad a new bridge put in, and from the moment the dentist put it in, I had problems with the fit, color, and sizing. I said something before it was put in permanently, and directly after, but he ignored me completely. The document that I signed for the amount that was to be billed to my insurance company versus what I would pay, was fine, but then, mysteriously, the amount increased by 3 times the amount that they originally stated (and the amount that I agreed to). I understand that sometimes there will be some small variances in the estimate versus the final cost, but THREE TIMES the amount? Also, they billed my insurance company 28 DIFFERENT TIMES FOR THE SAME THING!!! How is that NOT shady? And every time I tried to talk to them regarding my bill, they were soooo rude. And now, I'm in collections. I would avoid these people at all costs unless you just have simple, straight forward dental work that you need done.

Excellent staff that work there and the doctors just absolutely Amazing and perfect…read more My visit was so smooth and she went over with me to explain everything so that I can understand thank you

My family has been coming here for a few years now and we are thrilled with the service and staff…read more The office is clean, well decorated, they have awesome medical grade air filters in each area (for COVID). Top notch teeth cleaning. Well knowledgeable staff. We used to go to Tower Dental but prefer this place much more. You can tell they're awesome as they are booked out for months!

I don't have a dentist go here! Have a dentist switch here! Best mental experience I've ever had in…read more67 years! You have had extensive dental care prior to coming to Riverwalk and I have never been taken care of as well. My teeth look absolutely amazing and I'm not afraid to smile anymore. They don't just create new teeth when they make caps they create artwork! Everyone in there is so nice. It's like they become family. I would highly recommend them to anyone.

Really, you need to use this dental group. As a 10+ year customer, I have experienced just about…read moreevery dental and cosmetic challenge with Dr Jill and Dr Angelica. They were great executing solutions, and dead on honest. Reflecting them, the atmosphere is professional, efficient and friendly. The office is unusually tastefully decorated in a restored house across from the library. It's locally owned too-- a real plus. Plan on parking on the street or down the block. Although parking options are plentiful, the parking lot itself is concise.

Hayley was so professional. She was new and would ask questions as needed, she was very patient,…read morerespectful, and humble. She made my daughter feel comfortable as well.

This Dentist office is running scams on denied claims. My insurance denied a couple of services…read morethey allegedly perform. The office people told me I had a balance of over $900 on my account because the insurance company denied the claim. I never received a bill for the amount allegedly on my account. I checked with my insurance and found out. "The service was not covered due to a previously rendered service. The member cannot be held responsible for payment. "

Dr Chang & staff are friendly, professional & efficient. They really make you feel welcomed & like…read morefamily. Each visit is better than the last!

We have been long time patients, even bringing our two kids there now. We travel from Carol Stream…read moreto Naperville for the amazing customer service and quality care. We started coming after another dentist tried to get us to do thousands of dollars of unnecessary work. Dr. Chang was honest with us and never tries to do services tha we do not need. We will continue to drive to him passing several other dentists. thank you Dr. Chang and your team for always providing great dental care.

While the dentist at this practice is highly skilled, our experience with the office staff has been…read moredeeply disappointing and stressful. We have repeatedly encountered unprofessional behavior, including being spoken to in a condescending manner, interrupted, and even yelled at over the phone--making it nearly impossible to voice concerns or ask questions. Additionally, there have been ongoing issues with insurance billing. Despite confirming coverage and accurate information with both of our insurance providers, the office has continued to submit claims incorrectly. When we've tried to bring this to their attention, instead of resolving the matter calmly, we've received harassing and aggressive phone calls--sometimes while caring for our 2.5-month-old baby at home. Most concerning is the unwillingness of the staff to allow communication with a manager or the dentist when we requested help. Threatening to send a patient to collections while refusing to acknowledge or correct their own billing errors is unacceptable. Because of the repeated mistreatment and lack of professionalism, we will not be returning to this office. Patients deserve to be treated with respect and to have billing concerns addressed, not ignored or escalated through hostile interactions.

If you ever want to talk to the dentist, don't try this dentist out the hour, the officer refuses…read moreto let you talk to the dentist directly. They have strict policies against this, and they will not even pass you along to the office administrator . I've been a patient of this office for several years now and have nothing bad to say about the the dentist, however, the office is another story. This is a office which seems to be run like bring them in run Em out horrible Horrible service for my d office. My wife has been wait listed for over 4 years. To get into this place, they do not accept new patients even if you are an existing patient. And we refused to be even pass along the message to the dentist. Hopefully, this message gets to the dentist.