This is the second new Subaru I have purchased from Hanson and I couldn't be happier. Don Bauer is the sales professional that I went to both times. Why you may ask? Because he knows the product, he's a man of his word and when you buy a car from Don, he will break his back to make you happy and then follow up numerous times to make sure you're happy. Now here's the thing you need to know, I live in Lake Stevens, WA and that is 95 mikes from Hanson Subaru yet I have made the trek twice now and I'll probably do it again. That should speak volumes on Hanson Subaru and Don Bauer. read more

Bought our Forester there and have had it serviced regularly for the past two years and it's always gone smoothly and the people we've dealt with have been uniformly pleasant and helpful. read more

Had a power steering pump and pulley noise on start-up with my Kia Sedona van. Had the pump replaced twice at another shop - both times the pump/pulley assembly acted up after the repair and the second time it actually fell out (the pump) while driving down I-5. Decided to go to the dealership (Hansen's) to have it fixed. Yes it was more expensive, but was done totally correct this time. I've been driving it for well over a year now with no recurring problem. read more

Just bought a brand new 2015 Subaru Forester. They brought it down from another dealer because i wanted a specific color and options. Every step of the way, our sales guy Dave Johnson was awesome. He made sure that we got exactly what we wanted. He then took the time to make sure that we were comfortable with the car and understood how to use the features. This is the second car that I have bought from Hanson and I would say based on our experience with Dave that we will continue to be repeat customers in the future. Thanks guys! read more

I highly recommend Hanson Subaru. This was the easiest most pleasurable car buying experience my wife and I have had in over 15 years. Our salesman Dave Johnson was low pressure, relaxed, informative, and very polite. He met our needs, created a great deal (even with less than favorable credit) and put us into a stellar car with everything we wanted at a fair price. I cannot recommend Dave and the team at Hanson high enough, nor can I thank them enough for putting us in a great vehicle when we thought out options were going to be very limited. If your are looking for a dependable car, used or new, with a great warranty, service, and no pressure head to the West side of Olympia and ask for Dave J. They've not only put me into the ride I really wanted, but have also gained a customer for life! Thanks Dave and the entire team at Hanson Subaru!! read more

Hanson Subaru's Service Department is top notch. They were great keeping in touch on repair progress and the lobby has pretty good coffee. I was helped by Dave, who has the cleanest work space in the industry and is a total pro. read more

Not even worth a review. First time coming here since moving down to Olympia from Tacoma and they mess up a simple oil change and tire rotation. They can't own up to a mistake they made and tried to charge me for it. Tacoma Subaru is covering their mistake! Ridiculous and now a half hour wait is an hour and a half wait. read more

I appreciated Jim Clergert's honesty and information in regards to all the features. A+ service! read more

My husband and I recently started looking at trading in a car that was aging pretty good. We checked out a few dealers and ended up at Hanson Motors. I can't tell you how fantastic their customer services was!! We drove a few cars and settled on one we both liked. They were able to get us financing at a far better rate than our credit union and the paperwork process was a breeze!! While walking out of the finance office, everyone we came across shook our hand and congratulated us on our new car! This really was the best car buying experience either of us have had! Thank you Hanson Motors! read more

We just bought a 2016 Subaru Outback here and we had a good experience. We cooresponded with 4 Subaru dealerships in all and Hanson came out on top in regard to customer service and price, their internet sales team did a good job. Our questions were answered quickly and accurately and there was no hassle. I will most definitely be a repeat customer when it comes time we want another Subaru. read more

Seeing the postings and rating I was leery about even going in. I could not have been more surprised or pleased with the experience. I was involved with three sales people...Gary, Mike and Scott. They were uniformly pleasant, helpful, knowledgeable and respectful. Absolutely no pushing or hurry up to get a deal done pressure. They found the car I wanted, gave me an acceptable deal and a low, but fair (after some bartering) offer on my trade in. I've purchased many new cars over the years and understand how the game works. I knew my numbers, the product, the prices at the competitors and the value of my trade-in. Hanson has two brands at this location...Kia and Subaru. I note many of the low ratings come from the Kia side. Advice: Before you go in to any dealer know your numbers, treat the sales people with respect because the person making the decision is someone else, know your product, don't show eagerness or fear and above all, don't be afraid to walk because there is always another day, product or dealership. read more

Wife and I stopped in after a full day of car shopping. Lupe met us in the lot and was helpful and very low key from the start. We had done our research and had an idea of the models of Subaru we wanted to look at. Lupe was very patient and answered all of our questions. We picked the Outback and got an amazing deal on it. Financing was quick and painless. All in all a very positive experience. If you're like me and would rather get a root canal than go car shopping then give Hanson Subaru a try and seek out Lupe. read more

I had no problem buying my Forester. It's due for first service. So I called for an appointment and they said not needed, there's no waiting. I pull up and the service guy ignores me. I got out of my car and passed the service guy several times walking around and he didn't even give me the "I'll be with you in a minute." He kept his head down, didn't even look up. I asked for help from two service guys at their desks chewing the fat and they referred me back to ignore man. I asked to speak to the manager and was told he is in another building. I finally got the attention of the service rep and he told me there were five cars in front of me. So why don't they take appointments? I will go to Tumwater Automotive. They know customer service. read more

Aaron Johnson was awesome to work with, Professional, friendly and knowledgeable

Do not bring your Subaru here fir service. They treat women poorly. They set me up for an appointment to service my Car. After one phone call and 2 texts to confirm my appointment, when I arrived they said I did not need to have my car serviced. My time is just as valuable as Hanson's Subaru. I will never bring my car there again and regret purchasing my car from this company read more

Subaru owners beware! Avoid taking your car there for service. We brought in our 2017 Touring Outback car for service, under warranty and was charged a diagnostic fee for a service covered under warranty. They also wanted to charge me $400++for brakes to be replaced, when it falls under Subaru's wear and tear 36,000 mile warranty. I brought in my car for the 30,000 mile service and they also did not cover the wiper blades which fall under the warranty. I left there paying $500 for an oil change and tire force balance. I worked with a tech named Scott who was a borderline bully, rude and not well informed with what is covered under the 2017 Subaru warranty. We reached out via email to the service manager, Andrew who has yet responded to our questions on what exactly we paid for and what exactly was covered under warranty. I never ever thought that a Subaru dealership would double dip and treat their clients this way. We are going to file with BBB and write the State Attorney General, and continue with our reviews. We are a military family who has served for over 20 years to include 8 deployments, and this the worst service we have ever received. If Hanson Motors allow their staff to take advantage of their customers in the service department, then I would not purchase a car from them either. read more

I couldn't ask for a better sales person--with no B.S.! Aaron Johnson at Hanson Subaru--he's young, smart, and REAL--no manipulative salesman stuff! He's the best, and I find Hanson Subaru to be superb! Jenny Nickl read more

Brought our Forester for oil change and recommended tire rotation on Monday, September 12, 2016. They provided us a checklist of everything they serviced and charged us for, to include the tires were properly inflated. The following day, our low tire pressure light comes on. We bring our Forester back to the service desk, they were not apologetic, just said, oh well, it happens! Now we are doubting they actually rotated our tires or performed proper oil change! read more

I originally bought a 2013 Subaru Impreza from this dealership in Olympia. I thought, WOW these people are amazing! They helped me with picking the perfect car. They were super helpful and awesome with the buying aspect. Then it came to working in my car. When I had purchased my Subaru back in February 2019 there was a Tire pressure sensor light that was on. They told me if it does not go off to come back and that they would fix it. Well I came back about a week later and they told me they needed to talk with someone from sales. Well after 6 months of playing telephone back and fourth I'm not only dealing with my tire pressure sensor still, But now a blown up clutch. Now I may look like I don't know what I am talking about, but I can assure you that I do. I know that a clutch does not go from working perfectly normal to not being able to shift into any gears. I had originally purchased and extra warranty, but as far as I have learned... what is the point of that when it won't cover a damn thing? My biggest issue here is the communication. I have went in to this store on multiple occasions to talk with Scott Michael, Frank Kersul , and a few other managers and suddenly they have "gone home" for the day or are "in a meeting". I have sent emails to frank and the sales gentleman who sold me the car, both have never emailed me back.. And I have even gone as far to switch my schedule at work and set up a time and go out of my way to go in and talk with Scott Michael, I get there and he had left the office for a day. My biggest issue here is the terrible communication. I have been trying to talk with someone about getting my TPS light fixed since FEBRUARY! It's a bit ridiculous especially since y'all told me you would fix that issue and here I am months later still dealing with that on top of a blown up clutch. read more

BUYER BEWARE!!!!! I was shopping for a Subaru Impreza, and had visited Subaru of Puyallup, and contacted Subaru of Auburn. Both dealerships had been very helpful, and Auburn had been very honest and transparent in their pricing. I put a request in my employee car buying service, "True Car", and also through the Costco buying service. Hanson Subaru contacted me on a Friday with a lower price and a promise of less taxes paid (9.0 in Olympia, vs 9.8 in Pierce County). Chris Miller in the Internet Dept. told me they could order a car for me. I called on Sunday to follow up, and Chris said, "That car is no longer available, but I'll look again, and call you back." More than 2 hours later, I called HIM back, and he said, "Sorry- I got busy with someone else- the car is available again." This sounded fishy to me, and was really poor customer service. I went in the next day to negotiate a price on my trade in and put down a deposit. On Kelly Blue Book, my 1995 Toyota Camry was worth $400-$700, and I was hoping to get $500. Chris only offered my $200, and said, "We wish you hadn't brought this in- it will cost us more than $200 to get rid of it!" I found that insulting, since it was in good shape (and I saw them putting a sign in the window to sell it as I was leaving!). He said, "Are you ready to sign?" I said, "The one thing I wanted was a cargo tray to protect the trunk area." At Subaru.com, the tray retails for $81, and I knew this. He pulled out a fake price list of all the upgrades, and the cargo tray was $98! Since he gouged me on my trade in, the least he could do is throw in a cargo tray! He pulled the old, "I have to run this by my sales manager" bit, came back with a price of $68, telling me that was their COST! B.S.!! $68 was the retail price at their Service department!. I just stared at him- he finally gave in, telling me how upset his sales manager would be. Shouldn't he be worried about upsetting and disrespecting a customer??? And this ridiculous drama took about 20 minutes! I put down the deposit and signed the contract, and as I left, he yelled out, "Keep all four wheels on the pavement!" This may have been cute to say to a 19 year old boy, but as a 55 year old woman, I thought it was sarcastic and insulting. Coming back for the car a few days later, thankfully, Chris Miller was not in. Don Bauer was helpful and patient with signing the papers and picking up the new car. I told him about my experience with Chris, and he was apologetic, but didn't seemed surprised. Perhaps this is their "Good cop/Bad cop Strategy". If you want to be insulted, disrespected, and cheated- this is the dealership for you! read more

I wish i could give a zero star review to this place. Just had the absolute worst new car buying experience at Hanson Subaru with Scott G. Had the car picked out and preapproval letter in hand. Just had to reach an agreement on price. Online advertised price was $24,164 and they refused to lower it a dime and then gave an enormous amount of additude toward us for trying. I spoke to the manager and he made it very clear he did not give a fk about selling us a car. I can't believe they remain in business while treating customers so poorly. read more

We just purchased our 3rd car from this dealership. We have had nothing but POSITIVE experiences and want to specifically thank Lee Jackson for being honest, quick with getting the numbers figured out and kind. We want to thank Skip (our salesman) and Bruce (the finance guy) for our interactions with them as well. We had brief encounters with other salespeople and they were all positive and happy in nature. All in all, they were a good team and made the purchasing of a vehicle quick, easy and....wait for it....FUN! It was a win, win for all involved. We can't imagine shopping anywhere else and we would be thrilled to refer any and all of our friends and family there! read more

Hanson Kia-Subaru-Volkswagen - How can buying a car be better? Simple...when the salesmen obviously enjoy laughing and adding joy to your day! Thanks guys! - Car Dealers Near Me - Olympia, Washington

Bought a 2009 Hyundai Sonata limited here about 3 years ago and was not pleased by the experience. My car has been absolutely wonderful. 0 problems the entire time I've had it. However, the salesman(who was new at the time) said he could get me a GREAT deal on this car that was listed at 13K and long story short we only got it down about 1K( making it just above 12K). His boss actually came out a few times during the negotiation and told me if I wasn't willing to pay his final offer than it's not the car for me because he "was not going to drop the price any lower even though I loved it because then he wouldn't be getting anything out of the deal" he was rude the entire time to my mother and I and seemed entirely unwilling to help us out. The only reason I paid the 12K was because I absolutely loved the car and I was young and dumb. He was also extremely rude to the salesman helping us out. As we signed papers he made absolutely no small talk and made it seem as if we were wasting his time. In the 3 years I've owned this car they never called to check up on me to see how I was liking it or anything at all. I will never look on this lot again or buy from Hanson as that left an extreme sour taste in my mouth. read more

Worst car dealership on the west coast. This sales team is filled with very unprofessional employees that have no morals. I bought a 08 wrx in February, it is now almost August and I have replaced the clutch, fly wheel, valve cover, a/c compressor and a few other smaller things. These have been replaced by a certified ASE mechanic whose has amazing reviews and very clean work. To make it worse my engine blew yesterday. To fix it I have been quoted from a few places and all of them say I will have to drop more than six grand to fix the car. I have already dropped 4k on mechanical issues and still owe on my loan. They assured me this was a good car and things had been replaced and were in good condition, they also said they would give me the inspection sheet to prove it. After one week I called and they said they would send it. Tried again after one month and nothing. Then the mechanical problems started happening and asked again and nothing. Then I visited the location again and spoke with my rep and the sales manager both were disrespectful and attacked my intelligence. My sales rep is just as incompetent. He has the vocabulary of a small child, such as bro and dude. Come on, you are a business salesmen. All in all I called again today and they said they don't keep records so they now have no proof any work was done. I will continue to call until I get a answer if they can find it. Do not buy from these unprofessional salesmen they will ruin your life and put you in debt. I did make the mistake to trust a used car and will take ownership in that. I just expected that I would have gotten a reliable Subaru from certified Subaru dealership. read more

Hanson Kia-Subaru-Volkswagen - Here is one of two responses I got from the sales rep for my poor review on him. This is extremely unprofessional. - Car Dealers Near Me - Olympia, Washington

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Terrible. I spent $28,500 on a new Subaru..when the car was delivered the next day it was valued at $25,994. Talk about a bait and switch situation. They literally raised the price over $2,000 while the car was being driven down from Skagit County. Apparently this is legal. But it is still totally dishonest and horrible customer relations. I would suggest finding another Subaru dealer somewhere else in WA. What they are doing may be quasi-legal..but it sure is dishonest. I wish I had read the other reviews before I went there. read more

We went through the Costco Program and delt directly with a Costco salesperson. During this visit we had a 2000 RX 300 Lexus we needed to trade in. Right off, he said could only give us $500.00 for the trade in when KB rated it as dealer average at between $2,300 - $3,200. They also ran our credit knowing that we would need to think about this purchase. He came up on the trade in to $1,500. We thanked him and said we would think about it. This was on 2/28/15. We decided to just wait until the wheels fells off. Unfortunately, the trans. died on 3/16/15 so we didn't have a trade in. We went back to this salesperson on 3/19/15 and decided on a 2015 Forester. We said we need to make sure we can cover the down pymt. And would call him the next morning(3/20/15). He stated that the window tinting was $300.00 and would only take a couple of hours. We called back the next morning at 8:00 and gave him a deposit of $500.00 to cover the window tinting and to hold the Forester as we were going to drive an hour each way to come pick it up on a Friday afternoon. He agreed that the car would be done and ready. We call him at 2:00 to say we were leaving Puyallup and would be there in an hour. We get there ready to write a check and have our dog with us. He says to us, sorry they weren't able to do the window tinting and that we'd need to drive back down to Olympia again (remember this was our third trip down there in traffic) next week to have the tinting done! SERIOUSLY!!! We stood up and before leaving we asked him why he didn't give us the professional courtesy of a call or at least tell us at 2:00 to let us know the vehicle wasn't done. We left and called Costco Advocates Program and explained what happened to us and encouraged them to take this dealership off of their list. we were given the name of WALKER's Subaru and drive directly there and purchased our new Forester (for less money!). BUYER BEWARE !!!! Do not buy a car from this dealership and especially the costco salesperson. I wish I would have read all of the previous reviews, because I would never have gone near this place. Susan A. read more

Buying the car was easy using the Costco program and I really liked the salesman. BUT the company keeps robo-calling me in the middle of staff meetings. I have asked them 6 times to remove my name from the list, but I keep getting calls. Will not do business with them again read more

Hanson was the worst place I have ever worked. The managers are all liars who would terrorize you and harass you constantly. They're super rude and unprofessional and manipulate you into whatever they want you to believe. They would promise you a raise or a higher position, but would never follow up with it. I got harassed about scores all the time and threatened to be fired over it, even though I did what was in my power to help the scores. They do not care for you as human beings, they look at you as numbers that are easily replaceable. Their expectations kept on growing more and more as time went on, and couldn't keep enough staff to accommodate that. So me being the only lot attendant took an extreme mental and physical toll on me. It was very overwhelming for no reason other than they couldn't manage anything and expected the responsible employees to take care of it.They also would be super sneaky about hours and try to manipulate it for their benefit. Hanson is somewhere that slackers get praised and the hard workers aren't compensated for their work. I was put on standby back in March due to Covid-19, and was told I'd be returning within a few months. A few months passed and no word --- when I contacted the GM, I was ignored (a commons occurrence whenever you try to contact any management about an issue). So more time went on, finally I got a response telling me to not worry and that I will be coming back. Then I received a letter in the mail about how to transfer my 401K after termination. Which seemed odd to me because I thought I was coming back. I then contacted my manager and he responded simply with "your position had been terminated." No other reason, just that. Super unprofessional. I am thankful to be gone though and will never look back. read more

We knew fairly well what we wanted when we arrived, so a hard sell was not necessary. Dustin was our sales guy, and he was helpful, polite, and relaxed - that fully did not try a hard sell! He coordinated the car delivery and kept us informed along the way, as the car we wanted had to be traded for at another dealer. After looking at the other reviews, I admit to a little skepticism about approaching service, but we're already set up for the first one a few months down the road, so we'll see! Penny was organized and pleasant as we went through all the paperwork in the Finance area. Bottom line - got what we think will be a great car (not our first Subaru) for a reasonable price, and the process went smoothly! read more

I am changing my rating of Hanson Kia. My first experience was in April 2014. I went through the Costco program and got very good service. Was quoted a price over the phone and got exactly what i wanted. Three weeks later, I took my son in to buy a car. James tried to him into a USED car, even though he knew we wanted new.They finally double-teemed us and sent Sly in. His name is true to his nature, apparently. They asked him what it would take for him to want this used car, and he told him he wanted new because of the 10 year warranty. (BE AWARE THAT WHEN YOU BUY USED, THE WARRANTIES ARE CUT IN HALF!) Sly said they would throw in the warranty, so my son agreed. AFTER we signed the papers, Sly handed us a key- ONE key. We asked him about another and he said "Oh, I only saw the one but don't worry, we get those in all the time, I can get you another!" Well, we have called, and even went in and talked to a manager who promised that we would get a call back the next day. That was 3 weeks ago. We checked with Hyundai and it will cost almost $500 for a replacement key for that car. I feel that Hanson should pay, as they PROMISED it to us. The ONLY reason I am giving them 3 stars (my previous review was 5) is because I thought I had such a good experience the first time, otherwise it would be 1. I was going to take my daughter there to buy a car but after they treated my son, she wants nothing to do with them. Apparently, the only way you really get good service is if you buy a new car through the Costco program! read more

Kia service department is horrible. From the customer service, receptionists, service manager and lack of quality care is unreal! It's very disappointing read more

Stopped by for a quick oil change and check-up before a long road trip. After service completed, the Tech told me they found a nail in the tire, but they didn't have time to fix it (45 minutes before closing). They were full up, and if I could bring the car back in two days and leave it all day they can get to it. It wasn't leaking and he said maybe they could just pull it out and it would be okay. But if it did leak they couldn't fix it for 2 days. Huh? Pay premium prices for service and they are willing to send you on your merry way with a nail in your tire! Seriously? read more

I purchased a new Subaru from Hanson in June. There was a defect with the windshield, and I was given the run around between the salesman and the service manager. The salesman said he had no authority to have the windshield replaced, and directed me to the service manager, who never returned my phone messages. I was very patient and polite with them...and all I wanted was for them to make it right. I also spoke with Rob Little, the service manager, and showed him the defects. They absolutely refused to do anything to fix the problem. I've already directed two friends who were about to buy new Subarus away from Hanson. One bought theirs in Port Orchard, the other in Puyallup. DO NOT BUY FROM HANSON SUBARU IF YOU HAVE ANY EXPECTATION FOR FAIR SERVICE. read more

Hanson Subaru is efficient, honest, and seems to be interested in selling you what you want, and not what THEY want to sell (as is the case at many dealerships). The process was straightforward, all the details were explained, and every question I asked (and there were many) received an answer. Eric Ogren was the salesman who helped me and my wife, and he was personable, funny, and fair. The product, of course, is an excellent one--a 2017 Subaru Legacy--which makes the process all the more satisfying. I would recommend (and have already recommended) this dealership to my friends. read more

The salesman there were very pushy when it came to me buying my car. I had never bought a new car before and when i drove up I did not think I was going to be driving home a brand new car that night. It wasn't until months later that I learned, and still regret, the "options" they added onto my car at my cost. Look if the factory didn't put it on, then it probably should not get installed on your car. Unless it's tint. All in all I regret buying my Kia from them and I highly suggest Car Pros Kia of Tacome or Kia of Puyallup. Much better dealerships and much less pushy. read more

I was in and out quick on a purchase in fact it was a smooth deal until lots of problems began to happen. The car they sold which I was told had a good clean Carfax they didn't have at the moment but could get for me was never sent. Car seemed excellent on test drive. When I needed to trade it in only 6 months later I was told it had been in a collision with another vehicle back in 2010. The car had an alignment issue due to that accident and several other annoyances like loud squeaks that developed. They were nice it seemed but very dishonest. I enjoyed their office and paintings they sell for artists but I'd never go back not unless we were provided up front carfaxes on the car or a return policy if they promise a car fax and state its clean on the history but find out it has accident history. I went to their neighbor and bought a new car after only having the car since January 2013. It lasted 7-8 months. I loved the car too but it was just too unsafe for my newborn daughter to be in. read more

Please don't waste your time or money at this place!! Particularly on ANY warranty. I'm a single female who doesn't know much and was treated as such. The service was ok, but i really wanted the car. Triple the amount of the cost of the warranty later (nothing's been covered) on a "bumper to Bumper" warranty I can't say it was worth it!!Take a decent mechanic with you and don't believe the "i can't do anything more" bull#^$(! line they will defiantly feed you. read more

Sitting here waiting for the shuttle.... Scheduled pick up at 3:00 and its now 6:00 on a Friday night... Looks like I will be with out a car all weekend, my date will not be impressed... Worst car car service I have ever experienced ... read more

We had a very pleasant experience working with Hanson Subaru in our purchase of a new Forester. Wayne was a great sales person; friendly, knowledgeable, and low-pressure. Gary helped us with pricing and we were very happy with our purchase; Costco pricing was wonderful and the service at Hanson was great. We had an unusually relaxed and pleasant purchasing experience. We would recommend this dealership to anyone looking for a great car! read more

Not a place I would buy a second time. I don't consider their sales tactics as very honest.