Will never buy a car from this dealership again. No one returns phone calls, and this service department is the worst place I have ever had to do service with. None of the managers do anything either and I have spoke to the General Manager and the Sales Manager. I feel for anyone who has to do service with this dealership. read more

If I could give this company zero starts, I would. I do not recommend anyone taking their car to Hanson Subaru of Olympia when it needs work; your money would be better spent somewhere else. My husband dropped his Subaru STI off on 2/17/17, and we still have yet to get it back. The initial cost was going to be $650, which was fine for his wheel baring and caliper to be replaced. We decided to get a quote on his turbo, and they stated it would be $1000 because the turbo didn't need to be replaced (the master technician working on his car informed my husband of this). Come to find out, the car needs a new turbo, so our new cost is $3100, and the car will be finished 3/3/2017. Keep in mind, we were a little upset, but what needs to be done, needs to be done. Well, my husband received another phone call from the company this morning stating it'll be another $300 to have the intake taken off (which they should've quoted originally, but didn't). Our total is now close to $3500 PLUS tax, which in the end will be over $2000 more than what we were originally quoted for the caliper, wheel baring and turbo. My husband is a technician/mechanic at a dealership in Puyallup, and the reason he didn't fix his car himself was because he didn't want to have to work on his own vehicle when that's what he does all day long when we could afford to pay someone else to do it. We also live in Olympia, so pick up is more convenient than taking it to Puyallup. He since has regretted his decision due to the poor service we've had with this company. In the beginning, they didn't even call him to update him on his car. He had to call, which he shouldn't have had to do. Every time he called, the parts that were ordered overnight didn't get to the shop until 3-4 days later (because that's overnight shipping) or there was something else that would cost more money. Again, due to poor service and the company obviously not being able to quote correctly, I wouldn't recommend taking your car here to be serviced. You'll get more out of taking it to another dealership. read more

Contacted Hanson Kia as they are part of the Costco auto program, to purchase a car. Greg Warren was the person I started to deal with. However received a call from Chris Miller regarding my trade in and financing. He was the rudest person I have ever encountered. I sent Hanson Kia and Greg Warren an email stating my dissatisfaction with his attitude and later received a call from Greg apologizing and said he still wanted to try and work with me. I had a BMW that I was trading in and also was pre-approved through my credit union. They kept countering with this and that, did 8 credit checks (???) then told me I was a liar and a loser and this is all they could do for me. I am a widow and this was my first experience at purchasing a vehicle all on my own. I have never felt so degraded. This experience went on for almost 5 days. I gave up as they actually had me feeling really horrible. Told me what an idiot I was for buying the BMW in the first place and that my stupidity should not now become their problem!! They told me they called my bank and that my bank wants nothing to do with me, they said they called the finance company where my BMW was financed through and that they want nothing to do with me. Said I must not pay my bills. I told Greg you checked my credit 8 times but obviously did not look at it because if you had you would of noticed I have never missed a payment nor have I ever been late. I had a preauthorization letter from my credit union and I also called them up and the finance company and neither one said they received any inquiry about me. I licked my wounds for two days drove to Five Star in Aberdeen, Wa and in approximately 4 hours drove away in a brand new Chrysler 200 with a better warranty, better financing, better customer service, and a gigantic smile on my face and quite frankly a much better vehicle. If you want a great deal go see Carlos at five star. read more

I called in from California to look for a hard-to-find part (ignition cylinder), since I struck out calling local dealerships in my area. I spoke to Brian in the parts department, who was helpful enough to perform a national dealer search for the part and pointed me in the right direction (Minnesota to be exact), where I eventually found the part in stock, and placed the order. Thanks Brian, I've been after this part for days! read more

Total satisfaction with the Service Department. I recently had my 04 Touareg in for a 100K major service BIG $$$$. Jeff S the Red team Service Manager was exceptional. I picked my SUV up and then there was an issue on the way home the vehicle started to over heat. I called Jeff who was extremely concerned and said he would notify the Service Manager. I received a call back saying the Service Manager and tech were on there way out to my home to check the vehicle and take it back to the shop if needed. Well they took the vehicle back and said they would make it right and turns out it was a temp gauge that was faulty that did not show up on the checks. This is a minimal cost part but the Labor was 6.5 hrs which Hanson covered. These guys are professional and want to ensure the customer is taken care of properly. I had heard other stories but in all my dealings with the service Dept I have been very impressed. If you want people to actually take care of you and your car take your VW here. Chris F Olympia WA read more

I totally trust Hanson Motor's service department to give me honest pricing and great care for my car! I always get fearful that when I take my car to a shop I am not going to understand what they are doing or why I am being charged what always feels like "an arm and a leg". But at Hanson, they help me understand what is needed and I feel that I am in control of the decisions for my car! I really appreciate how they treat their customers! Thank you Thank you!! read more

Service Department overfilled the oil by one quart on my brand new 2015 outback 2500 miles and have not contacted me back yet I was told there service department was less than professional but I bought one any way. read more

If only I had the option of ranking them a ZERO. My car was diagnosed in August 2017 with a bad O2 sensor and oil temperature gauge, and they were investigating a driving noise that was getting louder and more frequent. I was told the input to the computer was dirty so they cleaned it and cleared the codes. They charged me the diagnoses fee for my Subaru extended warranty. Within months the check engine light was back on, the warranty was up and I spent over $1,100 to diagnose and replace............ yep, the O2 sensor and oil temp gauge and an axle, due to a CV joint going bad. The same codes I had already paid to diagnose while still under warranty . I called the service manager and did not get a return call. Went to the dealership to hear he had been fired the day after our call. Spoke with the "new" manager in person, have called twice since, and still haven't heard back from him. It is telling that they are not accredited by the Better Business Bureau for failing to respond to a complaint. Will not recommend them to anyone and encouraging all to drive to Puyallup to avoid getting scammed. read more

Just an awful experience. I went in on a Wednesday trying to test drive a Subaru WRX....I was told by Dave one of the sales guys that two Subaru WRX's had just come off the truck and I probably wouldn't be able to test drive one but that I could go and look at them. We did go and look and talked for a little while and I was told to come back on Thursday at 1pm and the manual Subaru WRX that I wanted to test drive would be ready to go. I go in the next day at 2pm and meet with Aaron who was one of the sales guys who had been told by Dave to expect me to come in...In fact I had spoken with Aaron the previous night and had introduced myself....When I walked in to the dealership at 2pm Aaron was engrossed with his phone...didn't look up as I approached and finally when I got close he looked up distractedly and rose to shake my hand and called me "John." My name it turns out is James...easy mistake sure....but you are trying to sell a 28,000 dollar car and you met me less than 18 hours before....and not a lot of people come in trying to test drive Subaru Wrx's. So we were off to a great start. Aaron then tells me that he will have to go up to a separate lot away from the front of the dealership to see if the Subi wrx was ready to test drive. He leaves for 10 minutes...then comes back to say no it's ready yet. Mind you...I was told by Dave the night before that it would for sure be ready at 1pm to test drive...So 2pm the next day and not ready. I'm told by Aaron that he will call me when it is ready. I leave and then go and purchase a Subaru Wrx Sti from Puyallup Subaru... Jerome from Puyallup Subaru was awesome and a wonderful salesman and I'm going to leave them a great review...As for Hanson....I did not receive a text message(apparently Aaron thought it wasn't worth a phone call) until Saturday!!!!!! at 1030am telling me the car was finally ready to test drive...So apparently it takes Hanson Subaru nearly 3 full days to get a car ready to test drive....I was told by Jerome from Puyallup Subaru that it should take about 30 minutes!!!.....Good on you Hanson Subaru....you lost a 28,000 dollar sale because you suck that much. read more

Finally HAD to trade my Ford F150 Lariat in for a more fuel efficient car. Jim was very informative and let me make the logical decision considering price, fuel economy and comfort. The Subaru Legacy was a great fit and they respected the value of my trade in. What really set them apart was the time Jim spent with me after the sale going over how all the features of my brand new car worked. This was great because I had not bought a vehicle yet with so many smart features. I will be working with Hanson's again with my son trading in his car. read more

I think the people that gave Hanson Motors a 5 star are most likely employees that work there. These people use extremely deceptive methods to sell cars to the point of out right lying. This is not a place to do business with. More later. read more

Hason Auto Dealership is the worst dealership I have been to, I explained my credit to the salesman Dan when I walk in the door that I have a Chapter 7 and trying to re-establish my credit He ran a credit bureau on me thru 18 leadner. I was refuse thru all, he came back with a 72 mth at 472.00 for some car I never seen nor test drive and destroy my credit WORSTED.NEVER NEVER GIVE YOUR SOCIAL SECURITY NUMBER TO THIS DEALERSHIP.... read more

These dudes are total jokers! I am pretty certain they cut the boot on my CV joint while it was there to make sure they had some extra charges on maintenance ( as I inspected my car before hand and did not see that). The guy in the shop said that they disconnect the engine to replace the spark plugs, which is totally unnecessary and probably a lie. I have head that dealerships are bad and they prove it, though this was not my experience at the other sub dealer I went to long ago. As one fellow I told I went there said "They are a bunch of crooks." I was in need of a recall and they did not mention it the three times I had it there until I figured it out and they said well it is past the mileage now. Bunch of Jokers to avoid at all cost. Drive to anywhere but Hanson Subaru for your repairs! Oh, and if you are buying a car from them test drive it, running, for at least an hour so if there are engine fault/error code warnings that have been reset by their mechanic they will come back on and you will know if the catalytic converters are bad etc. read more

I took my baby to these MONSTERS a short while ago to have her serviced, because sadly her engine blew and she needed a heart transplant. When I picked my vehicle back up, there was a new dent right next to one of my old dents. I thought to myself, "how convenient." So I began to look around more. It also turns out that they never re connected my a/c lines back together either. About a week after having my baby back and finding all these problems with my car, I then have 5 coolant leaks. I took it upon myself to tighten almost every radiator hose that goes from radiator to the engine. After I completed this, she then began to leak from the thermostat housing. I took it back to the HANSON SUBARU MONSTERS to get this straightened out. When I got there I was treated with complete and utter disrespect, and they also "didn't cover the thermostat in the engine warranty." Again, how convenient. This place is a NIGHTMARE!!!!!! I hope that no one ever has to go to HANSON SUBARU for "help" read more

I've bought and had Subarus serviced at this location for over 15 years. Their service department has gone way downhill from what it used to be. The 'Express' service is a joke. I had a problem getting the time change window booted up on the dashboard screen after daylight savings time started. Called the service dept. and they said to bring it out for a look, no appt. needed, though I asked for one. When I arrived, there was one person being waited on, and the employee at the desk said he'd be with me in just a minute. He then went out to her car with her, and didn't come back, returning only twice in a 45 MINUTE period, to check out other customers. Didn't say anything to me or even give me eye contact. Several employees walked in and out, including mechanics and those working at desks around the corner. One or two even checked people out at this counter. None acknowledged my presence. Finally I said something when one of the desk people was checking someone out. The customer said to him that I shouldn't have been there that long and not waited on. He seemed surprised, saying he didn't notice I was there, all that time, and at that point thought I was waiting for an oil change. Standing at the desk, instead of in the waiting room like other people whose work was in progress? Really? So after I told him what the problem was, he came out there and fixed it in 30 seconds. Anyone who walks in and out and sees someone standing at the check-in desk should automatically ask 'have you been helped?' I will NEVER go to this place again. They deserve 0 stars for seriously poor customer service. read more

Worst. Service. Ever. I went to Hanson Motors today to buy a Kia. When I pulled up the salesman walked over - thought this was a good sign as there were 3 of them standing around talking, oh how I was mistaken. The guy was rude from the beginning.. I told him I wanted to buy a new kia - nothing fancy just the basic cheap car with good gas mileage. He asked me how much I wanted to spend, I said I'd been pricing them and they were around 15,000. He said they had nothing in that price range and offered me no other options. I said "What is the cheapest Kia you have then? he says 16,000." So anyways, I was annoyed already because the guy was acting like he didn't want to sell a car.. but he proceeded to walk me over to 1 Kia - pointed inside the car (didn't open the door, offer me a test drive or anything) and said "There it is." I said okay, let's talk about financing. He proceeds to take me into the dealership and hand me an application - after about 20 minutes he came back and said my car payment would be around 500 a month! and that it was mostly because I didn't have a credit score. Umm.. I DO have a credit score. I paid off a car, I have some debt. The guy spent the next 15 minutes telling me I didn't have a credit score, their program couldn't be wrong and that I could take his 500 a month payments or leave it. I was super annoyed and told the guy to keep his car and left. They need some salesmen that actually want to sell cars there if they want to do any business read more

I purchased a new car from Hanson Kia in Olympia last week. The sales person I dealt with lied to me. He told me I would not pay any extra fees in the purchase of my car only what the state of Washington required to register and license my new vehicle. After reviewing my sales contract I noticed a service documentary fee of $150. The contract said that the fee is negotiable and not required by the state of Washington. When I followed up with the dealership they told me they were unable to refund the money. The Hanson dealership seemed very concerned with their customer satisfaction survey and a %100 rating. What happened with my customer service survey? I test drove my car while on my lunch break and asked if the dealership could please have everything in order for me to take my car home after work. I warned them that it would be late and I would have my 3 small children with me. I asked for a time estimate of how long the process would take again the sales man lied and said 25 min tops. After being there over an hour another sales man presented me with my keys and a stack of papers he said he had helped me out by filling out my survey and all I had to do is sign. It was marked with perfect scores. He said to me " Now I am supposed to show you all the ins and outs of your car and give your a tour and introduce you to the people in our service department but if you don't have time for all of that you can just sign and be on your way." I made the mistake of signing not knowing that I was being lied to about the extra fees. The sales people at hanson kia of olympia really will say anything to get you to buy a car with them. It is a shame there is no honesty in purchasing something as important as a family vehicle. read more

Hanson Motors is a joke. It's obvious that the guys working here hate their job. We walked around the lot looking for specific models for over 25 minutes and no one came to help us - even though they saw us. When we asked to test drive something the response was "well, how soon will you be buying?" like we were just there for fun. Upon return, we found the place a ghost town. Apparently no one wanted to sell a car to us. When we asked about a second car to test drive we got a rude mumble that "it is out of your price range" when we had NOT even mentioned what our price range WAS!!! Just because we aren't wearing diamonds and pearls doesn't mean we are not worthy of RESPECT. One guy actually argued with us about subjective vs. objective opinions - meaning he was right and we were wrong about what wanted. No doubt about it, we will NEVER buy a car from this business and will spread the word to friends. read more

A culture of disservice. I live close, so I take my Subaru there and I am always extremely cautious of their service department. Here's a run-down of the last three times I brought my car to them. 1: Went in for oil change, afterwards I was told I also needed a coolant flush because I had water in my coolant...lol, this isn't my first time at the rodeo! I refused the coolant flush and the rep gave me a hard time saying I could possibly damage my engine if I didn't get it done. 2: 3,000 miles later, next oil change and 90,000 mile service. This is an expensive service so I was prepared for the worst. Beforehand I asked them to also check my coolant (based on the previous flush recommendation) and wouldn't you know, the tech said the coolant looked just fine! At first I thought maybe they had changed their ways, but once I got to the service counter to pay my bill, I noticed it seemed a bit too high for what was supposed to have been performed. There was a line-item for replacement of the spark plugs of my WRX...spark plugs don't need to be replaced until 120,000 according to the WRX maintenance schedule so I called him out on this. He apologized, fumbled a little bit, then eventually removed them from my bill, WTF? 3: 3,000 miles later, next oil change (different car). I mentioned there was an annoying rattle at 2,750 RPM, the rep agreed and said they would check it out. When I picked my car up I was told that there were parts missing from my exhaust heat shielding causing the rattle and the entire length of the heat shielding needed to be replaced to fix it, for a cost of over $600! I declined and decided to investigate on my own. Well, I was just under my car for two hours and guess what, there are no parts of the shielding missing! And I figured out what was causing the annoying noise. There was simply a rock stuck inside the mid-pipe shield and a small screw loose inside the front-pipe shield. I removed them both, re-tightened everything and wouldn't you know, no more rattle! Never going back to them again! read more

I would warn everyone to stay away from this dealership! No customer service, None they could care less about you!!!!! My son purchased a brand new Kia Optima in 2006, we had it serviced it 3 or 4 times with in the first 4 months for a burning smell each time we were told normal break in process for these "high performance" clutches at just over 3,000 miles it failed and they refused to honor the warranty. $3500 to fix it They claimed clutch failure is user error. OUCH (He learned to drive a stick and had driven one for almost 50K miles prior to buying the Kia) but what could we do???? yesterday his car started making a knocking noise then died. Guess what 104,000 miles just out of the 100k mile warranty. We went into the dealer today and spoke to the receptionist who was sitting at the desk doodling in a 3 ring binder. told her our situation and said that although it was out of warranty we were hoping that something could be done or at least some kind of "deal" could be made on a trade towards a new car. she paged for a sales manager twice, no one came, so i asked her to get the GM, he called her and she talked to her a couple minutes and told her to get rid of us that there was nothing he could do, it was out of warranty.I could tell by the look on her face that what ever he said to her was down right rude, she went from kind of bubbly to please dont shoot the messenger attitude. I guess Hanson Motors has all the customers they can use and didnt want to sell another car. We drove across the street to Rainier Dodge. What a difference!!!! we were warmly welcomed and told they regularly hear these horror stories from customers who just left Hanson Motors. GUESS WHAT, WE PURCHASED A CAR FROM RAINIER DODGE TODAY, an hour after being chased out of Hanson Motors, We got a 3.4% interest rate and we were treated really well. DONT WAIST YOUR TIME AT HANSON MOTORS, DRIVE PAST THEM AND BE TREATED PROFESSIONALLY AND RESPECTFULLY AT RAINIER DODGE or any other dealership. read more

This dealer was very deceptive and rude. Went to dealer very excited about the prospect of a new car, only to be met with a very rude salesman (Dave Johnson). When we tried to negotiate the price with him we were met with comments of, "your unresonable", "you dont know what your talking about asking for a lower price," and "you dont know how to buy a car, you dont ask for a lower price. Additionally we brought our children to the dealership and were met with many bad looks from the salesman. We left the dealership as they were playing games with the price of the car trying to get us focused on the monthly payment rather than the cost of the car and kept trying to add additional fees to our quote to raise the price. The next day Dave told us he would take $1500 off the price of the car. My wife drove to the dealership to sign the paper work and purchase the car, and what do you know when she got there our quote was $500 higher than yesterday and he said "why would i suddenly take $1500 off your price". He tried to justify it by saying he was giving us free accessories like floor mats. So not only did he lie to us over the phone, he raised the quote. We also noted that the MRSP was $2000 higher than everyother dealer in the area. I called three additional dealers and all three stated that Hansen Motors is famous for putting a second sticker on the car and raising the price above what subaru sets as the MSRP. We ultimately drove to a different dealership and found the same car with same features for $2300 dollars less than what Hanson quoted us at, with no hassling or games. STAY AWAY FROM THIS PLACE, GET ONLINE PRICES AT OTHER SUBARU DEALERS, SAVE A BIG HEADACHE. read more

bought our new subaru crosstreck from this dealership and went well enough .. they bend over backwards if they think you are going to buy something .. we love love love our new car. went in last week for our first oil change. ..... far from the experience i had imagined it would be. first of all the grumpy clerk didn't say good morning or anything it was "you do realize there are 3 people ahead of you" I said ok.. we were fine with waiting our turn. I had a question concerning the bluetooth mechanism as it is a new feature I was not used to so had some questions. I was totally blown off by the man who was taking my info for my oil change . . even go a bit of an eye roll .. obviously asked the wrong person a question.. stupid me .. he told the receptionist (by the way was the sweetest young lady) to get a salesman to help me .. after calling over the intercom for salesman to come to service for a customer and did not show up I was instructed "just go around the corner and find one yourself" I was shocked to find our car was not washed after the service because the Toyota dealership I usually go to in Centrailia (which is A+++ by the way) but that was ok because some don't but what I was frustrated about was the tone of the oil change attendant who abruptly said "we don't do that unless you get a full service, we vacuum" I said surprisinged at his tone .. Ok. went to my car and .... NOPE no vacuum. I had already decided I was not returning to Hanson Subaru for anything .. however my husband discovered .. two missing valve stem covers they didn't put back on when they checked and rotated my tires .. for $10 ... a service Toyota does for free with your oil change and they wash your car and they vacuum and all with a friendly smile.... ahh it is the little things............ read more