Grumpy old ladies run this business. Don't dare touch their returns cart. I wanted to borrow a cart…read moreto bring 3 cases of oil to my truck. The cart was empty. But no, it was not available for even 2 minutes. This is not what excellent customer service looks like. This is an average business floundering along with average employees. Buy from Amazon; at least they will deliver to your door.

Update to add that Patty working here was amazing!! Without any hesitation helped me fixed my…read morelicense plate. Glad there are still nice hard working people in the world. I will continue coming back to this place because the people here are top notch.

Well, first of all it's O'Reilly auto parts now. When I called to see if they had my headlight they…read morewere very helpful over the phone even told me what to ask for when I got there and that my car may need a different type which was also very helpful so I didn't purchase the wrong one. The young man who helped me came outside and checked my light first and asked that I pop my hood. When checking the lights he found that the light had just come loose so I didn't need to buy one after all. I appreciate their helpfulness, professionalism and honesty. I've had great service from them with the car battery and will be going back!

Batteries Plus is a chain of stores that sells car batteries, light systems, bulbs, and other…read moresimilar items. [Price Range] -- $20+ [Services] -- they can replicate car keys and key fobs, install batteries in your car, repair phones, and a bunch more. [Location]-- located very close to the super busy Tacoma Mall area. The parking area is very small-- only having 4 or 5 spots, so it can be a pain to get out when the area is busy. Other than that, the store is clean and there aren't any people loitering there. [Experience]-- the employees were pleasant to interact with. I needed a car key replaced and initially the associate wasn't sure their machine could replicate my car key due to how worn it was, so she refunded the programming fee and had me find someone to manually cut it. Fortunately, Home Depot's (they can also replicate most car keys even if they have transponders) machine replicated the key perfectly, so I came back to this location and she was able to use their software to program the key to my car. Overall, I paid $122 for them to do so. It's entirely possible to do this yourself if you order a kit or have two car keys, but considering I needed it done ASAP I am very grateful for this service and I don't think the price is that bad.

Got new Duracell auto battery installed in my Lexus in 15 minutes, no appointment or waiting! You…read morecannot get faster service anywhere else. The website had a double discount sale and they install it for free. You get a top quality battery for a good price and immediate install, just what anyone needs.

I was sold spark plugs for my van, I had an issue with one plug coming out so took it to the…read moremechanic who informed me that the ones I was sold we're not very good and too take them back and they put all new ones in for me fixing the issue on my van (that was NOT fixed with the plugs Napa sold me) So, I brought the plugs back and thats when I got the most horribly rude service from employee "Caleb" who said the mechanics we're wrong and got mad when I insisted I get my money back. After speaking to a manager the plugs were refunded however not without being told I was wrong, the mechanics we're wrong and said employee then proceeded to slam the keys of his computer down (mind you this was after I told him I would wait while they paid for their pizza delivery) visably mad and continued to argue in front of a store full if costomers to the point I had to ask if it was really nessesary to argue in front of all their costomers. I know I'm a girl which he clearly felt meant I was stupid but that gives them zero excuse to treat people that way.

From the owner: Your local NAPA Auto Parts is part of a locally owned and operated family business since 1977 with…read more6 convenient locations in and around Pierce County. Our wide selection of auto parts makes us your clear choice. We're here to help you. Let us know what you need. Support Local Businesses Shop Small Shop Local

I have shopped here a couple diffrent times. Almost every…read moretime I have gone here they have what I am looking. There was at least once that they did not , but they ordered it and it came in with in a few days. So if you need a oil filter and oil or an alternator go in or call to see if they have it. Der der der I got me a magnet on a stick

I always try to buy local. C.R.A.P is locally owned 5 store "chain" in SW Washington small towns…read more Although I don't buy a lot from auto parts stores, when I do, I shop here for the above reason whether it's it's for wipers, oil and stuff like that. My experience is that the prices are very good, that staff are more than knowledgeable and helpful, they have what ever I need, and - here is the biggie - it smells like an auto parts store should smell. A bit of grease. A bit of rubber. Ahhhhh! added to my list "I hate franchises"

Couldn't be any dumber. It's literal children that work here. They 'recommend' things for you to…read morebuy, and when you get something different, they throw a fit and will sit and tell you it's wrong. Then continue to ask you to buy MORE stuff to fix their mistake. They refuse to process returns and don't even have managers on duty. Other auto zones will LAUGH when saying you came here. Don't go here, save your money and go somewhere else. You'll have better luck going through YouTube and doing it yourself.

I bought 2 batteries from Autozone during the summer and both were a piece of shit. I have a 2001…read moreAudi and not one person could find the correct battery for my car. So they had some inexperience guy come put a worthless battery into my car. He wasn't even sure how to put it in. Please do not waste your money at this particular Autozone. The one on Pacific ave are professionals. I returned first battery they gave me another one that didn't work either. I had to get a jump from Walmart to get home. They refused to give my money back. They are dishonest and I have told my friends and family what happened to me and not to go there because they don't know what they are doing!!!!

The service engine soon light came on and I started to panic. My granddaughter said I should go to…read moreO'Reilly Auto Parts and they would test it for me. I stopped by and they did. told me it was a small leak, not a problem and gave me printout. No charge. I will definintely go beack.

Service is usually good. Needed to swing in and get some supplies. I was driving my truck…read more Pulled in and all the spots in the front were taken by what I must guess were their parts delivery vehicles. Not really any open spots for customers.