I've been bringing my baby to AV Veterinary Center for a while now, and while the wait times can…read moredefinitely test your patience, the quality of care is what keeps me coming back. One thing I really appreciate is how honest the veterinary team is. I never felt pressured into unnecessary procedures, medications, or expensive add-ons. They took the time to explain my options and focused on what was actually best for my pet, which gave me a lot of peace of mind. Most importantly, they treated my baby with kindness and made sure they felt as comfortable and cared for as possible. I also like that they offer after-hours emergency services. While there is an additional cost, it's reassuring to know that help is available when something unexpected happens. A little tip for fellow pet parents: sign up for their text messages! They occasionally send out deals and discounts that can help offset some of the costs. No place is perfect, and I do wish the wait times were shorter, but the compassionate staff, transparent recommendations, and genuine care for their patients make the extra time worthwhile.

They will give you an over-high price, 6K, and then say, "For the slim price of #$$$ we can…read moreeuthanize." I watched as the staff went from pet owner to pet owner with the same game. The terrified looks were heartbreaking as families discussed how they were going to come up with the money to save their pets. None of this was done in a private room. I left and went to Mission Animal Hospital and paid $1900 for the same treatment. 4K less, minus the mind F#$@ games Stay Away!

Brittney was so kind and took her time with me to help me understand exactly what was happening. I…read moregenuinely appreciate her transparency, thoroughness, and the time she spent with me. Had a long wait but it was worth it with the customer service and care that we received today. Thank you north valley vet!

Maverick scared me this morning with the bloodiest diarrhea and no appetite and etc so off to the…read moreER we went The fronts communication was appreciated they had emergency surgery and worked with us to give us options and talked us through to finding best solution (to wait) for Maverick Then Heather was absolutely wonderful not only in communication and patience but EDUCATION and doing so with our shaming or guilting though I truly felt like a failure she was so reassuring and so very nice ! Dr. Soto was new to us but 100/10! She was so kind to Maverick (and the humans) both tech and doctor gave him space , moved slowly, let him adjust as needed and really communicated with us and worked with us to make this as easy for Maverick as possible! To our credit we are also very involved and more than willing to help to keep Maverick and the staff safe but not all places will allow the time or space for people to do that and are more just rushing along or through things but NOT HERE not today ! Serious Dr. Ortega's change to Mavericks pre sedation has been a game changer but I also think the approach and the vets make a HUGE difference in 9 years we have never had such positive experiences and we have been all over with him this is truly the most comfortable, reassured and trusting I've felt with vet's and Maverick! He is a special boy with re leg deformity which makes him more vulnerable so also more reactive but they do so well with him I cannot thank them enough I have raved about Dr. Ortega but Dr. Soto is just as amazing - these doctors are angels to crazy fur mommas like me ! Thank you thank you thank you to all that helped us today and every day ( I do think their care is what has kept Eleanor with us as long as we have had her and bought us not only time but GOOD time!)

We had to take our 11 year old beloved little girl in as an emergency visit this morning. We…read morethought maybe a tummy bug or kidney injection, but it turned out to be a massive tumor that was pressing on organs and likely causing her a lot of pain. We made the incredibly difficult decision to say goodbye to her today, and the entire staff here was 10/10. Patient, sensitive, kind, compassionate, etc. And I won't get into specifics, but how they handled our bill was a huge blessing and eased the burden a little bit. We live in Tehachapi, but this will be our new go-to vet. Worth the drive for us. Thank you for taking good care of our precious girl in her final moments.

We had been here once before and had an OK experience. This is definitely one of the places that is…read more"overly cautious " or prefers to give you the higher end treatment option to support their finances. This most recent time, we took our dog in because we couldn't get an appointment at our regular vet. They had the same day regular appointment. Our dogs face had swollen instantly. We weren't sure if it was a snake bite or a bug bite. Or something with salivary gland. First and foremost, the girl at the desk was quite rude. Not the type of person you would want on your front lines of customer service. They did all the proper steps except for not doing a blood smear test to test for venom. The doctor kept saying this is what she thought it was, but she was not doing the test to see if there was venom. She did do an aspiration test. Which had to get sent out so we waited for that. But unlike most vets who would treat that procedure as surgical and shave the area in which they are extracting from. They just chose to stick the needle in and extract. In the meantime, she recommended overnight hospitalization and doing the anti-venom treatment. The anti-venom treatment is not cheap, plus they wanted to charge us almost $1000 to hold her in a facility overnight, where there was no staff. The specific line item for staff was $500. And there was no one there overnight only one check in at midnight. This is robbery. There are really great options in the area, but this is not it. I've learned from one of the other vets in the area that the number one mission for a veterinarian is to be of service. That is not this place. We see so much price gouging from various businesses like this. There are much better options in terms of customer service, fairness of pricing and treatment recommendations, and professionalism. I went and got a second opinion and then saw my regular vet. It's also nice to work with places who will instantly send you the medical paperwork via email and stay in communication with you via text. You don't get that at pet check engine. I do not recommend.

Can't thank this vet enough for how amazing they were on the day I put my pup down. Everyone was…read morekind they gave us lots of time to spend with him. Explained the process and held his body till someone could pick it up. They squeezed us in on a very busy day so there was a wait but it meant a lot to spend those extra hours with him.

Worst vet ! They refused to help someone's cat who had a…read moreurinary block. They refused payment from someone that wanted to help the lady and her cat