Lack of hair trimming skills etc. not real happy with expensive cost for actual service rendered. Will not be returning.

Nicole was amazing with our Zeus she listen to what we wanted done the price was great I will for sure bring him back to her Thank you so much Nicole your the best read more

Happy Pup Spa - Pet Groomers Near Me - Kennesaw, Georgia

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Our pup is a rescue and is extremely nervous with new folks. Casi is wonderful with our Sweetie. Sweetie has now calmed down and loves to show off her new do when she's done. We can't thank Casi enough for her gentle caring of our girl. read more

This place is awesome, I took my dogs for baths, it was a last minute thing, I didn't have an appointment and they were able to squeeze me in, the staff is very professional and friendly, they will give recommendations that is best suited for your pet if you're not sure what you want, I highly recommend this establishment, as I will continue to take my dogs here, and prices are very reasonable compared to other places I've been to read more

I would caution everyone to tell the groomer when you drop off your dog(s) that you will NOT pay for the "upcharges" (teeth brushed, nails trimmed, de-shedding or de-matting, etc.) that they seem preoccupied with to pad your original online request for a simple bath and blow dry. I found it incredulous that the groomer suggested (before touching my Akita) that "I consider a de-matting on the NEXT visit" and never called me or texted that she was going to charge me an additional $35 for what I specifically told her I didn't want. My dogs did not have matts or need to be de-matted! Additionally, be prepared to pay for the appointment to be held in the amount of $26 ($25 plus $1 service charge from their bank). You need to remind them to take it off of your final bill, or call/text constantly to get the refund. Please note: almost all of the great reviews from the Chamber of Commerce were for a specific person "Kristen" my groomer was never mentioned. All she had to do, was call or text me. After calling, the owner did as little as possible by not refunding the full amount that was charged without prior permission. Yet, when he asked if I wanted the Tip to be refunded - I thought, no that would be wrong. But now, I feel convinced because she never contacted me, I should have never have tipped her. It was way too much money for the simplest of requests - just bath and blow dry my dogs. I'm convinced this new location for Happy Pups & Spa will likely not succeed. Let's hope the way the groomer and owner choose to deal with patrons, will change for the good and become an honest way of dealing with people. read more

Happy Pup Spa - Pet Groomers Near Me - Kennesaw, Georgia

They did a great job with Vrody! Treated her as if she was their dog! Found my new groomers! read more

Happy Pup Spa - Brody so cute! - Pet Groomers Near Me - Kennesaw, Georgia

I have been coming to this location for a few months now and I love it. As a new dog owner with my first puppy Blitz, I really wanted to find a place that prioritizes the experience for pets. It's a calm environment for my puppy with one on one interaction between the groomer and Blitz. Kiara does a great job working with Blitz since he's a pretty excited puppy and does a phenomenal job with his haircut. But I noticed all the groomers do a great job while I was scrolling through their Instagram. Highly recommend and worth the price!! read more

The customer service is excellent. I have a senior dog and they did a great job. He looks amazing.

We took both our dogs to get the works. They were very professional, caring and calming. My dogs are a handful, but Chrystal helped calm them down. I wholeheartedly recommend them For your fur baby. read more

Upon picking up my 2 dogs, their fur looked much shorter than what I expected. I had given detailed instructions and a photo of their last haircut as a guide. I tried to keep an open mind and heart about my first impressions. Once I was home with them and fully inspected their cuts I realized that not only was their fur cut way too short for their breed, the cut was nothing like the photo I shared, and they had also been shaved to the skin in several areas. It has always been in my instructions to "please never use clippers, scissors only". I texted to let the salon know that I was very upset and disappointed and that I needed someone to call me. I have been a customer for a long time and have never had any problems before, so I expected that my first-time ever, negative feedback would be graciously received. It was not. An employee and the owner both spoke to me in a horrid manner and accused me of lying about my dogs being shaved. I spoke to them both in a very calm and respectful voice. However, not only did they raise their voices with me and accuse me of lying, they actually hung up on me. I am very surprised. And very sad. And very hurt. I don't like leaving bad reviews but future customers need to know that this is how they will be treated if they are not happy with their services. This is a follow up on day 2 of this disaster, both of my dogs have bad rashes on their bellies AND private parts due to being shaved to the skin. They literally cry when they are trying to go potty because they are so uncomfortable. The fur on their bodies is so short, I can see their skin. The groomer cut 4 inches length of fur off of my dogs bodies. Not at ALL what I asked for. Nothing like the photo I gave her. My dogs are a long-haired breed and I comb them out regularly so they were not matted. I still can't believe that this happened and that the salon takes no responsibility or even cares how upset their former, long time client is. I thought I had finally found a grooming salon that knew what they were doing. And that took direction instead of just doing what they want or what was easy. I should have listened to LaFon when she told me that she had to leave the salon because of how toxic and cruel the environment had become there. Only go here if you don't care what they do to your dog. read more