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    Happy Tails Pet Resort

    3.3 (66 reviews)
    Closed 7:00 am - 7:00 pm

    Services - Happy Tails Pet Resort

    Dog daycare

    Pet boarding

    Pet sitting

    Happy Tails Pet Resort Photos

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    We paid for their luxury suite for our dogs. Our dogs were not provided any toys and bedded was removed because our dog was "chewing on it". I fail to see how you can run a dog resort and not have equipment a dog can't chew through. When we contacted management about this to refund for the additional services we were not provided we were talked in circles. I have taken my dogs to many other places before and never dealt with such poor and rude service. Edit in response to Owner: I was clear both over the phone and in the review that I only wanted a refund for services not rendered, not a full refund. As you can see in the attached photo the room is vastly less luxurious than advertised. If my goal was for a refund why would I even post a review. My MOTIVATION is to help others avoid such terrible service.

    This is what they advertise.

    If you're looking for excellent customer service and peace of mind that your pets will be taken care of, take them ANYWHERE ELSE but here. Not only are the staff rude and short with customers but they DO NOT provide the services advertised on their website. For 1500$+ for a 12 day stay, you'd think you get what you paid for. Our two dogs were made to share a single cot with no bedding, toys or rug . We were told one of our dogs was "chewing" the bedding so it was removed. I don't understand how a place that's boarded dogs for YEARS, doesn't have chew resistant amenities . The "Luxury" Suite they advertise, looks more like a dimly lit prison cell. Think twice before boarding your dogs here !! They WILL NOT refund you.

    Picture of quarantined dog here.
    Ryan R.

    My 6 month old dog contracted Kennel Cough from this facility (proven by an emergency vet visit due to the excessive throwing up from his coughs). He stayed there for 10 days while I was on vacation. Ownership claims that this is the first time this has happened and is not denying that this could happen to me, or to any of you reading this. And admitted to cleaning thoroughly after my vet visit. My dogs have not visited any other off-site locations, therefore it is clear it came from one of the visiting animals and somehow passed to mine. Please note when I called Happy Tails within a couple hours after picking him up because of the coughing and throwing up, the tech/assistant admitted her mistake, and yes, she apologized that she had not told me earlier in the day when I got him (and when she noticed his coughing). At least she accepted fault. Aside from the hardships of helping a sick puppy, the most disappointing part is not being notified that something was wrong. I have owned dogs my entire life and have never had a dog come home with any sicknesses after boarding. Happy Tails will claim no responsibility if your dog gets sick. In my business, if I'm responsible for something- I take ownership. Disappointed to say the least.

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    16 days ago

    We have had great experiences at happy tails! They are so sweet to our dogs and their haircuts always look perfect.

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    6 months ago

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    2 years ago

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    8 months ago

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    7 years ago

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    9 years ago

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    We LOVE having Nola with us as much as she enjoys coming!!

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    10 years ago

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    13 years ago

    HORRIBLE. Our dogs came back covered in filth, poop and the owners did not seem remotely concerned.

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    Page 1 of 2

    Ask the Community - Happy Tails Pet Resort

    Review Highlights - Happy Tails Pet Resort

    When my husband, John, went to pick him up, Kobe was leading the pack at playtime, and seemed reluctant to leave!

    Mentioned in 4 reviews

    Read more highlights

    Cedar Park Pet Sitting Services

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    Melissa is exceptional and I would highly recommend her to anyone looking for pet care…read more Finding someone to care for your fur babies while you're away can be challenging to say the least. After meeting with her, I knew she was the perfect choice. She's thorough, warm and caring. I've used many pet sitters over the years and have yet to find one so compassionate and capable.

    We have used Cedar Park Pet Sitting Services (CPPSS) twice - each time for extended trips. Melissa…read moreis amazing...and she has a wonderful team of people who truly care about animals. Reason for this review: There's obviously a lot of trust involved in letting people take care of your pets and access your home. We have 100% confidence in Melissa and her team and want to share our experience because - when we were looking for long-term pet sitting - we didn't have any recommendations to help us. Five-star details: 1. Outstanding Communications. Melissa is always available, including by phone, text, and email. She does what she says she is going to do. We've spoken on the phone & Melissa has a great app which gives you updates and photos of your pet! 2. Genuine Caring. On our most recent trip, the weather got cold. Melissa's team members worked with us to turn on our well heater, ensure our pup was kept warm and cozy, and gave us detailed updates and photos. 3. Going Above & Beyond. Melissa called me about the cold weather to alert us in case we didn't know it was going to be below freezing and to ensure our pet was fully taken care of. Her team actually plays with your pet, spends real quality time, and ensures your pet feels loved. They brought our dog extra treats which was incredibly thoughtful because our dog is a senior citizen - and they actually know about dogs so they brought treats that are great for his health as well as being yummy!

    Bark Avenue

    Bark Avenue

    4.5
    (371 reviews)

    I needed last minute weekend boarding for my dog and Brandi and Amber took wonderful care of her…read more Would definitely recommend them for boarding! We dropped her off and picked her up at the Jarrell location, as it was on the way. Love that they are available on weekends.

    My dogs where dropped off at 8:55 am and I showed up at 3:00 PM because I hadn't gotten a call…read morethinking they didn't have my number or something . I was told they hadn't even started working on my two dogs but they where about to in a little bit because they where backed up . So I call at 5:22 to see how much longer being that they close at 5:30 and was told they where still backed up and hadn't started on my dogs yet and also they would be done in a while . Ok so I don't care what the excuse is ,I have no clue if the dogs are in cages with water or have been able to use the restroom outside their cages for at least 8 1/2 ho I've avoided places like PetSmart foe this same reason . They say oh your pets just fine we have water and we walk them when in fact they don't leave their cage for like 6 hours straight and don't have water bowls either . Even with water sitting in a cage waiting to be groomed from basically 9:00 am to past 5:30 is insane . At this point I'm within reason of being upset to a certain degree . I get they are behind maybe lack help or whatever but damn if you had too many cuts lined up for one day all you had to say was sorry we are booked and left it at that . I appreciate taking my dogs in but don't understand how a small poodle and Shih Tzu take 9 hours to get groomed . Even with doing one dog an hour which i doubt is the case you'd had to have had 15-18 dogs or more all before them if you had two groomers at the least . Even if you had only 12 dogs before them that's way to much do offer to cut in the time you guys open and close . If it's not then why is taking so long?

    Happy Tails Pet Resort - pet_sitting - Updated July 2026

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