My husband and I ordered 36 cupcakes and a baby shower cake for our baby shower. He drove all the way from Burnaby in the morning to pick up the cake and cupcakes, total driving time was an hour. When he was there they only gave my husband the cupcakes WITHOUT THE CAKE. When I called them, they are still blaming my husband that he only mention he was picking up the cupcakes but didn't mentions about the cake. Bad Attitude and totally un-professionalism. I placed the order together under my name on the same day at the same time. We had to ask a friend to miss the party to drive all the way back to pick up the cake. They gave us gift card but we just threw it away, none of my friends or I want it because we will NEVER go back ever again. They totally ruined my baby shower. read more

Front staff is definitely not as welcoming and customer-oriented as they should be. If you arrive at 4.00 or 5.00 pm, the selection is very, very limited; the shop closes at 7.00 pm most days. When I made a comment on the lack of choices I was told " I was coming too late and should have come earlier"...definitely unprofessional. The chocolate base cupcakes are really yummy. I found the vanilla base cupcakes to be too dense, dry and too sweet. I have definitely experienced better! read more

2 stars because the cake was ready on time and was good. However, despite confirming our order was written down properly, our marble cake with raspberry filling ended up being chocolate on chocolate. The cake was fine but very disappointed when we cut in to it. read more

Love the cupcakes here! Very tasty, quality ingredients and friendly staff. Have ordered the cupcakes for a birthday party and for an occasional treat. They have gluten free available as well. He gluten free are not always in stock or I would have given it 5 stars! read more

We bought a cake for my moms 65th birthday party, we got the cake and it was very poorly done, It was dry, obviously made a few days before hand. We asked for a few extras to be added to the cake that were not done. We let them know we were not happy with the cake we received a backlash response from them. Very poorly made cakes, do not know how to take an order properly, with absolutely no customer service skills or etiquette Regards Joshua Friestadt. read more

Kids birthday party I recently had my child's birthday party here. The party was in their back room that was a food prep room with cupcake blankets over the machinery. The cupcakes that were put out for the kids to decorate were the "seconds" I guess from their last batch of baking - i.e. some cupcakes were over flowing over the edge of the cupcake wrapper and some were tiny - not enough batter was put in the wrapper when they were baked. I guess to the kids - it really didn't matter what the cupcakes looked like. There were only 2 staff on hand in the store to run the party and to mind the store. I thought that there would be at least 1 staff member to help with the party but she had to disappear into the store quite frequently. Thank goodness I had my husband to help me! The kids were taken into the store front and shown how to decorate the cupcakes then they headed back to the room to do their own cupcakes. The icing was very stiff for little kids to try to pipe out of the bags but we managed for the most part. After the cupcake decorating the kids were taken back into the store front to play a ring-toss game. It was crazy! People were coming into the store to pick up their cakes and were trying to maneuver around a bunch of kids to try to get out the door without dropping their cakes! If I was the one picking up the cakes and had to deal with that - I wouldn't be back. I felt really bad for the other customers! Luckily we didn't have any accidents. I was asked by one of the staff if I would be bringing in food - I said I wasn't planning on it - then I was told that the party time would probably be shorter since they take time for eating food into account when booking the party times. I had already told everyone to pick up their kid in 2 hours! Brother! I explained I wasn't told this when I booked the party and the only answer I got was "well they should have told you that when you booked the party." Nice customer service! Not! Luckily we managed to stretch out the activities to fill the 2 hours that was booked. After the kids ate their cupcakes we were supped to do a craft - which was part of the party experience that I paid for. When I booked the party - I chose to have the kids make a necklace. When the time came for the kids to do their craft during the party I was told by the staff that they ran out of necklaces because they had lots of previous parties. Well, why didn't they make sure that they had the supplies on hand when the know they have a party coming up? Again, I would think this is a pretty basic task. You have a party coming up - you don't have enough supplies - so you go out and get them! So the kids at my party ended up painting these cloth pot holders. In the end, my child enjoyed the party but as a parent - I wasn't impressed. Also I had emailed the store at the beginning of May to inquire about a custom cake. I provided details and pictures and was told they would speak to one of their decorators and get back to me - it's now almost the beginning of June and I have not received a reply. Good thing I don't need the cake until August. Again, not impressed with the customer service. I won't be back. read more

Thank you for doing such a fantastic job on my husband's pickleball racket cake I ordered! It looked exactly like his racket. Not only did it look good but it was the best cake we have ever had. The moist marble cake with scrumptious bavarian cream filling was a true hit, I thought I'd have leftovers but that didn't happen....they had seconds. The fondant was amazing, I could have eaten the whole cake. My husband wants to order another one just to eat. Lol Once again, thank you to your team and wonderful service on the pickup day. Staff helped to decide color and size of cupcakes to buy for the candles as I didn't want to damage fondant until we cut it. We will be back! read more

This place used to be great. Now the place is not worth a thought. The customer service is horrible. Between the eye rolling from the staff to the low quality cupcakes this place doesn't deserve a 1. Awful experience. Perhaps they could use a lesson in customer service. read more

We spent the weekend in Surrey, visiting family for my son's birthday. Coming from Portland, I was looking for a local business that specialized in cupcakes. I was happy to find Happycakes. Unfortunately, we stopped by late in the day and had a limited selection. So word to the wise, go early in the day. The cupcakes were enjoyable, although I found the crumb a bit dense and drier than I prefer. read more

We ordered cupcakes and cake for my mom's 60th birthday. The cupcakes were fine. However, the cake wasn't. We only took 1 slice and we ended up throwing the rest of it because it was very sweet. The guest who tried it said it was like eating sugar. Some tried a bite and they said the same thing. When I returned the cake stand to the store, I told them about the cake but they did not sympathize and did not offer anything to compensate for it. read more

Amazing service! Very talented at any type of baking you need! I don't go anywhere else for my specialized cakes! Thanks ladies for your amazing job! read more

Amazing staff and yummy cupcakes! I am so excited to come back when I am in town! Great location and if I was getting married I would order my cake from here!! They are creative and amazing to look at and read more

I am so incredibly impressed with this place! It was my cousins wedding this past weekend and we realized we forgot about the wedding cake! The horror!! I was shocked that Happy Cakes was able to sell me one of their display models of a 4 tier wedding cake with a 6" cake on top at such short notice. Not to mention the cake was absolutely beautiful and went so well with the decor. The cupcakes tasted amazing too. I will definitely be coming back, thank you Happy Cakes for saving the day! Amazing customer service. read more

I went with happy cakes for unicorn themed cupcakes for my daughters 1st birthday. We've been to happy cakes a few times just for a treat, and we have always been happy! But I was not happy with the cupcakes my husband picked up for my daughters birthday. The colours were not the colours we had communicated about over email. I had even sent pictures for reference, not including the mini cupcakes were NOT what I had asked for. I had asked just for simple 1 colour icing on each cupcake, instead they looked very messy had 3 different colours and pearls on them which I thought would suit a mermaid theme birthday. I was not happy at all with the finally product of my cupcakes for the price that I had paid for 12 cupcakes and 12 mini cupcakes. Cupcakes tasted great though. I will not be ordering custom cupcakes from them again. read more

New ownership! New passion! New yummylicious cakes and cupcakes! Ordered a cake for my wife's 50th, and the staff made a fantastic and delicious cake! Thanks Rachel and Happycakes. read more

This place has great reviews so I went because I was craving cupcakes. Now I have a picky palate so my review might be more strict but i went and bought a red velvet cupcake and chocolate coconut cupcake. The red velvet was described to have a cream cheese icing but when I tried it, it just tasted like regular buttercream which was really disappointing since I love cream cheese icing. The chocolate coconut had raw sugar coated on the top which i wasnt really fond of. Customer service was great, but I wouldnt come back here again. read more

I stopped by the bakery and spoke to Rachel (owner). Very impressed with the awesome details on the cakes displayed there. Will be back to order a cake in April for a special occasion. Its pricey, but considering the work that goes into these cakes, it will be totally worth it. read more

Terrible customer service. There is a sign outside the door saying 2 people max in the store at a time . Great so no-one is in there so my 5 year old son and I go in to get cupcakes. My son proceeds to point at the cupcake he wants - the old lady who is extremely unfriendly behind the counter yells that he not touch the glass - Covid ! . He did not touch the glass he pointed . Then my son walks over to a sign with 2 faces missing that children put there faces in for a photo and the lady yells again to keep my child over with me ! First off why is a children's sign in the store if not allowed to use ? Second no one else was in there or can come in because we occupy the 2 people max in the store which I told her and her reply was someone might come in . Which means they aren't following Fraser Health's bylaws . Absolutely disgusting to treat anyone like that let alone children. We left with out purchasing anything. You can buy better cupcakes at Save-On-Foods ! Don't waste your hard earned money. read more

Cupcakes are great and just like all the other trendy cupcake places; however the lady behind the counter was quite rude. She acted as if she had better things to do (like fold boxes) instead of serve cupcakes to a paying group of people. Won't come back based on service alone. read more

I consider myself somewhat of a connoisseur when it comes to cupcakes, so I was anxious to try these. Price seems to be standard cupcake rate, a little high for the minis though. Tasted 2, with varying results. A friend bought me one that she wasn't sure of the exact name but thought it was 'Banana split'. Somewhat misleading as there weren't actually bananas in it that I could taste, it was just decorated to look like one. In fact, the cake tasted like a pineapple upside down cake, which was actually very good and moist. Frosting was very rich and fudgy, also good. Wasn't too thrilled with the Red Velvet though, it didn't really stand out to me. Cake was semi-tasteless, definitely not sweet enough, and the frosting was a bit on the chalky side. Have to admit that I've had better RV cake out of a box. Same goes for the Red Velvet Fudge. It was very dry and crumbly, and the flavor just wasn't there. I'd still like to try a few more flavors to decide if it's worth being a regular customer, but I'll keep my fingers crossed. read more

Happy Cakes was a vendor of mine for my wedding and just recently I had the exact same cake but in smaller form made for my 1st wedding anniversary. Both occasions I made my orders via email and Lisa was so accommodating and easy to work with. The cake is sooooo delicious! I also like to pop in for a Coco Loco cupcake every once in awhile (coconut! My fave :) ) read more

I would never recommend this place to make cakes for your special occasions. Their customer service is terrible, and they have no idea how to run day to day transactions. Their prices for their cakes are twice that of other places that do better work. I thought I would try this company out since they are close to where I live, but the overall interactions with the staff and the owner have definitely changed my mind! I'll be telling all my friends to go elsewhere if they want better service and better prices! It's been more than a week now and I'm still waiting for the refund they promised! read more

Just got my first custom cake ever and I'm hooked. My daughter was so excited to see her birthday cake come out and not be my usual attempt lol. Happy cakes made the day for her, I'll be back! So yummy! ps. I saw on here concern about pins, there was only one keeping the ribbon on which you take off before cutting the cake. My sister caught that for me but I wouldn't have been able to cut the ribbon anyway.... I really loved this shop! read more

I've been to Happycakes a few times now, and the staff is always so friendly, and so helpful when I'm not quite sure which flavour I should grab. They have so many different flavours, and now that I've tried almost all of them, I can guarantee that they are all SOOOOO delicious. They're not too heavy, not too sweet, and always baked perfectly. Definitely recommend this place if you're craving something sweet. read more

I have been a customer at happy cakes for quite some time and have always loved the quality of the cupcakes as well as the cakes. My wife and I used them for our wedding and we got exactly what we ordered and all of our guests loved the cake and cupcakes. I would recommend this shop to anyone looking for good baked goods as well as great service from all the girls read more

If you want day old cup cakes or thawed, made with powdered eggs, powdered milk, and water whipped frosting this is the place to go.

I drove an hour to get to this place because a friend of mine recommended it to me. I was desperate for a cake that no one could make in such short notice (3 days) but they did it! When I first walked in the store it smelt delicious and the cakes displayed in the front looked very beautiful. I ordered a piano birthday cake and it was absolutely stunning and exactly how I imagined it and done flawlessly. Not only are their cakes gorgeous and decorated just as I wanted, it was also very delicious. Rachel was great to deal with and very cooperative with my requests. I'm so glad I got the cake from there, will definitely be ordering more!!! read more

Dropped by for a treat today and were very happy with our decision. Excellent service and really yummy cupcakes. So moist and delicious. Can't wait to visit again. read more

I love this place. Lisa is fantastic. I order a cake probably every month or two from here. They always look and taste great!!

I LOVE happy cakes! We frequently go there with our two kids and have ordered the most beautiful custom cakes I highly recommend the red velvet cupcakes, they are perfectly fluffy and absolutely delectable! read more

My 40th birthday cake was amazing! I wanted a wine theme cake and when I picked it up,it looked awesome and it was in the shape of my favourite wine,burrowing owl! Thanks for making the best cake! Very happy! read more

I have used this amazing cup cake store 2 times. The first time was back in August for my daughter's 4th birthday. She wanted a Team Umizoomi cake. When I called and spoke with the owner about the order, she asked me to send a picture of the team umizoomi and that they could print it off on edible paper and place it on the cake. Perfect. My bad, the picture I sent wasn't a very good quality, but she took it upon herself to find some better quality pictures and shared them with me so I could pick the one I wanted. Overall the cake was a hit and my little girl loved it. I was also warned by the owner when I picked it up to keep it cool as it was a super hot day and she wanted to ensure the cake was perfect! I was so happy I ordered my oldest daughters "spa themed" cupcakes from here as well. Again a hit. My daughter wanted different cake and icing-yikes so when I told the owner she was super accommodating and also added these cute little cake toppers in the shape of nail polish bottles. The other challenge I had was there were a few kids attending with gluten allergies. That was not an issue, in fact they tasted the exactly the same- so no kid was left out. I had a great experience both times and will go back next year for their birthdays. I would suggest you give them a try as quality is superb and customer service was amazing. Thank you happy cakes! read more

We have used Happy Cake's services a few times. The service is friendly, prompt. We ordered cake's for my son's birthday and mom's birthday. All the guests enjoyed the cake's and asked where we got them. Both our cake's were custom ordered and they were exactly what we asked for. Living on the island made it convenient to chat with Lisa by email in which she responded promptly to any questions or concerns. I recommend there service's definitely. read more