Crazy morning in Auburn with a city wide power outage, but Ace was open and there for the community…read moremore than ever! Everyone was upbeat. Generator running for the registers and employees ready to usher you with a flashlight where you needed to go! I was helped by Tessa. She has helped me several times in the past and is always in great spirits and super positive, knowledgeable and upbeat! Thanks Tessa and Auburn Ace! You guys are the best!

Lately, I have been carrying a lot of my belongings with me such as iPhone, wallet (credit cards…read moreand cash money), iPad, car and house keys, plus my USA passport, which helps to avoid misunderstandings with the U.S. Immigration and Customs Enforcement (ICE). So, these are a lot of things to stove in my pants (except the iPad, which I used to leave it in the car) ; hence, I purchased a small day pack, which is way smaller than a school backpack. This bag allows me the comfort of taking all my items with me at a moments notice, just like women do! However, women's daily pack are called handbags and they are similar if not bigger than a man's daily pack, and I bet no-one would dare to ask a woman to check their handbag at the front-desk of a hardware store! Anyway, I have never had an issue entering any store with my small daypack until today. I went to the ACE store near my house and as soon as I walked in the store a sharp voice demanded that I check my daily pack at the front desk. At first, I could not understand why is this person questioning my integrity and no even 30 seconds have gone by when another ACE store person, a large man joined in the argument and said that it was a store policy and that I needed to check "the back pack" at front or else leave the store. First of all, it is not a back-pack, but a smaller bag; secondly, store policies should be displayed at key touchpoints along the customer's journey into the store to ensure transparency and prevent disputes. Anyway, I have been coming to ACE and as a home owner, I have made lots of home improvement purchases at this ACE store which used to be on Nevada St before, and I have not been able to find such policy display any were on their front doors. I don't mind store clerks doing their job, but I do mind when they questioned my integrity. Hence, ACE has lost my patronage and moving forward I will rather drive an extra 1 mile to the HomeDepot.

Home Depot has always been SUPER friendly to me over many locations, and this location is no…read moreexception. Their prices are affordable and their staff members are good at helping "doers get more done". There are a few points that they could improve upon, such as making sure the shelves stay stocked so I don't have to get a rep to help get an item down, and not leaving a forklift in the middle of an isle so I cannot get my cart past, but compared to their friendless and helpfulness at getting me what I need, I will not criticize them more than a mention. Thank you Home Depot, you are a stable point for my handyman needs!

Never Again! hired Home Depot to do my kitchen remodel. from the very beginning, there were big…read moreproblems with this entire process. To begin with, you took them four months to even get started, even though they demanded payment in full before anything was done. I kept calling and asking for a start date and they seemed to have amnesia. Finally, I got the first group of workers out, but nobody seemed to know what they were doing. Each phase of the project was filled with major problems, mistakes, and poor workmanship. Each time I tried to get a problem resolved it was again as if nobody knew what project I was talking about. It's been almost a year and I still have unresolved issues with this remodel. every single thing that could have possibly gone wrong did, and then even more. Do yourself a favor and avoid Home Depot like the plague if you're thinking about any kind of remodeling work.

Where do i start, Auburn Tool Center is the best place i find all my knife making supplies, mining…read moreequipment, boots, spray paint and TOOLS galore, and yes there is a warranty for these tools, he has knives, collectibles, and right off HWY 49, If you have not been there you need to stop by, you wont be disappointed.

Wow, I have never been treated so badly by an employee in my life…read more I am buying a few sheets of sandpaper and I didn't have any cash on me, so I hand the guy my card and he looks at it and says, "you gotta be fucking kidding me" he then takes my card and swipes it hands me the receipt and I leave Terrible

SCAMMERS! I…read morebrought a Ryobi Weed Trimmer to them for warranty repair for a damaged spark plug cap. Warranty repair requires completion in 2 weeks. In two weeks I Called to check on the status and was told it was my carburetor and it's a $156 to repair it and the spark plug. I Asked about the warranty coverage on the spark plug? They said they were waiting on Ryobi. Two weeks later I called and they say Still no answer from Ryobi? Two more weeks and still no answer from Ryobi!?! According to Sierra Saw. I called Ryobi who stated Sierra Saw NEVER submitted a single warranty claim for the spark plug. SURPRISE! After 6 weeks they charged me $25 and never submitted a SINGLE warranty claim. $25 for doing NOTHING! NEVER USE THESE SCAMMERS! I used them before this for a Husqvarna chainsaw service. I was always disappointed but assumed it was the chainsaw. I now realize they were running a scam then as well. They are the WORST! DO NOT TRUST THEM! They will RIP YOU OFF!

Waited 6 weeks for their staff to be able to diagnose a gasoline leak, clean the air filter and…read moretune-up the weed trimmer. After bringing the trimmer home , I realized the Husqvarna protective cover over the air intake had fallen off and was lost in my yard somewhere. I realized Sierra Saw service personnel never tightened the cover screw/knob. I went online and ordered a new cover from another supplier and verified the air cleaner filter element was intact and clean. I will never return to Sierra Saw for additional service on any of my other Husvarna tools.

Fernando is great. Called on a whim to compare pricing to a big box store. Not only were they…read morebetter priced but they had it in stock. Fernando gave me all the information and was friendly and accommodating answering my questions. Will definitely be a return customer.

This company as a whole minus their credit department (Candace) is usually ok. This lady cannot…read moreperform her appointed job correctly. She continuously closes accounts, "on accident " she cannot correctly receive or record payments properly. She even held a cash payment for 10 days??? What's that about. Every time I send one of my guys in it's a 2 to 4 hour ordeal to pickup a few hundred dollars in wood. I've spoke to others about this and I guess I'm not alone. This cancer must be dealt with asap they are losing customers and that sucks because it's a very convenient yard to go to. We won't purchase anything until she's no longer affiliated with the company. Mike

Customer service is really good, the shop is super clean. I Found myself with a low vape juice and…read moreout of town, and they hooked me up quickly!

Nice shop with ample selection. Was stoked my vape battery was in stock. Dude at the counter was…read morechill with really good hair. Would stop in again when in the area.

Really great service from General Plumbing today. Brandon got a warranty replacement pump for me…read morewithin one day, which really helped me out. Don followed up twice to be sure I had the information I needed and made the whole warranty process easy and stress-free. While I was there, Ashley and another team member were friendly, efficient, and gave me excellent guidance on some shower heads I was considering. Overall, a very positive experience.

I needed a new drinking fountain for a center that i volunteer. David was wonderful. He had me send…read morea picture to see what I was needing. He got back to me quickly and gave me advice and prices. I ordered it and picked it up in a couple of days. He was at the store when I came in. He also gave me some great advice for another problem I encountered. Friendly and professional. I have been at this store a few times in the past. Always good people with good assistance.

The owner and her employees are always so friendly and helpful. We're so lucky to have such a great…read morefeed store in Cool!

I've been going here for years, always friendly staff, and they always have had everything I neededread more

I'm not sure if it was i wasn't really sure exactly what I needed or what. The guy that helped me…read moremade me feel as if I was forcing him to be there. I think it was the manager. I went there looking for help and he didn't know how to read a tag on a 2pole relay. Maybe this guy was having a bad day.

I had a part fail on my tankless water heater. The plumber that helped us out went to Ferguson for…read morethe supplies to repair it and Ferguson notified him that the part had a lifetime warranty. They printed out the sheet that indicated the warranty and gave them all the information he needed to give to us to follow up to get reimbursed for the part which was $100. I did follow up with Ferguson, I spoke with Mark, he was very responsive and saw the whole process through and told us exactly what we needed to do. Much appreciated your help and expertise!