Keith the helper/cashier was wonderful. Within one minute he asked if he could help me locate…read moreanything. They have most anything you can think of for wood working. The place is well organized and tidy. And Keith even asked if I was military or veteran for the discount. Much appreciated!

Great staff, great products, clean store. Love it. Will probably be coming here more often.read more

When it comes to odds and ends needed for your home or garden, Ace is the place! I've been relying…read moreon Ace for years. They stand head and shoulders above the big competitors like home depot and lowes, especially when it comes to customer service and satisfaction! While prices may not be lower, they are fairly comparable and the quality is at least as good as the Goliath hardware stores. I appreciate Ace and will continue to visit them for years to come, I'm sure!

My experience at this store today was nothing short of exhausting and deeply unprofessional. In my…read moreopinion, owner/manager Lance Gresko demonstrated a striking lack of integrity, patience, basic managerial competence, and even the most elementary math skills. I came in to make a simple Thanksgiving purchase and exchanged one mistaken item for another. The exchange was rung up incorrectly at a higher price than it should have been. After checking my receipt in my car, I went back inside to get the issue resolved. The assistant manager admitted he couldn't figure out the discrepancy, so I requested to speak with the actual manager. Lance approached me with a dismissive, almost irritated attitude, insisting "his computer could not be wrong." Despite me calmly showing him the numbers on a calculator--numbers anyone could verify--he repeatedly refused to walk through the transaction or check the math in a logical way. I entered the same simple calculation in front of him three times, yet it still didn't click. Only after persistent asking did he reluctantly agree to ring the item through as a pretend sale, and sure enough, the numbers on his own system matched what I had been trying to show him from the beginning. He then disappeared to the back again, presumably to re-check what was now undeniably obvious. After over 30 minutes of back-and-forth, he finally admitted he and the system had been wrong the entire time. At one point, while we were literally looking at the numbers on his screen, he even threatened to kick me out simply because I said, "Can we just let logic prevail that $29.xx minus a $10 credit is $19.xx?" Once the refund was finally issued, I asked for his name and the corporate number. Instead of providing them, he told me he was the owner and ordered me to leave the store. As I walked out, an employee collecting carts yelled an insult at me referencing my long hair--a level of childishness I honestly found more pathetic than offensive. He said "nice pony tail, faggot." In my personal experience, Lance showed a profound lack of professionalism and integrity, coupled with an inability to handle a basic customer-service scenario or perform simple arithmetic. This visit made it clear to me that customer concerns are treated as annoyances rather than responsibilities. I won't be returning. Right after I posted this on Google reviews they made a fake review. Expect the same here.

My boat has been in shop at West Coast for months…read more I purchased a sacrificial anode and bolts online from Yamaha and it needed to be installed before I put boat in water. The bolts were too short. Ian helped me find them and they were a bit thick when I tried to use them. Returned and I may have forgotten to mention they were Japanese. Ian got me the metric bolt with the proper length and they worked great. Ian was friendly and so helpful. The bolts were very inexpensive but the customer service was great, these were critical for my boat. Thank u Ian.

We stopped by Ace in Loomis to check out their NeeDohs. We saw online that they had a bunch in…read morestock and nobly did they! My daughter grabbed a handful of different ones she didn't have yet. The girl checking us out was super nice and signed me up for their rewards program which was super quick. I'm sure we'll be back!

This store is great, I've never had a bad Ace Hardware experience at this location or any other…read morelocation. The service is how it should be, and their hardware department is absolutely wonderful

I just discovered ACE when I went in to purchase dirt that was on sale. I absolutely love this…read morehardware store. There is a little bit of everything here from nuts and bolts ,garden supplies,housewares, BBQ items. soap and lotion and the best beef jerky. Everyone in the store is super helpful and they are definitely a community based retailer. The APP is a great tool but sometimes I like to go in and just wander around. Great customer service.

We take good things for granted. But I specifically try not to, especially with Emigh Hardware. I…read moremean, where would we be without access to fasteners? Talk about losing your...ssssstuff! I'm going to post photos with this review because Emigh always has the hardware I need and it is mostly in the cutting room as they call it. Fantastic knowledgeable customer service, rewards program adds value, seasonal plants this business does business right. I also love how they partner with local scouting programs. If I am competing a project, odds are I will visit Emigh more than once to get it done.

This is a really big Ace Hardware store. They have a huge selection of hardware, cleaning…read moreproducts, gardening supplies, and more! The staff was really great when I needed help finding bolts, O-rings, and pitchfork handles. They directed me to the right aisles and drawers after I wandered around looking lost for a while. They even looking something up for me online when I had questions about a project. Now that's just good customer service! I don't have anything negative to say about this hardware store. I had a really good experience shopping there.

I went in to get a sink drain jam nut. They said they had two, but they couldn't find them. After…read morelooking quite a while, they opened a package with a complete drain kit, took off the jam nut and said "stick this in your pocket, keep it". What GREAT customer service! I was just in the area helping my elderly parents, and the other hardware store is much closer. If I ever need anything again, I will make sure I go out of my way to give them my business. Thank you so much!

Customer Service is outstanding!!! Always looking for a solution to solve your problem/needs.read more

UPDATE: Welp... three and a half years after the opening of…read moreEmigh Ace Hardware things are even more incredible. Seems like a strange word, incredible, for a hardware store? This Emigh has become an El Dorado Hill's favorite. Hands down. It is definitely the community store for everyone. The customer service EXCEEDS (yes in caps) any I have received anywhere. You walk in and you, the paying customer, are greeted and asked if you need help. I am still amazed by that. The many times I have come to Emighs for very specific needs 99 percent ends with just the right gadget, advice or information I needed. I would not stand a chance at the big box stores (hello... anyone working here:)) The value of having a store of this quality so close by is priceless. Yes, you may pay a little more here but time is money in my book. A car phone holder? Yes! They had it. And the employee who led me directly to the small cache of choices even installed it in my car!!! Big thank you shout out for that. Now you know why "incredible " is the perfect adjective for describing EDH Emigh. It is starting to look a lot like Christmas!!! Wow! Last night I walked in the front door to the largest display of Christmas inventory I have yet to see. I had to catch my breath. I immediately texted the GF and she replied back, oh yes, she had already been there a week ago and purchased some very cool holiday items. She is always in the know. You have to see it to believe it. There is definitely no need to go to Pottery World:). Thank you to whomever owns this store. It makes us all feel very lucky to have you. The takeaway... you do not have to live in El Dorado Hills to shop here. So come on down. P.S. Select Apple Hill pies in the refrigerated bin! I kid you not.

The Emigh Ace Hardware in El Dorado Hills is amazing. There is no better customer service in the…read morehardware business and they will go out of their way to help you. The store will well organized, always clean, and they provide a good value considering all they provide. They may not have the large selection a warehouse store has but I will go there first every time! Kudos to everyone who works here.

I would like to thank the cashier, and quite a few other employees ... and managers…read more all came to help me with an online order for a battery operated Weedwhacker. All hands were on deck to help this senior citizen figure out the coupon code, and all that confusio . Once again, I'm very pleased and thank you. This hardware store is the old-fashioned type. A store that cares and is willing to help. Thank you.

These guys are always willing to help guide you. I spend a lot of time there buying miscellaneous…read morenut/bolts for restoration projects, and have never left empty handed. They charge more than the big box home improvement stores, but the customer service makes up for it.

Do NOT go here for Benjamin Moore paint! The "salespeople" here know NOTHING about it, today I met…read morethe THIRD employee who said "I don't know" to a SIMPLE question about a paint card. And MEGAN is the worst of them. Makes up ten samples of paint for me, and then expects me to hand carry them across the store to the cashier. Another employee finally got me a box after MEGAN said she "didn't have any". What a LAZY employee! It is WELL WORTH the drive to Loomis to THE PAINT STORE. They know Benjamin Moore products, and are kind and helpful.

Very helpful staff, easy to find stuff, excellent selection and reasonable prices…read more I like to keep my responses short and to the point, but to post this, I need at least 85 characters. Now I think I have that.

In general, I have never had a bad experience at this Home Depot. Staff have always been friendly…read moreand helpful if I had any questions. The store always has what I need for my various DIY projects and let's talk about the power tools and hand tools. Such an awesome selection. I could go broke in the power tools and Craftsman section. Today, I came to the store to return something that was shipped to my house by Home Depot. There were issues with the items and Home Depot support could not help me. They told me that I had to go to the store myself. Well, as I was at the return desk, Bryon came by and asked me about the items when I told him what the issue was, he was genuine in his concern for my poor customer service experience. After hearing what happened, he took ownership of the situation and ensured that it was a smooth transaction. He also made sure to take care of me as a customer because he told me that he didn't want me to have a poor experience. What Bryon did for me was above and beyond and I can tell you that if you have any problems, look for Bryon and he can definitely help. I hope that the store manager and management team realizes what an awesome employee they have in Bryon and it is because of employees like him, that I continually come back to the store and buy from here. Bryon and team are second-to-none. Well done!

Shout out to Supervisor BryOn for being attentive to customers' needs…read more We had an issue with a Home Depot delivery today and were honestly very frustrated with the whole process. So we made the drive to our local store and were kinda annoyed when we walked in. As we were quietly processing the return with a cashier, Bryon suddenly appeared next to us with a replacement. He resolved our issue and we were left feeling surprised and very grateful. He said he didn't want us to have a negative experience with our purchase. We had no idea he even noticed us walking in the store and being aware of the situation. We had figured we would just return the items. But instead, we were pleasantly surprised and very impressed with Bryon and Home Depot's remedy of the situation. The items we purchased weren't very big or expensive, but the way Bryon and Home Depot surprised us with the unexpected customer service has restored our faith in Home Depot. As we were walking out, my husband and I were kinda blown away. We even remarked that we hadn't even noticed him until he was standing next to us and holding a replacement! Some stealthy ninja skills! ^_^ That's a sign of a good supervisor---always monitoring what's happening in your store, even when customers don't notice! Thank you, Bryon, for being an awesome supervisor and being so alert with customers' needs. Thanks Home Depot for having such a remarkable supervisor on your staff. Thumbs up!