Nice to have in the neighborhood…read more I have had my office down the street from this store for the past 8 years. It was not until the last 6 months that I really appreciated how convenient and helpful the store is. I started remodeling my office and found my self heading to Ace almost on a daily basis for one thing or another. Sometimes a small .50 items and other times a larger item like a snow blower. What ever I was searching for the staff has always been helpful. There was the one time I was attempting to direct connect my coffee maker to my kitchen water supply. After 4 visits the staff member suggested that I might want to take a picture of what I was trying to do and he would help me identify what I needed. I did what he suggested, took the picture, and the items he suggested and instructions he provided did the trick! This is a neighborhood store so they might not have all of the items of big box store. But there is something nice about being remembered by the staff...even if it is because I'm the guy who takes 2 or 3 times to get the items to complete a single task.

I really like to shop here at Olson's Ace Hardware, I am always impressed by how professionally…read moretheir employees treated their customers from entering and checking out at their store. All of them are so friendly and helpful, they are always willing to assist or guide their customers. They have the best and great customer service for me. Their store is so huge, clean, and nice. They also have big parking lots and you can freely walk around and enjoy the ambiance of their location. Their location is so easy to go to, easy to find, you can go anytime like early morning, late, or even evening shopping. But I will recommend to go there early for you to avoid long lines and that time the place is not so crowded. When it comes to their products, you will be satisfied and will definitely shop there again. They have so lots of variety and selection, all of their items has a reasonable prices, and you can buy everything you need in such a fair prices. You will save a lot of money here compared to other Hardware around the City. They also have good deals and promos. Highly recommend this Olson's Ace Hardware, and will definitely go back here again when I need to buy some of their items again. Thank you guys! Keep up the good work and see you again guys when I am nearby. Thank you!

Been going their for years, Last week I was at checkout and the Girl was so Rude to me I said…read moreto her just ring me out no phone number need. She's telling me I have a Problem, told ri g me out and don't smart off to me Young Lady I been coming in here for 20 Years . She was Rude , Very Mouthy very bad service.

This ace hardware mislabels sale items and then does not honor the advertising…read more Bought 2 bags of birdseed labeled "buy one get one free" but was charged full price for both bags. After waiting for manager to correct the issue she said sign on shelf was wrong, but would not honor the sign on the shelf.

Service was very quick and accurate. I was in and out with the trends I was looking for. I was…read moregiven information on my purchases. Friendly hello to my vehicle with the heavier items. There were sufficient different brands to choose from, and I was satisfied with how much I paid for what I desired.

It's impossible to get associates to help, the have to page someone but they take foreverread more

Went to get a Christmas tree today (Sunday) and had the pleasure of getting helped by Daniel who…read morealso assisted us with prepping our tree. He was very polite and respectful. Only thing I would like for Menards to work on is getting him a better saw so he's able to cut the trunks easier. He was given this little blade that was very difficult for him to cut the tree trunks with. He stated he's not allowed to use power tools because of being under 18. Menards, give him a saw with a stronger blade at least. That thin blade was extremely flimsy. Everything else was great though. ***clap***

We purchased a ceiling fan, but when we got it home and opened the box, we could see that it had…read morebeen used and repackaged. Parts were carelessly thrown in the box and the bags with the hardware were opened and parts missing needed for assembly. It seems that someone at Menards knowingly did this, hoping that the unsuspecting buyer would just deal with it. We were also ready to purchase a new sliding glass door there but there was no one to help us, so we ultimately gave up. Never had that problem at Lowes! BUYER BEWARE - IT'S PROFITS OVER PEOPLE AT THAT STORE.

The store is clean and organized but this review is more about an employee because I needed keys…read moremade for my car and it was way cheaper than trying to get back to the dealership to make it. Gary at the service department is amazing and friendly. He really knows his stuff. He walked me through the process they didn't have my key fob on hand so he order the part and I came back a week later for him to cut the key and program everything. I was in and out in less than 15 minutes and everything works great. I'm a satisfied customer.

I left a pretty bad review once, but I go this Ace weekly at least. I love it. I am always doing…read moreprojects and they save me a lot of time. They have the best staff. Rodney and Rachel are super friendly and helpful. But you know who's not- Bob. This guy is the worst. Every time he helps me, he either doesn't know or pretends to know and gets me the wrong stuff. I seriously will not let him help me ever again. Bob is terrible. Go to Rodney and you won't be sorry.

Stopped in to grab some brackets and looking for some old school white tip matches…read more The team was incredible helpful. The store was clean and fully stocked. Quite a variety of items. Prices are good. Transaction went smooth. WATCH OUT FOR THE DIPS IN THIS PARKING LOT! I stepped wrong, twisted my foot wrong and now my foot hurts to step on it. They really should fix that!

Love this Ace. Most friendliest folks who get you in and out fast. I walked in unsure and walked…read moreout knowing what I needed and how to get it next time.

First of all, save your sanity if you can and do not go on a weekend. I have to say I have come to…read morethe Home Depot on a weekend and just wish I had actually stayed at home. That said I did come during the week and had awesome customer service. I had to buy a bunch of different lumber to fix my back deck and the person helping me could've been more friendly, offered me lots of tips after I asked and stacked up everything to get it out front. I also had a lot of little things to pick up in different departments, and I found someone who actually walked me through motor to the store to find what I needed. From a new cage to cover my dryer vent to changing out the hardware on one of my doors. I think the key if you're looking for good service it's just not show up when they're 50 million people there. So if you can get in there before work starts because they open at like 6 AM in the morning, or go after work you'll be doing yourself a huge favor.

Very disappointing experience with recent policy changes at Home Depot in Vernon Hills…read more I've been a loyal customer and contractor for years, but the new return policies are terrible. They make it extremely difficult to return merchandise that's only slightly past the return date -- even when it's unused and in perfect condition. The staff and store managers seem to have no authority or flexibility to help customers in any way. It's frustrating that Home Depot is becoming so rigid and unwilling to work with loyal customers and contractors. Very poor policy decisions -- disappointing to see such a decline in customer service. Better service from local lumberyard and nearby home stores.

It does not get any better than this. I have had an account here for 16 years. They are always…read morefriendly. And you can always find that one part you are looking for that you can't find anywhere else. Prices are very competitive. Keep up the great work!

Looks permanently closed when I drove by last week, but was a great store in the day. They did…read moreeverything from repairing screen doors and windows to stocking septic field chemicals. I miss Matt.

Really cool place. A lot of older stock so it feels like you are stepping back in time. The guy…read morethat works there is nice and helpful. You never know what you are going to find here. Highly recommend stopping here if you are in town,