I really like to shop here at Olson's Ace Hardware, I am always impressed by how professionally…read moretheir employees treated their customers from entering and checking out at their store. All of them are so friendly and helpful, they are always willing to assist or guide their customers. They have the best and great customer service for me. Their store is so huge, clean, and nice. They also have big parking lots and you can freely walk around and enjoy the ambiance of their location. Their location is so easy to go to, easy to find, you can go anytime like early morning, late, or even evening shopping. But I will recommend to go there early for you to avoid long lines and that time the place is not so crowded. When it comes to their products, you will be satisfied and will definitely shop there again. They have so lots of variety and selection, all of their items has a reasonable prices, and you can buy everything you need in such a fair prices. You will save a lot of money here compared to other Hardware around the City. They also have good deals and promos. Highly recommend this Olson's Ace Hardware, and will definitely go back here again when I need to buy some of their items again. Thank you guys! Keep up the good work and see you again guys when I am nearby. Thank you!

Be careful! It seems…read morethat this Ace (in particular) and other Ace stores in general like to indulge in price swapping and misleading prices. The price of many 'non-Ace brand' items are displayed lower than the actual price on the sales floor, only to be rung up 'higher' at the regular (higher) price at the register. If you purchased an item at the artificially lowered price you saw on the display, you would most certainly be surprised to find it rings out at a much higher price at the register. Most of the time, the higher price IS the actual price on the website, but not always. In any case, that's actually not the point. The point is that an artificially lowered price lures you into making a purchase you might not have normally made. The usual excuse from the store manager is that there was a 'pricing error', but it happens ALL THE TIME at this store (Waukegan, Genesee & Grand). For big-ticket items, you may want to snap a photo of the price with your phone for later reference at the register, and save your receipt. Better yet, skip all the hassle and just shop at another, more reputable store, or Amazon. Oh, and if you are a minority individual, they will follow you (clumsily and quite obviously) no matter how long you may have shopped at the store. Let the buyer beware.

Been going their for years, Last week I was at checkout and the Girl was so Rude to me I said…read moreto her just ring me out no phone number need. She's telling me I have a Problem, told ri g me out and don't smart off to me Young Lady I been coming in here for 20 Years . She was Rude , Very Mouthy very bad service.

This ace hardware mislabels sale items and then does not honor the advertising…read more Bought 2 bags of birdseed labeled "buy one get one free" but was charged full price for both bags. After waiting for manager to correct the issue she said sign on shelf was wrong, but would not honor the sign on the shelf.

Service was very quick and accurate. I was in and out with the trends I was looking for. I was…read moregiven information on my purchases. Friendly hello to my vehicle with the heavier items. There were sufficient different brands to choose from, and I was satisfied with how much I paid for what I desired.

It's impossible to get associates to help, the have to page someone but they take foreverread more

We're in the thick of a bunch of home improvement projects as we gear up to move into our home…read more While we can count on Menards to have things we need to do these projects, with endless options of light fixtures, light bulbs, faucets and more the options are rather limited. We recently came by in the need of a medium size crow bar to remove some flooring and when we looked they had a super tiny one or a really large one. When we asked for help to see if we were just missing a potential location to look the staff was a bit stand off ish and said we can just walk around and look to see if we can find what we are looking for. We ended up actually walking around thinking we missed a big section of crow bars but those were actually the only 2 sizes they carried. While it is a home improvement store, they do have quite the array of non perishables, and pet selection. From dry goods, to frozen items there seemed to have been tons and tons of options for those. :) All in all, we're glad to have a Menards close by just wished it had a bigger variety of items for us to pick up what we need.

We purchased a ceiling fan, but when we got it home and opened the box, we could see that it had…read morebeen used and repackaged. Parts were carelessly thrown in the box and the bags with the hardware were opened and parts missing needed for assembly. It seems that someone at Menards knowingly did this, hoping that the unsuspecting buyer would just deal with it. We were also ready to purchase a new sliding glass door there but there was no one to help us, so we ultimately gave up. Never had that problem at Lowes! BUYER BEWARE - IT'S PROFITS OVER PEOPLE AT THAT STORE.

Very great selection in this store. Everyone working there is friendly and helpful, besides Bob…read more This guys stinks, very unhelpful.

The store is clean and organized but this review is more about an employee because I needed keys…read moremade for my car and it was way cheaper than trying to get back to the dealership to make it. Gary at the service department is amazing and friendly. He really knows his stuff. He walked me through the process they didn't have my key fob on hand so he order the part and I came back a week later for him to cut the key and program everything. I was in and out in less than 15 minutes and everything works great. I'm a satisfied customer.

Stopped in to grab some brackets and looking for some old school white tip matches…read more The team was incredible helpful. The store was clean and fully stocked. Quite a variety of items. Prices are good. Transaction went smooth. WATCH OUT FOR THE DIPS IN THIS PARKING LOT! I stepped wrong, twisted my foot wrong and now my foot hurts to step on it. They really should fix that!

Love this Ace. Most friendliest folks who get you in and out fast. I walked in unsure and walked…read moreout knowing what I needed and how to get it next time.

Very disappointing experience with recent policy changes at Home Depot in Vernon Hills…read more I've been a loyal customer and contractor for years, but the new return policies are terrible. They make it extremely difficult to return merchandise that's only slightly past the return date -- even when it's unused and in perfect condition. The staff and store managers seem to have no authority or flexibility to help customers in any way. It's frustrating that Home Depot is becoming so rigid and unwilling to work with loyal customers and contractors. Very poor policy decisions -- disappointing to see such a decline in customer service. Better service from local lumberyard and nearby home stores.

I was shopping here recently and I injured my arm pulling a lumber cart. A few minutes after this…read morehappened, the store owner approached me and accused me of faking it. He said I was "faking it because it was hot outside". I don't know what he meant by that remark but the manager was rude, patronizing, did not care about me and made me feel very uncomfortable. I did although appreciate the lady standing by the checkout who did care for me. I will not be going back to this store and neither should you.

It does not get any better than this. I have had an account here for 16 years. They are always…read morefriendly. And you can always find that one part you are looking for that you can't find anywhere else. Prices are very competitive. Keep up the great work!

Looks permanently closed when I drove by last week, but was a great store in the day. They did…read moreeverything from repairing screen doors and windows to stocking septic field chemicals. I miss Matt.

Really cool place. A lot of older stock so it feels like you are stepping back in time. The guy…read morethat works there is nice and helpful. You never know what you are going to find here. Highly recommend stopping here if you are in town,