I made an online purchase, and my items were available very quickly. I came in the next day to…read morepurchase additional items and to pick up my order. I really appreciate the customer service at this location. I wanted to get in and out quickly and several members directed me to the correct aisles to get what I needed. I like that they are so knowledgeable about the location of each item I needed, even down to providing directions to the exact spot (i.e., halfway down the aisle or located on the left side of the aisle). It just feels like a neighbor store instead of a big box retailer. I purchased my items and pickup my online order and was out the door under 15 minutes! You got to appreciate their efficiency and customer service!

Still the store where customer service goes to die! You have ONE person who knows or cares about…read morewhat they are doing, the Head Cashier. Unbelievable really, I had stopped shopping there for the same reason earlier this year, but I was driving right past the store and thought I would look for some hardware to mount a wall fan. Well I did not find any, I also couldn't find anyone who worked there anywhere except for the cashier. She was stuck on the phone and there were two other people ahead of me also empty handed. As I left empty handed I noticed a customer who came in before me still standing at the key counter trying to get to attention of the two staff members who were sitting in the side office bullsh*tting. In the time I wasted there I could have gone to Lowes.

This place has SO much more to offer than the big box! You walk in the door and it even smells like…read morea hardware store. It has everything... quality cookware, small hardware items (nuts & bolts) that you can purchase individually, Yeti items, you name it! And knowledgeable attentive service staff as the bonus. Prices are reasonable too. I saw a pizza peel competitively priced, or better, than the internet giant. I would move to Winter Park just to use this store... and just might! Support this family-owned business.

Friendly staff. Very helpful customer service. Small shop with tremendous inventory. I highly…read morerecommend this store for all your hardware needs and gardening supplies.

I usually visit the Toole's Ace Hardware on Orange Avenue, but I was directed to the Conway store…read morerelative to my delivery area. I purchased a Weber grill and wanted the free setup and delivery that comes with an Ace Rewards membership. The app stated I needed to choose the Conway location for delivery. On Monday, I was contacted by John to schedule the delivery. I was provided various time periods and I selected the 2-4pm slot. Around 2:30pm, Justin arrived and provided 5-star delivery service. Not only did he deliver the grill off the truck and to my garage, but he also asked if I wanted him to install the propane tank to the grill. He demonstrated various other parts of the grill such as the match lighting attachment (if ever needed) and the knob in the back that holds the propane tank in place. Justin turned on the burners and recommended I complete a one-time burn off of any residue from the manufacturing oils, preventing them from flavoring the food when using the grill for the first time. He went above and beyond in my opinion as part of the delivery process. The Conway Toole's is lucky to have him! Based on my experiences with both the Orange Avenue and Conway locations, I can say Toole management knows how to hire qualified and exceptional team members. Their business practices support my belief that Toole's is so much better than those big box hardware stores when it comes to customer satisfaction.

Called the Curry Ford location where my key was made and reprogrammed last year to see if they…read morecould replace a defective (poorly made) key with buttons that barely opened my car and eventually snapped at the base of the van key.... I was put on hold and they never came back in the line... I called again and spoke to a woman who claimed she was the store manager.. who basically told me broken or not, it doesn't matter I'd still had to pay $200+ for another one and that it's just wear and tear... (meaning every year I'd have to buy another one based on how poorly they were made considering how overpriced it was). She mentioned that I could also take a risk by buying it on Amazon but that they only reprogrammed their keys only. No help. Shit service and poor client retention skills!!! They need to do better!

I used to go to Ace HRDW years ago; the 2 stores I used to frequent closed, 10ish years ago; then…read moreone opened near me, (toole's), they had horrible customer service. Hence have not been to an Ace in 10ish years. This morn'n, I went to the College Park (Orlando, Fl), location.. OMG!!! Yomi and Caroline were SUPERB!! AWESOME!! The GREATEST Customer Service!!! I have found my new Ace Hardware!!! Ladies, Thank YOU BOTH very much for your knowledge, caring, and last but not least, Outstanding Customer Service!! I rate both you ladies 10++++++++++++++ !!!!!

Anthony was super helpful. It wasn't a big job I needed done, but he treated it like it mattered…read more I really appreciate the friendly service. I'll definitely be back.

Honestly probably the best customer experience I've had in ages. This young entrepreneurial and…read moreconfident young man named Zach little helped me out with every problem and question I had. He is a real one so to say. I recommend a promotion immediately and give him a paid day off for all this hard work he has done for this store!

I had a store experience so bad I will never use this Ace Hardware again. This took place at…read moreToole's Ace Hardware in Maitland (1607 S. Orlando Ave.). Yesterday (8/13) at around 4:15PM I bought a transformer from the store. Cost me $34. Unfortunately, it did not fit in the space I have. I took the item back today at around 12:00PM (8/14) with my receipt. I was told I could NOT get a refund for my item, even though I had my receipt. She didn't even open the box to check the item (I had repacked it the way it was sold to me). She asked her supervisor, and the supervisor also said no refund. The cashier told me there were no refunds on electrical items. I was not warned about this by the cashier when I bought the item. I was flabbergasted. I like to support local businesses, but that support only led this local business to spit back into my face. I will never use this Ace Hardware again. We will now make sure to go to the big box stores to guarantee we get a refund if something doesn't work, especially within the first 24 hours. I actually left the transformer with the cashier because I can't use it, and maybe someone else looking for one will be able to. I hope keeping my $34 was worth it to never have my business again.

I can't say enough about this small hardware store that has helped me out time and time again. It's…read morea true hardware store like your dad used to bring you to back in the day. They have a little bit of everything. The service is so personable that you'll feel like you just left your uncle's garage. You can zip in get your stuff and zip out. Try doing that at the big hardware stores.

Such a nostalgic treasure to actually have a "real" neighborhood hardware store, like back in the…read moreold days. Before the advent of the "corporate oligopoly beast", that is Home Depot/Lowes, there existed small family-owned neighborhood shops where "personalized, professional, and competent" service and advice was the "norm". Thank J&L for keeping this charm and level of service alive. Try getting that type of service at HD ("tssk; don't hold your breath..."lol)! Even if they don't have your item; they are always willing to help you find it, somewhere else even; and steer you in the right direction ("as was the case on this visit"). And, I did gratefully find it exactly where J&L recommended. Also; it is a True Value, so they have alot in stock and selection. I was surprised by the variety and amount of all-kinds of supplies and gear.

I like using Community stores .Ace is close and the speak English .Nice people and they sell mulch…read moreand propane too.

I really feel lucky to have this store located so close to me so I do…read morenot have to travel so far to a big box store. They have a great selection. They are always positive and helpful. Real neighborhood feel. I love that.