I recently visited this Lowe's for some yard project supplies, and while it wasn't a terrible…read moreexperience, it definitely had some frustrating aspects worth pointing out. This is especially true if you're planning a visit or relying on product reviews. First, the store was reasonably clean, and we managed to grab a cart that was in good shape (not one of those decades-old, squeaky, impossible-to-push types), which I appreciated. The hardscaping section was a bit of a letdown. They didn't have nearly as many options as I was hoping for, but I still ended up purchasing a few things to test at home, including a huge plant, several pots, and a bunch of miscellaneous items. Our cart was overflowing by the time we reached checkout. The checkout process itself needs serious improvement. Aside from the contractor desk, it's basically all self-checkout, which is usually my preference. But if you're buying anything without a visible barcode, like loose stones or landscaping rock, it quickly becomes a hassle. The rocks weren't marked, and I hadn't taken photos of the barcodes for every sample. I scanned the ones I had photographed and searched the Lowe's website for the rest. An employee passed by and said she'd be back to help after assisting someone else. We managed to figure most of it out on our own, and eventually, another employee helped us with the final rock that we couldn't identify. Here's the deal: if Lowe's wants to push self-checkout (which is fine), they really need to provide customers with the same item lookup book that employees use. Expecting people to self-checkout without giving them the tools to look up unmarked items is just a bad system. From now on, I'll be photographing every barcode before heading to the register. That's my hot tip for you. While I was there, I also found a hose reel I wanted to buy. It was the Style Selections steel 100 ft container hose reel. I looked it up on Lowe's website and saw that it had great reviews. I noticed there was also a 125 ft version with similarly glowing reviews. Since my cart was full and I'd injured my back the day before, I figured I'd just order it online and have it delivered. Once I got home and looked at the reviews more carefully, I realized almost all of them are incentivized. Many were written through influenster.com or started with some variation of, "I received this product for free in exchange for my honest review." Lowe's also has its own program called the "Lowe's Incentivized Reviewer Program." This program offers customers a Lowe's e-gift card for posting reviews for items they have previously purchased. These are marked with a little "Loop" icon. The problem is, when hundreds of reviews for a product are incentivized, the entire system becomes meaningless. These aren't like Yelp reviews, where people volunteer their time to provide honest, unpaid feedback. These reviews are made in exchange for some kind of benefit. To get an actual sense of what customers genuinely think, you'd have to manually sift through the entire list and sort out the non-incentivized ones--maybe even create a spreadsheet. It's absurd. Lastly, while I didn't have too much trouble scanning everything myself, I can't imagine how difficult it would be for someone who is elderly or has a disability. Some of the items are large, heavy, or awkward to handle. There was only one employee overseeing multiple checkout stations, and she was elderly herself. My mom, for instance, would've just given up and walked out. Even if most people prefer self-checkout these days, the store should still have at least one or two full-service lanes available for customers who need extra help--whether due to physical limitations or just having a cart full of difficult items. All in all, I don't hate Lowe's--and I'll probably be back out of necessity--but they could make some easy improvements that would go a long way. Better checkout support, honest product reviews, and more customer-friendly policies would make this location a lot more pleasant to shop at.

Clear the shopping carts in the parking lot. Tell your employees standing at the front self service…read morecheck out kiosks to get off their cell phones and Refill the bag dispensers.

Went online and order 2 live sky pencil Japanese Holly Shrub. The live plants were delivered to my…read morehome for free. They look healthy. So excited to see them grow.

I am a competent woman fully capable of getting what I need at home depot without any assistance…read more Yet, during my last 2 trips I have been bombarded by staff on every aisle asking if I need help. My last trip here was only for 3 things in 3 different aisles. The number of staff members that stopped me to ask if I needed anything totaled 10. On my way to the checkout, an older gentleman asked me the same thing and after I said "no," he told me to smile. It is excessive and frankly, inappropriate. So, on behalf of myself and women everywhere, kindly F off. If we need assistance, we will ask.

Most unprofessional operation I ever dealt with. Driver just dumped, fragile, melamine sheets onto…read morethe pavement, after agreeing to have them offloaded by hand. Took 3 phone calls to assist the recipient with moving the sheets. After it was done the driver just left a pile of trash in the middle of the street. Zero accountability from management.

These people have no idea what customer service is. they took my money and gave me the wrong items…read moreand refused to exchange. I have to wait 3-10 days to get my money back to proceed with my project. The drive was 2 hours each way and had to make 2 trips because they closed early when they said open until 5pm. they are employee owned so no one to complain to. The guys helping my contractor just stood there and laughed at him. They do not deserve my business and will NEVER use them again. BEWARE THEY ARE HORRIBLE!!!

This place is GREAT. Great service and lots to choose from. If they don't have they will find it.read more

Not as good as Showers Of Mexico (which are very necessary if you think about it, temperature…read morewise), but more useful than Bidets Of Canada. So we only went in this little local store once, but Barbie was a fan and she liked what she saw. Pretty much everything on offer is better than the bath we have so I'm not sure what we are doing wrong. Baths, eh. I guess they've come a long way in the last few years. Prices aren't great, but we still like the service and the products.

I'm so glad the outlet moved from Katy to Stafford! Every time that I've visited, the staff are…read morefriendly and helpful. You can also create a "wishlist" and the employees will reach out to you if one of the items becomes available. Also, if you're browsing around the store and come across something that interests you, the store will hold the item for you for 2 hours. The inventory can be hit or miss depending on what you're looking for but it's worth checking out if you're in need of nice furniture at a great discounted price!

Definitely a good deal if you can find something you like. Lots of white sofas. Watch for damages.read more

Store is pretty busy today!!! But Traylen in painting saved the day! I was clueless about indoor…read morewood staining smh ‍ Traylen not only told me the dangers of one of my decisions; but also gave me a quick lesson on staining, coats, clear vs stained ....quick drying poly... I'm sure you get the picture! He was the only person to ask if I needed help.... to be fair, again it was busy, but he still went over and beyond my expectations and probably saved my life lol dramatic but true! Super knowledgeable, patient, and personable. You should definitely give this guy some form of acknowledgment for exceeding my expectations! Thank you Traylen

I want a 28" Dewalt lawn mower and I drove 15 miles to this location to buy. According to…read moreinventory, they have 7 available. One sitting on the floor and the rest on the rack. The one on the floor it seems open box. I have requested to bring down on the top shelf. The two persons that was trying to help me reluctant and said no. I am not bring it down because there is nothing wrong with that one on the floor. I asked politely to bring it down as a customer service for me. They still don't want to. I don't buy and I walked away. Poor customer service, employees didn't want to help and not very professional. They have many complaints on yelp for bad customer service.

We needed a piece of wood to be fabricated to replace a missing brace on an old wood stool made in…read morethe 1960s. They had just the right kind of wood-red oak. Also we have an antique wood chair that has spindle legs and cross pieces. One of the cross pieces which was a brace had split badly. They had matching wood and made a spindle replacement for it. We had had it for 25 years after my great aunt passed away. And it was 100 years back then. Rockler woodworking and hardware is the place to go!!

Great place, great folks work there, and classes are great. These are the best tools for…read morewoodworking, and not sure of another place to get the hardwoods for fine woodworking.