This was my first time at Rocker's new Novi location. I was in the store for about 20 minutes but…read morewas never greeted. This was my same experience at their former location. As for the merch, it seems to be a one-stop shop for woodworking. They also have classes, though I've never taken any.

The new location is a wonderful upgrade to what was already a great store…read more Customer service has always been excellent and, as a woman in what feels like a male-dominated industry, I have always felt comfortable coming here. I do wish they had more scrap bins for wood blanks, but I do appreciate there offerings that they do have on a regular basis. I have not tried any of the classes here yet, but that is something I'm looking forward to doing this year!

The restrooms are a hazmat scene…read more Problems with self-checkout. The first four red vests could not figure out how to take payment. It ought not be this hard to spend money.

Went in looking some some small simple plants for my room. I have pet birds that are out of their…read morecages often and needed to find bird safe plants. The employee asked if I need any helped and was super friendly and helpful with checking labels and helping me find safe plants!!

Service is very good! The staff is patient and always willing to help you or answer questions…read more They have a great selection of everything and will help you find what they don't have. They matched prices for my appliances. Their prices are good and they help dyi's everyday they can.

We've had to make quite a few trips to this location, during our recent move…read more Ready to go back a few times to get extra moving boxes. One of the staffers mentioned that if the boxes are still pristine after the move, that Home Depot could possibly refund for any boxes that were returned in good condition. I didn't know that. It's close by and convenient. It has all the basic needs for home, store or a move.

The customer service does not call back. You have to leave several messages. They indicate they…read morehave warranties on products they install but when you need product fixed they will not do it. The warranty repair person said it was "too much work" for his workers. Do not get products here if you want a warranty.

The administration of home depot now demands CLEAR to rent tools. Yes, CLEAR from your airport…read more Never mind that ive had business with HD for years renting equipment etc, now I have to SUBSCRIBE to an IDENTITY MANAGEMENT SERVICE? Its not happening. Id rather build a barn with a screw driver than deal with this shit.

While shopping for plumbing equipment during our complete bathroom remodel project, we worked with…read moreBrian Glick at their Walled Lake location. I wanted a shower configuration that Brian had never dealt with previously, so he consulted with his internal plumbing staff and confirmed that in fact the configuration I wanted was feasible and he even gathered up the necessary equipment to demonstrate and confirm that it was exactly what I wanted to achieve. After the contractor completed the installation the configuration did in fact work exactly as what I had in mind. After the job was completed we found that the high temperature safety override feature on our Hansgrohe Thermostatic Shower Control Valve was not operational, and was not related the to the configuration mentioned above. Working with Brian I provided a video demonstrating the issue, which he then used to work with his manager to diagnose the problem and create a unique video for us, demonstrating what they believed to be the issue and how to correct it. I will use this video to send to my contractor and his plumber to hopefully resolve my issue. Excellent customer service!

Customer service has been awful for 20 years. No one acknowledges you when you walk in the door.read more

I wish I could give zero stars. Went to Menards today just for a few things. I went checkout with…read moremy stuff and the woman is chewing on her gum and popping it loudly and stares us down like we are inconveniencing her by even being here. I've never been so temped to just put my stuff down and leave before. Horrible and won't be back.

Never been there, everyone was great, the service guy in the wood section explained how the outdoor…read moreyard worked. When we got there we asked yard workers where items were and instead of just pointing they walked over and helped load. I wish they stocked the red siding not just white for my barn, but at least they have the best inventory for pole barn construction in the area HD and L wanted to order material and at a higher price. NO thanks Menards is my store now