This was the worst automotive service experience of my life. A routine oil change on my Audi turned…read moreinto weeks of mechanical negligence, repeated failures, an apparent attempt to avoid a proper report, an oil-soaked vehicle, an environmental hazard, corporate finger-pointing, and expenses I still have not been reimbursed for. My Audi takes 10.5 quarts of oil. I went in for a quick oil change. The visit took more than FOUR HOURS. Early on, after sitting in my car for an extended period, I stepped out to stretch my legs. Jesse, the manager, yelled at me & chastised me about getting back into the car. I understand safety rules, but there is a professional way to speak to customers. It gets worse. At Jesse's direction, the tech drained my transmission fluid instead of my engine oil, & then added 10.5 quarts of new oil on top of the oil already in the engine. My engine had more than 20 quarts of oil, & my transmission had no fluid. When they told me to start the car, it immediately lit up with transmission warnings, a check engine light, an EPC light, & alarms. I barely moved before it started screaming at me. Jesse left to get transmission fluid & said he would be gone for about 30 minutes. My mom & I went next door to eat. When we returned about an hour later, Jesse still was not back, & staff said he was not answering calls or texts. Chloe said she was calling the regional manager. Jesse eventually returned, but I had no confidence the correct Audi fluid had been used. Days later, my car alerted that it was down more than 1.5 quarts of oil. I brought it back. Chloe found the oil plug had not been properly tightened. She pulled the skid plate and showed me the oil underneath. I later learned they had replaced the correct Audi drain plug with a non-OEM plug, later identified as a BMW-style plug. Chloe & the other team were so awesome. The worst part came when Jesse later came out at night to do what felt like a parking lot cover up oil change. Instead of sending me to a qualified shop or filing a proper report, he showed up in a parking lot to work on the car. Before he abandoned me with the mess, I asked if he had filed an official report or planned to do it when he got back to the store, which was more than an hour away. He said he was there instead of a report. That told me everything. He had no proper containment. He said his pan had been stolen and used cardboard instead. Oil went everywhere. Parking spaces, sidewalk area, ground, around the vehicle, and all over Jesse. He was covered in oil and leaned on my car. When I asked him to put a barrier between my vehicle and his oil soaked clothes, he blew me off. He used a dirty oil soaked rag to wipe the car, which only smeared oil around. My engine bay is still soaked in oil. I have photos and video documenting all of this. I told Jesse he was leaving an environmental hazard. The oil could reach storm drains that lead toward the ocean. I also told him the parking lot was slick, the community has many elderly residents, and the liability if someone slipped and fell was unacceptable. He still left. I had to cancel family vacation plans, drive more than 10 miles to Walmart late at night, buy oil absorbent and cleaner, and return to clean the mess myself so no one got hurt. I worked more than three hours that night and had to cancel more plans the next morning to continue cleaning. I was there a few days ago, and the parking lot is still sealed with oil. I shared the HOA president's contact information, and to my knowledge, nothing meaningful has been done. The regional manager refused to speak with me that Saturday. I emailed as instructed and heard nothing until I contacted corporate support. Only then did Jason respond. He still has not reimbursed me for cleaning supplies or the Lyft ride. Corporate pointed me back to the franchisee. Claims did nothing. After all of this, I took the car to Audi Melbourne. Audi confirmed the transmission fluid was incorrect, flushed it, refilled with proper Audi fluid, removed the non-OEM drain plug, installed the correct Audi plug, performed another oil change, and completed a full inspection. The Audi bill was over $1,700. Take 5 ultimately paid Audi Melbourne directly for the corrective mechanical work, which says everything about how serious this was. Four oil changes in approximately 1.5 months because of one routine oil change is insane. This was not one mistake. This was a chain of reckless failures involving wrong fluid drained, engine overfilled, no transmission fluid, wrong drain plug, oil leak, incorrect transmission fluid, oil-soaked engine bay, abandoned oil spill, no reimbursement, and no real accountability. The fact that Jesse is the manager makes this even harder to believe. If you care about your vehicle, avoid this place at all costs. I would not trust this location with any vehicle. Customers should know exactly what happened here before letting this shop touch their car.

I had a very solid experience here for my oil change. The team was extremely professional, kind,…read moreand detail-oriented from start to finish. They even offered me a bottle of water while I waited -- small touch, but appreciated. There was a bit of a wait, but it was clear they were taking their time for the right reasons. They scanned my VIN to confirm the correct oil type, filter, and tire pressure, and made sure everything was documented properly and reported to Carfax. No shortcuts, no skipped steps -- exactly how service should be done. I also liked how they have my oil and oil filter in stock. They also checked my air filter and told me it looked brand new, which I appreciated -- especially since I handle that maintenance myself. It was refreshing to get an honest assessment without any upselling pressure. What really stood out was that although they were busy, they still took the time to reset my Service A indicator and make sure everything was handled correctly. On top of that, they didn't try to upsell me on anything I didn't need, which earns a lot of respect in this industry. And the best part? I saved hundreds of dollars compared to what the Mercedes dealer would have charged, with the same level of care and professionalism and I didn't have to make an appointment. The only reason this isn't five stars is the short wait, but overall this was an excellent experience and this is now my go-to place for oil service. Highly recommended.

Caleb Griffie at the Merritt Island location was knowledgeable, professional, courteous and…read moreefficient. He was running everything all by himself, there was no one else at the time. I highly recommend hi.

It was a good, quick job at a good price. The group was professional. The lead came to my window…read moreand discussed options. The workers were calling to each other at safety points, which is unusual and I like that extra step.

Staff has always been helpful and friendly whenever we go to Tires Plus for service for our two…read morevehicles. Prices are reasonable, service fast.

I came in to get a quote and ask a few questions, but unfortunately the employee I spoke with made…read moreme feel like I was being treated as if I didn't know what I was talking about. He would not listen to what I was trying to explain, which made the experience very frustrating. I've had great experiences with the other employees there, so this was disappointing. The customer service from this particular employee was extremely poor

You ever heard the phrase "look no further" and thought 'that's rich!' ?…read more Well this place is the reason that phrase was invented. Don't fact check, just stop in and ask for Brayden so you can see for yourself. One of my vehicles had a problem by that I mean a security key went missing so there's a lot of steps involved in ensuring you get the right tool for the right job at no point do you just want to forgo that level of security on something of value. Suffice it to say I'm a fan of quality care and quality customer service so speaking to a like-minded individual like Brayden it was a welcome change to what a lot of Auto part care businesses offer. Brayden was personable, very knowledgeable and presented literally every option that I had before me to choose from to ensure that I was making an informed decision. I mean, he literally went into detail with the level of care that you honestly just don't see anymore. He gave me a very realistic and really accurate timeframe in terms of waiting, which I really appreciate it cause there's nothing worse than being told half an hour and having to wait two hours. The service took the time that he said it would and the vehicle was right as rain by the time he was done with his technicians. The business itself was a cool respite from the unforgiving Florida weather and offered comfortable seats and a television to watch the World Cup I also got a kick out of little informational posters on the wall. They're always fun to read. There's a lot of natural light and a bunch of displays. I think this place is top-notch and Brayden earned it. It's fifth star with his attention to detail and quality service care. Talk is cheap, so I will be bringing my vehicles here as needed to continue my patronage with a place that respects you as a person and meets and exceeds your automotive needs

If I could give a lower rating I would. I have had multiple repairs at this tire kingdom across…read moremultiple vehicles and had several problems with each repair, tools forgotten that are still attached to my vehicle or in the bay of my car. Mechanics who say things in creole that they think people cannot understand but are very nasty and overall rude. A manager that laughs in your face when you call them out for selling you a faulty tire. Overall I am extremely shocked that this poor excuse of a tire shop is even allowed to still be in business.

This place was easy to find!…read more Pros: My oil was changed quickly and it didn't break the bank! The waiting area contained coffee, water, and plenty of magazines. Love that! Cons: I was greeted by a disheveled employee with many tattoos, sagging draws and a potty mouth... I understand its a mechanic garage... but I do expect a bit more professionalism when I'm paying for a service.

All was good until recently. Cameron and John are super friendly counter folks but after giving me…read moreback an un-driveable car three times, they explained that they cannot hire good help, have no quality controls, and do not verify that they have fixed customer complaints. They use victim - speak (we just work here, don't know how to stop the quality escapes. Letters to the owner (Isaque.faria@fastlspgtoup.com) go unanswered. My examples are: 1. Reported suspension noise in right front, they found LEFT FRONT ball joints bad, replaced them but did not verify the noise before or after, it was not fixed. 2. Replaced headlights but did not adjust aim, Cameron said they cannot adjust the headlights. Turns out that they can but failed miserably. 3. Had radiator replaced and they left the air intake duct completely loose and inoperative, forgot to replace the fasteners. Obvious once the hood was opened. The front desk doesn't really understand automotive issues. They have one mechanic that diagnoses EVERYTHING and then hands the car off to another mechanic for repair but no one checks the work. They made up explanations that they don't understand. No concept that this is unacceptable. They have a C+ rating with BBB. I recommend NOT taking your vehicle there.

I used to live in the area and this was my go to biz for all my Honda needs. Moved out of state in…read more2012. Knew I would be returning to the area and scheduled a service for our newer Honda. I 100% trust them to do the right thing and not try to upsell me for unnecessary repairs. I have also reached out via email in the past when living out of state to get their opinions on potential Honda purchases or work that another repair shop wanted to do. Saved us a lot of money!

I went in for a Honda A1,2 service and the 150k service. This was my first experience with…read moreIntercoastal. I've always used Southeastern Honda and have had an unsolved frustration with them not being able to figure out why I had a surging/hesitation from a stop. Intercoastal found a tear in a hose, replaced it and I am over the moon happy with my Honda operation and the friendly capable team at Intercoastal!

I was in town to return my mom's SUV to her as well as throw her a surprise birthday party!…read moreNaturally, I needed to take care of her precious vehicle before I left. Having little to no time to spare rushing around trying to prepare for the party, I yelped myself to an oil change place. No dice. Would be no oil change for me today. Then, I came across this place on yelp. Yes, it is a tire shop, but I noticed they had great reviews and also did other services! Pulled in, parked, walked inside, asked if they could squeeze me in, waited to hear the "no", and was told "sure, no problem we can do it right now!". YES! They told me 30-45 minutes and it took about 45 minutes. Perfect. I went on my merry way all oiled up with my fluids topped off. Thanks!

I am leaving this review everywhere and am filing a formal complaint regarding the service I…read morereceived from this auto repair facility and its service manager, Anthony. I'm not sure if this was dishonesty or incompetence, I'm truly leaning towards dishonesty.  I brought my vehicle in after it broke down and was told the issue was a faulty fuel rail sensor. I was informed this was a major repair. Trusting their professional diagnosis, I authorized the work. I was later charged over $800 (plus labor) for replacement of this component. After the fact, I discovered that this specific part is widely available for approximately $17. I confirmed the exact part number through documentation and image matching. The markup alone is extreme and was never disclosed or explained prior to authorization. Shortly after this repair, the vehicle broke down again. I was then told the cause was carbon buildup, and was charged over $100 for what I was told was a fuel system cleaner treatment. This type of cleaner typically retails for only a few dollars. I was told I was only charged for one treatment, though the justification for the price remains unclear. I was then advised that if this did not resolve the issue, the next step would be a full engine teardown and cleaning, for which I was quoted over $1,500. Additional maintenance items such as tire replacement and an oil change were also recommended during this time. Due to growing concern about the accuracy of the diagnosis and the pricing of the repairs, I sought a second opinion. I have since taken the vehicle to another repair facility, where the previously installed part was inspected. I was informed by two independent mechanics that the part and/or prior repair did not meet expected quality standards. Both expressed concern regarding the pricing and work that had been performed. I have retained: - Repair invoices from your facility - Receipts for replacement parts - Written statements from two independent mechanics who inspected the vehicle Based on these findings, I will also be submitting this documentation to the Better Business Bureau and other appropriate consumer protection agencies for further evaluation. My goal in filing this complaint is to prevent other customers from experiencing similar service outcomes.

The Professionalism, the quotes to let you know what is needed . They're up front and will not…read moresurprise you with " Surprise/ unauthorized charges. Clean and comfortable waiting area, a great coffee bar and did I mention the Staff? Professional, compassionate and show a deep general concern for their customers. They are the BEST and I "HIGHLY RECOMMEND " Marcos Auto Service. You will not be disappointed!

I've been screwed over by mechanics more times than I can count so it was important to me to find…read morean honest company after moving cross country and I've found that with Marco's! Not only are they honest and fair, but they're also friendly and kind! The waiting room was clean and they didn't scold me when I accidentally took someone else's keys Highly recommend!

I'm now a regular!…read more Fair, thorough, professional, and great to deal with. The vehicle inspection and accompanying report are yhe cherry on top.

Customer service was attentive and professional. The space was clean with a calm atmosphere around…read more0900, which made the visit easy and comfortable. A couple of times it felt like the service tech was suggesting additional services, but they were respectful when I politely declined. Overall a smooth experience, and I would visit again with my BMW 430i.