Yesterday we decided to have lunch at this restaurant and oh, what a deep regret...
1 - the waitress who attended us first told us we (a family with 3 kids) could seat outside and when we were about to sit she said that we could not eat outside, that was only for drinks. OK, ACCEPTABLE
2 - when entering the restaurant the waitress, the already KNEW we had 3 kids, told us we could not have baby trolleys inside the restaurant, so we had to go to the 3rd floor where the trolleys would be kept. OK, UNDERSTANDABLE
3 - when all the kids were already seated I told that waitress that my husband was about to arrive, he works 5min walking from the restaurant location. She made an antic face and said that we could not seat while waiting for someone else. I told that rude lady that he was about to arrive and she told me I should have let her know that our group was not completed yet. Note here that the restaurant was EMPTY. NO, NOT OK.
4 - After that I said to MY family in MY native language (Portuguese which she does not understand) that that restaurant was INSUPORTAVEL which means unbearable/intolerable. She, who probably speaks French, simply intruded on OUR conversation and said that I should not have said that, that I had to understand that there was a reason why we cannot seat unless the group is complete. I, obviously, tried to argue saying that indeed this restaurant is not tolerable and what I say to MY family in a language she cannot understand is NOT OF HER business. She kept exposing and humiliating me IN FRONT OF MY FAMILY, that came from Brazil to visit us. I decided to stop arguing because honestly I was afraid she would ask us to leave and I had 3 starving kids already seated.
After that she refused to continue serving us and asked another lady to do it. I gave my feedback to someone I believe was the manager or the maitre but I'd like to register here that I HAVE NEVER BEEN SO HUMILIATED IN A "FAMILY" RESTAURANT IN MY WHOLE LIFE. I said that the place was "insuportavel" not her but actually SHE is "insuportavel" and not only that. She was actually the most RUDE, LAZY and DESPICABLE person in the world. Not to mention that she kept staring at me during all the time.
5 - In conclusion, my husband ordered nothing and our lunch time was completely ruined.
How can a restaurant allow people like this who don't care about their customers and that makes a scene like this in front of a family with 3 kids? Absolutely disrespectful, please never take your family there. read more