Absolutely rude. Over priced. Go to Lowe's or Home Depot instead. Wasn't the first time I came to this store but it will be the last. Was told to look for a product in the wrong area. One worker yelled at me because I said I don't see it- and it wasn't even there. I would rather drive to the other side of the island than deal with any of these workers ever again. read more

Really unhelpful and rude people working here. They don't want to answer questions, and they want to do the absolute, bare minimum for you or they just tell you they don't "do that" so they won't have to put in the effort. (And not just one of the people, it's most of them.) I liked the fact there was a close-by hardware store, but I will be making the trip into town to Home Depot or Lowe's from now. read more

This is a great hardware store . They have a knowledgeable and and friendly staff to help you find the necessary supplies to complete your project. I been going here for the last 6 years and they always have what I needed. read more

Hardware Hawaii has the look and feel of a small-town hardware store--a refreshing change from the big box stores. As an Ace Hardware store, it offers a good selection of assorted hardware, lumber, garden, and general merchandise. They also make programmed/microchip keys. The sales associates here are friendly and helpful. Their regular prices aren't cheap, but they are comparable to similar stores like City Mill. Sale prices are good. Hardware Hawaii is located on the corner of Oneawa at Kihapai. Hours are Sun 8am-5:30pm; Mon-Fri 6:30am-7pm; Sat 7am-7pm. Yelp 365 Challenge #087/365 read more

This is Kailua's quick stop shop for most of your hardware needs. The selection is limited when compared to Home Depot or Lowes, but for being where it is it's stock is actually pretty impressive. In fact I was even able to find a part or two here that Home Depot and Lowes didn't carry. The employees are very friendly and helpful which makes the visit all the more pleasant as hardware stores can be intimidating. Because of all this, Hardware Hawaii is my go to hardware store and will always be my first stop when I have any hardware needs. Last thing because I made the mistake the first time, Dont park on the street because they have a private lot! read more

Just a solid store all around. The customer service is phenomenal and I have never had an employee not know where something was. Most of the time, they actually personally walk you directly to the item you are looking for. Prices are competitive with other local hardware stores. No need go anywhere else in Kailua for hardware. read more

So, the company got rid of all Coca Cola products because Trump said to boycott Coke. Seems like a dumb reason to do anything. Except for that, customer service was very good. read more

This is my favorite hardware store,friendly people, Joyful and helpful workers and the Lundquist family are so beautiful. Aside from it all,what happened today was totally beneath Myself.as i walked to the customer service center,i made eye contact with a heavy set lady name shayna.i then asked her for help,only to be ignored.she looked at me and turned away.i was in a hurry and i needed to be pointed in the right direction.she heard me but just didnt want to be bothered with helping me.she was very ignorant and rude. I dont understand,why be at such a great store to work at if you dont put your customers first.i guess i wasnt important enough for her to take a few minutes of her time to simply help me in my time of need. read more

Today I was helped by Glenn, Wayne, Janna, Jake and was even offered help by John to cut me a piece of wood. Everyone was kind, helpful and awesome when it came to helping me find a way to replace the wood face on my bathroom drawer. I left there with a very good feeling! Not only was my problem solved, but everyone was so friendly. BIG MAHALO! read more

Usually I'll go into a hardware store like the mainland ones (the one that starts with L) and it'll take me 30 mins to get help! Literally had called for help 6 times! I walked into Hardware Hawaii and I was greeted by security as soon as I walked in and within a few minutes someone approached me and asked if I needed help. When I got to the cashier, she was even friendly and awesome! Now that was the best service I got! From the time I walked in till the time I walked out! Thank you Hardware Hawaii for your excellent customer service! I will be coming back for sure! read more

I like Hardware Hawaii. The sales reps are great. Selections on merchandise are wonderful. Living so close is the best. I can walk there.

Just came out of the store. Very impressed by the staff, someone seems to be around every corner asking if they can help you, nice change from other similar stores. Good selection to choose from. Very close if you live in Kailua. Have never had a problem parking in their lot. Would be 5 stars but the prices are a little high. Probably the price on convenience. read more

Mostly all the workers here are absolutely amazing. Except one really loud, rude, tall girl in customer service. i didn't get her name, but she messed up my keys, and had a terrible attitude. they were expensive too i found a great hose. read more

As a long time windward resident Hardware Hawaii has always been our go to store for all our hardware needs! On most of my past visits staff has always been friendly, outgoing and knowledgeable in there departments. Stopped in today to purchase drywall and sandpaper. My husband was not with me on this visit so the task in finding where the items were and how much was needed was a bit difficult. Had to hunt down an associate to help assist me and couldn't find anyone who didn't look "overly" busy. Found an associate who only pushed me off to another associate due to the department not being theres. Walked around like a deer in headlights before finding what I needed. The most disappointing part of my visit was when I struggled through the store trying to carry the drywall. Had to stop a few times to adjust the board in my hands. Carried it through the store out to my car without anyone asking if I needed help! So disappointed in todays visit! read more

Always enjoying working with everyone at this location Pluses: + team manager + solution oriented + problem solvers + not afraid of asking others for assistance + friendly personal at customer service, plumbing, hardware, and outside in lot + locally owned and operated + clean Minuses: - no delivery - uncle at contractor desk always grumpy read more

This hardware store is so close to home and they've always had everything I needed for small refurbishing projects or to fix something up, gardening or remodeling, they've had everything that I needed. Customer service is always friendly and I'm always asked if I need help when an employee passes. It's an extra bonus that it's located in the same parking lot as Good Will. I've gotten furniture there then stopped off at the hardware store for paints/ spray paints, grout, etc. so I could work on it as soon as I get home. I love this store! read more

I shop at Hardware Hawaii regularly and customer service has always been excellent... except today. I went in to buy lumber for a shelf that I'm building and was told that I "should hire a professional to do it". BUT, my husband could probably do it too. Well I have studied carpentry and have probably built more shelves than my husband has. So do I really look like an idiot who can't build a shelf out of plywood?! Being treated like that irritates me so much that I don't think I'll be going back in a while. Other than that, Hardware Hawaii is slightly pricier than some of the other hardware stores on the island but they do have a pretty good selection of stuff. I just hope their customer service continues being great and that what I experienced today was just a one time thing. 4/9/2014 Here we go again: I went in to buy wood for table legs that I'm building. I told the guy working there that the wood needs to be very strong and sturdy to hold the heavy weight of the table and what will be on the table. Immediately he asks me, "Are you building it yourself?". Yes I am. Then he recommends me some already built table legs that they have in the store. When I ask the guy about these already built legs, apparently they aren't even that sturdy or strong. Why would you recommend me something like that when I specifically said that they need to be strong? So, NO, I'm BUILDING this thing, moron! I ask again for his recommendation and he tells me me to step aside so he can help every other man in the line before me. Then another guy comes to the lumber desk to help me, and asks the same questions... Am I building this thing? Yes I am. And that's right, if I'm BUILDING something, it doesn't mean I'm there to buy something pre made. Why is it so hard to understand? Please stop being sexist assholes and help your customers. For that reason, I will be taking my business to Kaneohe. The guys at Citymill seem very nice and polite, and have not (at least yet) treated me the way I was treated in Hardware Hawaii. If I ever go back, it'll be to talk to their manager. And also, instead of three stars I will give them one (because you need to give at least one). read more

I'm just stoked that there is a place in Kailua I can go to when I need to scratch my DIY itch, and I don't have to drive all the way to Honolulu. This place has everything I'm ever looking for, seriously, even a wine opener when I needed one. I went here to buy paint when I decided to paint my master bedroom. The color options didn't show me a basic black...what the hell, nobody else wants to paint their walls black? Well, that wasn't an issue cause the rad dude working the paint counter said "I can make you a black paint" And he sure did. I've gone back for some gardening stuff. I bought some plants at the State Farm Fair and needed to buy them some bigger planters and extra soil. While there I saw that the tomato plants were only $.89 each. So I took 3 of them home with me too. Everyone is always helpful and friendly when I go in. Which is nice cause I know that I can end up wandering around like an idiot and forget what I'm in there for. Anyways, Hardware Hawaii, glad you're close by! read more

Their prices are on the higher side but I go their for the excellent customer service. There's always someone asking if you need help, and the cashiers are so sweet. It's a place you can feel welcomed. read more

I expect more from a local business. It's hit or miss when you ask an employee for help. Some are very nice and helpful, others barely gave me the time of day. I would love to support a local business but the customer service needs to be consistently better! read more

Wow horrible customer service. Local lady helping us in the nut and bolt isle was basically rushing us. Very rude and no customer service skills. The other employee behind her heard her and just made an irritated face and told us that we made her mad, like we did something wrong. While checking out, another lady at the business line register really did not want to help us, like we were wasting her time. I live in kailua, but i will go to town if I need to go to a hardware store. read more

Rick in the paint department is super awesome! My husband and I love going in and talkin to him about our hardware needs. We just refinished our dining room table and couldn't have done it without his help! He helped me for over 30 mins one day picking out the perfect stain. I'm so picky and he was so patient and informational! The rest of the employees have always been friendly as well. read more

Recently had two very negative experiences with the Cashiers at the Kailua store. Both times I requested that my items be put in a bag, and I got this attitude from the cashier. The cashiers in question worked the single cashier stand near the entrance closest to Goodwill. Both women need to undergo how to smile and treat customers training!! Seriously, is a 2 cent paper bag too much trouble for you all. That said, I am always happy with the support from the various sales people that roam the store. They are always helpful with advice and pointing out where to find stuff. read more

Prices are a bit high, but hey! it's a captive audience in Kailua. It still beats driving to the "other" side where traffic is stand-still and the scenery well hidden. The store is also staffed with many REAL Goddesses who DO know their jobs very well and I suspect that they also hold the secrets of life and eternal happiness. You will leave the store transformed and enlightened, if not "smitten" and in the mood to propose. read more

Wanted to give a shout out to the awesome ladies and gents here at Hardware Hawaii. I make furniture, so I'm going in pretty often for paint, screws, tools etc. Its always great to see Rick and Rich in the paint department. They always help out with information, and of course mix up my paint perfectly. Seeing Clint just makes my day better. These folks are great and they definitely make my job easier. Thanks! read more

Very happy with several visits to this store. The staff know their trade and are helpful. I had a great experience with their screen shop, especially John who was helping out while the regular guy was on vacation. mahalo! read more

We come here first, before trying anywhere else for nearly all the things we need for building, maintenance, electrical, plumbing, paint and even some kitchen wares. While there have been a few times that someone has had to call another staff to come and help us, I feel that overall, we have received very good customer service, especially in paint department, where I needed a custom color. As for prices, I figure I save the money driving across the mountain to big box retail and I like to keep my dollars close to home. It's worth a few more dollars to not have to wander the aisles of some huge store. read more

This is my life-long best hardware store! A few weeks ago I bought a scrub bucket (Quickie brand), but got around to using it for the first time just yesterday. The bucket was totally unsatisfactory: (1) wheels snapped into place, but first one came off, and then another, when I had already put water and was starting to mop the floor, (2) then the wringer part, which only friction-fitted on, kept coming off when I tried to wring out water from the mop, and finally (3) the handle broke! I had already thrown away the Hardware Hawaii receipt, but I decided to return the bucket anyway, if only to give them feedback on a bad product. The cashier was able to locate my original debit card purchase and returned my money...which I then used to buy a better brand (Rubbermaid) scrub bucket. Ready to mop! Thanks Hardware Hawaii! read more

Open using generator during power outage, with employees with flashlights and cell phone lights assisting each customer to find what they need. That's dedication! This is awesome, thank you Hardware Hawaii Kailua!!! My fastest easiest time here. Forget those other orange apron warehouses. This will be my first stop from now on. read more

Ok I am in here all the time. Typical hardware store, but this is where they absolutely fail. NOBODY has a clue about their products. First time it happened I asked for an extension level over the phone. They said they did not have one. They did, and it was $100 cheaper than the one I got from town. Now I ask for a rotary laser, no idea what it is. While this is happening a lady is asking a longer lenght of 1x8 and dude is playing her stupid and trying to sell her a 1x10 because he does not understand lumber dimensions. Great store just beware of way less than par employees. read more

Great store, but when I applied for a job, I could tell I would not get very far. Lets just say that by appearance I could work at Neiman Marcus. Chances of getting a job here are directly in proportion to how much they think you need the job. Dress like you are poor. read more

More like a local hardware feel, but larger like an Ace Hardware. Knowledgeable staff to help, very friendly. A bit more pricey because it's not like a Home Depot. read more

The staff here is super friendly and went out of their way to help me find the chair wheels I was looking for. The guy helping me called another location to check inventory when I didn't have quite enough. So nice! I ended up returning the wheels because they were the wrong size (oops) and didn't have any problems at all. The return was fast and painless. read more

Want the lowest price, go to Home Depot. Want help finding what you need close by, go to Hardware Hawaii. You pay for what you get. And, if you're a contractor, you'll get a hefty discount too. No discount for military like Lowe's and Home Depot. For that reason, I go to Hardware Hawaii for convenience and to Home Depot to save money. read more

Hardware Hawaii is like a local community based hardware store that you don't find very much anymore. They have everything from soup to nuts and a huge lumber selection. Many of my contractor friends enjoy supporting this business because of the personal attention that they give to each and every customer. Staff members are well aware of their products, where they are located, if they have a specific item in stock or not, and if they don't know something they will quickly find somebody that does. You have given me much good advice and I go out of my way to go to Kailua from Kamichi just to visit the store read more

Everything looks so busy in there but great customer service Awesome and friendly environment

Expensive. The garden guy they have is EXTREMELY knowledgeable. It's cool as I believe they actually cultivate some of what they sell in the garden area (I think.) at times they have nice orchids. Back like 2 years ago they had really good prices on orchids but those prices have now tripled. Now they are way too high. Like the rest of their prices! read more

Staff are friendly, extremely knowledgeable, and more than willing to talk with you and help you solve your problem. Only reason it gets 4 stars is because it is more pricey than their competitors and the selection is not as good. read more

This place has just the best customer service from staff and even fellow customers. I've have/had lots of home improvement projects and go here almost on a weekly basis. I'm on a first name basis with many of the helpful staff. They have helped me with everything from gardening to installing floors. Their prices are usually comparable to Home Depot in town. Some things are cheaper at other hardware stores on the windward side, but I'd rather have the better customer service and I don't mind paying some change extra for it. read more

Good stock, friendly staff, but really expensive. If you're buying here you're paying extra for convince and service.