If you have American Home Shield which is a great service. Please if they assign you to Arctic Air…read moreService & Maintenance, call them back and say NO THANK YOU ask to be assigned someone else. They assigned this company to use a week ago, told us to contact them and make an appointment. I call to make the appointment after the 4th of July holiday, the following Tuesday and was told I could not make an appointment that the contractor would call me when they got to my number or place in line, that's fair I thought. Mine you they never ask who I was or what the problem was. I ask if I could tell where I was on the list and they said that they had no way of knowing, strange. Now I am worried because you have no idea who we are, what our problem is, and did not seem to be bother with taking down our information. I have used American Home Shield for years and never had this problem. We called back and was told that everyone wants their AC fixed right now and was left in awe at how it did not seem important to this so call company that we are in triple digits here in Texas, with a home that is at 95 degrees inside, which is why we are concerned. Not to mention that there are medical reasons to worry about as well. This was just the first two days of calling in which we did understand that others may have been in the same situation as we were in at the time. We just wanted to have an idea of the possible timing so that we could make plans to safe guard our family from the heat and no AC. However, we could never get anything from Arctic Air but "I can't tell you when and that they were working on AC issues that were overdue, due to the 4th of July. American Home Shield assigned us to them on July 1st at 11pm that night. We called back on day three and was told that they would contact us in 24 hours, never got the call. When we tried to call back after the 24 hours they no longer picked up. On July 7th My husband call American Home Shield and reported the issue and they reassigned us someone else with hopes of getting us help right away at this point. With all of this being said, I would have like a disposition from Arctic Air, letting me know up front that it may take a week or two to get to us. Instead I was waiting daily for information that I never received. They did not seem to be prepared when they were assigned this contract through American Home Shield. As of today, I found out that a good number of people have recently had problems with Arctic Air in Copperas Cove Texas. I am just happy that American Home Shield took the contract back and reassign us. Do not use Arctic Air Service & Maintenance in Copperas Cove Texas its not worth it. NO Air Condition for Seven Days Killeen, Texas

Did an amazing job of ac maintenance and fixing the drain pipe. Quick, efficient, and courteous…read more Would definitely recommend this company.

UPDATE: This company has made right by refunding the $250 they charged for installing the…read morethermostats.

Just got home from a two vacation with my 3year old daughter to find out my AC hasn't been working…read more House literally on hell! Called TMS was told someone would be here within 30mins and someone came in 15mins, had all tools and replacement parts on hand and fixed the problem on site. Now I can relax comfortably

I was suppose to have an appointment this morning between 8:30-9:30 no one called me to tell me…read morethat their truck broke down. After Multiple times calling I was told the reason they were late and that My appt was pushed back. Now it is 3:00 pm and i have left another message to see what is the status and nothing. I find this unprofessional and i should have not taking a chance to try them out. Lesson learned. They arrive at 4:14 pm and they did a great service. Made an extra value for me so i can pour bleach down the value for my own maintenance. They also explained to me what future issue I might be having which I appreciated. For their work I change my 1 star rating to four. I give it a four because I was not told the price when i called.

No answer for days and voice mailbox is full. They installed a new system less than two years ago…read moreand it's already down.

360 Reliable Air Services are awesome. Taurean was amazing and explained the process to me so that…read moreI could understand what was going on. I definitely have him on my contact list. Thank you! And thank you Taurean!! Awesome job, amazing person. Gina

I have used 360 Reliable Air Services about 4 times over the past 7 years or so. I have found the…read moreHVAC Technician/Owner to be very knowledgeable about his craft. I have come to value his skillset and his accurate diagnosis of the problem at hand. He has always been prompt in keeping his appointments; and prompt and accurate in troubleshooting and resolving any issues. He has always been upfront and honest with me when assessing the issue at hand and he has always quoted me a price on parts and labor before he starts any work. He has never exceeded the initial quote once the work has been completed. (Even if he has had to "eat the cost" himself.) I find 360 Reliable Air Services to be just that... RELIABLE. He has about 25 years of experience in his craft and he has always gone above and beyond in servicing my HVAC unit! I believe him to be a man of integrity and I highly recommend this service. Yobachi M. D.

My husband had decided to replace the coils in our unit and hooked up the wires wrong, after we put…read moreout the fire from the thermostat I told him its time to get a professional. We called the A/C guy and they got someone out here first thing this morning. He was able to repair it in just a few minutes and I was shocked at how reasonable the price was. The guy was very courteous and professional. I highly recommend them.

After cleaning up dripping water from an overflowing condensor pan, I noticed my condensor was…read morecompletely clogged with dust and mold. I began contacting A/C company's to get quotes. Being that I am a small business owner, I wanted to help support another small business rather than a larger A/C company. My father suggested Kevin, the A/C Man. I contacted Kevin and set up an appointment. The guys showed up a little later than expected, which is understandable due to their line of work. About two hours later my A/C was running like new again. The air smelled fresh, there was much more airflow and it was MUCH colder! The guys cleaned out the drain pipe and even cleaned the outside unit. The price was affordable and well worth it! I will recommend Kevin and his crew to my friends and family. Great job guys!

They did a great job with my AC unit, both the outside and the inside units. I have been using them…read morefor years, for both my residential and commerical properties and have been very satisfied with their work. I high recommend them.

I can't recommend Jesus highly enough! He has helped me and come to my AC rescue numerous times now…read morefor my personal home, my rental properties, and he's also helped some of my real estate clients as well. He is extremely professional, reliable, and knowledgeable. He is also reasonably priced. He has helped me with basic tasks like unclogging drain lines all the way to airflow issues and even installing a new AC system at one of my rental properties. I'm grateful to have found him and you will be too!

Scheduled a same day appointment to have AC serviced for the summer. Rafael did a thorough job…read moreservicing all components of the system. He was also attentive to cleaning any areas of debris as he was working. I've used Irish Air before which is why I chose them again this year. Decided to schedules future preventative maintenance with this company.

They were kind and professionals. Also they were. I left a message they call me within a minute…read morewith fair price.

This is from my mother:…read more Thank you so much for your Quick Response time and how quickly that you all were able to come out and get our plumbing problems fixed and running again! Thank you Brandon! Very Efficient and Professional! He Asked a couple questions about our issues and got straight to work, in fact came out of his truck carrying the channel locks he knew he would need to get the job done! Sunday morning we needed immediate help, so we search and called around for the "emergency on duty" plumbers. Everyone was too busy to help, but one (not MY) said they could be out in an hour and 11 hours later they still hadn't come - they just kept calling back and saying 2 more hours. :( My daughter told me earlier in the day to try MY, and at this point, I wished I would Of listened to my daughter and Called/Text My Plumbers when she told me about them. Anyway I'm glad we ended up calling them! Their response time was less than 30 minutes and Brandon came out and got the job done in about 20 minutes or less! Thank you, Thank you, so glad we made that call! I know who's getting our plumbing business next time we need it! And to top it off the price was very reasonable as well!

I am so disappointed in Micheal and his work. I would not recommend Andy single females using this…read morecompany for any work. I have been using my plumbing services for several jobs from backflow to plumbing issues. He is normally on time and comes when he says that he will show. I have been using this plumbing services for a few years and never put it together that he was sabbotaging my backflow system for several years. I have had to pay him several times to fix a busted backflow after the winter ends. Last year he pretty much guaranted me that my backflow would not burst because he shut it down properly. Before summer got to hot I contacted Micheal Young "My plumbing company" to complete the yearly inspection. He told me that I would be the first on his list to get my backflow inspected. He never showed up after several text in asking him to complete that inspection. He finally answered a phone call and stated that he had a big job that he was trying to complete and he would get to me before he went out to do the big job or after hours once he finished work for that day. I told him I would prefer to get it completed before he went to his big job. He never showed up. I texted, I called and never received a response. This was in April. This is now August and my system was still down and I was having to use water hoses to try and keep my yard from dying. I finally called City of Killeen and received a list of backflow companies and had one company to come out to only show me that my whole backflow PVC system was busted along with the bell. After having to pay $303.46 to have my system repaired I contacted Micheal to let him know that I had to have my system repaired due to the PVC and the Bell needing replacement. I felt he should share in that cost since he lied about coming to fix the system and not properly securing the system. Through his text he asked me if I was sure that I used his company and not Micheal Dial from A&D? I would think I would know who I used if I have your services locked in my phone. After sending him pictures of my backflow system he finally sent a text stating that he was the one who fixed my system and completed my test inspection last year. He asked for an invoice receipt from the company that repaired the system. I sent it. He then says they did not stated what they repaired when in fact they stated exactly what they repaired on their invoice. I sent him pictures of the broken PVC in my trash can along with the repaired backflow system. Micheal wanted to continue text conversation after stating that he was headed to another job yesterday morning. Being a plumber this dude stated " I'm just trying to understand how it busted like die to freezing do the was pressure or an impact Etc?" these are his words exactly. I finally was feed up with his skating around through text instead of being a professional and taking time to call to resolve the issue and told him through text that I want my reimbursement since he guaranteed by mouth that I would not have to fix my back flow again. His question 'so now you're going to claim I did an incomplete job". I told him no to keep texting me these bs conversations. Just send me my money. He then tries to use this as an insult and states "I hope you don't think your going to get anything out of me talking to me that way". This man has stood in my acctic and literally cursed his son out so loud that I could hear it in my home. This company is unprofessional and unaccountable for his mistakes. Be mindful, if you do use this company because he will try to use his home issues for sympathy.