The food arrived quickly and was still nice and hot. Unfortunately, both of our meals that we ordered for delivery were supposed to come with coleslaw, but it was missing from our order. The restaurant sends out a satisfaction survey afterwards, but there is no ability to tell them that food was missing or to tell them why they received the rating we gave them. Be aware, the fries are packed underneath the chicken instead of being packaged separately. I had ordered chicken wings with sauce so the fries were sitting in a pool of the sauce and were very soggy when they arrived. I was also disappointed that the sauce appears to be poured on after the wings are put into the container so only 3 of the wings had any sauce on them. Most of the sauce was soaked into the fries and the bread on the bottom instead of coating the wings. The lemon pepper chicken is a heavily salted coating which was unpleasant. The hush puppies are very good. The actual chicken wings were nice and meaty and tender. read more

So the locals said I needed to Harold's. I had some chicken livers and a wing plate. The chicken livers were SO GOODT! Seasoned well and crunchy. The wings were good but I expected more seasoning on the them. I didn't care for the sauce they give you and should've asked for some hot sauce. Needless to say, I'll definitely have those chicken livers again! read more

order wing and gizzards combo. gizzards cooked so hard they are inedible. Found HAIR in my cole slaw. i work down the block from this restaurant, co-workers wanted it. I spent 49.17 on 3 meals and the food is horrible. I will never spend another cent here! read more

Harold's Chicken Shack West Loop - Petrified gizzards! Hard as a rock! Inedible! - Chicken Shop Near Me - Chicago, Illinois

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Today I wanted Harold's chicken and I thought this was the place to be. Now for 1/4 white at $10.25 my wings were dried out and from a baby chicken. It also came with a breast which was completely dried out and recooked. I don't know what's going because usually this is a pretty good spot but not today! read more

Definitely won't come here again they are priced higher than every other Harold's in Chicago. The website say half the price of they actually charge in store. the Harold's in south loop is definitely has more reasonable pricing with some quality food. Makes no since . Also the floors are dirty. Look like no one cleans up like ever. read more

I had the perch wing combo... it was on point. A pepper & side of Cole slaw I'm always satisfied with these guys read more

Harold's Chicken West loop has good food but be ready to pay for everything. As I reviewed my receipt and watched my order input they charge for lemon pepper and other items too. Most Harold's don't do this. Additionally, I'd recommend checking your order before leaving as I paid for the lemon pepper and middle sauce but my catfish didn't have either. I didn't realize until I was home so it was too late. It was still good and fried right but missing mild sauce and lemon pepper should be a crime lol. Last feedback but chicken breast for my white and cat combo was dry and definitely overcooked it was seasoned good but super dry. The wing however was amazing. I think overall they have some kinks to workout still but they are good. The building appears very new, and is welcoming. There's plenty of paid street parking out front too. I'd still come here again but definitely will review my order for accuracy before leaving especially since they charge for everything. read more

This location deserves ZERO stars. I went at 10:30am on a Thursday. How was the chicken and fries old, hard, and dried out at 10:30. I'm a west sider so I prefer another establishment (Uncle Remus) over Harold's but this was horrible. I'll never return. I doubt I ever patronize any Harold's again. 18 wings with sauce on the side, Lg Fry was $48. I blame myself.. never again Harold's. I didn't bother calling because I don't live in the city and they never honor refunds read more

Harold's Chicken Shack West Loop - 18 wings plus large fry. If you want sauce on the side it's an automatic $5 up charge. #Ripoff - Chicken Shop Near Me - Chicago, Illinois

Ms. Pearl is the best! Food is great, good vibes! They care about customers and the neighborhood. read more

I somehow seem to end up moving in walking distance of a Harold's Chicken, no matter which hood I move to...believe me its not on purpose. Been like this since I was a kid lol! This may be the closest I've lived to one as its about a 6 minute walk from my place. As usual, the 5 pc mild with fries is on point. I usually call-in to make sure its ready for when I show up. Good stuff...staff is crazy/funny read more

Another bucket list item checked! Visited the famous Harold's Chicken, the one closest to me is in the West Loop. Parking is street parking for the most part. Inside is fairly empty, you mostly just order and eat elsewhere, not much dine in options, but that was not important to us at the time. For food, there were TONS of options and truly speaking I wanted everything. We went with a 16 piece chicken bucket, and for sides pizza pocket with fries and jalapeño poppers. Highly highly recommend you get the mild sauce, at least 8 ozs. We went with 3.5oz but that was not enough. Personally was a bigger fan of the mild sauce than the hot sauce, which tastes like a generic franklin's hot type of sauce, nothing terribly special. Chicken was very good! Incredibly crispy, fresh, and hot. I love to douse each bite with sauce. There were a few wing pieces that were a bit dry so the sauce helped get those down. Pizza pocket with fries was probably my favorite side. My only grievance was with the Jalapeño poppers that were just super oily, it flooded the bag that they came in. Otherwise, all in all a fantastic experience and definitely will be taking my friends that visit here. read more

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I have seen hair in my food, order was wrong chicken was soggy and tasted under cooked

Terrible. Do not waste your time or money. Chicken made us sick, debating on contacting an attorney. Back in Chicago visiting and went to this location for the first time and we ate the chicken on the road driving back. It had to be old and the people who served it had to know it was old. Should have known because the service was suspect at best. My observation is they take care of customers they are familiar with and say the hell with everyone else. This place should not be in business. If you care about the health and well being of yourself, your family and your community do not buy food from this place unless you are related to or friends with the idiot at the front counter. read more

I've had Harold's before as i have family in Milwaukee and Chicago and always enjoyed it. I came down to Chicago with friends and my Bf and we decided to get some Harolds on the way back home. Everything smelled good and was hot. (I don't have a picture of the wire because i stormed back in so disgusted and upset) but he's there was a metal wire poking out of the chicken wing. The guy working the front said he can do Refund or make another so i had him remake. I get back to the car and now there is a plastic (like from a soda bottle) in my fries . At this point i was disgusted and threw everything out and went back to NY hungry. Never coming to this location again. read more

Harold's Chicken Shack West Loop - My chicken had a wire embedded in it and plastic in the fries - Chicken Shop Near Me - Chicago, Illinois

The entrance was a little confusing since it's between a Dunkin' and a nail salon. There was only one guy working there but he was super efficient and wrapped everything neatly. Uber makes you choose so many sauces for no reason though. For the price, it's really good. read more

Harold's Chicken Shack West Loop - Chicken Shop Near Me - Chicago, Illinois

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My chicken was good and hot after ordering through grub hub. I even couldn't find the hot pepper on the menu and they accommodated me. Thank you read more

We came here late at night and ordered exactly what the cashier said was popular - the wings in hot sauce with fries. I was a little disappointed by the lack of meat on the wings, as it was mostly just fried stuff. The hot sauce wasn't that spicy either. I was overall pretty disappointed, but maybe I just need to give Harold's another try during the day.. read more

First of all, I am allll in love with this franchise. I was told idk how many times from friends who have lived in chicago their whole lives to make sure i ate at Harolds. After watching the bulls get demolished i was starving and Harolds was a couple of blocks away so why not. It was around 10pm, and it was actually super busy in there so i knew it had to be good. The girl taking orders had the worst attitude known to man but that made me even more excited for the food because its usually the quick places with bad service that have pretty awesome drunk food. Got 6 wings, mild sauce, hush puppies and a drink. There was a YELP coupon for check ins and without hesitation the girl did not want to honor it, told me i HAD to pay cash and when i told her it wasnt stated she rolled her eyes and proceeded to swipe my card like i knew she would. But back to the food, the chicken came out nice and hot and crispy, laying on a bed of soggy fries with some random bread slices, the hush puppies oil was soaking through the bad. IM not sure if it was the 5 long islands i had in me or the food was THAT good but it was definitely my spot for drunk times next time im in the CHI. Pricing you cannot beat, quick service, in and out type of place. read more

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I use to love this Harold's before they moved. It's close to my job but I resist everyday. I fInally caved in and went for lunch. The upside is that they have lunch specials that includes a drink. I ordEred the wiNg lunch special and added a piece of perch. It was a little crowded. I do like that they have there different sauces available for you to use on your own. Many Harold's charge extra if you want extra sauce. It was ok ! I'll give them another try one day. read more

Harold's Chicken Shack West Loop - Wing lunch special with a piece of Perch - Chicken Shop Near Me - Chicago, Illinois

I have visited this restaurant several times but really never pleased I go because a friend of mines seems to like it, in my opinion there are much better Harold's in the city but anywho after today's visit I don't plan on returning the food was not good as usual very bland and the young lady at the counter attitude wasn't great If I could rate them a Zero I would,I hope that they are close down soon and something worth my money Opens Up read more

AMAZING! We arrived around 9:55pm because of a delayed Uber on a Thursday night when they close at 10pm. Still had taken all of our orders and the wings with the mild sauce were so worth it. Super amazing people who were friendly and love what they do. If you're visiting Chicago this place is a must! read more

Harold's Chicken Shack West Loop - 5 wings with mild sauce (must order!) - Chicken Shop Near Me - Chicago, Illinois

Highly disappointed in Harolds. For starters they do not follow Covid 19 procedures. The guy taking the orders has his mask on his chin the whole time, they didn't seem to care when there was 11 people inside(sign says max 6). On to the food. The chicken tasted old. Yes it has some flavor but was not fresh at all. Asked for mild sauce and got a thing of ketchup that they charge you .50 for, and $1 for ranch. read more

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Harold's is a staple in Chicago and for good reason. The signature chicken spot didn't gain its popularity without the help of their reasonable prices, iconic mild sauce and dishes, & accommodating staff. Be sure to check in on yelp prior to ordering for a special treat. We stopped in prior to attending Aubrey and The Three Migos show at United Center (in walking distance from venue & great for pre-concert food). Our food came out in a timely manner and looked as good as it tasted. This is one of those places where you can eat like a king without breaking the bank. Luckily there are now 2 Harolds locations in Indianapolis so a road trip isn't required for my fix! But with that being said, next time I am in the Windy City Harold's will most certainly be on my list of stops to make. read more

Harold's Chicken Shack West Loop - Chicken Shop Near Me - Chicago, Illinois

The chicken breast are small and insulting. The chicken was overcooked. For what they charge for a half white, they must put out a better product. I really wanted to like this place. I tried them three times. Between the super small breasts and the overcooked chicken, I cannot recommend this establishment. read more

When I am in the Chicago area I have to stop absolutely stop by Harolds. The only bad thing is that every single harolds is different. I was close to downtown so needless to say, if you really want the good stuff you got to go to the hood to get it. These shrimp where like from the box and I simply wasnt impressed. the chicago sauce was thick and more like ketchup. Wasnt the best by any means. read more

Harold's Chicken Shack West Loop - Dark meat and shrimp - Chicken Shop Near Me - Chicago, Illinois

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I order via Uber eats at 11:06. Latest delivery was 11:30, at 11:30 it changed to 11:55. Now I can see my Uber driver was there at 11:30. Now fast for to 12. My delivery driver shows up with ice cold food. I'm so confused as to how my food is cold if the driver was at restaurant waiting for my food for 25 mins and it is only 5 mins away. This is the 3rd time I have experienced excessive delays with delivery. I guess it's really my fault for continuing to order. This was the last time! read more

My chicken tasted old and dry due to being overcooked. So disappointed. This was a waste of my money read more

Harold's Chicken Shack West Loop - 2 thighs. Not lemon pepper as I ordered. - Chicken Shop Near Me - Chicago, Illinois

THIS IS ONE OF THE BEST HAROLDS on the west loop and in Chicago they make sure everything is fresh. The lady is very nice I never had an issue and the food quality is always great! Thank you read more

i definitely recommend stopping in here this was some of the best chicken i've had in a long time

Some of the best chicken I ever had. Everywhere I go I must try a chicken spot and this place has yet let me down. That yummy sauce they use is amazing. The service was a bit slow but I guess that's why it's best to order ahead of time. Definitely worth the wait. read more

Harold's Chicken Shack West Loop - 4 Wings Dinner with fries and yummy sauce - Chicken Shop Near Me - Chicago, Illinois

Ok so, here's the thing, if the Manager/owner of this location reads this review the young lady SHOULD NOT get in trouble ight? So, the wife and I recently took a trip to Chicago. A list of food spots we need to hit included Harold's Chicken. Listen ight? When we went in there the Cooks had future blasting. I knew it was gonna be good, the cashier had an attitude, I knew it was gonna be good. THEY HAD BOTTLES OF MISTIC IN THE COOLER, I KNEW IT WAS GONNA BE GOOD. And lemme tell you, it was f*cking good. Tender, crispy chicken wings man. Their sauce is the perfect mix of thick and rich. Not funny, it doesn't overpower or make the wings soggy. The wife and I split a 6 piece, it comes with fries which we didn't even realize as I'd gotten hush puppies, which themselves were good. I hadn't had chicken from a chicken spot in forever and Harold's perfectly hit the spot. read more

Stopped by on a snowy day for a chicken fix and as always they delivered fresh, hot, saucey chicken!! Close to home so I'll certainly be ordering from here again! read more

The food was super good! I got chicken wings and I really enjoyed them. At first it may seem a little pricy and I think it can be, but their dinner plates are decent size. Overall, if you are close to the United CenterI would recommend trying this place. But it is definitely not a sit down place, more of a grab and go. 8/10 read more

Hands down the best chicken I've ever had. Service is friendly although the food takes a minute, it is well worth the wait. Would definitely come here again before hitting up the United Center. I think it's $10 over bang for your buck. read more

Definitely a no frills spot but had a great meal none the less. Our waitress was genuinely one of the nicest people I've ever met. So sweet and super attentive. The chicken was crispy and juicy. SMOC and cheese side was bomb. Got the sweet potato pie for dessert and loved it. Great meal under $20! read more

Fresh food even late nite! Customer service was nice too. Prices are a bit more expensive but makes sense for the location.

The food is prepared poorly. I ordered 24 pieces of chicken. N jalapeño bomber The chicken was old and dark. As if it had been sitting from a previous order and refried. The bombers weren't hot at all and soughy. Definitely a waste of money. read more

This is definitely a 4-stars for a Harold's kind of place. Service on a Sunday afternoon was friendly, fast, and the staff looked like they were having a pretty good time (I'm sure it might be different when things are really busy but that's understandable). As usual I got a half white with hot and mild sauce. The chicken was juicy and fresh, with flavorful peppery skin that had a satisfying crunch despite the sauce. The fries were pretty darn good, nicely browned, and definitely a notch above some other locations. Prices were very reasonable. As a bonus, this is a clean, spacious restaurant with a lot of seating, an actual bathroom, and an extra sink for washing off all of that delicious Harold's grease and sauce. If you eat in, they actually have extra napkins, bottles of hot and mild sauce, plus condiments. This is really helpful and saves you a bit of time and money. While people can certainly debate the merits of different Harold's locations, I'd say this is a lot better than it gets credit for, and pretty convenient to boot. This place may not satisfy the Harold's connoisseur but it'll make most people quite happy. (I haven't ordered delivery from here so I can't speak to the negative reviews about those experiences). read more

You get a LOT of food for the $$ here. I live within a block but have only eaten here 2x. Having just moved to this area a couple of months ago, I'm still in the process of finding favorite places to eat. Every time I've eaten here, I have never been able to finish - its a LOT of food. I've always encountered the same girl at the front - taking the order, checking out, etc. At first I thought the rudeness was possibly a "Dick's Last Resort" type of customer service - now that I read some of the other reviews, I see that is not the case. It is borderline comical. My last trip in, I was determined to try to get her to smile. Epic fail. :-( But that will not stop me from going back the next time I'm hungry for fried chicken. read more

Great food and great service. The wings are entire wings so you can order half of your normal wing order. Most people just pick up food and go. read more