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    Harper Jaguar

    2.3 (6 reviews)
    Closed 7:30 am - 6:00 pm

    Services - Harper Jaguar

    Routine automotive maintenance

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    CarMax

    CarMax

    3.0
    (105 reviews)

    This is the worst service I have ever received for my car. I called numerous times during the day…read moreto ask for updates and you could rarely get through to a person. When I did, they really didn't know what was going on. I took my car in on a Thursday and by Friday night, I still hadn't received a call despite leaving numerous messages and being told they would call me back after a couple hours. That was at 1:30 in the afternoon. And guess what, they're closed on weekends so they've basically got my car for four days. I am now forced to rent a car. I will be speaking to the manager and I expect to be reimbursed from my rental car.

    I purchased an Audi from CarMax and was specifically told during the sales process that if I had…read moreany issues, I should take the vehicle directly to Audi. Within about 65 days, the vehicle needed repairs for a failed headlight and a nonfunctioning washer jet. I purchased the CarMax warranty, so the repairs are covered, but CarMax is refusing to pay the deductible because the vehicle was brought in after their 30-day period. I understand that the 30-day warranty had expired, but I followed the instructions CarMax gave me and took the vehicle directly to Audi. I am not asking CarMax to buy the vehicle back or pay for an uncovered repair. I am simply asking them to cover the deductible as a reasonable customer-service resolution for problems that appeared shortly after the sale. Unfortunately, CarMax has been unwilling to make any accommodation. Buyers should be aware that even when you follow the instructions given by the sales staff and purchase the additional warranty, CarMax may still refuse to assist with the deductible once the first 30 days have passed.

    AutoNation Honda West Knoxville

    AutoNation Honda West Knoxville

    2.7
    (128 reviews)

    Bought my Honda through AutoNation dealership. Am pleasantly…read moresatisfied continuously with their top notch service Department. My Honda CRV is at the end of warranty, but I will continue with their Service department. Competitive rates and excellent customer service. Special thanks to service and technicians

    I've been with this dealership since my 2011 new car purchase with them, and things have definitely…read morechanged in the last few years. Bought another new car with them in 2024. Was told via email and by phone this spring that I had free services to use (e.g., oil change). When I arrived for my oil change appointment, I was told it was going to be over $200. I went to an oil change place instead. Last week I was told that my rearview mirror (which had popped loose) needed to be replaced and that they would order the part. They said it would take an hour to fix and be about $120. On the day of the appointment, I tried to move to an earlier slot and accidently chose the next day. When I called within 2 minutes of my mistake to keep my original slot, I was told "AI won't do it" and that they "might" be able to work me in. So the new part was there and presumably my opening had not been given away in two minutes, but they wouldn't book me because the computer said no. I went to another dealer that afternoon, and they put the original mirror back on my car. I was in and out in less than 15 minutes. No charge. I really don't know what to think about the situation, but I won't be back to Autonation. I keep thinking about my 2024 new car purchase from them, and the price I was given onsite. That onsite price was higher than the emailed price I had been sent an hour or so before by the same person I was talking to onsite. I showed him the email (sent from his email address), and he seemed annoyed, but gave me that price. It was the first of many concerns that I should have heeded a while ago.

    Ole Ben Franklin Motors - Knoxville

    Ole Ben Franklin Motors - Knoxville

    2.1
    (33 reviews)

    Entertaining to say the least! Great group of people that work hard to get you into what ever you…read morewant to buy!

    They have an employee by the name of Charlie or so he says that's what his name is, that place an…read moread on Facebook that says Ole Charlie Motors, Inc. And that he can get anyone and everyone financed regardless of credit. That he has every name brand and model in stock and just give them a call. So we did and he directed us to come visit him at Ole Charlie Motors. Which turned out not to exist. It turned out to be Ole Ben Franklin Motors. Us believing his story, that he had just purchased the dealerships, all of them, that he was waiting on the signage to be replaced; however, he definitely wanted to sell us a vehicle and was very forceful and demanding and wanting our personal information prior to even looking at a vehicle. We felt violated when he demanded our drivers license licenses, Social Security cards, proof of income, proof of insurance, and the like. Come to find out, there is no such thing as Ole Charlie Motors. He has misrepresented himself on every social media site there is. As we were walking around the lot, there were several unsatisfied customers who forewarned us to not purchase from this dealership and especially Charlie. Seven independent different people came up to us and said this. They even let us listen to voicemail messages of his constant calling which bordered harassment. All seven individuals had not had their vehicles for more than two weeks. One person only had the vehicle for two days and wanted to return the vehicle and get their trade-in back. Of which he denied and declined. This individual does not seem to be a manager; however, he is not in management at all. He is not an ethical sales person, nor do I think he has an ethical bone in his body. We were given his true identity by four of the seven individuals that approached us, they even stated that he is initially from Decatur, TN but told them that he recently moved to Knoxville, TN. It appeared to us and the other individuals that were there, that approached us independently, that Charles LoCicero was under the influence of some type of narcotic. We took our business elsewhere and are extremely enthused with what we purchased. We do not need subprime lending and we are so grateful and thankful to the people that approached us. There still are good people left in this world. My suggestion, do your homework in advance, and definitely go to a reputable dealership that carries many brands/factory accounts, for example, Chevrolet, GMC, Ford, Nissan, BMW, Land Rover, Jeep, Dodge, etc. If any of the seven people that approached us read this, we thank you so very much! We owe all seven of you and your significant others lunch.

    Autoworks of Knoxville

    Autoworks of Knoxville

    3.9
    (14 reviews)

    I had my car towed here when it became disabled on the highway. 3 times I was told the cost to…read morerepair. Each time the service change with additional cost. Then I show up to get my car. The service and charges have been added to without consent. I drove to car home and the same problem occurred. They had the car a month before offering me a quote the first time and a month this time. The car still isn't ready and I can't even get a callback. I think that says it al. I would encourage people to go to another place.

    I left my honest negative review on this company's Facebook page, as well as my first personal…read moreFacebook page and a few group pages that I am on this morning. I get a threatening text message from somebody else from this company threatening to sue me which they have no grounds and my reviews have now been taken off of Facebook and I have been suspended from Facebook pages. They have silenced me because they are mad that I called them out. They somehow got to one of the admins and I have been blocked from posting my review. This is my original review: am disgusted by the disrespect I just recieved from Autoworks Of Knoxville. I am not one to leave reviews however I feel this is necessary to put out because of how I was just treated. Today is July 11, 2025. I called this place on Wednesday because I needed my front brakes and rotors replaced my Husband and I were calling around a few places to get quotes. I spoke to the lady that answered she said let me get your number. I'll get you a quote sent over. 24 hours later, so Thursday she still had not gotten back to me so I called and said "hey I'm not sure if I miss something. Can you get that sent over because we really need to get our car in." She then asked for all of the information that I had previously given her the day before when we spoke (I also found out that my husband had called them on Tuesday of this week and he never got a response.) So I re-text her all the information they give me a quote. My husband and I are thinking on it. We called a few places to get quotes and everybody was right around the same price. $1,700-$1,800 These people could get us in the quickest so I started asking some questions about how long our car would be out because we have kids. It's our only driving vehicle and if we could bring our own parts to try to alleviate some of the cost. I was informed that they will not put parts on that are from somewhere else so we discussed it and seeing as though all the prices were about the same, we figured we would go with these people so I reached out again and I tried to ask them another question and my messages kept getting left on read ---she had her read receipts on----She was reading my messages, not answering. So three hours later, I try to follow up with my question again. She reads it and she still does not respond. From 9:30 am to 3 pm i messaged 4 times. It was not until my latest message calling them out that i got a reaponse. I Decided to call one more place (Fisher Tire) and this place was going to be less than $600 to do this job! So three more hours go by I find a cheaper place and I decide to reach out to these people and let them know. Hey, I'm not sure if you just don't want the business (because its now been 6 hours she' read the messages but she's not answering me) or what the problem is but I found somewhere that is only charging $580 so I'm a little off putt by the fact that your price was almost $1800. I feel that you guys are scamming people and I almost lost out on $1200 and I think that's so morally wrong. She then proceeds to get mad that I'm texting her personal number which I had no idea. I'm just responding to the number that texted me and she starts to get very angry and saying they already put me on the schedule for Wednesday even though Tuesday was the day they had available. And that I was gonna be bringing my own parts which she told me I wasn't allowed to do that and she's trying to say that I'm confusing her ---- she deleted these messages. I did not think she was going to delete them so I did not screenshot them in time. She then told me that I need to stop texting her because she's getting pissed off , yes she use those words "you're pissing me off" is what she said (she then unsent those messages within a couple minutes and I did not catch them in time) but you can see that there are three messages that she unsent because they were rude and aggressive towards me. She tells me to stop messaging her personal phone and block me. THEN SHE CALLS ME!!! And starts yelling at me on the phone. Of course she does this because i cant prove it. I tried to record the phone call but my phone was not doing it and it went so fast. I do not know why she feels It's OK to have this level of unprofessionalism and disrespect to a customer just because i called them out for almost stealing $1200 from us. They got called out for this outlandish price, they got angry. I would not recommend this place to anybody! Not only are they overpriced but they are incredibly rude.

    Harper Jaguar - usedcardealers - Updated August 2026

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