I want to share my experience living in this apartment community, especially with the two female…read moremanagers who are currently running the office. Since they came in, the entire atmosphere and level of service have changed for the better. Anything I've ever needed--whether it was a repair, clarification, or help with a concern--has been taken care of quickly and without me having to chase anyone down. Before they arrived, I often felt like I had to constantly remind the office about maintenance requests or follow up multiple times. Now, I simply put in a request and it gets handled. It's refreshing to deal with managers who are attentive, professional, and genuinely care about the residents. They communicate clearly, follow through on what they say, and make sure things are done the right way. They have truly gone above and beyond for me, and I feel the difference every day. From the way they greet residents to the way they handle issues big or small, they bring a level of respect, efficiency, and kindness that is rare to find. Because of them, I feel valued and heard as a resident. Overall, I can honestly say the management team has transformed the experience of living here, and I'm extremely grateful for everything they do.

Kassandra Perrin and Ms.Angile was such a big help they made sure everything was perfect and made…read moresure we felt welcome.

I'm giving two stars only because the apartments are nice. But we've had a really bad issue with…read morepeople smoking cigarettes and marijuana in their apartments and it coming into our apartment and management doesn't address it appropriately. It's not just a little smell here and there: it is nauseatingly strong!!! So much to where we have to sleep in the living room sometimes because it seeps in through the master bedroom closest and the bathroom. Not to mention that I have a baby in the house. That isn't right!!! They don't even seem to care about the health of their tenants. They are more worried about the rights of smokers than that of other people affected by it. They also have gone to great lengths to say that we are the ones smoking in the apartment because we had a jar outside for a family member who smoked a couple of months ago when they visited. That's absolutely ludicrous! What would we gain to lie about that? But there have been no butts in it since then. It's just ridiculous. They have no interest in making us happy. They told us we can switch to another apartment but it will cost more! Are you kidding me? This company sucks. They've charged my mom for things that she shouldn't have been charged for and haven't been completely honest with her. They don't address their issues and they will blame you and charge you for anything and everything. Don't rent here unless you like unprofessional management and inhaling other people's disgusting cigarette smoke AND marijuana smoke!!!!

Sugar Mill Apartment, to be used only as a last resort for shelter!…read moreThis place is horrible. First off the "automatic gate" to come into the property is broke more then half of the time and when it does get fixed [which there is no telling when that is! You could leave one morning, not carrying your card key because like I said the gate is always broke ( therefor open) and come back that evening to find out hey when I was at work they fixed the gate finally, but then wait now I'm locked out of the property until someone with a card comes around!] it's only a matter of time (usually only a couple of weeks) before it is broke agian. This happens ALL THE TIME. Now the "wonderful" landscaping design sure it was made to b a nice layout plan, but the man-made creek that runs through the complex is ALWAYS dirty, they will give you the we're just getting started on cleaning it out speech, but they must always be cleaning it because you'll rarely ever see it clean like it suppose to be. Whats the deal with the pool area you ask? Well it's a normal size layout with chairs there for you to sunbath or sit in while you watch the fam swim and play, though there is no kiddy pool or hot tub for the adults, just an extra large concrete are for the chairs and a normal size underground pool. What I hated most is that they have pool hours, really pool hours?? I live here people it's not a hotel, so if you wanna go jump in the pool after work it better be before 8pm , and I mean come on for us young adults we don't go to sleep at 9 or anything maybe I wanna go for a swim at 10, but only risk it if you want management to revoke your pool privileges, yes they have rules and try to strictly inforce them. Ok sure they have their downsides but surely the bargain for rent must be nice right?? HA! think agian I pay $620 for a studio (that's a moderate size living room, a bathroom and a kitchen). And there isn't even any central room lighting or fan, the only lights that come with the unit is for the bathroom and kitchen, so make sure you come with a couple lamps. Also I would like to add that once you move in they won't let you move out unless you wanna break the contract which will cost you more money, I even seen an advertisement inside the complex for a 1 bedroom apt that wasn't much more then what I was paying for and they wouldn't even let me move in that one with out a brech of contract cause and another deposit (even though I was already residing in the same complex, like all they had to do was switch my apt # on the paper work and raise my monthly rent a bit, but nope!) before I could move in there. All in all I would say this is not a place to stay at once you wiegh everything properly, like I said only as a last resort like you need to live in the area for what ever reason and the other apartments are full or too heavy on your pocket.

‼ DO NOT MOVE HERE ‼ WORTH READING BEFORE LEASING‼…read more This has been the worst living experience! I've been a resident at Lost Bayou since April 2021, and have had issues with my apartment from the very beginning. They started small in comparison; not cleaned before move in, broken dishwasher, trouble opening front door. Then grew; lease renewed without notice, hot water stopped working, bathroom door stopped closing, etc. But this last issue was the LAST straw! I've been forced out of my apartment since November 20th, 2022, due to a leak in the bathroom. I called the number they have attached to Google, and was redirected at least 4 times before finally reaching their emergency operator. She told me she would contact maintenance and give me an update, which I never received. When I went back to check the apartment the following day (Nov 21st) nothing had been fixed. I went straight to Lost Bayou's leasing office and spoke with Ms. Jeannie ( who was there from Frenchman's Creek Apartments ) and informed her of what was going on. I also expressed my concerns about not feeling safe to stay in the apartment, but was told it was still inhabitable since the ceiling hadn't fallen yet. Despite the vent leaking over the toilet, soaking wet floor, stench, not knowing if/when the ceiling would fall, and water spots also appearing in the bedroom. I reiterated that I did not feel safe or comfortable staying in the apartment, and would continue staying with a family member until repairs were complete. Ms. Jeannie told me that she would have roofers assess & repair the roof, followed by sheetrock repair, and give me an update. I received a voicemail from Ms. Vicky on November 23rd, right before closing, claiming that the roof had been repaired and the sheetrock was scheduled to be repaired the following Monday (Nov. 28th). The office was closed by the time I received the voicemail and on Thanksgiving. I called back on Nov. 25th for an update and to see if the sheetrock could be rescheduled to an earlier date. No answer. I called again Nov. 26th, still no answer. That night, after work, I stopped to check the apartment myself. Not only had there not been any repairs, the ceiling had now caved in/fallen and the floor was still drenched in water! I contacted the emergency operator the following morning, and was told that maintenance would be sent. When I arrived back to my apartment on the 28th for an update, once again nothing had been repaired. I went to the office to speak to someone but no one was there. A nearby employee directed me to Frenchmen's Creek, where I spoke with Ms. Jeannie. I told her how the damage had worsened since we first spoke on the 21st, and there seemed to be no urgency or compassion towards my situation. At this point I had been out of my apartment for a week, with no estimate of when I'd be able to return, and rent was due in 3days. I was never offered prorated rent, or any other accommodation(s). When I requested to be moved to another apartment, she said she would reach out to her regional manager and give me an update (never received). When I called Lost Bayou the following morning (Nov. 29th 10:02am) for an update, Ms. Vicky answered. She was not aware of anything Ms. Jeannie and I discussed, but said she would reach out to her and let me know what the regional manager had decided. She also said that roofers would be sent out again and she'd call me with an update (never received). When I arrived to the office that evening (4:35pm) for an update, the roofers had just been sent & Ms. Vicky was just then sending someone inside the apartment to pick up the debris that had been left for days. Her excuse was their lack of personnel. When asked what Ms. Jeannie said about me being moved to another apartment, she said that she hadn't spoken with her. I expressed my concerns again about having to pay rent for an uninhabitable apartment; due to not being able to use the toilet, shower, or tub. I was told that it was my choice not to stay there, and I could take the option to not pay rent & face a judge. At this point, my only option was early lease termination. Which meant I'd be paying the end of November, December, and January's rent ($2,138+) for an apartment I couldn't even live in! Of course the "accommodations" came once I turned in my early termination notice (Nov. 30th) and began packing my apartment. The ceiling was FINALLY removed on December 2nd. On December 5th, I was called to tour another apartment; which was unfinished and drenched in cigarette stench & God knows what else. I haven't heard anything from management since then and the bathroom hasn't been touched since the 2nd; I'm glad I got out of this hell hole when I did. It's unfortunate that I had to pay for management's negligence and incompetence, currently seeking representation, but hopefully by reading this you will not go through the same!

Where do I even begin to start with this review there's just so much wrong in this place so it's…read moregonna be a long review! So to start this place wasn't so bad when Jessica was in the office she would get everything done quickly and professionally, whoever is in the office now is terrible and incompetent!!! We've called MULTIPLE times about roaches and gnats and they STILL haven't done anything!!! Also there were RATS here as well a few months back, this apartment is truly disgusting and outdated, they also went up on the rent at the beginning of covid for these shitty apartments, we had plans to move once our lease was up but unfortunately with the pandemic that didn't end up happening so now we're stuck here until the lease is up next year and it's miserable. ALSO our toilet wasn't flushing and we again called multiple times and the lady in the office literally told us it was a city problem so we suffered with this issue for over a month and called again to get any update on the city plumbing issue and she FINALLY sent a plumber out and he fixed the issue is less than 10 minutes so why did she never send a plumber to begin with???? this lady in the office lied to us and made us have toilet that barely flushed for over a month...there's also a rehab center on Wabash street and sketchy people are always hanging around and throwing trash and their plate lunches everywhere, maybe that's why there's so many's BUGS AND RATS!! Ugh please save your money and pick anywhere else but here if you're looking to move.

Horrible ROACH PROBLEM! I lived there for 18months, and so did 3 of my coworkers in different units…read moreand we all had roach infestations. In the vents in the bathroom, pantry, closets, bedrooms, kitchen... all over. They did monthly sprays and did "construction" to fight the infestation, which did lessen the problem but not eradicate it. Also I believe that the vents in my bedroom had mold in them. While I lived there I had constant raspiness, dripping nasal and etc... as soon as I moved those symptoms immediately cleared up. Beware.

My ire arises from a complaint that I have with the staff at a Pelican Bay Garden Apartments…read moreentering my residence yesterday (21Aug2017). Supposedly, the entry was needed under the guise of an emergency (busted hot water heater). The alarming part of is that I was home all day Sunday and there was no indication of any malfunction. I arrived home last night to a note saying, my hot water heater had been replaced. There was no further explanation nor was an attempt made to contact me prior to enter my apartment. Once investigating further, I noticed my master bathroom was in shambles. There were dirt, dust, and debris everywhere. I had purchased a new shower curtain on Sunday and had it hanging immediately. It is now covered in the same dirt and debris described above. I immediately thought to take pictures, instead, I chose to close the door and use the spare bathroom. My thought process was to go to the office in the am (22Aug2017) and have the property manager visit and see the mess first hand. According to the posted hours, the office opens at 8:30 am. I was there five minutes early and waited ten minutes after. The office never opened. I finally reached Susan, twenty minutes after the said opening time. Once, speaking with her, the level of service eroded even further. She was very defensive and out right rude. I informed her of the situation and alerted her to my concerns. She advised me she would walk the apartment and get back with me. After about two hours, she called and informed me she would have "Daniel", sweep and vacuum where possible and there was nothing wrong with my shower curtain. Upon hearing this information, I became even more annoyed at the level of service being offered. I advised that I wanted no from the staff there to enter my apartment without my knowledge or presence. I also ask for the name of someone at the Corp. level, I could speak with. I was given Angel's name and number. I have attempted six calls to your office to speak with Angel. I was either told she was in a meeting or was going to call me back. Heather answered the phone all but the last time. My last call to your office was at 4:54 pm, at which point I spoke with Tiffany. I explained to her that I wanted to speak with Angel today, as this was that much of a concern to me. As I type this email, I have yet to hear from Angel or anyone from 1st Lake Properties. This has been a thoroughly exhausting experience, to which I want a resolution.

Pros: The management staff are nice, and maintenance comes…read moreusually within 2 days and does their best to fix the issue. There are people who tend to the greenery and maintain the greenery to look nice. Cons: All equipment in the apartment is old, this includes AC, washing machine, dryer and kitchen stove. When it gets to 90F and above the AC cannot keep up and your room temp will be in the high 80s.They recommend your thermostat be set between 75 to 78, which is just ridiculous in Louisiana. Your AC bill gets extremely high during the summer as the AC is old and inefficient. Every month you have to go to management to get a filter for your AC. There is a gate, but it works 3 months out of the year. Finally, there is a problem with crows cawing right outside your window between 5am-7am. It is LOUD enough to wake you up every morning. To quote their response "Unfortunately, we do not have bird deterrents, and we do not offer such measures as part of our building management services. That said, we encourage you to explore temporary, non-invasive solutions that may help minimize the noise within your unit." Therefore, if you don't enjoy having your sleep disrupted in the early hours of 5am-7am I do not recommend staying here. Apart from the 2 treadmills, the equipment in the gym is all extremely old or broken. There is no AC in the gym. When you walk in you can immediately feel the air is stagnant there is NO air circulation. Extremely disappointing as we are paying more because of their gym but the gym is awful.

We love living at Citrus Creek East. The office staff is nice and maintenance is very effective.read more

Larry always does a great job keeping the property free of trash and looking great! It is so nice…read moreto take pride in where we live!

I haven't walked through the entire park yet but I'm a fan of the dog park. I drive out from the…read morecity to take my dogs here. It's big, it's clean, and the majority of people there are good owners. There's only been a few times where I've seen the rules broken (an intact dog, kids under 10) and they did not stay long. The park is big enough for you to space yourselves out, especially if there's too many dogs in one area or your dog is not getting along with another. Sometimes after it rains it develops big puddles but it's easy to avoid areas where puddles are. It also has a hose area where you can water down your dog if they get dirty. The only thing I would ever want changed is maybe more water fountains

lived here for a year. overall a good experience. i moved to nola during covid and needed a safe…read moreand secure place to live. tbh, if it wasnt for covid i would have tried to live down near the city, but nothing has been going on there for over a year now, so seemed kinda pointless. make no mistake, bella ridge is def not nola living. you are pretty much in a middle of a industrial area living here. for some, getting away from the city is a good thing, but just keep in mind the location. the rent when i moved in was fairly low, about $1200 for a nice one bedroom. it has risen in the last year about $200-300 a month. so you are starting to get up there in price. the units are pretty nice, decent size with updated appliances. the staff is excellent. i had zero complaints, esp with the maintenance team. they respond almost instantly to maintenance requests. the community is okay. def a mix of diff types of people. try to get a 3rd floor unit because alot of noisy and loud people and you can hear everything through the walls. one thing i noticed is a decent amount of sports cars reving engines and speeding throughout the complex. also, an insane amount of pot smoking. sometimes the entire complex smells like a pot dispensary. ample garage/parking space..never really a problem to find parking. security is decent, but there have been several issues while ive stayed here. management called in a security guard for a week or so after one of the incidents and installed cameras on the gates. but overall i would say its a safe place to live. the main issue, and this out of managements hands, is the massive construction project literally right outside the gates. non-stop loud construction, and i believe it will last for years. i got lucky to get a place on the other side of the complex but if you do a visit here make sure you do it during a week day to hear and see the construction (they work on weekends too sometimes). this has basically rendered the gates a mess to get in and out of and also insanely loud at the pools and the one outdoor common area. also a giant poop plant is right outside the property so you will smell warm turds parts of the day when the wind blows right. there is also a beach volleyball place right in back of the complex which gets very packed at evenings and they blow whistles until after 10pm. can get annoying. also a confusing aspect of the property is that even though it appears as one apartment place, it is split into two different complexes (bella ridge north and south). im sure there is a reason for this but its kind of weird and awkward. for example, i actually live closer to the south pool but i cant access it. i can only access the north pool. you can also only control the entry gate for your complex. so many times someone came to the wrong gate and couldnt get in so had to call me and i had to get them to drive to the other gate. this should def be corrected as it is not an amenity, but simply an access point. supposedly the south units are nicer, but i def wouldnt pay more to live there esp since it is bordering the construction zone now. overall i would recommend living here if you wanted an escape from the city and are willing to deal with some of the annoyances. every apartment place in the world has annoying tenants and minor issues. i didnt ever encounter anything so negative i wouldnt recommend bella ridge. its unfortunate about the construction, but you would just have to see if it all balances out for you in the end. i am moving out of state, but if i had stayed, i would have probably tried a spot down near the city now that things are picking up a bit.

Moved in two years ago and it started out really good. Recently there has been a change in…read moremanagement and it has been problematic since. Dumpsters are constantly overloaded with garbage spilling out of them. Trash is all over the stairwells. Neighbors are grilling in the parking lot. It took two weeks for my maintenance requests to be completed as they stated they were not staffed. The complex is filthy. They stated that I changed my locks that were in fact never changed. Upon me calling the office Emily was very dismissive and rude.

Keith and Soraya are the best . Soraya moved me in within 3 days with the help of Keith. They are…read moreamazing . They have the best personality in this world. I will definitely be staying here for a long time .

Quite possibly the worst experience I've ever had, roach infested. Awful neighbors. And very poor…read morequality. Lived here for 3 years had a new car that was hit & run twice (purposely parked in front of a security camera only to find out it did not work). People trying to open your door in the middle of the night or trying to lure you to the door to open multiple times. 2nd month of living here I witness physical fights outside. Moldy ceiling which was not properly repaired (leaked again after a month with even more mold). The gunshot through my ceiling was the final straw. DO NOT GIVE THESE PEOPLE YOUR BUSINESS.