Back story first: A week ago it was my husband's and my wedding anniversary. We both forgot it. So we were both scrambling to do something special for each other. I needed to drop a package off at the UPS store next-door and happened to see next to an adorable hunter green Model A truck an enticing sign that said Harry & David had fresh chocolate-dipped strawberries in the store, which my husband happens to love. I went in and got some and they were absolutely exceptional. This week I gave a Victorian tea and I remembered those fabulous chocolate-dipped strawberries. Unfortunately, when I went in yesterday to pick up more, the last box had just been sold. I was told that, Audrey, the talented lady who puts them together was coming in this morning and it might be on her agenda to make more I called first thing when the store opened and talked to a really wonderful young man who told me they would do their very best, if possible, to get some to me before my tea began. At 11AM my phone rang and it was Erica who told me that Audrey had made the chocolate -dipped strawberries. I could not believe it!!! Talk about GREAT customer service! My husband drove down, bought them and drove them back before the ladies started arriving for tea. Those super-fresh chocolate-dipped strawberries were the absolute hit of the tea, and everyone was both impressed and delighted by how kind the folks at Harry & David were. Thank you to all of you!!! read more

I live in Oregon and seek to support Oregon companies. Ordered a plant from Harry and David delivered as a thank you gift for weekend hosts in another state. Two-day shipping was required because it was a plant, and I was fine with that. Delivery was still delayed another couple days, and the plant arrived quite wilted. I contacted H & D about it - what a customer service FIASCO! On the phone with some AI system that spent 80% of the time verifying my order even though I had all the info handy, then after all that, it couldn't help me. Asked repeatedly to be transferred to a human, was put on hold for 14 minutes, then mysteriously sent to a survey never having spoken to a human being, and then it disconnected in the middle of the survey. And yet, their website says, "Our Guarantee: You and those who receive your gifts must be delighted, or we'll make it right with either an appropriate replacement or refund. Always." Harry and David, DO BETTER! Pathetic. read more

After I leave a poor review, Harry & David now indicates they want to resolve the issue. Too late for any resolution as this was a gift. If you had stood by your guarantee originally, I probably wouldn't have left a poor review but you chose to deny my claim so, a poor review was certainly warranted. read more

I love Harry and David and there are no stores around me so imagine my surprise to see this. I was so excited to walk around and picked up my Asian pears - they are the best and my chocolate covered cherries - mouth watering goodness. Wish there was still one near me. read more

Harry & David - Gift Shops Near Me - Medford, Oregon

I received organic Fruit of the Month as a gift for the year. So far this year, 3 of the 7 shipments have been moldy, two of them completely inedible. Their online customer service is atrocious. I spent 30-45 minutes each time in attempt to get a replacement. After all that, this month's fruit is no longer available. In summary, unreliable product quality and very poor customer service. read more

Harry & David - Moldy cherries - Gift Shops Near Me - Medford, Oregon

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Harry & David's was founded in Oregon by two brothers, Harry & David, in 1934. Their inspiration was to share with the world their exemplary Comice pears that they grew on their farm, which have been dubbed "Royal Riviera." Gift sets from Harry & David are popular, especially during the Holidays. On the website you'll find items for every budget & taste ranging from sweet treats to dinner feasts. They also offer flowers & spa gifts. (Side note: The company has been acquired by 1-800-Flowers.) Our office receives numerous gift baskets from Harry & David during the holidays. The pears are a staff favorite. The quality is superb and they are thoughtfully packaged. I typically don't like pears but I will eat these. I also puree them and use the pulp to make a pear martini. I absolutely love their Moose Munch Popcorn. It's addicting. The dark chocolate is my favorite. It's an indulgent treat that is hard to resist. read more

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We were recently gifted a lovely box of delicious snacks for the holidays. In the past we have given their pears and gift boxes, but this is the first time we were on the receiving end. Our box had summer sausage, cheddar cheese, and crackers. Perfect for a light "dinner". It also contained moose much popcorn -- one all caramel; one chocolate. In addition there were upscale mixed nuts, assorted truffles, shortbread cookies, and chocolate cherries. Wow! We are so lucky to have such generous friends. Some things we sampled right away, and some things we are saving for the future. If you're lucky enough to be on the receiving end, you'll know what I mean. Our gift came fedex right to our door. The Happy Holiday box was so pretty. And each item was individually wrapped and marked with content ingredients, etc. Here's to appy Holidays to everyone! read more

12/3/25- Received a Fed Ex notification that a shipment would be arriving... My Uncle (who lives in San Bruno) always sends the nicest gifts.. Arrived and packaged nicely! Perfect and crisp apples-( just ate one).. They will come in handy with the breakfast smoothies-.. Cheese is perfect timing for the soon to be turkey enchilada.. Plus I have a nice wooden crate- !! read more

Harry & David - Early Christmas gift .. - Gift Shops Near Me - Medford, Oregon

This review is for their main store in Medford, Oregon. It seems like the one star reviews are for their mail order. I have a feeling, that most of the mail orders go very well, but people don't write reviews of those. But hey, my opinion and a couple of bucks will get you a cup of coffee...Aaaaanyway...... I had not been into a Harry and David store, since they closed them all due to the pandemic. They are starting to reopen them, and the Home store here in Medford has always been open. I have not been up here in years as well. It's just a fantastic store. All of the goodies that you could get in their gift baskets are available. They have a good fruit and vegetable section, a frozen food section, wine, and hard cider section, lots of. Gourmet goodies as well. My absolute favorite Harry and David product, is their "moose munch" gourmet popcorn. They have lots of different flavors, and it is so good Prices overall are reasonable, but they are definitely higher on the high-end items. Lobster pot pie, anyone? They do offer a military/veterans discount, Plus, as an added bonus, it's Oregon! You can still get your groceries in plastic bags, and also, NO SALES TAX!!! it's the little things, people...... They are always running specials, as well. I was there in late, January, so they we're still running a lot of after Christmas specials. A 5 pound box of their pears was running for only eight dollars, not a bad deal at all. I took a box to my sister down in Redding, and she said that they were delicious. I love this place, this store is the main reason I made a run up to Medford. I would do it again in a heartbeat. Thank you! read more

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Growing up, I remembered Harry & David always being a big deal - such a bougie gift. It's always been my go-to for sympathy gifts but after this last experience I think I may have to move on unfortunately. The snack basket was ok - definitely not the presentation quality it used to be - but the plant was so sad and definitely NOT how they present it on their website! My dear friend in Utah lost her father. So I ordered one of the sympathy baskets with their signature pears and lots of other snacks. The website photo is definitely presented much more beautifully than it actually arrives - but all the items were included and my friend loved the quality of the goodies. I also ordered a lilly flower bush in a ceramic pot with an angel ornament. My friend loved the gesture and loved the ornament. But the plant was so sad - the leaves were yellowing and the plant was way overgrown and unkept - and the pot they sent was too small for the plant itself. Very poor quality - I'm so embarrassed!! Ordering on the website as easy enough and they have lots of choices and options. My gift arrived speedily so that was no issue. I'm just very disappointed in the quality this time. I doubt I'll be ordering from them again. For the prices they charge, they need to do better. read more

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I'll likely update this review but my initial assessment is that the pears look bad. I see lots of other complaints about the pears. Thankfully, this was a gift from work and not a gift I sent to someone in my family or friends. The pair I ate was good but it didn't look great. I'll update as I try the other items. read more

Harry & David - Pear - Gift Shops Near Me - Medford, Oregon

Harry and David were always my go to for gifts for family and friends. It's been years since I placed an order. My best friend Shirley has been through a lot lately with the loss of her only child. She has been so supportive and kind to me sending my daughter and me gifts during my recovery. I wanted to make her birthday next week special. So! Low and behold Harry and David had huge Holiday Gift Sets for 50% off! The downside is shipping was $30! Good news she received the gift very quickly! She took a picture but not of the fruit. I don't want to bug her for better photos. I do get nervous when packages are left on doorsteps. She was at work when it was delivered. When she got home she let me know she received it. So far she hasn't eaten anything because she said she is having fasting blood sugar test this morning and can't eat anything until afterwards! I'm hoping that the fruit is fresh and delicious. I'm still recommending Harry and David unless I am told by Shirley she has a problem with anything. read more

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I think today's gift box is the best I've ever received. Besides the perfect pears and apples,an assortment of cheese,crackers and candies was exceptional. A special shout out to my Yelp friends from Ireland for the thoughtful gift. read more

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No Help from customer service See above Sent as a Christmas Gift from a relative... Best Intentions.... Many nice items but the pears are rotten black mold Called customer service they did Nothing to help I guess they don't care that my cousin spent over 130 dollars for Horrible Pears! read more

Harry & David - Horrible Pears - Gift Shops Near Me - Medford, Oregon

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I sent a gift basket to my son. It arrived with rotten pears and apples. I contacted customer service. They sent out a replacement. It arrived with rotten fruit, also. And they sent out the wrong pears. Not the gold wrapped ones. I called and requested a refund. Quite embarrassing for a Christmas present. They had absolutely no emotion that it was a horrible gift to receive. It must happen frequently. I have sent these type of gift baskets from them for years, with great fruit. Not ever again. Sad and disgusting. I would give NO stars, but you have to select at least one. read more

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I always order Harry and David for my coworkers during the holidays. I did not realized they had a country store in Medford... I had to go visit it. It is what I expected and it offers everything you can find in a HD gift basket. I was also hoping they offered samples and they did offer some moose munch and cheese and crackers. I ended up walking out with delicious crackers. Lots of parking. Please come and create your own experience. read more

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update - I called. Spent a lot of time on the phone with the person more concerned with sending me a coupon for a future order. 10% off, really. A new box was sent. Those pears were also rotted. I spoke with a co-worker who received the same box. She stated her pears were rotted and she didn't bother. I don't know what has happened to this company, but it isn't good. read more

Harry and David have been purveyors of gourmet food items for quite some time! My best friend loved their relishes and chutneys and dining accoutrements. Yup, they've been in business for over 91 years, and they are proud to be one of America's earliest mail order companies. Harry & David are affiliated with numerous companies including 1-800-flowers.com, Shari's Berries, Things Remembered, and Personalization Mall. I've had good service and good products from Shari's Berries, Things Remembered, and Personalization Mall and 95 percent of the time good experiences with 1-800-flowers.com who are do offer excellent customer service! This company started with pears, their "Royal Riveria" pears. In 1910, Samuel Rosenberg traded his prized Hotel Sorrento for 240 prime acres of pears in Southern Oregon's Rogue River Valley, and there, the soon-to-be-named Bear Creek Orchards were later taken over by his two sons, Harry and David Rosenberg. They offer fruit of the month clubs, gourmet food clubs, dessert clubs and more. They offer floral gifts, flowers and plants, and home good, dishware, soaps and more. I know Harry and David as a widely available condiments, relishes, and sauces brand that are highly regarded and really do make nice gifts! read more

To start, we always get 20% off our orders and free shipping, based on the amount of money we spend sending gifts to our clients every year. This year my boss charged me with the task of placing the orders. Well--for some reason they could not and would not give me the 20% code to place the order myself, or would they honor the free shipping we normally get, no I had to buy their passport program AND painstakingly place 12 orders over the phone. In the two hours I was on the phone with the agent, I had to repeat names, spelling, and addresses 2-3 times PER client. I hade a relatively easy order, 8 clients were getting the same basket priced at $89.99, and 4 clients were getting a different basket priced at $69.99. 12 clients, two different products. So you you want to explain to me WHY one of the clients got a different basket for $250?! So then I had to spend another HOUR on the phone correcting it with a different agent. Oh and that 20% off that they could only give me over the phone? A whopping $50. At that rate, it would have been easier to just place the order online myself. Since allegedly correcting the order they have not sent me an updated order conformation, and despite playing ABC's with the service rep and spelling clients names over and over again, she still misspelled several of my clients names. It's a poor reflection on our company while Harry and David shrugs and says ooopsie. I will be recommending to my boss that going forward we use a different company, because the service experienced was distasteful read more

Sigh. So many years without incident. Until this year. Annually, I make a point to order using my saved and established Christmas list, usually before Thanksgiving to beat the rush. 2024 was no different. In trying to navigate online, I noticed that it was incomplete with missing names and people. I called their toll free number and verbally placed my order. It took about the usual amount of time and I used various codes from the catalog and emails to get price and/or shipping discounts. As usual, after this, I got a confirmation email and soon thereafter the details from my order. In scanning the list, I noticed one person's last name misspelled. I called them and asked them to correct it though, on one of the update emails, it showed the gift already being sent. After reading their frequent email updates which are confusing, I noticed all the gifts were delivered by 12/20th and most recipients thoughtfully thanked me. There were two that read shipped without a confirmed delivery date when I called Monday 12/23rd. The lady said it would be delivered before Christmas but I wasn't so sure. You can imagine my blood pressure. Thankfully, I got an email Christmas eve morning telling me they were delivered on Monday. Until now, my Christmas gifting has been smooth with this year being the exception. I don't believe calling earlier would help. I'll have to give some thought on this in October this year. read more

BEWARE! I ordered a gift for a 91 year old bday with plenty of time to get the gift there on time. Bday came and went with no gift from Harry and David. read more

'Tis the season! Harry & David specializes in gourmet fruit boxes, holidays dinners, flowers, wine, corporate gifts, etc. that are easy to order online and ship to recipients all around the country. They are owned by 1-800-Flowers (other brands include Conroy's, Shari's Berries, Cheryl's Cookies, and many more). Most of their brick-and-mortar locations closed, but they do pop-up shops at Macy's department stores once in while. I got to try Harry's Gift Box, which comes with a mix of fresh fruit and savory accompaniments. Their Royal Riviera® Pears are grown in orchards located in the Rogue Valley of Southern Oregon. Each one is handpicked, stored at 30.5°F for several days, and cleaned/sorted before being packaged and sent out. During the off-season, you may receive Washington d'Anjou pears instead. The pears continue to ripen while in transit. Mine were not ready to eat when they arrived at my doorstep, so I left them in the box for 2 additional days at room temperature. Slight discoloration here and there, but no major bruises or cuts. Slicing through these pears was like running a knife through butter, it was the sweetest and softest I've ever tasted! Everything else was good to fine to okay. Moose Munch® popcorn is addicting to eat. I found the three-seed hors d'oeuvres crackers boring. Sharp white cheddar cheese, hickory-smoked sausage, and mixed nuts tasted ordinary. Not something I would personally gift someone (no offense to the gift giver who sent this) because it feels generic and impersonal. But I appreciated it nonetheless. Merry Christmas and Happy New Year! read more

Harry & David - Royal Riviera® Pears, Sausage, Moose Munch® Popcorn, Crackers, White Cheddar, Mixed Nuts - Gift Shops Near Me - Medford, Oregon

Great selection of treats for gift giving @ Harry & David's. I was in the market for some gifts and left with an assortment of wonderful treats! I was happily surprised that my items were also on sale. Additionally, I found an extra 15% off coupon in the latest Oregon magazine that saved me even more!! Even though I didn't purchase any extra deals this time, I love how they have a designated sales area across from the produce section that has discounted items from the past season. read more

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Harry & David and its mega 1-800-Flowers ownership are scam artists of the worst magnitude, to the extent of literally retaliating against consumers who complain about receiving substandard food products!! In our case, family members had sent a 93-year-old woman a birthday package of items that were dangerously sugar-laden, of substandard quality, terrible tasting, and impossible to eat--prompting us to call and ask for a make good package, exactly as Harry & David advises customers to do per its fraudulent "satisfaction guarantee." But instead of providing the make-good items, we were insulted for complaining, told to tell the sender to never buy from Harry & David again if we weren't satisfied, and...worst of all, the elderly senders of the gift package were rudely and improperly contacted by Harry & David and made to feel like garbage! Harry and David's so-called "exectutive team" is also a crude joke, and does nothing more than mock, taunt and insult the innocent customers or gift recipients who call to report a substandard product issue. This company had the audacity to make my elderly mother cry! And again, to call the gift sender to make them feel like dirt! Be smart and be safe---do NOT spend any of your hard-earned money with Harry & David, as it is not appreciated. Be further advised that if there's any problem with the food items, which there likely will be, you'll be treated abusively by a company that fails to stand behind its products, violates its satisfaction guarantee, and does not deserve to stay in business!! read more

I received a gift basket yesterday with 3 pears. All brown spots and bruised. I will eat them or the squirrels will. Received other deliveries from them before. Never a problem. Whassup guys!!! read more

I spent $72 to send my mother something special for Mother's Day. I wanted a smaller basket as she is older and can only consume so much fresh fruit before it goes bad. However, for that amount, she received 2 apples, 2 pears and 2 little pieces of cheese. Needless to say, I was extremely embarrassed to find out this is all she received. The picture looked much nicer than this pathetic expression of any kind of sentiment. Next time I want to send something special, I will shop at my local grocer and drive the several hours to deliver the gift myself. At least then I will know my mom is getting something special and not some over priced underwhelming snack! read more

I love Harry & David. I first learned about this company when I lived in Rochester, MN. Back then, there was a Harry & David store at Medford Outlet Center, which is now called Ultra Outlets of Medford. It's located in Owatonna, MN. I got into cheesecake for the first time. I'd get an 8' cheesecake and carefully indulge in a slice here and there. It was creamy and so good. I'd often get the original and chocolate swirl. I loved the Moose Munch. I'd get bags of this addictive snack. The deals at this outlet store were great. Sadly, this store no longer exists at this outlet mall. Frankly, I haven't been back because there isn't a reason to visit it anymore. Over the years, practically all Harry & David stores have closed. I used to visit their stores in Orlando, FL and Bloomington, MN. These days, you can visit the flagship store in Medford, OR or place your order online. When I moved back to the greater Toronto area, my late friend from Iowa sent me a fruit gift basket from Harry & David. I'm not sure how this company managed to get fruit over the border, but I remember eating the best pears that I have ever had in my life. It was so thoughtful of her and such a happy memory. When I got laid off and had applied for my current job over a decade ago, I got my grad school advisor to be my reference. He helped without any hesitation. I paid it forward by getting him a thank-you gift basket from Harry & David, which he appreciated by letting me know that he was delighted to receive it. Over the years, I have bought everything from baklava, to chocolate-covered mixed fruit from this company. I like that you can get milk and dark chocolate. Everything was yummy. I should place an order. I haven't in years. It's good quality food and more. I do miss shopping at a physical Harry & David outlet store, though. These days, I can find its Moose Munch at Hy-Vee and Kohl's in Minnesota. (470) read more

Harry & David - Moose Munch with M&M's minis at Hy-Vee in Eagan, MN - Gift Shops Near Me - Medford, Oregon

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Harry & David have gone from being mediocre to being disgusting in terms of quality. They ship fruit that is either over-ripe or damaged, and their boxed crackers, candies, and nuts are barely of discount store quality. Their salami-like products and cheeses are highly processed and made with such poor ingredients that even mice and rats might refuse to eat them. We considered regifting the box of trash they shipped, but decided our reputation would be too severely damaged. read more

Harry & David - Soft, over-ripe pears! - Gift Shops Near Me - Medford, Oregon

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Their Moose Munch is to die for. Not inexpensive but well worth it. When in mood for something very special place an order. Best popcorn in the world and worth every penny read more

I ordered the Deluxe "Happy Birthday" Gift Basket (Product Number: 30119X h) for our son, to be delivered to be delivered at his apartment in Hartford Connected. Received a delivery confirmation, and the payment was taken out, but the basket was not delivered. My son went to check as soon as the message was received, but there was nothing. His birthday is in 2 days and now we're left with no gift. The next nightmare had been getting hold of customer service. I tried using the chat yesterday and it informed me that the package was delivered on December 16- although the 16th was still 3 days away. Then the bot asked me to wait while they got an agent to help me. I wasted 30 minutes waiting and they just disconnected the line. I called the customer service line and have been on hold for 45 minutes while they try to sell me more products. Am frustrated, angry and sad that I don't have a gift for my son for his birthday. Never ordering from this business again. read more

Harry & David - This is what the AI chat bot informed me. - Gift Shops Near Me - Medford, Oregon

Terrible!!! Ordered perishable fruit basket for Christmas gift, delivered 3 days early when recipient was out of town. So now it gets to sit outside all weekend (in FL), near a wildlife preserve (we'll see how that goes). Contacted customer service and they pretended they couldn't find my order. Having to dispute with cc company instead. Ordering something local instead, as it appears these big companies have severely declined over the years. Do not order from Harry & David or their sister company, 1800 Flowers. read more

My 89 year old mother sends us kids gift boxes from Harry & David. This year the pears were worse than last years; not just bruised but rotting, bruised, discolored, not edible. Do not waste your time or money on this company. The packed goods were all ultra processed, also not healthy or edible. My sister is working to get my mother her $90 refund processed, no luck yet. Merry friggin Christmas everyone. read more

Harry & David - Rotted, spotted, bruised - Gift Shops Near Me - Medford, Oregon

There are some good customer service centers that work abroad, this is not one. I had a Credit Card issue between when I placed the order and they attempted to bill me. Between 3 different calls, some found my order that I can see online, some could not. The ones that did couldn't update the Card number. read more

What Happened to Harry & David?? I am so sad about the experience I've had this year. My late wife of 41 years ordered goodies for Christmas every year since the 1970's. This year I've tried to keep the tradition and placed an order on December 15, with a promised delivery on the 24th. Nothing.... Looked up and there was no tracking because H&D never bothered to ship my order! So... I chatted with a *very slow* agent and found my order was "pending". I was promised after some prodding that my order would now arrive by December 27th. So today, the 26th, I look on line and guess what? Still no tracking. Now I'm on hold for the entire time I've been typing this. What a miserable experience, I think H&D now being a part of 1-800-FLOWERS.com might be the problem. Who knows, but I see dozens of other reviews just like mine are posted here... read more

Harry & David - Screen shot taken December 26th 2024 - Gift Shops Near Me - Medford, Oregon

I ordered a gift of pears, 16 in a box. They arrived on time, but the pears look terrible. They all have brown soft spots on them. I called customer service but was told that was "normal". I could have gotten better pears in any grocery store. read more

Harry & David - Does this look like a quality gift box? - Gift Shops Near Me - Medford, Oregon

Received pears and they look like this. They should rebrand themselves as "Hairy & Damaged." read more

Harry & David - Gift Shops Near Me - Medford, Oregon

First and LAST time ordering from either company. This review is actually for their "sister" company, but I could not find a listing for them. As long as you are ok with the order not being received on time even when extra was paid for guaranteed delivery, maybe it's worth it. Just spent an hour texting their customer service, trying to get an order resent, the additional shipping charge refunded and a complimentary item sent to the recipient to make up for my gift NOT ARRIVING IN TIME FOR A FUNERAL! Promises were made for the resending and refund, but they could not even direct me to a person or department that could help send a complimentary gift. They did not fix the problem! By resending, they only honored the original commitment. I will never use them or their "sister" company, Harry and David's again. Really, REALLY BAD CUSTOMER SERVICE. Now, off to write another bad review about them! read more

I bought some moose munch off of Amazon and when the product came, it taste like the plastic it was wrapped in the popcorn is a little stale, but definitely it is not " the best popcorn on the planet". So I called Harry and David and spoke to a girl named Kendra. She said sorry about my luck. She is very sorry and she hopes I have a better day.. but because I bought it from Amazon, she didn't wanna talk to me. I understand the third-party business but if that's your company, you should be representing what's inside that box when the expiration date is good all the way to August 2026 I will never purchase anything from this company again or send it as a gift because they do not stand by there unworthy products products.. read more

Harry & David - Moose munch - Gift Shops Near Me - Medford, Oregon

Annual Celebrations package lets me send quality food/unique gifts to far away loved ones. Several companies available in the "Celebrations" catalog. Harry & David's food choices have been appreciated and acknowledged good quality. Timely deliveries and excellent customer support (when needed). read more

Without a doubt the worst on-line experience I have ever had. DO NOT USE HARRY AND DAVID FOR YOUR CHRISTMAS OR HOLIDAY GIFTS. Difficult to order multiple items; bait and switch on shipping costs; and after spending hours trying to process the order which was several thousand dollars I was unable to pay because "our system is slow, and can not accept payment." The service reps do not u/s English nor can one u/s them due to their heavy accents. When I called the Corporate Office to speak to the CEO I was placed on hold and then dropped. PLEASE DON'T SUBJECT YOURSELF TO THE PAIN. Buy your gifts from another entity. But please pass this review on to save your friends as a Christmas present from you. Peter J Anderson ATL read more